Ordered product 5/18/2015. Tried to cancel within hour ordering. When I called to cancel, they said order was already processed and could not be canceled. Last week, week of 6/1/15 to 6/7/15, I received an email that the product was now available and would ship. I tried to cancel again but could not. 6/9/15 the product was received on my front stoop. I have disputed the charge on my credit card and I will not pay for the product.
I bought a large screen LED TV from Tiger Direct on-line. The TV was shipped and received within a week, but upon opening the box I found the TV with the dust cover folded up and all the materials laying all over the bottom of the box. The TV was filthy dirty with the remote control blinking in the box. I was sent a previously used/ returned TV. It took over two months speaking to 9 different reps. to return the TV with a RMA number. Long story short was that if it wasn't for Google Trusted Stores which I signed up for after purchasing the TV, I wouldn't have received my money back.
Purchased an Asus 7" Android Tablet from Tiger on 12/03/2014 ad promised a $70.00 rebate. rebate offer had an expiration date of 12/05/3014 11:59 pm ET, and required a coupon to be printed and mailed to get the rebate. no other items were requested in order to get the rebate. item was ordered on 12/03/2014 well before the expiration of the offer. coupon was printed and mailed to offeror on 12/10/2014. offer stated rebate might take 4 to 6 weeks to be issued.
inquiry as to rebate status was made on 1/23/15 was told by Customer Service to wait the full 8 wrrks. further inquiry to McAfee Rebate Center, the mfgr of the item, on 3/28/15, was rold I needed a tracking number and had to file a registration for the rebate form. original offer did not state any requirements of these items. I have never received any of the adorementioned items. on 4/22/15 further inquiry re rebate, resulted in being told that my claim for rebate would be escalated for resolution and I would be notified in two to three days as to the status of the claim. I did not get a report as to the status. On 4/10/15 inquiry ws again made at the rebate center re the claim. was again asked for tracking info and regisreation info, which I had on several occasions told them I had never received either of these items, thus I could not furnish the additioinal requested info. I was then told that I would not get the promised rebate.
invoice confirming purchase, from Tiger Direct, #P500771600002, was received 12/10/14, all of the details of this order are contained in this order which has been archived at the McAfee Rebate Center.
I bought a hard drive from them on 02-11-2015 and was susposed to get a $10.00 rebate but their computer billed me on 02-12-2015.I called them 2days later to get an invoice for my order because one did not come with the hard drive,and their siad their computers were down and coun't send one but emailed it and it said that i had made purchsae 12hours later the next day.This caused 4 my rebates to refuse my rebate ,i have no way to contact them at all that i can find i have tried for hours,tiger finally responded but have done nothing so far.I warn anyone now i have had lots of trouble with their rebates it is a setup to get you to buy and they refuse them and know you will not take the time to get them.I have bought for the last time because they are not a good company to deal with now.
In December 2014 I have purchased a computer mouse for $85 as a new year gift. Estimated delivery was 5 days. On January 8th my item was not even shipped so I cancelled my order- took me 2 hours. I was refunded my money. Yesterday January 28th my card was charged again by TigerDirect. The charge was for 83.99 and came unexpectedly so my account was over the limit. I started a chat with them and found out that "a third party" shipped my item! That is more than a month after I paid for it and 20 days after I cancelled my purchase and was refunded. But they insisted...
TigerDirect can charge your CC at any time at will, and you don't have to be even notified about it.
Purchased 4 Samsung 840 EVO 250GB 2.5" SATA III SSD at $119.99 each. Date of purchase was 12/22/2014.
1 drive was purchased on receipt #1.
3 drives were purchased on receipt #2.
Each unit has a $20 mail in rebate. However you can only have 2 rebates per household.
I filed all the paperwork on time and mailed 3 separate rebates to:
Rebate Processing
Offer #: TD-18644
P.O. Box 130018
El Paso, TX 88513-0018
On 1/22/2015 they sent me confirmation emails that:
Rebate Number: 5718203456202012 was approved for $20
Rebate Number: 1769191010154843 was approved for $20
Rebate Number: 7623205655151819 was declined for $40 - Unable to approve claim due to multiple submissions. – The maximum item limit has been reached for the household.
Even though the first 2 approved rebates were being sent to:
ADDRESS #1
And the declined rebate was filed under a different address and name:
ADDRESS #2
I called 2 times on 1/23/2015 and was told that in order for the declined $40 rebate to be honored that it would have to be resubmitted on it's own separate receipt which would not be possible.
