SCAM SCAM SCAM! I sent in beautiful clothes and only the less expensive brands were chosen. Very suspicious, I theorize they are have some hidden shop where they sell all of the designer clothes that they claim to not be acceptable. Never doing business with again!
I had a positive experience purchasing a few items from Thredup. This encouraged me to try selling, and this has been quite a different matter. I sent in two bags, one contained Cole Haan and Rangoni shoes and a pair of brand new Report Signature rhinestone covered boots still in their box (featured item on many fashion sites). I emailed Thredup about their acceptance of these items and was told to use their “Return Assurance” feature. For a $12.99 fee, what ever it is they don't accept, these items will be returned to you. I did so and guess what? I received an email informing me that they had not accepted anything from this bag and since there was no “credit” to deduct the fee from, my items would not be returned to me! I was stunned. I believed that I would be notified to “go to checkout” and pay the fee. I have written several follow-up emails, no response. How legitimate can this be? Thredup does the “evaluation” of items, deems the items “unsuitable,” then disposes of the items as they see fit, even though the contents of the bags were identified for return?! Another person has stated she recognized her unique items posted on Ebay, it wouldn't surprise me to see the boots show up there too. My second bag is still being processed. Two weeks have passed and since the horrible experience with the shoes, I have grave concerns. This bag contained 25 items. (I included an inventory of the items in the return bag.) Christian Dior, Eileen Fisher, Lafayette 148, Ann Taylor, Nordstrom, etc. many are silk, cashmere items. All in such excellent condition that when I sent them I was confident that most would be accepted and did not identify the bag for Return Assurance. Obviously, have learned since then that this doesn't make any difference. But, still feel pretty dumb for not doing so. Had I, there might have been some chance of getting something back. In theory it sounds like a great idea to be able to clean out your closet with the convenient, cute “no cost” bag, but in reality that is the hook. We are all busy, the bag makes it convenient and the idea of making a little money from little used items seems like a win-win. In reality, Thredup ends up with sellable items for pennies, (if that) on the dollar. Their buying practices are suspect. I feel like my items were stolen from me by what seems to be a rigged “return assurance” policy. I will take the advice of another poster and contact the SF District Attorney's Office. Wouldn't it be a good thing if one of the local news shows' consumer advocates did a story to expose all this? Lesson learned...if I am going to consign, I'll make the effort with a bricks and mortar store. At least you know immediately what they are taking, you take or donate the rest. With Thredup, you might as well have just given away your items. Problem is you are left feeling totally ripped off and victimized.
Thredup lists many companies they accept clothes from. They have a calculator. They change their business policies without warning to their sellers and therefore incur loss to selllers. They will take a brand one day and discontinue it the next day. They give you a break down of what each item earned and the next week you get an overall sum and you have no way of knowing what and how much you were paid for which item.
Their policies change and they pay next to nothing. They are not honest and their sellers stand only to be fooled. They are great to buy from and have many sales but are terrrible to sell to. Don't waste your money cleaning your clothes. they really only want new items that say Ralph Lauren, J. Crew and Marc Jacobs.
ThredUp is a company that sells used clothes online. The clothes need to be in very good condition/like new. On request they send you a huge plastic bag. You fill it with prelaundered clothes/shoes that you think are good enough to be sold on their website.
I send them a bag stuffed with great items, some of them brandnew, some of them with tags, or hardly ever worn. I failed to make a list of the items, but as far as I can tell, they accepted all of them. Also looks like most of it is sold by now.
For less expensive items (depends on the brand) you get your payout upfront. High-end items are being taken on consignment, you get your money when they're sold.
I got an upfront payout of $48.86, which seemed a little low, considering the quality and amount of the items I sent. I added up the prices at which TredUp is selling my stuff, and the sum was an astounding $242.73!
I'm not greedy and I know they are a business like any other, which needs to make money in order to survive. But a markup of almost 400%?! Wow, that seems a bit steep to me. I do not know what an average markup would be, but I definitely feel taken advantage of. This is the first and last time I sent them things to sell. I'd rather give them away for a good cause or sell them myself.
I emailed them and got a response from their chief marketing officer, his name is Anthony S. Marino. He told me he's sorry and he will look into this. If I hear from them, I'll report it here on Ripoff. But what can he say to justify a 400% markup?
