I would never ever recommend this company. The following is my experience with them on March 20 - 22. Take it as you will.
On Friday we called after reading their ad on Craigslist. Travis tells us we can hire four guys for Saturday at 8:30. He says to pay half on Paypal when they get there and half in cash to the painters when they are done.
Saturday comes and there's no one there at 8:30. We woke up at 5:45 am and crossed the bridge to get there. No one is answering the phone. 9am comes and goes. No one is answering the phone or calling back. It isn't until close to 10 that someone finally talks to us and tells us that the painters aren't coming. They are having car trouble (later proven to be a lie). We are told that we will get $75 off and the four painters can come the next day (today).
I have an issue with this. On several review sites, this company says you can get $50 off if you go with their company regardless of the bad reviews, which they call slander and lies. Some of the sites say the painters are good but the owners are shady. We need this place painted now so we decided to risk it. So with that being said, Travis only offering $75 seems wrong to me. I feel like I should have got $50 because of his public offer and in my opinion $25 isn't worth the time it took to drive almost three hours for NOTHING, getting no curtousy call, and standing around twiddling our fingers for nearly two hours.
So today comes and it's time to paint and no one is there. A half hour later we get a call. The painters are at the wrong house. Okay, honest mistake. They show up. There's only three. We asked for four and expected four. Not only that, the painter tells us they didn't have car trouble. The problem was that they had another job. So basically Travis told us we could have four painters who were supposed to be somewhere else. Great. I could have ordered other painters if we had just been told they weren't available. To top it off, the painters don't have a ladder. So they need to go get one. I'm told this will be about an hour. They leave
We call Travis and he tells us the painters don't want to come back because we were unwilling to pay for 2 painters while the third painter left for an hour to get a ladder. They didn't want to stay late (which they would have had to anyway since they showed up late). Travis tells us he can send painters tomorrow and waive the paypal fee. He says we can call the painter back
We call the painter back. No answer. No return calls. The painter simply bailed on us. We have to move in this week and were stuck painting all day by ourselves when we were supposed to have a four man crew start YESTERDAY. We are selling our house and have to be out this week and now we have to be fully responsible for painting our new place.
I can't believe how incredibly incompetent and unprofessional this company is. It's obvious they can't be counted on. This could have all been avoided has Travis simply told us he didn't have any painters available for the day we needed them.
Simply put, F*** this s**t.
(we found some new painters who are only too glad to have our business.)
The painters are not a representive of the company. The company outsources their painting to whom ever they can find to take the job. I lucked out and got decent painters, even though they did not clean up at all..... so I had a lot of painted trim and doors.
But be very aware of their billing. $475 for two painters for the day.... They said they would invoice me for $200 via pay pal and I would pay the remaining $275 to the painters in cash.
I got along great with the painters I came out, Angel and his crew. I called to let them know that they had arrived, one on time, one an hour late, Angel said he was stuck in traffic. But both stayed later. Once both painters arrived, I called about the invoice..... No answer..... finally got a hold of Samatha, who said she would send it out. When it arrived, I read the invoice and didnt give it much thought and paid it. THen I re read it and it said the invoice should have been for $200 vs the $275 I paid, So I called Samatha and she said she could issue a refund if I had a pay pal account, which I didnt. So she said she would contact her supervisor. I called three more time without a call back from her supervisor. So I paid the painters the $275, since it was not their fault and contacted the credit card company and challenged the bill two days later. Challenging only the $75.
The next day, Travis calls and leaves a NASTY voice mail without his number to call him back. So I call the 877 number and samatha without response yet again. Saying how he would visit my house and would put a lein on my home.
Travis, you have my contact information as I have left several messages. You are a scam artist. What sort of person can take credit card information but can't issue refunds. I over paid, now you do your part and pay up what is due.
Do NOT do business with Travis and the local painters. They will rip you off. Buyer beware with this company.