The instructions stated clearly 2 rebates per household, not 2 rebates per receipt. If it said that then I would have made separate purchases and I would not feel ripped off and/or filing this complaint.
Resolution:
Send me the rebates that I am entitled to. $80 in total rebates. I will not stop filing bad business claims and escalate this as much as possible until this has be resolved in a satisfactory manner.
Worst order ever! I ordered a gaming computer for my son on 12/9/14, so it would arrive with plenty of time to spare for Christmas. I repeatedly called to check on where it was. I was told that it was to sent by a third party vendor and they really didn't have any control over that and by 12/21/14 the Saturday before Christmas (on Wednesday) I was freaking out.
I called and got a really nice representative who said that they would replace the computer with a comparable one for the same price and get it send right away to me so that it would arrive by Tuesday. Well... That didn't happen, because we got disconnected and then I couldn't get anyone else at that place to also want to honor what that person said to me. I called back three times until I got someone who would at least see that a comparable device was put into my account and read what had previously happened.
Then they told me that I would have to pay the extra 100 dollars difference between these items and then I got really mad and asked to speak to a manager. That went on until he finally agreed to cover the cost of the shipping, but I still had to pay another $80 over the cost. I feel like I got scammed with the old bait and switch!! WARNING!!
Let me just say I have been a Tigerdirect consumer for many years but not after this transaction. On 11/24/2014 I purchased a small notebook as new for $344. I received it in good condition and preceeded to set it up and noticed the cursor would lock up frequently. I went through several attempts at reinstalling drivers, OS even back to out of box state. Finally I said enough and requested a RMA from TigerDirect by Chat session. They informed me that it was a third party vendor that fulfilled the order and that Tiger would have to obtain a RMA from that vendor?? I paid through PayPal and filed a dispute when after 3 days I did not get a RMA number. After a few more days I was issued a RMA from Tigerdirect and sent the notebook back with all materials, and packaging. They sent me a email confirming this and that my refund would be generated in 3 to 4 days. However on the forth day I still had no refund. I had also sent a email with no response inquiring and then called and was told the refund was in process. Yes, I did get the refund but it was for $25.01 not even close to the amount I paid. No explanation, no itemized reason. I then preceeded to call PayPal and escalate my dispute to a claim. I have to say, I have never dealt with such terrible people in all my life as TigerDirect. They used to be a good company and the few times I have returned items I received a timely refund. I don't know if they are falling on hard times? Or just become liars and cheats. But I have to say I will not buy from them again. Their are too many options these days to buy electronics, you don't need to waste your time with a online retailer who doesn't answer email, refund your purchase price, or try and work out a reasonable agreement. Heck, I would have tried another model, if they had even ask me and worked with me on my refund. I would have been better off working with the PC maker on getting another working model or having it fixed under warranty. I hope to get all my money back from Tigerdirect through the PayPal claim system. I have every email, every number, every notation, every chat session, tracking numbers and RMA.
On 11/23/14 I purchased a Samsung UN65HU8550 65 in TV from TigerDirect, Euless for $2487.57 (2297.99 + 189.58 tax.) I have spent a great deal of time researching this TV and am quite familiar with its performance and features.
After initial setup I noticed significant problems with this TV, specifically flashlighting and clouding – a condition where the uniformity of the backlight is defective. It is caused by not diffusing properly the backlight across the entire screen and can only be detected if the set is powered on. On 11/25/14 (two days after the purchase) I carefully re-packed the TV and returned to TigerDirect, Euless to request an exchange or refund.
I was advised that the TV I purchased was the last one in stock and the only one left was the display model. I then requested a refund for the defective TV. I was told that a refund would be issued, but a 15% “re-stocking fee” would be charged. I responded that not only was I returning a defective TV, but TigerDirect’s on-line return policy clearly states that a restocking fee will only be charged when the following conditions are not met:
“Returns must be in a "new" resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging.”
(Return policy can be found here: http://www.tigerdirect.com/sectors/help/return.asp)
Clearly, the TV was returned in EXACTLY the same condition received, to include ALL original items and packed in the exact same manner as purchased. Additionally, the only reason I was returning the TV was because the set was defective and no exchange was possible. I was advised by the TigerDirect employee that it was “only my opinion” that the merchandise was defective. His conclusion was drawn without actually powering on the returned set or inspecting it in any manner! He also indicated that his store was not bound by the company’s on-line return policies.
At this point I contacted American Express to request assistance and was advised to accept the 15% re-stocking fee and file a dispute with American Express.
