The J. Peterman Company


Country United States
State Brunei Darussalam
City Boston
Phone 1 888-647-2555
Website https://www.jpeterman.com/

The J. Peterman Company Reviews

Most Useful Comment
  • Jan 7, 2015

In 2010 I was rapidly becoming a good mail order catalogue customer of J.Peterman (which at that time was based in Lexington, KY). I loved the creative catalogue, and I had ordered a number of clothing items with which I was happy. I had to return one shirt, however, because the size was way off --and I was due a refund check for the shirt @ $39.00.

Then my trouble began: either the refund check never arrived, or else I mislaid it --not sure which, but in either case, I was pretty sure I had never cashed it. Eventually, after much time had passed, I phoned the company to inquire about my overdue refund, & I was told that, yes, they had gotten the returned shirt & had mailed a refund check to me. Admitting that I might have received but mislaid it, I asked the company to examine their records for the check to see if it had been cashed/ processed. My memory is not perfect, but I was 99% sure that they would find the check uncashed & could then issue a new one to me. The company rep promised to review the records & then get back to me with the result. I waited & waited & waited & waited: the callback never came, nor did any replacement check.

The issue was only $39 --certainly not a bank account breaker-- and I was a busy, busy, busy person (the main reason I had to shop from catalogues instead of visiting stores). I just forgot about that overdue small refund. The Peterman catalogues kept coming, and I drooled a bit but didn't buy anything more, because whenever I scanned a catalogue I did remember the missing refund & I was annoyed --just not enough annoyed to waste yet another half-hour or more on a second phone call complaint. Literally YEARS passed.

Now, finally, since my recent retirement relieved the excessive demands on my time, I have just taken on the major ordeal of another phone call to J.Peterman (which in the interim moved its HQ and now is based in Blue Ash, OH). So, what do you suppose has happened? Same old same-old: "Oh, we'll get back to you about it." Yah. Sure. That was what they said the first time, four & a half years ago, but they didn't do it. And this time they chided me for "waiting so long" to ask about my refund. True, I did wait for years--after my 1st inquiry had as much effect as a flying tinker's fart in a windstorm. The $39 just wasn't worth the extensive time required of me to keep trying to get it. I explained that, and I also offered even to take my $39 now as a merchandise credit toward something I wanted to buy--& thus become a customer once more. But nope. It was all my fault because (1) they had had "no contact information for me at all" (neither the phone # left in my first inquiry nor the mailing address to which they had been shipping catalogues regularly for years would count, apparently), and (2) I was remiss in "waiting so long" to register this 2nd complaint. The best they could do was "get back to you-- after our accounting dept. looks into it." Ah, deja vu!

I want to know just how long it really reasonably takes for somebody to go into a company's computer system & look up the status of a dead check that was never cashed. Maybe a half-hour max, if the searcher is not proficient? But J. Peterman, which got my call mid-day on Mon., cannot possibly "get back to" me before "the end of the week"? Yah. They clearly hope that by the end of this week I'll just forget about it again, as I did the last time they dodged --but they are wrong. This time, at the end of the week.I shall be working on formal complaints to the state consumer protection agency and Better Business Bureau. It's not about the relatively piddling $39 sum, which doesn't warrant so much time & energy; it's about the principle, about a company with deadbeat practices.

I join the lady with the defective jeans & the gentleman with the mis-advertised "unique" sign: Are the managers at J.Peterman just totally & incredibly stupid? Can they not see that the way they treat good customers is everything in their kind of luxury items business? The jeans lady recounts how much she had spent before being shabbily treated; I cannot recall exact amounts, but know I had spent several hundred--and would have spent/be still spending much more on merchandise I still like, except for the shabby treatment I have suffered over the mere $39 they owed me. No matter how creative the advertising, nor how interesting the merchandise, this J.Peterman Company will fail again (it already has been bankrupt at least once) because it is clearly being run by a gang of horses' patoots who would rather "win" little customer battles they create over small refunds than make continuing big sales to trusting & faithfu return-buyers. I feel sorry for the creative folk who do the catalogue descriptions & drawings: they should take their talents to a better-run, more appreciative company.

Mark as Useful [3 votes]
  • Jul 18, 2014

I purchased a pair of pants that I liked after trying on. As always, with any new item of clothing, I washed them, according to the label instructions -- cold water, dryer. I always dry my clothes on cool & take them out before completely dried. The label didn't indicate this, but this is how I cleaned it. Very carefully & cautiously.

Upon removing the pants from the dryer, I noticed the inside seems had shrunkun up as if there was elastic pulling them. It appears there is elastic in the inside seam which is strange. The entire pant was very wrinkled. I let them completely dry on a hanger, then pressed them to hopefully remove the wrinkles & flatten the inside seam.

I put these pants on & I looked like I was going clam digging. The $90 pants (sale price) looked ridiculous & looked like I'd had them for decades. They had shortend to above my ankle.

I "chatted" with someone online who stated he couldn't accept a return that had been laundered. I said it was ridiculous that after one wash, the company wouldn't accept a return of an item that had fallen apart. Ultimately, he stated someone would phone me today, after the weekend. Didn't happen. I phoned the company & got the same runaround. They don't accept returns on items that have been laundered.

I always wash the formaldehyde out of the item before I wear it. Who doesn't? If it falls apart after the very first wash, it should be returnable. This shouldn't even be an issue.

This company is definitely not Zappos. It's a rip-off company that sells items priced way over value, then refuses to stand behind their merchandise.

I also found a pair of flip flops they were selling for $30 more than the company's own website.

What a sham. I'm turning this over to my credit card company.

Mark as Useful [1 vote]

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