The Local Painters Reviews
I would never ever recommend this company. The following is my experience with them on March 20 - 22. Take it as you will.
On Friday we called after reading their ad on Craigslist. Travis tells us we can hire four guys for Saturday at 8:30. He says to pay half on Paypal when they get there and half in cash to the painters when they are done.
Saturday comes and there's no one there at 8:30. We woke up at 5:45 am and crossed the bridge to get there. No one is answering the phone. 9am comes and goes. No one is answering the phone or calling back. It isn't until close to 10 that someone finally talks to us and tells us that the painters aren't coming. They are having car trouble (later proven to be a lie). We are told that we will get $75 off and the four painters can come the next day (today).
I have an issue with this. On several review sites, this company says you can get $50 off if you go with their company regardless of the bad reviews, which they call slander and lies. Some of the sites say the painters are good but the owners are shady. We need this place painted now so we decided to risk it. So with that being said, Travis only offering $75 seems wrong to me. I feel like I should have got $50 because of his public offer and in my opinion $25 isn't worth the time it took to drive almost three hours for NOTHING, getting no curtousy call, and standing around twiddling our fingers for nearly two hours.
So today comes and it's time to paint and no one is there. A half hour later we get a call. The painters are at the wrong house. Okay, honest mistake. They show up. There's only three. We asked for four and expected four. Not only that, the painter tells us they didn't have car trouble. The problem was that they had another job. So basically Travis told us we could have four painters who were supposed to be somewhere else. Great. I could have ordered other painters if we had just been told they weren't available. To top it off, the painters don't have a ladder. So they need to go get one. I'm told this will be about an hour. They leave
We call Travis and he tells us the painters don't want to come back because we were unwilling to pay for 2 painters while the third painter left for an hour to get a ladder. They didn't want to stay late (which they would have had to anyway since they showed up late). Travis tells us he can send painters tomorrow and waive the paypal fee. He says we can call the painter back
We call the painter back. No answer. No return calls. The painter simply bailed on us. We have to move in this week and were stuck painting all day by ourselves when we were supposed to have a four man crew start YESTERDAY. We are selling our house and have to be out this week and now we have to be fully responsible for painting our new place.
I can't believe how incredibly incompetent and unprofessional this company is. It's obvious they can't be counted on. This could have all been avoided has Travis simply told us he didn't have any painters available for the day we needed them.
Simply put, F*** this s**t.
(we found some new painters who are only too glad to have our business.)
You get what you pay for.....
The painters are not a representive of the company. The company outsources their painting to whom ever they can find to take the job. I lucked out and got decent painters, even though they did not clean up at all..... so I had a lot of painted trim and doors.
But be very aware of their billing. $475 for two painters for the day.... They said they would invoice me for $200 via pay pal and I would pay the remaining $275 to the painters in cash.
I got along great with the painters I came out, Angel and his crew. I called to let them know that they had arrived, one on time, one an hour late, Angel said he was stuck in traffic. But both stayed later. Once both painters arrived, I called about the invoice..... No answer..... finally got a hold of Samatha, who said she would send it out. When it arrived, I read the invoice and didnt give it much thought and paid it. THen I re read it and it said the invoice should have been for $200 vs the $275 I paid, So I called Samatha and she said she could issue a refund if I had a pay pal account, which I didnt. So she said she would contact her supervisor. I called three more time without a call back from her supervisor. So I paid the painters the $275, since it was not their fault and contacted the credit card company and challenged the bill two days later. Challenging only the $75.
The next day, Travis calls and leaves a NASTY voice mail without his number to call him back. So I call the 877 number and samatha without response yet again. Saying how he would visit my house and would put a lein on my home.
Travis, you have my contact information as I have left several messages. You are a scam artist. What sort of person can take credit card information but can't issue refunds. I over paid, now you do your part and pay up what is due.
Do NOT do business with Travis and the local painters. They will rip you off. Buyer beware with this company.