Therefore, I am formally requesting that the $344.70 charge ($2487.57 - $2142.87 credit) be reversed. I have fully complied with TigerDirect’s return procedures - a return that was ONLY initiated because the product was defective and TigerDirect was unable to provide a replacement.
Cover letter to store:
While I fully complied with the return procedures outlined on the web site, the store refused to examine my return for any defects and flatly denied my request for a complete refund. All items were carefully re-packed and all contents were returned in as new condition in the original packing materials.
I have since researched the Euless retailer’s reputation on-line and found numerous complaints ranging from rude service to improper return/exchange transactions. Not only was I treated rudely and completely ignored when I requested that my return be inspected for defects – I was charged $344.70 for the hassle of carefully examining, testing, repacking and returning a very expensive item from a local retailer.
Rest assured, I will never shop at any TigerDirect store again and will encourage anyone I know to avoid TigerDirect, Euless in particular.
On November 24th 2014, I placed an online order for a laptop through TigerDirect which was offering an "Early Black Friday: Save $30 w/ Visa Checkout" - I carefully read the terms and conditions of the offer and created a "Visa Checkout" account per the stated terms and conditions which are:
Here's how it works:
1.
Click the Visa Checkout button at checkout
2.
Sign up in just a few easy steps
3.
Complete your purchase with a click.
With fine print of:
"Terms & Conditions - The discount excludes individual gift card purchases (however, when purchased with a total order greater than $150, gift card purchases become eligible), with checkout using Visa Checkout through the end of the promotion. Offer subject to change without notice and may end at any time in the sole discretion of TigerDirect.com. Limit one offer per customer. If eligible, your discount will be applied at checkout. Use of a Visa card is not sufficient to receive the discount. You must select the open wallet payment method ‘Visa Checkout’ at checkout, in order to receive the promotion."
I completed the transaction following the above direction(s), when completed; I received a redirect page that was a limited time offer from a preferred partner of TigerDirect which directed me to call 1-877-678-3949 to obtain my $30.00 rebate off the purchase I just made.
I called and was advised that for a "trial" membership of $1.00 I would receive the promised $30.00 rebate and as a bonus I would receive an additional $30.00 rebate off a future purchase - I of course declined, because the rebate offer was not clearly detailed out in any of the previous material and I was aggravated that I redirected to a subscription program that I had no interest in and certainly would not have proceeded with had I known this would be involved.
Imagine my horror when I started doing some research on Great Fun and saw the vast number of complaints this company has on failure to refund/cancel subscriptions
I then proceeded to call Tiger Direct customer service line at 800.888.6111 and spoke to "Prince" and advised him of how unhappy I was w/ the perceived rebate bait and switch and advised him.
I will be following up with Visa Checkout to also make them aware of how their service is being marketed.
All paperwork was completed and filed correctly, the rebate was confirmed as being received and confirmed as being valid, however, even though I was informed it would be sent soon, the rebate was never received.
All attempts to resolve this by phone or email were ignored.
I purchased Windows 7 and Mcafee secuirty as a package with rebates that advertised a net price of under 30.00. I am a graduate student and able to follow directions. Submitted rebates, followed all rules and all three rebates were denied. This is a total scam. I will never buy from Tiger Direct again...stay away....far away.
In November of 2013 my girlfriend and I were shopping around for a Sony 70" TV. Upon finding one at Tiger Direct she decided to call in the order instead of an online checkout process. We both spoke with Chris who mention that there was a brand new, not refurbished model in which we were looking at getting. We didn't want to spend too much money but he told me that the price difference was small and that I would be able to purchase a warranty too. We had to consider new options in either buying a refurbished TV or this new one with addition to cost of warranty. I had told him I needed to think about it, at that point we had to ask him detailed questions regarding what the Squaretrade coverage would give us. His response was "any damage would be covered", that convinced me to purchase the new TV. Chris assured me the Squaretrade warranty is best value for the 5 year plan and would cover any accident except for if it was lost or stolen. Chris told me that it was a great plan because it would even include someone coming to the house to fix the screen if it were to stop working, or if I was moving to a new home and there was accidental damage to the TV and/or the screen that they will send someone out to to fix it for free, also if the issue wasn't able to be fixed, they would offer to replace it with the same exact model and all shipping cost included, or just write out a check for what I had paid for it originally. He told me "Even if it falls and cracks just call because it's all covered! And if the guy can't fix it your worst case scenario is just getting the amount back that you paid for the TV so you guys can buy a new one", we also asked again if there was a charge for someone to come out to fix it or if we had to pay for shipping cost of a replacement Chris said that there were no extra costs for any of this. And again we asked him if he is 100% sure if accidental breaks, cracks, damage was covered at which point he interrupted us from speaking and said again that "All damages are covered". We decided to buy the TV and see its' quality and if we were satisfied with our purchase we would get the 5 year warranty. Chris did mention an important fact that the warranty order had to be placed within the month. Later that month Chris contacted us regarding the warranty and after another lengthy conversation of him assuring us all damages would be covered he even remembered we have a large dog and said "...even if your big Rottweiler knocks the TV over and cracks the screen the warranty would cover all damages", so we decided to keep the TV and paid the remaining cost for the warranty.
