I went to this office once, and I regret it and will never go back. Since going, I have spoken to 17 people, who report almost identical experiences with being billed for appointments they did not make and for being prevented from speaking to the person in charge of billing and the office manager because they were told these individuals were not in the office and unavailable (during the days and times the office is posted as being open).
I made the appointment when I first moved to the area and did not know anyone to ask for a referral. All I needed was a standard prescription refill on a medication I have taken for over 10 years. Despite this simple request, I still received terrible service. The practioner rushed me, did not listen to my questions, and was too distracted checking her watch and computer to listen, as evidenced by her asking me questions that I had just answered in the last breath.
The office staff was unprofessional and was to busy arguing amongst themselves to allow me to check in and out. I did not make another appointment because of the terrible service I received; however, I received a bill for a missed appointment several months later. I wanted to be finished with the office once and for all and paid the fee. I just didn't have the time and did not want to go through the hassle of contesting it. And wouldn't you know, despite my paying immediately for a missed appointment that I did not make, I continue to receive monthly bills for the missed appointment.
In order to address this, I've called 13 times during posted hours of operation and also ensuring I did not call during lunch time. I also document date and times that I call and document the first and last names of each person with whom I speak (most have the last name Grun). Everytime I call, I am told the office manager is not in the office. When I request to speak to the person in charge of billing, I am told she cannot be contacted because she works off site.
I leave messages to request a return call and I never receive calls back. When I request an email address, so that I can reach someone, anyone in the office, I am told they do not have an email account and do not use email. I have never even come close to dealing with something like this. I am sure they are used to people being too busy to keep track of bills and insurance and they just pay like I did originally - or people get so fed up with not being able to speak to the people they request to speak with and when they never receive return phone calls they are forced to pay charges that are incorrect.
I am following up with the better business bureau in hopes that no one ever has to go through what I have with this office. It has been a 10 month ordeal.
TANYA R. GRUN, M.D., P.A. Reviews
I went to this office once, and I regret it and will never go back. Since going, I have spoken to 17 people, who report almost identical experiences with being billed for appointments they did not make and for being prevented from speaking to the person in charge of billing and the office manager because they were told these individuals were not in the office and unavailable (during the days and times the office is posted as being open).
I made the appointment when I first moved to the area and did not know anyone to ask for a referral. All I needed was a standard prescription refill on a medication I have taken for over 10 years. Despite this simple request, I still received terrible service. The practioner rushed me, did not listen to my questions, and was too distracted checking her watch and computer to listen, as evidenced by her asking me questions that I had just answered in the last breath.
The office staff was unprofessional and was to busy arguing amongst themselves to allow me to check in and out. I did not make another appointment because of the terrible service I received; however, I received a bill for a missed appointment several months later. I wanted to be finished with the office once and for all and paid the fee. I just didn't have the time and did not want to go through the hassle of contesting it. And wouldn't you know, despite my paying immediately for a missed appointment that I did not make, I continue to receive monthly bills for the missed appointment.
In order to address this, I've called 13 times during posted hours of operation and also ensuring I did not call during lunch time. I also document date and times that I call and document the first and last names of each person with whom I speak (most have the last name Grun). Everytime I call, I am told the office manager is not in the office. When I request to speak to the person in charge of billing, I am told she cannot be contacted because she works off site.
I leave messages to request a return call and I never receive calls back. When I request an email address, so that I can reach someone, anyone in the office, I am told they do not have an email account and do not use email. I have never even come close to dealing with something like this. I am sure they are used to people being too busy to keep track of bills and insurance and they just pay like I did originally - or people get so fed up with not being able to speak to the people they request to speak with and when they never receive return phone calls they are forced to pay charges that are incorrect.
I am following up with the better business bureau in hopes that no one ever has to go through what I have with this office. It has been a 10 month ordeal.
921 Lakeview Blvd, New Braunfels, TX 78130