I live not far from this car wash, I pass it every day and I finally decided to stop to get a car wash. The team on the outside did an excellent job, however when I went inside to pay the cashier, she was pleasant, but I asked about their special: she said for $75.00, I could get the special which was "the works" which was a total of five washes, I thought that was a good price, and that I could use it "anytime" so I said okay that sounds good,so I bought the package I signed for it and asked for some type of card so that it can be marked as I used it and the clerk (female) said I didn't need anything because it will be noted on their system. Hmmmm, I said "normally you get some type of card to keep up with it. She assured me I did not need it. I felt good leaving and was telling people what a deal I got and can use it anytime I want to.
Well, I finally decided to go for a wash in Sept of this year(2014), and I pulled up and asked for the works, the clerk did go to his files and said it had expired and that I had to use it "all" within a "certain time", I said "NO" I asked and the clerk was not able to help me, so I did ask for the Manager, Mr Ray not available.
The assistant manager could not help me. I was and still am very frustrated because I pass this place daily and can only think about the rest of MY MONEY they have ($60.00)
Star Car Wash Reviews
I live not far from this car wash, I pass it every day and I finally decided to stop to get a car wash. The team on the outside did an excellent job, however when I went inside to pay the cashier, she was pleasant, but I asked about their special: she said for $75.00, I could get the special which was "the works" which was a total of five washes, I thought that was a good price, and that I could use it "anytime" so I said okay that sounds good,so I bought the package I signed for it and asked for some type of card so that it can be marked as I used it and the clerk (female) said I didn't need anything because it will be noted on their system. Hmmmm, I said "normally you get some type of card to keep up with it. She assured me I did not need it. I felt good leaving and was telling people what a deal I got and can use it anytime I want to.
Well, I finally decided to go for a wash in Sept of this year(2014), and I pulled up and asked for the works, the clerk did go to his files and said it had expired and that I had to use it "all" within a "certain time", I said "NO" I asked and the clerk was not able to help me, so I did ask for the Manager, Mr Ray not available.
The assistant manager could not help me. I was and still am very frustrated because I pass this place daily and can only think about the rest of MY MONEY they have ($60.00)