A man named Bryan Morgan called my cell phone and told me that he was getting a signal from my computer about my virus protection being turned off. My computer was running slow so I was all for the help in getting my computer running quickly. I gave him remote access to my computer. He then showed me information that my computer was being hacked by Russians, North Koreans, and Afganistans. After a while of talking he presented to me this spyware which cost $1,299.00. I told him that that number was astronomical and I could not afford that. Then he asked me to check my bank account while he had control of my computer, I did not. Then he gave me a price of $399.00. When I told him that I still could not afford that he told me to "shut up" because I talked to much and was not listening. When I challenged him on what he had said to me "the shut up" and made him aware that I would be calling the authorities and the BBB he began to be apologetic. Then he started being sexual and asking if he could give me money for "only one hour". I asked him for one hour of what? Then he told me he had lots of money and he could buy me cars and give me gold, I have him on recording stating that he would give me $5,000.00. He said that he was a horse and he started making these breathing sound on the telephone. I had already hung up on him several times and he continued to call my phone back. He stated that his name was Sam Morgan, Robert, Bryan Murphy, however Bryan Morgan was the first name I wrote down off of the computer screeen when I gave him access to my computer. I did not give him my credit card number, nor did I purchase anything. I have already contacted my local news station and I am going to meet with an investigative reporter on Monday March 9, 2015. This was aweful this man continued to call my phone until I finally hung up the telephone and demanded that he not call me once more. Please help me with this. Superior Tech Help a bunch of bull.
This company is a scam Your information will be stolen
This company called a client of mine to let my client know his computer has been hacked and it will cost $7500.00 to fixed it. He told them no a few times and the cost went all the way down to $240.00. My client is an elderly man at 73 years old. I advised him not to use this company. Most likely your credit information will be stolen if you give them a credit card. If you have dealt with this company I would contact your credit card company and have them stop all transactions and cancel the card. If you have sent them your card also try to file a complaint with the BBB or Attorney General.
Not only did they not protect my computer, they say i had a 3 year contract with them that was not fully disclosed to me. i have bought other computer since then with the same problem. they are wanting me to pay for 2 more years but since i had to stop using computers due to fraud and hackers i don't feel i should have to. i also think they should pay me back the money i paid them last year.
I was having a problem with my webcam on a notebook that i just bought two weeks ago. I used at driver update service that said it was free, but once you have found the issue it says that you have to call them and they will walk you through it. They then accessed my computer remotly (really scary!) and began running scans and "cleaning the pc".
Then he said something about needing a "microsoft certified" tech, so they "transfered the call" which is someone in the same company who then signs you up for a program that is 299.99 for one year! The tech proceeded to "scan and fix my pc" and started downloading random webcam files from google! After four hours they preceeded to tell me that they couldnt fix it!
After telling me that they couldnt fix the issue, which is against the 100% fix promise that they say they uphold, they told me to contact the hardware company for the notebook and that they would fix the issue. All while i still am 299.99 dollars gone and nothing to show for it but a computer that now runs even slower and its a brand new laptop!
