Mr. Derrick Wells - Director of TD BANK @ Gatineau, Quebec - Branch!
UTMOST UNPROFESSIONAL
RUDE &
RACIST PERSON
Re: The TD Bank located at - 750 Montee Paiement, Gatineau, Quebec Tel: 1-819-669-6313 - where the Bank Director is Mr. Derrick Wells;
I was treated with utmost disrespect and in most unprofessional manner by this person Mr. Wells and was told and shown many things that had no relations to the issue on hand on my personal bank account.
Mr. Wells, a TD Bank Staff and as he represented to me that he is the director of TD Bank and authority within the TD Bank located at 750 Montee Paiement, Gatineau, Quebec branch. I was shocked and completely lost for what he started saying and going while in his office.
I went to the TD Bank at the above location as I had received an email to present myself at the bank with 2 pieces of ID to get my money transferred to my Flight School Phoenix Aviation Flight Academy. As this problem stated a week before at the TD Bank location in Buckingham, Gatineau, Quebec – where the TD staff refused to provide me with my funds as she refused to take my TD Bank Card, My Passport, My Transport Canada Pilot License, My Korean Drivers License and My Canadian Student Visa as the ID to proof that it was me who is the owner of the TD Bank Account that I had operated for last One Year without any problems. She was very insulting and rude at the same time.
But I guess no where near what happened today at the office of the TD Bank Director Mr. DERRICK WELLS, who not only Rude and Unprofessional but was also very racist and full of bad language that he used for my school administrator who had brought me to the bank, for no reason at all.
The TD Bank Staff Mr. Derrick Wells, first started by saying that I was not the person who was the owner of the Account that was in question, from which I had done several transactions from the same location and branch before many time. This TD Bank Staff Mr. Wells, refused to honor the TD Bank Email that I showed him that said, to present myself with 2 ID to have the problem of Identification resolved. He refused to take and accept my various ID as the proof of ID that included my Passport and my student visa.
After looking at my student visa, he further put allegation on me that I was illegal in this country and that I had taken off the picture that was on my student visa and that he has seen many thousand such student visa and all have pictures on it. I explained to him that, there is no picture on the student visa and was provided to me by the immigration as is. He continued with allegation that I was fraud and I was Not the person who was the owner of the TD Bank account and I will not get any money.
After which he jumped on my flight school – Phoenix Aviation Flight Academy and started showing me on the Google and printout that he had taken, and saying that Phoenix Aviation is not a flight school and this Phoenix Aviation was also a scam and so was the person (Mr. Ravi Virdi) who was sitting outside in the sitting area while waiting for me and had brought me to the bank.
Mr. Derrick Wells, continued to talk bad about my flight school and kept on showing me the printout and on his computer through Google Search that Phoenix Aviation was a scam and continued with such allegation, even after several time, I reminded him that the issue on hand was that of my person bank account and not phoenix aviation.
At this point Mr. Derrick Wells, started another allegation, that because the Phoenix Aviation was scam flight school, they are bringing you to the bank and pushing you to pay the tuition fee. At which point I told him, that was non of his concern and I just wanted to get my money out and close the bank account with TD BANK as he was most unprofessional, rude, passed and showed me things to defame my Flight School and passed racist comments.
This TD Bank Staff Mr. Derrick Wells, did not stop just their, he further started passing comments and using bad words for Mr. Ravi Virdi, who was sitting outside the office and started calling him names. He started addressing Mr. Ravi Virdi as the Mr. Sunglasses dickhead. I was very offended by this and decided to call the Gatineau POLICE DEPARTMENT.
As I was getting ready to leave his office, he told me not to touch any of my ID (Passport, Student Visa and others) and to go and wait outside. He held my Passport and other ID including my wallet in his office and closed the door, against my will.
After I went outside, I called the Police Department and requested for an immediate assistance, as this person was being most unprofessional and racist. After I spoke to Mr. Ravi Virdi, he advised me to go inside the office and just to pick up my ID’s as it was against the law to the banker to hold my ID’s against my will. At this point I went inside the office and asked for my all ID’s and Mr. Derrick Wells, said just wait out and I will call you when I am need you, at the same time, Mr. Ravi Virdi also came near the office and just told me to pickup the ID’s and so I did and the TD Bank staff did not say anything else.
