I placed an order at bladeAuthority.com on 2/2/2014 for a Benchmade Osborne 940 for $156.83.
Order # 13735 (Ticket #401-2120).
The funds were immediately taken from my account.
On 2/10/2014 I sent them an email requesting an update on the shipping.
On 2/11/2014 I was told via email that this knife was on back order.
“We had an inventory discrepancy and the very last one was sold before you order was placed.
We sent you an email on 02/03/14 alerting you to the situation.”
I never received this email from the Blade Authority. I alerted them to this and the fact that this knife is still showing up as “Available” and received the following email:
“We expect these in one week. We will ship as soon as it comes into stock. You can continue to wait, change to something else or cancel the order.
We are sorry for this delay.
We apologize for any inconvenience.”
On 2/25/2014 I sent them another email requesting a status update. No Response
On 3/4/2014 I requested a Refund.
On March 21/2014 they responded:
John,
We have sent over the credit to you financial institution for $156.83.
We did this on 03/05/14. They can take up to 2- 30 days to post. I will have our accounting department make sure it went thru to the financial institution.
You should see this credit soon.
We apologize for the problems.
Elizabeth
Customer Service
BLADE AUTHORITY
I have continued to send them weekly emails with no response.
When I call the contact # it directs you to use the email for all questions.
*As of today 4/21/2014 I have not received a refund.
The Blade Authority Reviews
I placed an order at bladeAuthority.com on 2/2/2014 for a Benchmade Osborne 940 for $156.83.
Order # 13735 (Ticket #401-2120).
The funds were immediately taken from my account.
On 2/10/2014 I sent them an email requesting an update on the shipping.
On 2/11/2014 I was told via email that this knife was on back order.
“We had an inventory discrepancy and the very last one was sold before you order was placed.
We sent you an email on 02/03/14 alerting you to the situation.”
I never received this email from the Blade Authority. I alerted them to this and the fact that this knife is still showing up as “Available” and received the following email:
“We expect these in one week. We will ship as soon as it comes into stock. You can continue to wait, change to something else or cancel the order.
We are sorry for this delay.
We apologize for any inconvenience.”
On 2/25/2014 I sent them another email requesting a status update. No Response
On 3/4/2014 I requested a Refund.
On March 21/2014 they responded:
John,
We have sent over the credit to you financial institution for $156.83.
We did this on 03/05/14. They can take up to 2- 30 days to post. I will have our accounting department make sure it went thru to the financial institution.
You should see this credit soon.
We apologize for the problems.
Elizabeth
Customer Service
BLADE AUTHORITY
I have continued to send them weekly emails with no response.
When I call the contact # it directs you to use the email for all questions.
*As of today 4/21/2014 I have not received a refund.