Had Tracfone for primary Cell Service provider with several Analog phone with limited issues for the last couple of years. Just within 3 months I changes and upgraded to an Android phone. Problems started with this phone from the first month. Several calls to TracFones "SO CALLED" Customer Service number & every agent I spoke with they had broken English & were hard to understand. Months went by & I called every two weeks to get this NEW & Improved phone to work within my City Limit(10 mile radius of outside of City would Drop OUT).My Old Phones would work OUT OF STATE. NO resolve. Just recently as of today my 1000+ minutes of talk & text have mysteriously been Deleted. DELETED??? As I spoke to the 12 CSR of the wonderful company she kindly stated that she had no record of my Minutes & would have to call back in 72 Hours. Thee days with out my phone I think NOT!! I told them that was unacceptable & that they had to come up with another solution. The MANAGER stated that there was nothing he could do but that I had to call back on a different phone & spent another hour of my time relaying my situation to the 13th CSR. I have switched to a different carrier. SAVE YOUR MONEY & FRUSTRATION-GO WITH A CARRIER other than Tracfone.
My daughter was given a trcfone as a Christmas present. I have tried activating it, my niece attempted to activate it, and my mother have tried. It shows airtime and minutes like it has been activated, but when you try to use it it forwards the caller to a recorded message stating you need a credit card to make calls or you may call collect.
This is not service! When you attempt to call customer service, you are given holds. Did I mention that the airtime counts down even though the phone isn't usable? and that attempting to use it still subtracts your minutes?
Also came to a dead end researching ways to return the product. Seriuosly debating the satisfaction of driving over it with the car.
Net10 can only have you use their CDMA (ie: Verizon network they 'buy into') IF you bring a TRUE FORMER Verizon programmed unlocked phone.
therefor, the BRING YOUR OWN PHONE is an outright bait and switch. (BYOB they call it)
My tablet phone CAN do both cdma 850mhrz (VZ network) and GSM signals, is unlocked.
They told me outright they could do it, then programmed my phone on the GSM network. Of course, it barely worked due to the location i live. Only VZ works here.
For a month i thought i was going crazy, to find out today from someone that Net10 can not program any other non VZ phones other than FORMER VZ programmed phones.
They refused to refund me a month worth of usage, which I didn't use. They are horrible. This is typical AT&T...
Go with (((REDACTED COMPETITOR NAME))) cellular IF you depend on the VZ network and want a no contract phone!
Tracfone Wireless Inc. Reviews
Had Tracfone for primary Cell Service provider with several Analog phone with limited issues for the last couple of years. Just within 3 months I changes and upgraded to an Android phone. Problems started with this phone from the first month. Several calls to TracFones "SO CALLED" Customer Service number & every agent I spoke with they had broken English & were hard to understand. Months went by & I called every two weeks to get this NEW & Improved phone to work within my City Limit(10 mile radius of outside of City would Drop OUT).My Old Phones would work OUT OF STATE. NO resolve. Just recently as of today my 1000+ minutes of talk & text have mysteriously been Deleted. DELETED??? As I spoke to the 12 CSR of the wonderful company she kindly stated that she had no record of my Minutes & would have to call back in 72 Hours. Thee days with out my phone I think NOT!! I told them that was unacceptable & that they had to come up with another solution. The MANAGER stated that there was nothing he could do but that I had to call back on a different phone & spent another hour of my time relaying my situation to the 13th CSR. I have switched to a different carrier. SAVE YOUR MONEY & FRUSTRATION-GO WITH A CARRIER other than Tracfone.
My daughter was given a trcfone as a Christmas present. I have tried activating it, my niece attempted to activate it, and my mother have tried. It shows airtime and minutes like it has been activated, but when you try to use it it forwards the caller to a recorded message stating you need a credit card to make calls or you may call collect.
This is not service! When you attempt to call customer service, you are given holds. Did I mention that the airtime counts down even though the phone isn't usable? and that attempting to use it still subtracts your minutes?
Also came to a dead end researching ways to return the product. Seriuosly debating the satisfaction of driving over it with the car.
Net10 can only have you use their CDMA (ie: Verizon network they 'buy into') IF you bring a TRUE FORMER Verizon programmed unlocked phone.
therefor, the BRING YOUR OWN PHONE is an outright bait and switch. (BYOB they call it)
My tablet phone CAN do both cdma 850mhrz (VZ network) and GSM signals, is unlocked.
They told me outright they could do it, then programmed my phone on the GSM network. Of course, it barely worked due to the location i live. Only VZ works here.
For a month i thought i was going crazy, to find out today from someone that Net10 can not program any other non VZ phones other than FORMER VZ programmed phones.
They refused to refund me a month worth of usage, which I didn't use. They are horrible. This is typical AT&T...
Go with (((REDACTED COMPETITOR NAME))) cellular IF you depend on the VZ network and want a no contract phone!