I have had the worst experience imaginable with Tree Classics that I hope you can share so that others will not suffer the same shameful service. As I detail below, I received a $410+ defective tree from their company that they refused to replace or repair, even though a 30-day warranty is posted next to the tree on their website. I never asked for a refund for the original cost of the tree, but only requested that they allow me to credit the cost of the tree toward another purchase from their company. After over a month of e-mails, phone calls, and endless time on hold, they ultimately refused to take any action. Here are more details:
1. I either received a defective tree, or Tree Classics is knowingly continuing to sell an inferior product. The Fraser Flip Tree I received had an approximately 1-foot gap on each side of the tree. At additional expense, I purchased ribbon and large ornaments to attempt to mask the gap, but you can still see right through the tree. Additionally, a section of lights stopped working almost immediately, and the tree has begun to lean forward and sideways.
2. The website provides no disclaimers regarding this problem with the tree, nor did they provide specific instructions on how to fix the problem on the website or in the shipping box. I cannot imagine other customers have not experienced a similar problem. When we contacted Customer Service by e-mail and phone, they said we just needed to fluff and re-shape the tree. Nothing has helped.
3. There were also significant problems with the delivery of my tree. My purchase immediately cleared my bank account, but I did not receive it in a timely manner, nor was it shipped via FedEx as promised on the Tree Classics website. It was shipped from a company called My Seko. Although I e-mailed Tree Classics repeatedly and asked that someone call me to resolve the matter, I only received e-mails advising me to contact the shipping company directly. I finally looked their number up on that company's website, called, and learned that Tree Classics had provided them with an incorrect phone number, thus they had been unable to deliver the tree. My tree had been sitting in the MySeko warehouse for days, but Tree Classics never intervened on my behalf. Instead they blamed their own Tree Classics warehouse for giving the shipping company the wrong number. Isn't the Tree Classics warehouse part of Tree Classics by definition?
4. Tree Classics intentionally deceives potential customers by removing negative comments from their Twitter feed and Facebook page, cutting and pasting idential reviews from one tree to others on their website, and neglecting to publish negative reviews to their website. These practices haven't just happened to me, but to others as well.
This company claims that to pride itself on high-quality products and responsive customer service, but consumers have no recourse when something goes wrong. Please share this review with others so that they will not make the same mistake I made in purchasing a $410 defective tree from this company.
I ordered a tree and it,came broken i called costmer service waited 35 minutes for some one to answer ,someone final picked up and was given the run around about submiting photos for the warrenty,I final asked to speak to a supervisor and was put on hold For a few more minutes when they final got to me they said the supervisor was busy with another customer and wold get back to me I'm still waiting
We are in Canada and purchased a artifical christmas tree on line. It was a "frosted" tree to look like snow or ice etc. When the box was opened the frosting coating was all coming off ans scattered everwhere in our home. It just fell off with every touch making a horrible mess and not to mention what chemical or product was getting into everything.
Tree classics was absolutley horrible to deal with, they insisted on a restocking charge and we had to pay the freight and customs charges again to send it back. They could not awnser what the tre ewas coated with or where it was made leading us to believe it was made in China or other foreign location where environmental standards are non-existant.
Tree classics would not address that the tree was obviously defective and took no responsibilty for return shipping or anything. If you are in Canada forget dealing with them they will rip you off and could care less. The shipping cost us over $ 200.00 to get it and return it plus they wanted re-stocking charges. They seem to operate from a call center with no actual employees and no accountability. Stay away from them they are absolutley terrible and their product may be harmful to your health.
Tree Classics Reviews
I have had the worst experience imaginable with Tree Classics that I hope you can share so that others will not suffer the same shameful service. As I detail below, I received a $410+ defective tree from their company that they refused to replace or repair, even though a 30-day warranty is posted next to the tree on their website. I never asked for a refund for the original cost of the tree, but only requested that they allow me to credit the cost of the tree toward another purchase from their company. After over a month of e-mails, phone calls, and endless time on hold, they ultimately refused to take any action. Here are more details:
1. I either received a defective tree, or Tree Classics is knowingly continuing to sell an inferior product. The Fraser Flip Tree I received had an approximately 1-foot gap on each side of the tree. At additional expense, I purchased ribbon and large ornaments to attempt to mask the gap, but you can still see right through the tree. Additionally, a section of lights stopped working almost immediately, and the tree has begun to lean forward and sideways.
2. The website provides no disclaimers regarding this problem with the tree, nor did they provide specific instructions on how to fix the problem on the website or in the shipping box. I cannot imagine other customers have not experienced a similar problem. When we contacted Customer Service by e-mail and phone, they said we just needed to fluff and re-shape the tree. Nothing has helped.
3. There were also significant problems with the delivery of my tree. My purchase immediately cleared my bank account, but I did not receive it in a timely manner, nor was it shipped via FedEx as promised on the Tree Classics website. It was shipped from a company called My Seko. Although I e-mailed Tree Classics repeatedly and asked that someone call me to resolve the matter, I only received e-mails advising me to contact the shipping company directly. I finally looked their number up on that company's website, called, and learned that Tree Classics had provided them with an incorrect phone number, thus they had been unable to deliver the tree. My tree had been sitting in the MySeko warehouse for days, but Tree Classics never intervened on my behalf. Instead they blamed their own Tree Classics warehouse for giving the shipping company the wrong number. Isn't the Tree Classics warehouse part of Tree Classics by definition?
4. Tree Classics intentionally deceives potential customers by removing negative comments from their Twitter feed and Facebook page, cutting and pasting idential reviews from one tree to others on their website, and neglecting to publish negative reviews to their website. These practices haven't just happened to me, but to others as well.
This company claims that to pride itself on high-quality products and responsive customer service, but consumers have no recourse when something goes wrong. Please share this review with others so that they will not make the same mistake I made in purchasing a $410 defective tree from this company.
I ordered a tree and it,came broken i called costmer service waited 35 minutes for some one to answer ,someone final picked up and was given the run around about submiting photos for the warrenty,I final asked to speak to a supervisor and was put on hold For a few more minutes when they final got to me they said the supervisor was busy with another customer and wold get back to me I'm still waiting
We are in Canada and purchased a artifical christmas tree on line. It was a "frosted" tree to look like snow or ice etc. When the box was opened the frosting coating was all coming off ans scattered everwhere in our home. It just fell off with every touch making a horrible mess and not to mention what chemical or product was getting into everything.
Tree classics was absolutley horrible to deal with, they insisted on a restocking charge and we had to pay the freight and customs charges again to send it back. They could not awnser what the tre ewas coated with or where it was made leading us to believe it was made in China or other foreign location where environmental standards are non-existant.
Tree classics would not address that the tree was obviously defective and took no responsibilty for return shipping or anything. If you are in Canada forget dealing with them they will rip you off and could care less. The shipping cost us over $ 200.00 to get it and return it plus they wanted re-stocking charges. They seem to operate from a call center with no actual employees and no accountability. Stay away from them they are absolutley terrible and their product may be harmful to your health.