We made a reservation with The Tradwinds Hotel. When we showed up, the lady behind the counter said they were out of rooms. She was rude and flippand and said nothing more. When we asked, "How did this happen, we have a reservation?" She said "We overbooked, it happens." When we stared at her waiting for something more, we got no response. So again, we asked, "Okay, well what are we supposed to do?" She said "I guess you can wait outside behind the shuttle if you want and we'll see if we can find somewhere else for you to go." After abour 45 minutes, our son was cranky and it was obvious by her tone she didn't give a crap about us and wasn't going to help. The lobby was crowded with other people and we were just an annoyance. We left and after four other hotels finally settled on The Comfort Inn. Our stay there was great. When we tried to get a refund, Capital One had to call Expedia first, because we got the reservations through them, who in turn had to call the hotel manager of the Tradewinds. He lied and said we just changed our minds and didn't want to stay there. When he was broached about failing to hold our room, he finally admitted he did and told them he paid money for another room and told us to wait and follow the shuttle there. We never talked to this man, but it was obvious he was doing whatever he could to keep our money. You would think that by Expedia and CapitalOne we had two layers of protection. WRONG. Instead, we had two hurdles to cross. Both seemed to want to get the manager to just give up a refund, and when he wouldn't budge, both just seemed to expect us to give up on trying to get it back! This is a complete joke. #1, DONT GO TO THE TRADEWINDS. They will just steal your money and give you nothing in return. #2, DONT RESERVE THROUGH EXPEDIA. Use their website if you really want to, but call the hotel directly and reserve directly through them. That way, if something goes wrong, you don't have to deal with Expedia. They will NOT try to help you. They will NOT have your back. You're just going to end up having to battle two goliaths instead of 1 to try to get your money back.
Tradewinds Airport Hotel Reviews
We made a reservation with The Tradwinds Hotel. When we showed up, the lady behind the counter said they were out of rooms. She was rude and flippand and said nothing more. When we asked, "How did this happen, we have a reservation?" She said "We overbooked, it happens." When we stared at her waiting for something more, we got no response. So again, we asked, "Okay, well what are we supposed to do?" She said "I guess you can wait outside behind the shuttle if you want and we'll see if we can find somewhere else for you to go." After abour 45 minutes, our son was cranky and it was obvious by her tone she didn't give a crap about us and wasn't going to help. The lobby was crowded with other people and we were just an annoyance. We left and after four other hotels finally settled on The Comfort Inn. Our stay there was great. When we tried to get a refund, Capital One had to call Expedia first, because we got the reservations through them, who in turn had to call the hotel manager of the Tradewinds. He lied and said we just changed our minds and didn't want to stay there. When he was broached about failing to hold our room, he finally admitted he did and told them he paid money for another room and told us to wait and follow the shuttle there. We never talked to this man, but it was obvious he was doing whatever he could to keep our money. You would think that by Expedia and CapitalOne we had two layers of protection. WRONG. Instead, we had two hurdles to cross. Both seemed to want to get the manager to just give up a refund, and when he wouldn't budge, both just seemed to expect us to give up on trying to get it back! This is a complete joke. #1, DONT GO TO THE TRADEWINDS. They will just steal your money and give you nothing in return. #2, DONT RESERVE THROUGH EXPEDIA. Use their website if you really want to, but call the hotel directly and reserve directly through them. That way, if something goes wrong, you don't have to deal with Expedia. They will NOT try to help you. They will NOT have your back. You're just going to end up having to battle two goliaths instead of 1 to try to get your money back.