After about 2 – 4 minutes, Mr. Derrick Wells, came outside near the bank reception area and told us both to get out of the bank. Mr. Ravi Virdi, refused to go and said this was a public institute and we were account holders and we will wait here in the sitting area as the Police Officers were on the way. Mr. Wells, continued to say, that he was the Director of TD Bank and had the authority to take any one out that he so thought so. We did not go and waited for the Police Officer to arrive.
The Police Officer arrived within about 20 mins and I presented my ID’s to the officer and asked for assistance that I need to get my money out of the account and close the account with TD Bank due the Racist and most unprofessional comments passed by Mr. Derrick Wells. The officer after listening to me went to Mr. Wells office and after 30 mins came out and said, Mr. Wells was contacting the Toronto TD Bank Branch, were the account was opened to get my money.
During this time some of the other students arrived from Phoenix Aviation including the Chief Flight Instructor Mr. Donal Doyle and school President Ms. Ritu Chaturvedi, after hearing the kind of unprofessionalism of this staff – they all got in line and shut down their account at the TD Bank.
Finally, I went to the office of Mr. Derrick Wells, and tried to explain that I had missing my flight training due to TD Bank holding my money since last one week and I was loosing everyday that was costing me heavily. He just laughed and said so you I am the director and authority in TD BANK and your Mr. Sunglasses could not do any thing for you. He continued to say, I will take my time and when I feel I am satisfied I will call you to get your money. He just refused to work with me or help me any manner possible.
This is the most horrible and shocking life experience I have had since one and half year that I have been in Canada. This Person Mr. Derrick Wells, is rude, unprofessional and racist and with comments that were passed by him was unseen until now in any professional institute.
As an international student, I opened my bank account with TD Bank feeling very nice but now it has shattered all my regards to TD BANK and I shall ensure that the people and student coming from my country are well aware of this unprofessional and racial profiling of international student by TD BANK.
NOW I KNOW WHY DO PEOPLE DO NOT TD BANK! Now I am With a Perfect Professional Bank!
TD BANK STAFF - Mr. Derrick Wells - Should Be Terminated -
Watch for LAWSUIT filed on Mr. Derrick Wells and TD BANK!
On Friday March 28 2014 I checked my account and did see that some unfamiliar charges were made to my account at approximately 9 30PM I called the Customer Service number 888 751 9000 and spoke to one Boris who put me through a series of redundant questions to confirm my identity after a few minutes of explaining to this Boris what happened and not receiving satisfactory responses He claimed that he had stopped the card but in the midst of our conversation another fraudulent charge went through.He also stated that the Bank does not have a security Department All of the charges appeared online as pending charges. I then requested to speak to a supervisor at 9 42PM I was transferred to one Katrina who claimed that she was a supervisor but declined to give her last name or an employee ID No She stated that the bank would have to allow the charges to go through so they could then dispute the charges and the whole process would take 10 or more days I stated that this time table was unacceptable in as much as the charges were all pending they should simply stop the charges and refund my money immediately Katrina then proceeded to try to give me the Bum's rush by telling me that I could call the next day to find out what had happened with my dispute. She then transferred me to another number with a FULL MAILBOX presumably so that I could leave a message for her Supervisor purportedly one Melissa Stone. I called back again and encountered another knuckle head who attempted to put me through the same routine as Boris. I asked to speak to his supervisor one Becky No 1710560 who again tried to convince me that the transactions technically didn't go through but my money was being held up and was still in my account even though I did not have access to those funds I again demanded that I want my funds released and they can conduct whatever investigations they wanted to for however long they wanted with their own money not mine. She finally gave me the name of one James Franks who purportedly is an Escalation Support manager who of course is not in and I would have to leave a message for and at some point in the future would get back to me, My point in filing this complaint is that all of these road blocks are put in place for no other purpose than that the bank can have Free use of their customers money If a transaction is pending and has been identified as being fraudulent and one actually took place during the course of my conversation with the bank Then there is no logical reason to allow it to go through other than plain thievery on the part of the bank. You can rest assured that the merchants will never see their money either. My observation is that they hire people of the lowest mental capacity to man their customer service centers all of the above were located in Maine. I guess I could consider myself lucky that they didn't transfer me to a call center in the Phillipines, Thailand or India where they have guys with funny names LIke, Chuck, or Chip or Skip with weird accents.