They called me 4 to 5 times a day, between 8 to 5, mon to fri, except for the very last time which was on a Saturday. I pleaded with them to stop. My husband is dying from cancer, I'm disabled. Mysteriously, I had 2 credit cards hacked while they relentlessly called over a 3 month period "to service my account", which was non-existant. It started in July of 2013 when they pretended to be my real Geek Squad, then they tricked me into giving them a credit card number when I had already told them I had a geek squad already for less than one third of what they wanted, like $300 or more, and I felt like an idiot that I actually gave them not only remote access when they said they were my real geek squad, but like a "bad cop/bad cop", i screwed up giving them the credit card number. I called my credit card company and confessed to my mistake, and my credit card company was not only sympathetic, they were totally on my side. Apparently they did refund the money to my credit card company, but a few months later, all the phone harassment started. I called the phone company, the phone company told me to file a police report. 2 or 3 days later, I filed a report with the sheriff, and wouldn't you know it, these bastards called while the deputy was standing next to me. The deputy gave me the alleged location they were calling from,(Phoenix,AZ), plus the number for the corporate office in Maine. I immediately called the corporate office in Maine, they confirmed that there was no account and that they had refunded the money in July, 2013, and that the guys in Phoenix were "impersonating" them. Yeah, rite. The moment I got off the phone with the corporate office, the Phoenix office called again. This guy said his name was Sam. I told him that his corporate office said there was NO ACCOUNT, and therefore, no reason for them to keep calling me. You know what "Sam" said? Sam says, "I DON'T CARE"..i call phone harassment, 4+ calls a day, Mon to Fri, 8AM to 5PM organized crime. These people are totally soul-less. They also left some messages on my answering machine that I've saved for months. During the same time they were calling me, I was getting other calls from other numbers on both my land line and cell phone. These assholes were taking pleasure in making me and my sick husband totally miserable, and they keep getting awy with it. The calls have stopped since a day or so after the police report was filed, but I'm still antsy to answer the phone without checking caller ID. And I know in my heart that these guys are the ones who hacked my credit cards. My credit card company said there were attempts to use my credit card into from Mexico, United Kingdom. If Superior Tech Support put one tenth of the energy they used to hurt me into working an honest job, they'd be richer than Obama.
My computer was running slow. I decided to tend to it and found a software program designed to speed it up with some maintenance. It was recommended on a shareware site Torrence. Cost about 30-40 usd. I downloaded it and was in touch with a tech by phone as the price included an inspection. This person claimed to be shocked at the 'about to turn into a serious threat' situation in my computer
I fell for it when he told me he could only fix so much and it was dangerous to not get a more serious treatment. He specifically told me NOT to go to a place such as Best Buy Geek Squad as they charge too much. He recommended an alternate tech support company. There was something about the term he used that gave me an impression they were somehow affiliated with Microsoft...or at least that thought was planted by his use of language. In my panic I fell for it and soon had paid $169.99 to Superior Tech Help for a one time fix. they tried to sell me a years worth of monthly fixes for another $130 but I passed on that.
They asked for and were granted my permission for remote access. We remained on phone contact during the time spent on the 'fix' - hours (it seemed). They claimed to find thousands of horrendous problems! I fell for that too and allowed the guy to run all kinds of programs to 'fix' it. Afterwards in their system, they put a supervisor on the phone to confirm that your problem was 'fixed'. A few hours later I started to get all kinds of pop-ups I'd never gotten before and pages were getting hijacked (ie instead of Google opening up it redirected to adds, other search engines I'd never heard of...etc. A mess!
I called again. Another bunch of hours on the phone By the end of this phone call it was obvious to me that it was not getting better at all. I was tired and told the guy I was getting off the phone. He kept me on the phone until I'd say the problem was solved. I definitely felt pressured to say those words. Finally I thought it was the ony way I'd get him to end the session. After the second call my computer was really a mess! The pop-ps are non-stop I can't get to any of my pages withour getting highjacked along the way. Here are some of the names that come up in the highjackings: Sweetpacks, instead of google some page that kind of resembles Google comes up but with no identifying names on it...subtle. Then the adds start flooding everywhere. They especially love flashing lights. Tehre's one that resembles facebook private message indicator only it's flashing and in the wrong location. It connects to a zillion adds if you click on it.
Now I'll take my computer in to the Geek Squad and pay them to undue the damage these guys have done and hope I don't have an identity theft problem related to their remote access to my computer. Watch out for this scam!!!
By the way, the techs were soo nice...extremely polite. My guess is they are a real registered company but they use the pretense of tech support to flood people with adds, apyware and who knows what they do with content they can access on your computer. After the tech finished, they connect you to a supervisor who confirms that your problem was solved and asks you to rate the Tech. They get you to use the language to cover their asses. After hours on tech support a person will say anything of course just to finish it ...all very polite and professional sounding. That had me giving them high reviews and thanking them. It was later when the adds broke through the spell that I awoke to what had happened. I did a little research and found reports like the one on this site. I called my bank and arranged to begin an investigation when the charge cleared. then I called them and informed them of my intention. They agreed to cancel the charge. I'm concerned about identiy theft issues of course and will be watching.
