On February 27 of 2015 I hired Tenacity to do my move reserving a Uhaul truck for them to use. I had to pay for my truck with a cash deposit since the Uhaul wanted more money than they quoted me for estimate and I had only loaded that exact amount on my prepaid card. The movers came by my place to get the cash then went to get the truck and then they did the move.
After the move was finished Tenacity quoted me how much I owed them and I paid them on the spot. When they went to return the truck for me I thought that Uhaul would mail me my refund or try to deposit it on my card which I had given them to hold the truck. Instead they gave a cash refund to the movers which they had kept.
After several attempts to resolve this by contacting the movers they refuse to do anything because they don't want to accuse one of the actual workers that did the move for me of stealing. I have provided all the necessary information including the receipt which Uhaul was kind enough to email to me showing clearly that a refund of $97.77 was given in cash when the truck was returned.
They admit the know the 2 individuals that did my move, they know that those 2 had turned the truck in for me, and they have a copy of the receipt I emailed to them showing contract number and refund given. They have enough to prove the movers got the money they need to refund me the amount taken.
Tenacity Movers Reviews
On February 27 of 2015 I hired Tenacity to do my move reserving a Uhaul truck for them to use. I had to pay for my truck with a cash deposit since the Uhaul wanted more money than they quoted me for estimate and I had only loaded that exact amount on my prepaid card. The movers came by my place to get the cash then went to get the truck and then they did the move.
After the move was finished Tenacity quoted me how much I owed them and I paid them on the spot. When they went to return the truck for me I thought that Uhaul would mail me my refund or try to deposit it on my card which I had given them to hold the truck. Instead they gave a cash refund to the movers which they had kept.
After several attempts to resolve this by contacting the movers they refuse to do anything because they don't want to accuse one of the actual workers that did the move for me of stealing. I have provided all the necessary information including the receipt which Uhaul was kind enough to email to me showing clearly that a refund of $97.77 was given in cash when the truck was returned.
They admit the know the 2 individuals that did my move, they know that those 2 had turned the truck in for me, and they have a copy of the receipt I emailed to them showing contract number and refund given. They have enough to prove the movers got the money they need to refund me the amount taken.