I called Customer Service and was first hung up on by "Julio", I believe was his name, when I asked for a supervisor. Called back and spoke with a supervisor who didn't offer any better service. His name is Josue, ID # CYS844. He said there would be no refund and that it doesn't matter that Ticketmaster charged my card, I won't have tickets until after 11/1/14 and the show is not until December. They were disrespectful, acted like they didn't care about me as a customer. I need an apology and I need a refund. I am sick of companies ripping off their customers and then not caring one bit about them, because they stand behind a silly policy.
TICKET GALAXY RIPPED US WITH THE RINGLING BROTHERS SHOW TICKET WHICH WE BOUGHT ON AUGUST 29TH AND WAS HELD ON AUGUST 31ST AT THE COW PALCE. WE BOUGHT TICKETS FOR 4 WORTH $22.00 EACH THEY BILLED US $156.30
Ticketmaster Survey's are scams. They send you an email each day after you have made a purchase and harass you asking you to complete their survey. They tempted you in by saying that you could win a Visa gift card.
When you are completing the survey you are asked to do a "task". This task consists of what you think is pretending to purchase tickets for a fictious event. Little did I know I was actually purcahsing REAL tickets for an event at a rate I would NEVER in my wildest dreams pay for.
When I spoke to them they said they would review the survey but were not directly aware of it themselves.
How can a survey be directly connected to the actual live purchasing system is beside me. It is totally ludicrious and ridiculous. I have my banl looking into this as a fraudulant charge but they even said it my not work.
I purchased 2 tickets to the March 8th Dallas Stars vs Minnesota Wild Hockey Game at the American Airlines Center in Dallas, TX. I purchased the tickets in January as an anniversary present for my wife, only to find out we couldn't go following week. I re-listed the tickets on February 26th at $250 each. I got an email notifying me that the tickets hadn't sold as of March 5th so I lowered the price to $100 per ticket. As of Friday the 7th, I hadn't sold the tickets yet so I gave them to a friend to use. They went to the game but were denied access because someone had already used the tickets. The only copy of the tickets that I printed were given to my friends. I called in and spoke to a CSR last week only to be told essentially Tough Luck after being placed on hold and transferred for over 45 minutes. I've attached a copy of my order confirmation when I originally purchased the tickets, a picture of each of the tickets, my banking records and a copy of the email stating that my tickets had been re-listed. I have also included an email (Reference Number 140318-002612) I sent in to the Customer Service Department on March 18th at 5:46 PM asking for help. I still have not received a reply.
After sending the info above to the email addresses below, I was contacted by someone from the Call Center in Farr/McAllen, TX. She "had no idea how it happened but my tickets had sold and they weren't sure why the system didn't recognize this and pay me." I worked with her for about a week and then was transferred over to another guy who was going to get it handled.
After roughly a month of going back and forth, I was finally paid my $200 and was promised a gift card to make up for my rough experience. Here we are (5/21/2014) and I still haven't received it from them.
This experience has been enough for me to NEVER use Ticketmaster again. I hope this report helps others who might have been Ripped Off by Ticketmaster the same way I was. If you can't get anywhere with their "Customer Service Department", send an email with your proof to the email address below and you will get help fairly quick.
Ticketmaster Reviews
I called Customer Service and was first hung up on by "Julio", I believe was his name, when I asked for a supervisor. Called back and spoke with a supervisor who didn't offer any better service. His name is Josue, ID # CYS844. He said there would be no refund and that it doesn't matter that Ticketmaster charged my card, I won't have tickets until after 11/1/14 and the show is not until December. They were disrespectful, acted like they didn't care about me as a customer. I need an apology and I need a refund. I am sick of companies ripping off their customers and then not caring one bit about them, because they stand behind a silly policy.
TICKET GALAXY RIPPED US WITH THE RINGLING BROTHERS SHOW TICKET WHICH WE BOUGHT ON AUGUST 29TH AND WAS HELD ON AUGUST 31ST AT THE COW PALCE. WE BOUGHT TICKETS FOR 4 WORTH $22.00 EACH THEY BILLED US $156.30
Ticketmaster Survey's are scams. They send you an email each day after you have made a purchase and harass you asking you to complete their survey. They tempted you in by saying that you could win a Visa gift card.
When you are completing the survey you are asked to do a "task". This task consists of what you think is pretending to purchase tickets for a fictious event. Little did I know I was actually purcahsing REAL tickets for an event at a rate I would NEVER in my wildest dreams pay for.
When I spoke to them they said they would review the survey but were not directly aware of it themselves.
How can a survey be directly connected to the actual live purchasing system is beside me. It is totally ludicrious and ridiculous. I have my banl looking into this as a fraudulant charge but they even said it my not work.
To Whom It May Concern,
I purchased 2 tickets to the March 8th Dallas Stars vs Minnesota Wild Hockey Game at the American Airlines Center in Dallas, TX. I purchased the tickets in January as an anniversary present for my wife, only to find out we couldn't go following week. I re-listed the tickets on February 26th at $250 each. I got an email notifying me that the tickets hadn't sold as of March 5th so I lowered the price to $100 per ticket. As of Friday the 7th, I hadn't sold the tickets yet so I gave them to a friend to use. They went to the game but were denied access because someone had already used the tickets. The only copy of the tickets that I printed were given to my friends. I called in and spoke to a CSR last week only to be told essentially Tough Luck after being placed on hold and transferred for over 45 minutes. I've attached a copy of my order confirmation when I originally purchased the tickets, a picture of each of the tickets, my banking records and a copy of the email stating that my tickets had been re-listed. I have also included an email (Reference Number 140318-002612) I sent in to the Customer Service Department on March 18th at 5:46 PM asking for help. I still have not received a reply.
After sending the info above to the email addresses below, I was contacted by someone from the Call Center in Farr/McAllen, TX. She "had no idea how it happened but my tickets had sold and they weren't sure why the system didn't recognize this and pay me." I worked with her for about a week and then was transferred over to another guy who was going to get it handled.
After roughly a month of going back and forth, I was finally paid my $200 and was promised a gift card to make up for my rough experience. Here we are (5/21/2014) and I still haven't received it from them.
This experience has been enough for me to NEVER use Ticketmaster again. I hope this report helps others who might have been Ripped Off by Ticketmaster the same way I was. If you can't get anywhere with their "Customer Service Department", send an email with your proof to the email address below and you will get help fairly quick.