Total Home Connect


Country United States
State Georgia
City Sandy Springs
Address 7730 Roswell Road, Suite 200
Phone 1-877-271-8620
Website https://mytotalconnectcomfort.com/

Total Home Connect Reviews

  • Jun 18, 2015

I started working for this company after seeing a Craigslist ad that said I would be paid at the end of the same week in which I started. Being between full-time jobs, I was thrilled at the prospect, but things quickly went down hill from the time I set foot on the property.

The "Interview"

There wasn't one. I just signed up without needing about half of the paperwork I was asked to bring. Edward Lindsey is the direct supervisor of the callers. He is a very aggressive and defensive man. Unfortunately, this attitude doesn't have to be instigated by someone else. His biggest pet peeve is when people ask him questions about the job.

When I stated that I would like to be a 1099 employee so that I could deduct more expenses, handle my own taxes, and get a bigger immediate paycheck (as I've done with most of my other positions), he stated "You don't want to do 1099." Confused, I asked him why not, but he couldn't come up with anything beyond, "Trust me on this."

Thinking that maybe he knew something I didn't about this particular business, I decided it would be in my best interest to start the relationship with my direct supervisor with trust, so when the time came to sign employment documents, I did sign up as a W2 employee.

Details They Conveniently Forget to Mention

Here are some of the details they never mentioned (even when asked directly, mind you) that I would have loved to have known before I started.

As stated before, you will only get paid at the end of your starting week if you choose to become a 1099 employee, not a W2 employee.

The first day of work is considered an unpaid training day, so you will receive no compensation even if you work a full shift (about 6 hours).

If you choose to become a W2 employee, you will have to wait 2 weeks to start getting paychecks. They will come weekly after that, but you will always be getting paid for whatever you did 2 weeks prior. For example, I started on Wednesday, April 29th (unpaid training day), so I got paid for the following Thursday and Friday that I worked 2 weeks later (on May 14th), meaning that the check that I had been waiting for for 2 weeks was TINY.

The work environment is unnecessarily hostile under Ed's supervision. He hates it when you ask questions, doesn't want you to draw, write, have conversations, or watch television while you're waiting for the dialer to give you calls (meaning you are literally supposed to stare straight ahead at your blank screen and sit silently for extended periods of time).

When you don't adhere to the above standard, it is used as an excuse for why you are "performing" poorly. As odd as it may sound, Ed honestly believes that the job is mostly based on skill and effort instead of random variants. The dialer is dialing random numbers (many of them private), so you have about as much chance of signing someone up for a service as you do of winning money at a slot machine. All of these variables have to fit together perfectly: 1. A human being has to answer the phone; 2. They have to speak English; 3. They have to be a legal adult; 4. They have to live in a house; 5. They have to own the home or have permission to have services and equipment related to things like ADT or Dish Network installed; 6. They have to want to have the service; 7. They have to be able to afford the service; 8. They have to have an adequate credit score to get the service; 9. They have to show up for their installation appointment after it's been set. After all these "stars align" you will receive a whopping $20.

You will be repeatedly cursed and yelled at by the people you are calling (I've personally been called a n***er b**ch, told to s**k my father's c**k, and other vulgar and highly rude things).

You will be treated as though you are not working hard enough if you don't get any appointments for installation set up for a day or so. At this point everything from the tone of your voice to how often you take bathroom breaks will be looked at as the reason you aren't getting any appointments set up.

How It Ended For Me

On the Tuesday of my 3rd week it was time for the first paycheck to be received. They would be disbursed that Thursday. As I entered the office, Ed showed me on a Post-It note how much I would be getting on my paycheck that Thursday. I was stunned to see about a fourth of what I expected because Ed hadn't told us there was a 2-week hard dely. When we asked about the delay, he said that we'd get everything we'd earned up to the week before, we'd just be getting it 2 weeks late. So, I was expecting something closer to $250 and the note stated I'd be getting a check for about $93.

As grumblings from others on the staff began to become more pronounced, Richard, the (much more sane) owner of the establishment, came out of the back office to explain the payroll issue in depth. I can't fathom why he wouldn't have just done this at the beginning of our training, or even had it all written out before we were even hired, so that we would enter into the employment agreement with a full knowledge of the payment arrangement since Ed is allergic to answering direct questions.

Towards the end of his speech he stated, "If you want to get paid weekly--or even daily, I'll pay you cash every day, if you want--you have to be 1099. But understand, you'll have to deal with taxes, that'll be between you and the government. So I'll give you that form if you want it, just let me know."

So, at lunch time, me and another young woman stayed behind while everyone else left. We asked Ed for the 1099 form, and he said we couldn't have it. Thinking that going to Ed for the request was really our only mistake, we turned to Richard. He said the same thing.

At this point, he said we could come pick up our checks on Thursday but we had to leave right now.

I eagerly obliged, not hesitating for a moment to leave such an oppressive environment, but I checked in with him to confirm the arrangement for the other two checks I would be owed.

Richard said that he would mail them to my address. When I went to pick up my check on Thursday, he confirmed this again.

The Missing Checks

My second check should have been placed in the mail on the Friday after I left. Because I live about 25 minutes away from Total Home Connect, I should have gotten the check on Saturday or Tuesday because Memorial Day was on that Monday.

When I didn't see the check on Wednesday (attempting to give them an extra day in case they had put the check in the mail late for some reason), I went to the office to figure out what the delay was.

Unfortunately, I had to speak with Ed and he said they had been sent on Friday, May 22nd. I explained to him that, if this were the case, I would have had the check by now. I conveyed the point that, if they hadn't sent the check, I could just take it since I was there already. Ed continue to insist that the checks had been sent Friday and couldn't help but add "I don't work for the post office, ya know."

I told him I'd wait until the end of the week for it. Lo and behold, the check comes that Friday, May 29th, and it's postmarked as having been mailed on May 27th--the day I came to inquire about the check.

As of writing this, I still have not received my 3rd and final check fo the day-and-a-half that I worked before being let go for asking for a form.

The last check should have been sent on May 29th, and I realistically should have received it in the mail by June 1st--June 2nd, at the latest. I even gave them extra time (that they didn't deserve, really) and waited until June 15th to make the inquiry.

This time when I arrived, Ed had the same song and dance about not working for the mail service. But this time he told me I had to stop coming to the office or he would call the Sandy Springs police on me. I couldn't help but ask, "So you're going to call the police on me because I'm looking for my paycheck?"

So I left, then called Sandy Springs PD to see what my options are. I was told that I could simply get a police escort to the office to attempt to retrive my check and I shouldn't have any problems.

I've already contacted my lawyer. I don't want to get too deep into legal options, but Total Home Connect is forcing my hand. Even if I could get in direct contact with Richard, the owner, I think I'd get better communication about the paycheck issue, but dealing with Ed is an absolute nightmare.

So, if you plan on working at this place, I just want to make sure you know what you're in for. If you want to protect yourself, I'd suggest recording conversations, getting agreements, rates, and so on in writing and signed by either Richard or Ed. And, if I can be asked to leave for simply asking for a form, always be on the lookout for another position somehwere else, just in case a simple question gets you ejected from the premises as well.

  • Jun 4, 2015

I seen a ad on craigslist for total home connect called and left a message. The next day they texted me saying come in for a interview so I did and when I came the place looked like he was trying to make it look like a office. He was rude unprofessional and claiming that was the ad he put up which clearly it was!!! I really think it is a scam identity theft, scam, false advertising.. I think it's something illegal going on. The interview for everyone was only 2 min long please please investigate are send cops over their at Atlanta ga

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