TD Bank Reviews
Mr. Derrick Wells - Director of TD BANK @ Gatineau, Quebec - Branch!
UTMOST UNPROFESSIONAL
RUDE &
RACIST PERSON
Re: The TD Bank located at - 750 Montee Paiement, Gatineau, Quebec Tel: 1-819-669-6313 - where the Bank Director is Mr. Derrick Wells;
I was treated with utmost disrespect and in most unprofessional manner by this person Mr. Wells and was told and shown many things that had no relations to the issue on hand on my personal bank account.
Mr. Wells, a TD Bank Staff and as he represented to me that he is the director of TD Bank and authority within the TD Bank located at 750 Montee Paiement, Gatineau, Quebec branch. I was shocked and completely lost for what he started saying and going while in his office.
I went to the TD Bank at the above location as I had received an email to present myself at the bank with 2 pieces of ID to get my money transferred to my Flight School Phoenix Aviation Flight Academy. As this problem stated a week before at the TD Bank location in Buckingham, Gatineau, Quebec – where the TD staff refused to provide me with my funds as she refused to take my TD Bank Card, My Passport, My Transport Canada Pilot License, My Korean Drivers License and My Canadian Student Visa as the ID to proof that it was me who is the owner of the TD Bank Account that I had operated for last One Year without any problems. She was very insulting and rude at the same time.
But I guess no where near what happened today at the office of the TD Bank Director Mr. DERRICK WELLS, who not only Rude and Unprofessional but was also very racist and full of bad language that he used for my school administrator who had brought me to the bank, for no reason at all.
The TD Bank Staff Mr. Derrick Wells, first started by saying that I was not the person who was the owner of the Account that was in question, from which I had done several transactions from the same location and branch before many time. This TD Bank Staff Mr. Wells, refused to honor the TD Bank Email that I showed him that said, to present myself with 2 ID to have the problem of Identification resolved. He refused to take and accept my various ID as the proof of ID that included my Passport and my student visa.
After looking at my student visa, he further put allegation on me that I was illegal in this country and that I had taken off the picture that was on my student visa and that he has seen many thousand such student visa and all have pictures on it. I explained to him that, there is no picture on the student visa and was provided to me by the immigration as is. He continued with allegation that I was fraud and I was Not the person who was the owner of the TD Bank account and I will not get any money.
After which he jumped on my flight school – Phoenix Aviation Flight Academy and started showing me on the Google and printout that he had taken, and saying that Phoenix Aviation is not a flight school and this Phoenix Aviation was also a scam and so was the person (Mr. Ravi Virdi) who was sitting outside in the sitting area while waiting for me and had brought me to the bank.
Mr. Derrick Wells, continued to talk bad about my flight school and kept on showing me the printout and on his computer through Google Search that Phoenix Aviation was a scam and continued with such allegation, even after several time, I reminded him that the issue on hand was that of my person bank account and not phoenix aviation.
At this point Mr. Derrick Wells, started another allegation, that because the Phoenix Aviation was scam flight school, they are bringing you to the bank and pushing you to pay the tuition fee. At which point I told him, that was non of his concern and I just wanted to get my money out and close the bank account with TD BANK as he was most unprofessional, rude, passed and showed me things to defame my Flight School and passed racist comments.
This TD Bank Staff Mr. Derrick Wells, did not stop just their, he further started passing comments and using bad words for Mr. Ravi Virdi, who was sitting outside the office and started calling him names. He started addressing Mr. Ravi Virdi as the Mr. Sunglasses dickhead. I was very offended by this and decided to call the Gatineau POLICE DEPARTMENT.
As I was getting ready to leave his office, he told me not to touch any of my ID (Passport, Student Visa and others) and to go and wait outside. He held my Passport and other ID including my wallet in his office and closed the door, against my will.
After I went outside, I called the Police Department and requested for an immediate assistance, as this person was being most unprofessional and racist. After I spoke to Mr. Ravi Virdi, he advised me to go inside the office and just to pick up my ID’s as it was against the law to the banker to hold my ID’s against my will. At this point I went inside the office and asked for my all ID’s and Mr. Derrick Wells, said just wait out and I will call you when I am need you, at the same time, Mr. Ravi Virdi also came near the office and just told me to pickup the ID’s and so I did and the TD Bank staff did not say anything else.