Recently enjoying a television series with my girlfriend and an accidental damage happened while unloading my gun a bullet slipped and caused damage to the TV. The next morning my girlfriend Helen called Tiger Direct and spoke with April. Helen provided our information and asked April what our warranty covered in which April told Helen our specific warranty covers all damages and told her to call Squaretrade. When calling Squaretrade to my surprise they told me my warranty only covers wire damage! So I decided to call Tiger Direct myself and spoke with Ana who told me as well that my warranty will cover all damages and to call Squaretrade to file a claim, once I told her I had already spoken with Squaretrade and they denied any coverage regarding this she asked to place me on hold to help figure it out. After several minutes she told me she called Squaretrade and that I am not covered for screen damage or any other damages other than wiring!!! Shocked and feeling coned into this large purchase I demanded to get what I was promised and paid for. Ana told me she would have a manager contact me within 3 days. It has been a full week and a day with no contact from anyone which really worries me. This worry brought me to reach out yet again, please contact me as soon as possible via email to have my TV fixed.
Tiger Direct has a Piggyback deal with Great Fun some type of coupon scam that charges your card almost $17.00 a month without your knowledge. It appears it is connected to refunds they offer and you are blindsided if you don't catch it on your card. They are based out of Tijuana, Mexico as I understand try and op out of that . Tiger direct will never get anymore business from me.
We puchased a new gaming computer through Tiger Direct in Atlanta, GA. The supplier was I Buy Power, City of Industry, CA. We started experiencing trouble with it two months later. In June we called Tiger who told us to call I Buy. I Buy had us ship it to them for repair. It cost us $40 to ship. We received the computer back July 31. It still did not work.
We called Tiger who said they could not help us because the computer was more than 30 days old. The guy on the phone decided it was the hard drive. Well that was what I Buy was supposed to replace. Tiger told us to call I Buy because they had a 12 month warranty on the computer. I Buy would not refund our money because we purchasedit from Tiger.
What a mess. What a Rip Off. If we had not purchased a wonderful warranty through Squar Trade we would be stuck. In fact when we called Square Trade Warranty they told us that Tiger Direct had cancelled our warranty. Yes they did. When we opted to increase our warranty coverage in April, the guy cancelled the original coverage and forgot to set up the new warranty. That we fixed immediately and Square Trade did us right.
My advice is to not buy from either of these companies. Find a reputable computer place close to your home and have them order one for you. that way you know who to take it to when there is a problem.
We were on the phone for almost 3 hours with all this nonsense.
TigerDirect, Inc. Reviews
Ordered product 5/18/2015. Tried to cancel within hour ordering. When I called to cancel, they said order was already processed and could not be canceled. Last week, week of 6/1/15 to 6/7/15, I received an email that the product was now available and would ship. I tried to cancel again but could not. 6/9/15 the product was received on my front stoop. I have disputed the charge on my credit card and I will not pay for the product.
Avoid Tiger Direct
I bought a large screen LED TV from Tiger Direct on-line. The TV was shipped and received within a week, but upon opening the box I found the TV with the dust cover folded up and all the materials laying all over the bottom of the box. The TV was filthy dirty with the remote control blinking in the box. I was sent a previously used/ returned TV. It took over two months speaking to 9 different reps. to return the TV with a RMA number. Long story short was that if it wasn't for Google Trusted Stores which I signed up for after purchasing the TV, I wouldn't have received my money back.
