When I received the package, the item was broken. I immediately contacted the store. I was told to take a picture of the item and email it. I did so. I received no response or confirmation. In fact, the email address I was given did not work. I was then assured they would email me and I could reply to that email. They never emailed me. I was given another email address to use, but I never received a confirmation or response. I called and left messages. I was eventually told I would be mailed a return label that I should use to return the broken item. I waited a few weeks and never received any return label. I contacted the store again and left a message. No one got back to me.
It has been almost 2 months since I received the broken item.
The18andabovetoystore.com Reviews
I placed an order.
When I received the package, the item was broken. I immediately contacted the store. I was told to take a picture of the item and email it. I did so. I received no response or confirmation. In fact, the email address I was given did not work. I was then assured they would email me and I could reply to that email. They never emailed me. I was given another email address to use, but I never received a confirmation or response. I called and left messages. I was eventually told I would be mailed a return label that I should use to return the broken item. I waited a few weeks and never received any return label. I contacted the store again and left a message. No one got back to me.
It has been almost 2 months since I received the broken item.