ThredUp Reviews
SCAM
SCAM SCAM SCAM! I sent in beautiful clothes and only the less expensive brands were chosen. Very suspicious, I theorize they are have some hidden shop where they sell all of the designer clothes that they claim to not be acceptable. Never doing business with again!
I had a positive experience purchasing a few items from Thredup. This encouraged me to try selling, and this has been quite a different matter. I sent in two bags, one contained Cole Haan and Rangoni shoes and a pair of brand new Report Signature rhinestone covered boots still in their box (featured item on many fashion sites). I emailed Thredup about their acceptance of these items and was told to use their “Return Assurance” feature. For a $12.99 fee, what ever it is they don't accept, these items will be returned to you. I did so and guess what? I received an email informing me that they had not accepted anything from this bag and since there was no “credit” to deduct the fee from, my items would not be returned to me! I was stunned. I believed that I would be notified to “go to checkout” and pay the fee. I have written several follow-up emails, no response. How legitimate can this be? Thredup does the “evaluation” of items, deems the items “unsuitable,” then disposes of the items as they see fit, even though the contents of the bags were identified for return?! Another person has stated she recognized her unique items posted on Ebay, it wouldn't surprise me to see the boots show up there too. My second bag is still being processed. Two weeks have passed and since the horrible experience with the shoes, I have grave concerns. This bag contained 25 items. (I included an inventory of the items in the return bag.) Christian Dior, Eileen Fisher, Lafayette 148, Ann Taylor, Nordstrom, etc. many are silk, cashmere items. All in such excellent condition that when I sent them I was confident that most would be accepted and did not identify the bag for Return Assurance. Obviously, have learned since then that this doesn't make any difference. But, still feel pretty dumb for not doing so. Had I, there might have been some chance of getting something back. In theory it sounds like a great idea to be able to clean out your closet with the convenient, cute “no cost” bag, but in reality that is the hook. We are all busy, the bag makes it convenient and the idea of making a little money from little used items seems like a win-win. In reality, Thredup ends up with sellable items for pennies, (if that) on the dollar. Their buying practices are suspect. I feel like my items were stolen from me by what seems to be a rigged “return assurance” policy. I will take the advice of another poster and contact the SF District Attorney's Office. Wouldn't it be a good thing if one of the local news shows' consumer advocates did a story to expose all this? Lesson learned...if I am going to consign, I'll make the effort with a bricks and mortar store. At least you know immediately what they are taking, you take or donate the rest. With Thredup, you might as well have just given away your items. Problem is you are left feeling totally ripped off and victimized.
Thredup lists many companies they accept clothes from. They have a calculator. They change their business policies without warning to their sellers and therefore incur loss to selllers. They will take a brand one day and discontinue it the next day. They give you a break down of what each item earned and the next week you get an overall sum and you have no way of knowing what and how much you were paid for which item.
Their policies change and they pay next to nothing. They are not honest and their sellers stand only to be fooled. They are great to buy from and have many sales but are terrrible to sell to. Don't waste your money cleaning your clothes. they really only want new items that say Ralph Lauren, J. Crew and Marc Jacobs.
ThredUp is a company that sells used clothes online. The clothes need to be in very good condition/like new. On request they send you a huge plastic bag. You fill it with prelaundered clothes/shoes that you think are good enough to be sold on their website.
I send them a bag stuffed with great items, some of them brandnew, some of them with tags, or hardly ever worn. I failed to make a list of the items, but as far as I can tell, they accepted all of them. Also looks like most of it is sold by now.
For less expensive items (depends on the brand) you get your payout upfront. High-end items are being taken on consignment, you get your money when they're sold.
I got an upfront payout of $48.86, which seemed a little low, considering the quality and amount of the items I sent. I added up the prices at which TredUp is selling my stuff, and the sum was an astounding $242.73!
I'm not greedy and I know they are a business like any other, which needs to make money in order to survive. But a markup of almost 400%?! Wow, that seems a bit steep to me. I do not know what an average markup would be, but I definitely feel taken advantage of. This is the first and last time I sent them things to sell. I'd rather give them away for a good cause or sell them myself.
I emailed them and got a response from their chief marketing officer, his name is Anthony S. Marino. He told me he's sorry and he will look into this. If I hear from them, I'll report it here on Ripoff. But what can he say to justify a 400% markup?
Needless to say, I am hugely disappointed.