The Journey Pros


Country United States
State Nevada
City Las Vegas
Phone 877-235-3321
Website http://thejourneypros.com/

The Journey Pros Reviews

Most Useful Comment
  • Aug 26, 2015

scam pros

I have been scammed by The Journey Pros and The Journey Pros for a total of $ 946.00. They answer my call but then hang up on me .I have spoken to Dylan, Anna and the mediator Victoria. They tell me to call the Travel Center and the Travel Center tells me to call The Journey Pros. These people are scammers and are taking money for vacation packages they don't even have. The Travel Center said all they do is look on the computer for the cheapest prices and what ever they find is what you have to pay. After you have spent months of jumping through hoops to get a now they say the prices have gone up and now I owe another $2,800 for the same package and that the money from the Journey Pros is NOT applied to the vacation. The Journey Pros just keep the money . Are they paying tax's on all of the money they have scammed? Interesting.

Mark as Useful [1 vote]
Most Useful Comment
  • Jul 27, 2015

Bad Choices!

Yes, I've been Bamboozled! As the person above stated, the same thing has happened to me. I've received the same fax for several years and never even considered it because it sounds too good to be true and that's exactly what it is. Scam Scam Scam! Hopefully my husband doesn't notice the $306 package price missing from our account then the additional $138 processing fee! Lesson learned!

Mark as Useful [1 vote]
Most Useful Comment
  • Jul 11, 2015

Received promotional advertisiement via fax from "The Journey Pros" 888.376.7870.

After a few phone calls with questions, decided to book 4days/3nights to the Cayman Islands. Was told HAD to make payment via a check. I NOW understand why they do a bank draft vs a credit card payment because of leagal recourses!!

Was told since the dates I wanted to travel were less than their 90 days allowance I had to pay an expedited fee.

Received an email with the "Travel Certificate Process" and was told I needed to contact their "Accounts Payable Dept., to ask for Melissa (800.610.9330) or to contact thier customer service department (877.235.3321). This second customer service number was no where on the documents that "the Journey Pro's" initially sent over to me.

Had issues reaching someone after multiple phone calls and emails. Was also concerned because the email address given for "The Travel Center" are have GMAIL extensions??? The emails I have been sending are to: [email protected], [email protected], [email protected], and [email protected]

Finally "The Journey Pros" returned an email, stating the same thing in the "Travel Certificate Process"

FINALLY, got in touch with someone at "The Travel Center"

Paid the expedited fee, but the name on the check (which is didn't find out until the verbal check was cashed) is completely different from the name I was given that the payment would be made to.

Now, I am unable to reach somone directly via phone to dicuss my travel. I send emails, but they are slow to respond or don't even address the questions I have.

When you call "The Travel Centers" number 800.861.7313, it just rings, a voice recording comes on, however, you are not able to press any options, Dial ")", or leave a voicemail.

I've called RIGHT AT the time they are to open, still to no avail.

Now when I call "The Journey Pro's", not sure if they have my number on a "DO NOT CALL LIST", but no one picks up, even though when I call from other numbers someone answers the phone, but hands up once I start asking questions.

I file a complaint with my bank, closed down the account that the two draft checks were deducted from, as well has file a detail police report (submitting all the emails, and "documentation" that both companies sent to me".

I contacted an attorney and forwarded all the documents/correspondence as well.

On Monday, I will be contacting both the Attorney General's office and BBB.

Mark as Useful [1 vote]
  • Sep 9, 2015

SCAM!!! SCAM!!!! SCAM!!!

Please do not send this company any money. Journey Pros is a complete SCAM!!!

I am currently trying to figure out how to get my money back. Can someone please help? They don't answer the phone and they are ripping people off! I know I'm not the only one they have scammed and I think the best option for us victims is to file a class action lawsuit.

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