Purchased an Asus 7" Android Tablet from Tiger on 12/03/2014 ad promised a $70.00 rebate. rebate offer had an expiration date of 12/05/3014 11:59 pm ET, and required a coupon to be printed and mailed to get the rebate. no other items were requested in order to get the rebate. item was ordered on 12/03/2014 well before the expiration of the offer. coupon was printed and mailed to offeror on 12/10/2014. offer stated rebate might take 4 to 6 weeks to be issued.
inquiry as to rebate status was made on 1/23/15 was told by Customer Service to wait the full 8 wrrks. further inquiry to McAfee Rebate Center, the mfgr of the item, on 3/28/15, was rold I needed a tracking number and had to file a registration for the rebate form. original offer did not state any requirements of these items. I have never received any of the adorementioned items. on 4/22/15 further inquiry re rebate, resulted in being told that my claim for rebate would be escalated for resolution and I would be notified in two to three days as to the status of the claim. I did not get a report as to the status. On 4/10/15 inquiry ws again made at the rebate center re the claim. was again asked for tracking info and regisreation info, which I had on several occasions told them I had never received either of these items, thus I could not furnish the additioinal requested info. I was then told that I would not get the promised rebate.
invoice confirming purchase, from Tiger Direct, #P500771600002, was received 12/10/14, all of the details of this order are contained in this order which has been archived at the McAfee Rebate Center.
I bought a hard drive from them on 02-11-2015 and was susposed to get a $10.00 rebate but their computer billed me on 02-12-2015.I called them 2days later to get an invoice for my order because one did not come with the hard drive,and their siad their computers were down and coun't send one but emailed it and it said that i had made purchsae 12hours later the next day.This caused 4 my rebates to refuse my rebate ,i have no way to contact them at all that i can find i have tried for hours,tiger finally responded but have done nothing so far.I warn anyone now i have had lots of trouble with their rebates it is a setup to get you to buy and they refuse them and know you will not take the time to get them.I have bought for the last time because they are not a good company to deal with now.
In December 2014 I have purchased a computer mouse for $85 as a new year gift. Estimated delivery was 5 days. On January 8th my item was not even shipped so I cancelled my order- took me 2 hours. I was refunded my money. Yesterday January 28th my card was charged again by TigerDirect. The charge was for 83.99 and came unexpectedly so my account was over the limit. I started a chat with them and found out that "a third party" shipped my item! That is more than a month after I paid for it and 20 days after I cancelled my purchase and was refunded. But they insisted...
TigerDirect can charge your CC at any time at will, and you don't have to be even notified about it.
Purchased 4 Samsung 840 EVO 250GB 2.5" SATA III SSD at $119.99 each. Date of purchase was 12/22/2014.
1 drive was purchased on receipt #1.
3 drives were purchased on receipt #2.
Each unit has a $20 mail in rebate. However you can only have 2 rebates per household.
I filed all the paperwork on time and mailed 3 separate rebates to:
Rebate Processing
Offer #: TD-18644
P.O. Box 130018
El Paso, TX 88513-0018
On 1/22/2015 they sent me confirmation emails that:
Rebate Number: 5718203456202012 was approved for $20
Rebate Number: 1769191010154843 was approved for $20
Rebate Number: 7623205655151819 was declined for $40 - Unable to approve claim due to multiple submissions. – The maximum item limit has been reached for the household.
Even though the first 2 approved rebates were being sent to:
ADDRESS #1
And the declined rebate was filed under a different address and name:
ADDRESS #2
I called 2 times on 1/23/2015 and was told that in order for the declined $40 rebate to be honored that it would have to be resubmitted on it's own separate receipt which would not be possible.
The instructions stated clearly 2 rebates per household, not 2 rebates per receipt. If it said that then I would have made separate purchases and I would not feel ripped off and/or filing this complaint.
Resolution:
Send me the rebates that I am entitled to. $80 in total rebates. I will not stop filing bad business claims and escalate this as much as possible until this has be resolved in a satisfactory manner.
On 12/28/2014, I purchased a HP Z620 workstation for my business from
Tiger Direct(The item is listed on Amazon, sold by Tiger Direct, so I
placed the order on Amazon). And on 12.30/2014, when I called them to
ask the shipping information about this item, they told me they could
not send me the item I ordered, instead, they would send me a totally
different item, which was a HP desktop with totally different
configuration(I could not use this desktop for my business). I ask ed
them to correct this mistake, and they refused, the reason they gave
was that the price of this item in their own website is higher than
the price I paid through Amazon(but I have printed the original
webpage of this item on AMAZON, and this item was shown to be
available since October 2013, which means, the price can't be a
mistake otherwise they would have already corrected that). So they
just send me a totally different item and asked me to refuse reject
the delivery so they can cancel the order.
I tried to get to their customer manager, and after hours of waiting,
I was told I could not get the item I ordered, just because the price
I paid has not reach their expectation( but the price was offered by
themselves on Amazon). And after this call, they deleted this item
from their webpage on Amazon(can this be viewed as fraud?) Now I
don't want to cancel this item and get refund, what I want is just to
get the item I ordered.