After about 2 – 4 minutes, Mr. Derrick Wells, came outside near the bank reception area and told us both to get out of the bank. Mr. Ravi Virdi, refused to go and said this was a public institute and we were account holders and we will wait here in the sitting area as the Police Officers were on the way. Mr. Wells, continued to say, that he was the Director of TD Bank and had the authority to take any one out that he so thought so. We did not go and waited for the Police Officer to arrive.
The Police Officer arrived within about 20 mins and I presented my ID’s to the officer and asked for assistance that I need to get my money out of the account and close the account with TD Bank due the Racist and most unprofessional comments passed by Mr. Derrick Wells. The officer after listening to me went to Mr. Wells office and after 30 mins came out and said, Mr. Wells was contacting the Toronto TD Bank Branch, were the account was opened to get my money.
During this time some of the other students arrived from Phoenix Aviation including the Chief Flight Instructor Mr. Donal Doyle and school President Ms. Ritu Chaturvedi, after hearing the kind of unprofessionalism of this staff – they all got in line and shut down their account at the TD Bank.
Finally, I went to the office of Mr. Derrick Wells, and tried to explain that I had missing my flight training due to TD Bank holding my money since last one week and I was loosing everyday that was costing me heavily. He just laughed and said so you I am the director and authority in TD BANK and your Mr. Sunglasses could not do any thing for you. He continued to say, I will take my time and when I feel I am satisfied I will call you to get your money. He just refused to work with me or help me any manner possible.
This is the most horrible and shocking life experience I have had since one and half year that I have been in Canada. This Person Mr. Derrick Wells, is rude, unprofessional and racist and with comments that were passed by him was unseen until now in any professional institute.
As an international student, I opened my bank account with TD Bank feeling very nice but now it has shattered all my regards to TD BANK and I shall ensure that the people and student coming from my country are well aware of this unprofessional and racial profiling of international student by TD BANK.
NOW I KNOW WHY DO PEOPLE DO NOT TD BANK! Now I am With a Perfect Professional Bank!
TD BANK STAFF - Mr. Derrick Wells - Should Be Terminated -
Watch for LAWSUIT filed on Mr. Derrick Wells and TD BANK!
On Friday March 28 2014 I checked my account and did see that some unfamiliar charges were made to my account at approximately 9 30PM I called the Customer Service number 888 751 9000 and spoke to one Boris who put me through a series of redundant questions to confirm my identity after a few minutes of explaining to this Boris what happened and not receiving satisfactory responses He claimed that he had stopped the card but in the midst of our conversation another fraudulent charge went through.He also stated that the Bank does not have a security Department All of the charges appeared online as pending charges. I then requested to speak to a supervisor at 9 42PM I was transferred to one Katrina who claimed that she was a supervisor but declined to give her last name or an employee ID No She stated that the bank would have to allow the charges to go through so they could then dispute the charges and the whole process would take 10 or more days I stated that this time table was unacceptable in as much as the charges were all pending they should simply stop the charges and refund my money immediately Katrina then proceeded to try to give me the Bum's rush by telling me that I could call the next day to find out what had happened with my dispute. She then transferred me to another number with a FULL MAILBOX presumably so that I could leave a message for her Supervisor purportedly one Melissa Stone. I called back again and encountered another knuckle head who attempted to put me through the same routine as Boris. I asked to speak to his supervisor one Becky No 1710560 who again tried to convince me that the transactions technically didn't go through but my money was being held up and was still in my account even though I did not have access to those funds I again demanded that I want my funds released and they can conduct whatever investigations they wanted to for however long they wanted with their own money not mine. She finally gave me the name of one James Franks who purportedly is an Escalation Support manager who of course is not in and I would have to leave a message for and at some point in the future would get back to me, My point in filing this complaint is that all of these road blocks are put in place for no other purpose than that the bank can have Free use of their customers money If a transaction is pending and has been identified as being fraudulent and one actually took place during the course of my conversation with the bank Then there is no logical reason to allow it to go through other than plain thievery on the part of the bank. You can rest assured that the merchants will never see their money either. My observation is that they hire people of the lowest mental capacity to man their customer service centers all of the above were located in Maine. I guess I could consider myself lucky that they didn't transfer me to a call center in the Phillipines, Thailand or India where they have guys with funny names LIke, Chuck, or Chip or Skip with weird accents.