I called the comapny on 6/7/2015 and got their recorder to leave a message and so I sent them an email on their site to request service. In the mean time it is so very hot to the point my father and I cannot breathe. He has really bad COPD and I have Asthma. I told them this is the service request and that we needed help as soon as possible. My husband said this is ridiculous they should contact us like we were told when we bought the plan. That they have people there on the weekends to get your request and get you service. Well finally around 3:00 the next day 6/8/2015 someone called and said send we will get someone out there to look at your AC. CAn you please tell me the problem. I thought to myself really I believe I already sent you and SOS the day before.
So I tell them Ihave already called someone and they came out yesterday and I need my unit replaced it is dead. Thye tell me to Fax my receipts and they will see about reimbursing me some of the cost. Well I call they tell me it is in review. I call about 4 weeks later it is still in review. I am likehow long does it take to get something paid for I would suffocate if I was waiting for you to pay. They call me back 1 week later and tell me they could not read the reciepts I faxed them per their request and so they are no covering it it. ALso becasue I did not wait for them to send someone out to check the AC. Here is the real cathcer for you because I did not renew my plan that pretty much sealed it and I am not covered for this repair becasue I no longer have service with them.
Even though I was covered when this happened. My plan expired I did not renew even though they renewed it with even so much as an email or phone with that I called and told them no I did not request you to renew. They told me I was set up in an auto renewal since when do you renew something without notifying the customer with an email, letter, or phone call. They did reimburse that so I guess I was lucky I got that back. DOnt go with this company they will review your claim to death and than deny it. They will not contact you period. You will have to call them and maybe you might get an answer. This is the worse company I ever dealt with when it comes to paying a claim that you should be covered for. BEWARE STAY WAY !!!!!!www.hscwarranty.com
The Home Service Club Reviews
I called the comapny on 6/7/2015 and got their recorder to leave a message and so I sent them an email on their site to request service. In the mean time it is so very hot to the point my father and I cannot breathe. He has really bad COPD and I have Asthma. I told them this is the service request and that we needed help as soon as possible. My husband said this is ridiculous they should contact us like we were told when we bought the plan. That they have people there on the weekends to get your request and get you service. Well finally around 3:00 the next day 6/8/2015 someone called and said send we will get someone out there to look at your AC. CAn you please tell me the problem. I thought to myself really I believe I already sent you and SOS the day before.
So I tell them Ihave already called someone and they came out yesterday and I need my unit replaced it is dead. Thye tell me to Fax my receipts and they will see about reimbursing me some of the cost. Well I call they tell me it is in review. I call about 4 weeks later it is still in review. I am likehow long does it take to get something paid for I would suffocate if I was waiting for you to pay. They call me back 1 week later and tell me they could not read the reciepts I faxed them per their request and so they are no covering it it. ALso becasue I did not wait for them to send someone out to check the AC. Here is the real cathcer for you because I did not renew my plan that pretty much sealed it and I am not covered for this repair becasue I no longer have service with them.
Even though I was covered when this happened. My plan expired I did not renew even though they renewed it with even so much as an email or phone with that I called and told them no I did not request you to renew. They told me I was set up in an auto renewal since when do you renew something without notifying the customer with an email, letter, or phone call. They did reimburse that so I guess I was lucky I got that back. DOnt go with this company they will review your claim to death and than deny it. They will not contact you period. You will have to call them and maybe you might get an answer. This is the worse company I ever dealt with when it comes to paying a claim that you should be covered for. BEWARE STAY WAY !!!!!!www.hscwarranty.com