I have printed the original sales page on Amazon, the invoice of this
purchase, the webpage of the same item on their own website( which is
a proof to show they do have this item in stock,they once tried to
cheat me by telling me they do not have this item in stock, but after
checking with their sales, they told me they have 80 of this item in
stock, and they could get as many as want if I want to order, but I
have to pay more).
And I also called Amazon, as I placed this order on Amazon, I though
according to Amazon's rule, they should try to protect my right. But
after spending hours talking with them, all they said is they could
do nothing as this item was sold by the third party.
America is a great country because it has justice and equal
opportunity. So I do believe, according US sales law under the
Uniform Commercial code, the invoice and the order conformation is
the contract between Tiger Direct, Amazon and me, my right should be
protected by the great US law! So now I would ask you to do me a
favor to help me get the item I ordered. I really this item for my
work, I do not want to cancel the order and get refund.
Worst order ever! I ordered a gaming computer for my son on 12/9/14, so it would arrive with plenty of time to spare for Christmas. I repeatedly called to check on where it was. I was told that it was to sent by a third party vendor and they really didn't have any control over that and by 12/21/14 the Saturday before Christmas (on Wednesday) I was freaking out.
I called and got a really nice representative who said that they would replace the computer with a comparable one for the same price and get it send right away to me so that it would arrive by Tuesday. Well... That didn't happen, because we got disconnected and then I couldn't get anyone else at that place to also want to honor what that person said to me. I called back three times until I got someone who would at least see that a comparable device was put into my account and read what had previously happened.
Then they told me that I would have to pay the extra 100 dollars difference between these items and then I got really mad and asked to speak to a manager. That went on until he finally agreed to cover the cost of the shipping, but I still had to pay another $80 over the cost. I feel like I got scammed with the old bait and switch!! WARNING!!
Let me just say I have been a Tigerdirect consumer for many years but not after this transaction. On 11/24/2014 I purchased a small notebook as new for $344. I received it in good condition and preceeded to set it up and noticed the cursor would lock up frequently. I went through several attempts at reinstalling drivers, OS even back to out of box state. Finally I said enough and requested a RMA from TigerDirect by Chat session. They informed me that it was a third party vendor that fulfilled the order and that Tiger would have to obtain a RMA from that vendor?? I paid through PayPal and filed a dispute when after 3 days I did not get a RMA number. After a few more days I was issued a RMA from Tigerdirect and sent the notebook back with all materials, and packaging. They sent me a email confirming this and that my refund would be generated in 3 to 4 days. However on the forth day I still had no refund. I had also sent a email with no response inquiring and then called and was told the refund was in process. Yes, I did get the refund but it was for $25.01 not even close to the amount I paid. No explanation, no itemized reason. I then preceeded to call PayPal and escalate my dispute to a claim. I have to say, I have never dealt with such terrible people in all my life as TigerDirect. They used to be a good company and the few times I have returned items I received a timely refund. I don't know if they are falling on hard times? Or just become liars and cheats. But I have to say I will not buy from them again. Their are too many options these days to buy electronics, you don't need to waste your time with a online retailer who doesn't answer email, refund your purchase price, or try and work out a reasonable agreement. Heck, I would have tried another model, if they had even ask me and worked with me on my refund. I would have been better off working with the PC maker on getting another working model or having it fixed under warranty. I hope to get all my money back from Tigerdirect through the PayPal claim system. I have every email, every number, every notation, every chat session, tracking numbers and RMA.
My letter disputing this company's charge:
On 11/23/14 I purchased a Samsung UN65HU8550 65 in TV from TigerDirect, Euless for $2487.57 (2297.99 + 189.58 tax.) I have spent a great deal of time researching this TV and am quite familiar with its performance and features.
After initial setup I noticed significant problems with this TV, specifically flashlighting and clouding – a condition where the uniformity of the backlight is defective. It is caused by not diffusing properly the backlight across the entire screen and can only be detected if the set is powered on. On 11/25/14 (two days after the purchase) I carefully re-packed the TV and returned to TigerDirect, Euless to request an exchange or refund.
I was advised that the TV I purchased was the last one in stock and the only one left was the display model. I then requested a refund for the defective TV. I was told that a refund would be issued, but a 15% “re-stocking fee” would be charged. I responded that not only was I returning a defective TV, but TigerDirect’s on-line return policy clearly states that a restocking fee will only be charged when the following conditions are not met:
“Returns must be in a "new" resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging.”