Superior Tech Help Reviews
A man named Bryan Morgan called my cell phone and told me that he was getting a signal from my computer about my virus protection being turned off. My computer was running slow so I was all for the help in getting my computer running quickly. I gave him remote access to my computer. He then showed me information that my computer was being hacked by Russians, North Koreans, and Afganistans. After a while of talking he presented to me this spyware which cost $1,299.00. I told him that that number was astronomical and I could not afford that. Then he asked me to check my bank account while he had control of my computer, I did not. Then he gave me a price of $399.00. When I told him that I still could not afford that he told me to "shut up" because I talked to much and was not listening. When I challenged him on what he had said to me "the shut up" and made him aware that I would be calling the authorities and the BBB he began to be apologetic. Then he started being sexual and asking if he could give me money for "only one hour". I asked him for one hour of what? Then he told me he had lots of money and he could buy me cars and give me gold, I have him on recording stating that he would give me $5,000.00. He said that he was a horse and he started making these breathing sound on the telephone. I had already hung up on him several times and he continued to call my phone back. He stated that his name was Sam Morgan, Robert, Bryan Murphy, however Bryan Morgan was the first name I wrote down off of the computer screeen when I gave him access to my computer. I did not give him my credit card number, nor did I purchase anything. I have already contacted my local news station and I am going to meet with an investigative reporter on Monday March 9, 2015. This was aweful this man continued to call my phone until I finally hung up the telephone and demanded that he not call me once more. Please help me with this. Superior Tech Help a bunch of bull.
This company is a scam Your information will be stolen
This company called a client of mine to let my client know his computer has been hacked and it will cost $7500.00 to fixed it. He told them no a few times and the cost went all the way down to $240.00. My client is an elderly man at 73 years old. I advised him not to use this company. Most likely your credit information will be stolen if you give them a credit card. If you have dealt with this company I would contact your credit card company and have them stop all transactions and cancel the card. If you have sent them your card also try to file a complaint with the BBB or Attorney General.
http://www.bbb.org/sdoc/business-reviews/information-technology-services/superior-tech-help-in-encinitas-ca-172006007/
Not only did they not protect my computer, they say i had a 3 year contract with them that was not fully disclosed to me. i have bought other computer since then with the same problem. they are wanting me to pay for 2 more years but since i had to stop using computers due to fraud and hackers i don't feel i should have to. i also think they should pay me back the money i paid them last year.
I was having a problem with my webcam on a notebook that i just bought two weeks ago. I used at driver update service that said it was free, but once you have found the issue it says that you have to call them and they will walk you through it. They then accessed my computer remotly (really scary!) and began running scans and "cleaning the pc".
Then he said something about needing a "microsoft certified" tech, so they "transfered the call" which is someone in the same company who then signs you up for a program that is 299.99 for one year! The tech proceeded to "scan and fix my pc" and started downloading random webcam files from google! After four hours they preceeded to tell me that they couldnt fix it!
After telling me that they couldnt fix the issue, which is against the 100% fix promise that they say they uphold, they told me to contact the hardware company for the notebook and that they would fix the issue. All while i still am 299.99 dollars gone and nothing to show for it but a computer that now runs even slower and its a brand new laptop!
