I worked out my issues with the buyer they refuse to unblock my account they claim my items are counterfit but with no merrit asked me to provide a reciept for all items old on there website this is impossible as i have over 1000 items in my house and buy all items to resale wholesale or on ebay and amazon and they are asking me for authorized retail reciepts they cause me over 3 days pay due to the fact i lost all my customers because they blocked my account in turn they want me to pay almost $250.00 in seller feed due to refunds and outragous unsceduling fees and commision fees shipping fees everything has a fee i spent over more than half my earnings with this company and they block my account due to a false bougous claim from buyer because she claimed the item arrived late when in fact it was early and sent her messages when it was sent out she was very difficult to deal with, then she open a case claimed they were fake or counterfit to get a refund becaus she was unhappy with the shipping time in turn she said she contactted tophatter to explain her side of the story and that she did not say there were fakes or counterfit without no avail they still fail to return my account to good standing when i have nothing but positive feedback.
..... here are the messages of me and the buyer and the resolution case i refunded in full no return of account they refuse also saying the items are counterfit, have the email for that as well. ruiend my reputation,no longer have a outlet to sell auction style so please dont fall victim to this website.
his buyer left you non-positive feedback. Try to rectify the issue while upholding a high level of customer service and respect.
Mar 28, 6:42pm
Johnette
It said 5 to 7 business days and I still have not received my earrings
Mar 28, 6:53pm
You
Hello Thank you for you purchase this is whats in the listing please click on it and read shipping it states Shipping:
FREE shipping from the US, at your doorstep within 10-12 business days.
the item has not left yet your order is placed these are coming from the manufacturer not store bought would you like me to continue processing the order or would you like me to refund you I understand that some would like it shipped right away but I have no control over the process as I only handle sales hope you understand
My goal is to make you a happy customer however it may please you please let me know what I can do to help your input is very valuable to Gifts By Exquisite
I Assure You You will Get it and for your Purchase we would like to say thanks and send you a free gift from our gift store for your patience with us and hope that you are satisfied with our services when you get your package and free gift all we ask is that you leave us a 5 star feedback for our exceptional customer service and we will do the same please do not leave negative feeback as it causes distrust between buyers and us we will try to resolve any issue you may have Just message us we will respond asap thanks again for your business thanks so much my Name is Sarah and thanks for shopping with Gifts By Exquisite enjoy your night.
Please Let Me Know If You Would Like To Continue your order or cancel and get a full refund?
I have read all previous reports against tophatter and I agree. Do not set yourself up for the abuse you will experience from this tophatter "company"! I bought some items and also sold some using tophatter. I did get all but one item ordered/won but it is impossible to get tophatter to answer any messages or phone calls for assistance for any problems I have.
Shipping labels will not print forcing me to pay for my "free" labels. The alternative is to scam the buyer myself, by not sending the item. What is there to do? Save yourself these hassels and steer clear of the tophatter auction site altogether! I have called the tophatter site at 888-502-5501 but get sent to messaging with no responce and I have already sent three messages through their "customer service" help on site. Still no answer. I have one auction I sold still to send out. I am not paying to ship it and will see what happens, maybe they will finally contact me but either way I will not ever use tophatter again!
Tophatter Reviews
I worked out my issues with the buyer they refuse to unblock my account they claim my items are counterfit but with no merrit asked me to provide a reciept for all items old on there website this is impossible as i have over 1000 items in my house and buy all items to resale wholesale or on ebay and amazon and they are asking me for authorized retail reciepts they cause me over 3 days pay due to the fact i lost all my customers because they blocked my account in turn they want me to pay almost $250.00 in seller feed due to refunds and outragous unsceduling fees and commision fees shipping fees everything has a fee i spent over more than half my earnings with this company and they block my account due to a false bougous claim from buyer because she claimed the item arrived late when in fact it was early and sent her messages when it was sent out she was very difficult to deal with, then she open a case claimed they were fake or counterfit to get a refund becaus she was unhappy with the shipping time in turn she said she contactted tophatter to explain her side of the story and that she did not say there were fakes or counterfit without no avail they still fail to return my account to good standing when i have nothing but positive feedback.
..... here are the messages of me and the buyer and the resolution case i refunded in full no return of account they refuse also saying the items are counterfit, have the email for that as well. ruiend my reputation,no longer have a outlet to sell auction style so please dont fall victim to this website.
his buyer left you non-positive feedback. Try to rectify the issue while upholding a high level of customer service and respect.
Mar 28, 6:42pm
Johnette
It said 5 to 7 business days and I still have not received my earrings
Mar 28, 6:53pm
You
Hello Thank you for you purchase this is whats in the listing please click on it and read shipping it states Shipping:
FREE shipping from the US, at your doorstep within 10-12 business days.
the item has not left yet your order is placed these are coming from the manufacturer not store bought would you like me to continue processing the order or would you like me to refund you I understand that some would like it shipped right away but I have no control over the process as I only handle sales hope you understand
My goal is to make you a happy customer however it may please you please let me know what I can do to help your input is very valuable to Gifts By Exquisite
I Assure You You will Get it and for your Purchase we would like to say thanks and send you a free gift from our gift store for your patience with us and hope that you are satisfied with our services when you get your package and free gift all we ask is that you leave us a 5 star feedback for our exceptional customer service and we will do the same please do not leave negative feeback as it causes distrust between buyers and us we will try to resolve any issue you may have Just message us we will respond asap thanks again for your business thanks so much my Name is Sarah and thanks for shopping with Gifts By Exquisite enjoy your night.
Please Let Me Know If You Would Like To Continue your order or cancel and get a full refund?
I have read all previous reports against tophatter and I agree. Do not set yourself up for the abuse you will experience from this tophatter "company"! I bought some items and also sold some using tophatter. I did get all but one item ordered/won but it is impossible to get tophatter to answer any messages or phone calls for assistance for any problems I have.
Shipping labels will not print forcing me to pay for my "free" labels. The alternative is to scam the buyer myself, by not sending the item. What is there to do? Save yourself these hassels and steer clear of the tophatter auction site altogether! I have called the tophatter site at 888-502-5501 but get sent to messaging with no responce and I have already sent three messages through their "customer service" help on site. Still no answer. I have one auction I sold still to send out. I am not paying to ship it and will see what happens, maybe they will finally contact me but either way I will not ever use tophatter again!