(Return policy can be found here: http://www.tigerdirect.com/sectors/help/return.asp)
Clearly, the TV was returned in EXACTLY the same condition received, to include ALL original items and packed in the exact same manner as purchased. Additionally, the only reason I was returning the TV was because the set was defective and no exchange was possible. I was advised by the TigerDirect employee that it was “only my opinion” that the merchandise was defective. His conclusion was drawn without actually powering on the returned set or inspecting it in any manner! He also indicated that his store was not bound by the company’s on-line return policies.
At this point I contacted American Express to request assistance and was advised to accept the 15% re-stocking fee and file a dispute with American Express.
Therefore, I am formally requesting that the $344.70 charge ($2487.57 - $2142.87 credit) be reversed. I have fully complied with TigerDirect’s return procedures - a return that was ONLY initiated because the product was defective and TigerDirect was unable to provide a replacement.
Cover letter to store:
While I fully complied with the return procedures outlined on the web site, the store refused to examine my return for any defects and flatly denied my request for a complete refund. All items were carefully re-packed and all contents were returned in as new condition in the original packing materials.
I have since researched the Euless retailer’s reputation on-line and found numerous complaints ranging from rude service to improper return/exchange transactions. Not only was I treated rudely and completely ignored when I requested that my return be inspected for defects – I was charged $344.70 for the hassle of carefully examining, testing, repacking and returning a very expensive item from a local retailer.
Rest assured, I will never shop at any TigerDirect store again and will encourage anyone I know to avoid TigerDirect, Euless in particular.
On November 24th 2014, I placed an online order for a laptop through TigerDirect which was offering an "Early Black Friday: Save $30 w/ Visa Checkout" - I carefully read the terms and conditions of the offer and created a "Visa Checkout" account per the stated terms and conditions which are:
Here's how it works:
1.
Click the Visa Checkout button at checkout
2.
Sign up in just a few easy steps
3.
Complete your purchase with a click.
With fine print of:
"Terms & Conditions - The discount excludes individual gift card purchases (however, when purchased with a total order greater than $150, gift card purchases become eligible), with checkout using Visa Checkout through the end of the promotion. Offer subject to change without notice and may end at any time in the sole discretion of TigerDirect.com. Limit one offer per customer. If eligible, your discount will be applied at checkout. Use of a Visa card is not sufficient to receive the discount. You must select the open wallet payment method ‘Visa Checkout’ at checkout, in order to receive the promotion."
I completed the transaction following the above direction(s), when completed; I received a redirect page that was a limited time offer from a preferred partner of TigerDirect which directed me to call 1-877-678-3949 to obtain my $30.00 rebate off the purchase I just made.
I called and was advised that for a "trial" membership of $1.00 I would receive the promised $30.00 rebate and as a bonus I would receive an additional $30.00 rebate off a future purchase - I of course declined, because the rebate offer was not clearly detailed out in any of the previous material and I was aggravated that I redirected to a subscription program that I had no interest in and certainly would not have proceeded with had I known this would be involved.
Imagine my horror when I started doing some research on Great Fun and saw the vast number of complaints this company has on failure to refund/cancel subscriptions
I then proceeded to call Tiger Direct customer service line at 800.888.6111 and spoke to "Prince" and advised him of how unhappy I was w/ the perceived rebate bait and switch and advised him.
I will be following up with Visa Checkout to also make them aware of how their service is being marketed.
All paperwork was completed and filed correctly, the rebate was confirmed as being received and confirmed as being valid, however, even though I was informed it would be sent soon, the rebate was never received.
All attempts to resolve this by phone or email were ignored.
I purchased Windows 7 and Mcafee secuirty as a package with rebates that advertised a net price of under 30.00. I am a graduate student and able to follow directions. Submitted rebates, followed all rules and all three rebates were denied. This is a total scam. I will never buy from Tiger Direct again...stay away....far away.