They called me 4 to 5 times a day, between 8 to 5, mon to fri, except for the very last time which was on a Saturday. I pleaded with them to stop. My husband is dying from cancer, I'm disabled. Mysteriously, I had 2 credit cards hacked while they relentlessly called over a 3 month period "to service my account", which was non-existant. It started in July of 2013 when they pretended to be my real Geek Squad, then they tricked me into giving them a credit card number when I had already told them I had a geek squad already for less than one third of what they wanted, like $300 or more, and I felt like an idiot that I actually gave them not only remote access when they said they were my real geek squad, but like a "bad cop/bad cop", i screwed up giving them the credit card number. I called my credit card company and confessed to my mistake, and my credit card company was not only sympathetic, they were totally on my side. Apparently they did refund the money to my credit card company, but a few months later, all the phone harassment started. I called the phone company, the phone company told me to file a police report. 2 or 3 days later, I filed a report with the sheriff, and wouldn't you know it, these bastards called while the deputy was standing next to me. The deputy gave me the alleged location they were calling from,(Phoenix,AZ), plus the number for the corporate office in Maine. I immediately called the corporate office in Maine, they confirmed that there was no account and that they had refunded the money in July, 2013, and that the guys in Phoenix were "impersonating" them. Yeah, rite. The moment I got off the phone with the corporate office, the Phoenix office called again. This guy said his name was Sam. I told him that his corporate office said there was NO ACCOUNT, and therefore, no reason for them to keep calling me. You know what "Sam" said? Sam says, "I DON'T CARE"..i call phone harassment, 4+ calls a day, Mon to Fri, 8AM to 5PM organized crime. These people are totally soul-less. They also left some messages on my answering machine that I've saved for months. During the same time they were calling me, I was getting other calls from other numbers on both my land line and cell phone. These assholes were taking pleasure in making me and my sick husband totally miserable, and they keep getting awy with it. The calls have stopped since a day or so after the police report was filed, but I'm still antsy to answer the phone without checking caller ID. And I know in my heart that these guys are the ones who hacked my credit cards. My credit card company said there were attempts to use my credit card into from Mexico, United Kingdom. If Superior Tech Support put one tenth of the energy they used to hurt me into working an honest job, they'd be richer than Obama.
My computer was running slow. I decided to tend to it and found a software program designed to speed it up with some maintenance. It was recommended on a shareware site Torrence. Cost about 30-40 usd. I downloaded it and was in touch with a tech by phone as the price included an inspection. This person claimed to be shocked at the 'about to turn into a serious threat' situation in my computer
I fell for it when he told me he could only fix so much and it was dangerous to not get a more serious treatment. He specifically told me NOT to go to a place such as Best Buy Geek Squad as they charge too much. He recommended an alternate tech support company. There was something about the term he used that gave me an impression they were somehow affiliated with Microsoft...or at least that thought was planted by his use of language. In my panic I fell for it and soon had paid $169.99 to Superior Tech Help for a one time fix. they tried to sell me a years worth of monthly fixes for another $130 but I passed on that.
They asked for and were granted my permission for remote access. We remained on phone contact during the time spent on the 'fix' - hours (it seemed). They claimed to find thousands of horrendous problems! I fell for that too and allowed the guy to run all kinds of programs to 'fix' it. Afterwards in their system, they put a supervisor on the phone to confirm that your problem was 'fixed'. A few hours later I started to get all kinds of pop-ups I'd never gotten before and pages were getting hijacked (ie instead of Google opening up it redirected to adds, other search engines I'd never heard of...etc. A mess!
I called again. Another bunch of hours on the phone By the end of this phone call it was obvious to me that it was not getting better at all. I was tired and told the guy I was getting off the phone. He kept me on the phone until I'd say the problem was solved. I definitely felt pressured to say those words. Finally I thought it was the ony way I'd get him to end the session. After the second call my computer was really a mess! The pop-ps are non-stop I can't get to any of my pages withour getting highjacked along the way. Here are some of the names that come up in the highjackings: Sweetpacks, instead of google some page that kind of resembles Google comes up but with no identifying names on it...subtle. Then the adds start flooding everywhere. They especially love flashing lights. Tehre's one that resembles facebook private message indicator only it's flashing and in the wrong location. It connects to a zillion adds if you click on it.
Now I'll take my computer in to the Geek Squad and pay them to undue the damage these guys have done and hope I don't have an identity theft problem related to their remote access to my computer. Watch out for this scam!!!
By the way, the techs were soo nice...extremely polite. My guess is they are a real registered company but they use the pretense of tech support to flood people with adds, apyware and who knows what they do with content they can access on your computer. After the tech finished, they connect you to a supervisor who confirms that your problem was solved and asks you to rate the Tech. They get you to use the language to cover their asses. After hours on tech support a person will say anything of course just to finish it ...all very polite and professional sounding. That had me giving them high reviews and thanking them. It was later when the adds broke through the spell that I awoke to what had happened. I did a little research and found reports like the one on this site. I called my bank and arranged to begin an investigation when the charge cleared. then I called them and informed them of my intention. They agreed to cancel the charge. I'm concerned about identiy theft issues of course and will be watching.