Thumbtack, Inc.


Country United States
State California
City San Francisco
Address 1001 Page St.
Phone (855) 846-2825
Website www.thumbtack.com/

Thumbtack, Inc. Reviews

  • Mar 18, 2015

In many ways, it's hard to deny that Thumbtack is a scam. Thumbtack operates on the very same principle as Las Vegas - let someone win a couple of times, and you've got them hooked. From then on, feed them just enough of a glimmer of hope that they'll pull that lever again and again.

I've used Thumbtack for my web design business. Out of over 40 "quotes" ("quotes" is in parenthesis for a reason), I've gotten only 2 jobs. Most of the others I've never heard from after I bid. Certainly the possibility exists that my "quotes" are either too low or too high, but I've done some experimentation in that aspect. I've bid stupidly low and stupidly high prices for basic website design, as well as more reasonable ones. If I bid $100 for a website, I would certainly expect to get a response from the requester asking if I was serious. Conversely, if I submit a "quote" of $10,000 for a personal site, I'd expect the same. But no, no one asks - because they more than likely don't even exist.

Why "quotes"? Because Thumbtack has an expanded definition of the word. If I get a request for a "quote" for web design, it generally is the equivalent of - "I need a website for my business - how much would you charge me for one?" This is the exact equivalent of taking your car to the mechanic saying, "My car is making a funny noise - how much would you charge to fix it"? The mechanic is going to need more information in order to give you a "quote". Do you think it would be right if the mechanic had to pay a fee to ask you for that info? Well, that's Thumbtack's model. If I ask a requester for more info on the website they need, I get charged as if I actually submitted a "quote". They consider asking for more information as if it's a "quote".

You are charged that money whether you ever hear from the requester again or not. All they have to do is view your "quote", and the money is gone. Actually, Thumbtack already has the money up front. You by 'credits' from them in packages.

But, the most incriminating piece of evidence as to Thumbtack being a scam - when they are accused of posting fake job requests, they are very quick to post a copy and paste response asking what they would have to gain from posting fake requests. Well, since every single "quote" submitted and "viewed" makes them money, it's fairly obvious what more leads can do - even fake ones.

Mind you, you have absolutely no way of knowing whether or not the lead is real or if your "quote" has actually been viewed by the supposed requester. All you are doing is pulling the handle on the slot machine and trusting that the casino has scruples and can be trusted. My trust just ran out.

  • Jan 14, 2015

Speaking as a business owner, this "service" is not legit.

It quickly becomes obvious that the leads are bogus.

Thumbtack has a vested interest in supplying you with potential jobs. This would be fair if the leads were real. They are fake.

It is difficult to believe that thumbtack is not complicit. The volume of leads on a daily basis in not believable. No one ever responds to the quotes supplied to them through thumbtack.

I have been a business owner for over 30 years and have never seen the number of "leads" thumbtack texts/emails to me on a daily basis. None have ever proven to be real.

If you are a business owner I encourage you to invest in other proven types of marketing. Any money spent on thumbtack is a waste of time and resources.

Hope this information is helpful to you.

  • Nov 1, 2014

Thumbtack is a fraud. You need to pay a fee to submit a bid for work. Such as handyman work ect. Yet the information about the work, the location, and names are all fake. For instance, I sent out several bids where I would do the work for free, saying that I needed the practice. In some cases I told the so called customer that I would pay them to let me do the work ! Yet not one person ever called me. I even received complaints on my record from people I never even talked to. Stay away from thumbtack !!!

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