In November of 2013 my girlfriend and I were shopping around for a Sony 70" TV. Upon finding one at Tiger Direct she decided to call in the order instead of an online checkout process. We both spoke with Chris who mention that there was a brand new, not refurbished model in which we were looking at getting. We didn't want to spend too much money but he told me that the price difference was small and that I would be able to purchase a warranty too. We had to consider new options in either buying a refurbished TV or this new one with addition to cost of warranty. I had told him I needed to think about it, at that point we had to ask him detailed questions regarding what the Squaretrade coverage would give us. His response was "any damage would be covered", that convinced me to purchase the new TV. Chris assured me the Squaretrade warranty is best value for the 5 year plan and would cover any accident except for if it was lost or stolen. Chris told me that it was a great plan because it would even include someone coming to the house to fix the screen if it were to stop working, or if I was moving to a new home and there was accidental damage to the TV and/or the screen that they will send someone out to to fix it for free, also if the issue wasn't able to be fixed, they would offer to replace it with the same exact model and all shipping cost included, or just write out a check for what I had paid for it originally. He told me "Even if it falls and cracks just call because it's all covered! And if the guy can't fix it your worst case scenario is just getting the amount back that you paid for the TV so you guys can buy a new one", we also asked again if there was a charge for someone to come out to fix it or if we had to pay for shipping cost of a replacement Chris said that there were no extra costs for any of this. And again we asked him if he is 100% sure if accidental breaks, cracks, damage was covered at which point he interrupted us from speaking and said again that "All damages are covered". We decided to buy the TV and see its' quality and if we were satisfied with our purchase we would get the 5 year warranty. Chris did mention an important fact that the warranty order had to be placed within the month. Later that month Chris contacted us regarding the warranty and after another lengthy conversation of him assuring us all damages would be covered he even remembered we have a large dog and said "...even if your big Rottweiler knocks the TV over and cracks the screen the warranty would cover all damages", so we decided to keep the TV and paid the remaining cost for the warranty.
Recently enjoying a television series with my girlfriend and an accidental damage happened while unloading my gun a bullet slipped and caused damage to the TV. The next morning my girlfriend Helen called Tiger Direct and spoke with April. Helen provided our information and asked April what our warranty covered in which April told Helen our specific warranty covers all damages and told her to call Squaretrade. When calling Squaretrade to my surprise they told me my warranty only covers wire damage! So I decided to call Tiger Direct myself and spoke with Ana who told me as well that my warranty will cover all damages and to call Squaretrade to file a claim, once I told her I had already spoken with Squaretrade and they denied any coverage regarding this she asked to place me on hold to help figure it out. After several minutes she told me she called Squaretrade and that I am not covered for screen damage or any other damages other than wiring!!! Shocked and feeling coned into this large purchase I demanded to get what I was promised and paid for. Ana told me she would have a manager contact me within 3 days. It has been a full week and a day with no contact from anyone which really worries me. This worry brought me to reach out yet again, please contact me as soon as possible via email to have my TV fixed.
Tiger Direct has a Piggyback deal with Great Fun some type of coupon scam that charges your card almost $17.00 a month without your knowledge. It appears it is connected to refunds they offer and you are blindsided if you don't catch it on your card. They are based out of Tijuana, Mexico as I understand try and op out of that . Tiger direct will never get anymore business from me.
I was promised by the marketing of Tiger Direct that they would
give me a $35.00 rebate on purchasing a big screen Television.
I sent in the paperwork that they needed only to be told that
I sent in the wrong BAR Code. Well the only BAR colde on the
box was the one I sent in. I talked with Dennis Ballesteros with the
company and he mentioned that he would escalate my complaint to make
sure that the rebate of $35.00 was still sent to me. Dennis you
dropped the ball and didn't do your job. It never happened
after complaining several times I just gave up. Their service is
horrible, and they don't keep their word. I also received an email from
the company they would honor my rebate even though allegedly they
said they didn't receive the proper BAR Code from me off the merchandise.
At any rate it's been over 6 months now since I purchased the television
and I can't wait any longer for the company to show good faith, so I
am now filing a complaint that never can be removed from the internet.
We puchased a new gaming computer through Tiger Direct in Atlanta, GA. The supplier was I Buy Power, City of Industry, CA. We started experiencing trouble with it two months later. In June we called Tiger who told us to call I Buy. I Buy had us ship it to them for repair. It cost us $40 to ship. We received the computer back July 31. It still did not work.
We called Tiger who said they could not help us because the computer was more than 30 days old. The guy on the phone decided it was the hard drive. Well that was what I Buy was supposed to replace. Tiger told us to call I Buy because they had a 12 month warranty on the computer. I Buy would not refund our money because we purchasedit from Tiger.
What a mess. What a Rip Off. If we had not purchased a wonderful warranty through Squar Trade we would be stuck. In fact when we called Square Trade Warranty they told us that Tiger Direct had cancelled our warranty. Yes they did. When we opted to increase our warranty coverage in April, the guy cancelled the original coverage and forgot to set up the new warranty. That we fixed immediately and Square Trade did us right.
My advice is to not buy from either of these companies. Find a reputable computer place close to your home and have them order one for you. that way you know who to take it to when there is a problem.
We were on the phone for almost 3 hours with all this nonsense.