We carried frieght this company several times no problem - they paid us by ach each time. But in January of 2015 the
Driver went in to pick up a load of grapes - told it was extremely time sensitive - needed to deliver by a certain time
Loading took forever - moved truck to more than one dock, changed product etc., etc. - finally he was told his truck was loaded and they would go get his paperwork - he mistakenly assumed they put the correct amounts on the product quantity. The shipper sealed the truck.
Seal was broken at deliver by the receiver - cargo short - delivery said should not be a problem - seal was not broken.
A few weeks later we receive a claim - which we are told they are being nice to us because of all the confusion we only have to pay half of due which is 1968.00 but we never had the product why should we pay? We deny the claim they file a claim for us “stealing” the product on our cargo insurance - without our knowledge. But our insurance company refuses claim after they hear the facts, then TQL takes the money from our bank account and even refuses to give it back when our bank says they should not have it. This company is a RIP-OFF!! I even have an email from one of their employees who state they know we did not steal the product!
Do not deal with a broker name Frederick Poast, if there is a detention on a load... you can call him forever.... and he will ask you to call back, but he will never pay you.
last week i have the worst experience, my truck was late for 1 hrs. a woman name jessica cancel my appointment and charge me $1800 for 1 hrs late. and it is nothing you can do because tql.... they don't have anyone you can talk to except to Frederick Poast, but he won't talk to you...... they claim, it is not them who charge, but a customer........ if they told me about all these stupid fee before hauling the load..... i won't except the load....there was a fine print at the end that they can charge up to $500 if you are late without reason.... i was willing to pay $500, but what they are charging me is very unreasonal........
if you want to discuss with them about detention you can forget about it....... this company hardly pay detention.... my driver can wait from 10am til 6pm. they promise to pay $50 because they dont' have money in the load..... at the end... they said they were never agree to pay me $50.............
there are some broker that are true to their words, but very little
Total Quality Logistics, Inc. Reviews
We carried frieght this company several times no problem - they paid us by ach each time. But in January of 2015 the
Driver went in to pick up a load of grapes - told it was extremely time sensitive - needed to deliver by a certain time
Loading took forever - moved truck to more than one dock, changed product etc., etc. - finally he was told his truck was loaded and they would go get his paperwork - he mistakenly assumed they put the correct amounts on the product quantity. The shipper sealed the truck.
Seal was broken at deliver by the receiver - cargo short - delivery said should not be a problem - seal was not broken.
A few weeks later we receive a claim - which we are told they are being nice to us because of all the confusion we only have to pay half of due which is 1968.00 but we never had the product why should we pay? We deny the claim they file a claim for us “stealing” the product on our cargo insurance - without our knowledge. But our insurance company refuses claim after they hear the facts, then TQL takes the money from our bank account and even refuses to give it back when our bank says they should not have it. This company is a RIP-OFF!! I even have an email from one of their employees who state they know we did not steal the product!
Do not deal with a broker name Frederick Poast, if there is a detention on a load... you can call him forever.... and he will ask you to call back, but he will never pay you.
last week i have the worst experience, my truck was late for 1 hrs. a woman name jessica cancel my appointment and charge me $1800 for 1 hrs late. and it is nothing you can do because tql.... they don't have anyone you can talk to except to Frederick Poast, but he won't talk to you...... they claim, it is not them who charge, but a customer........ if they told me about all these stupid fee before hauling the load..... i won't except the load....there was a fine print at the end that they can charge up to $500 if you are late without reason.... i was willing to pay $500, but what they are charging me is very unreasonal........
if you want to discuss with them about detention you can forget about it....... this company hardly pay detention.... my driver can wait from 10am til 6pm. they promise to pay $50 because they dont' have money in the load..... at the end... they said they were never agree to pay me $50.............
there are some broker that are true to their words, but very little