TruGreen


Country United States
State Canada
City Gering
Address 1225 Pappas Blvd
Phone 3084362702
Website www.trugreen.com

TruGreen Reviews

  • Feb 27, 2015

I hired TruGreen in Shawnee, KS last spring for lawn applications. By far, they are the worst company I have ever dealt with.

First of all, they stated they would come every two months to apply fertilizer. Rather than showing up every two months, they came every month the first three to four months despite repeatedly asking them to only treat the lawn once every two months.

Second of all, they burned out our lawn and applied grub control when it was not ordered. A manager showed up to inspect the lawn, stated he would credit our bill for the problem, and then failed to do so. I had to repeatedly contact him via e-mail before the bill was finally credited.

Third of all, they give you about 24 hours advance notice before showing up to do your lawn. This was a major problem this fall, because it took forever for all the leaves to drop on the trees. I repeatedly asked them not to apply fertilizer if leaves were not racked or mowed over yet, and they willfully applied fertilizer despite my request. The rep on the phone simply stated that we should just mow over the leaves which would release the fertilizer on the grass and soil. How does TruGreen know that we don't rack our leaves? Moreover, mowing over the leaves does not properly release the fertilizer on the grass. I know this by looking at our lawn. The areas where there were no leaves to begin with are quasi green and the other areas are completely taupe.

Fourth of all, I refused to pay for the last two lawn applications, approximately $100, because our lawn looks like it hasn't even been treated. A collection agent called our home three times in about five minutes, each time with me answering the phone, which isn't legal per the Fair Debt Collection Act. They can only call once per day if a person answers the phone.

Fifth of all, I called to complain about the collection calls, the appearance of our yard, and the overall experience with TruGreen since 04/2014. I requested that a supervisor call me back. I began calling on 12/31/2014, and I placed three to four calls before a manager called me back. More specifically, they gave the excuse that they had the "wrong phone number" on our account, and they were not able to call back due to the incorrect number. They gave this excuse each time I called, each time I corrected them and gave them the correct number. This seems like a convenient excuse considering they had the correct number before (e.g. lawn application notifications and collection calls) when calling our residence. Moreover, I e-mailed a manager on 01/10/2015 and received no call back or e-mail. Therefore, since no one had called me back or e-mailed by the 15th of January, I filed reports with the BBB of Kansas City and the Attorney General of Kansas.

On 01/22/2015, I finally received a call back from TruGreen. They stated they would send someone out to look at our lawn. On 01/27/2015, a rep showed up at our residence. While he offered to repeat the lawn applications, I told him no, because I had terminated our service with TruGreen and had hired another company. He then proceeded to say, "then why am I here"? I told him it was because we needed our bill credited, that he needed to inspect the lawn, and that I had no desire to continue to use them due to the problems over the last year. Their rep then began to argue with me, stating that our lawn should look taupe because it is winter. I pointed out the green areas of our lawn, the other lawns in our neighborhood, and reminded him that they applied winterizer. He then jumped the gun and stated the company that we hired must be lying to us and claiming that our lawn should be greener. Not so. I told him I know someone with a horticulture degree, that my grandfather was a farmer, and I know what our lawn should look like; moreover, we have had our lawn treated every year since we moved here in 2006, and it has never looked so terrible. It is also worthy to mention that I have taken Botany courses and have a general understanding how our lawn should look. He then stated that a person with a horticulture degree wouldn't know what they were talking about because they only treat shrubs and that my grandfather was only "a farmer" and didn't know what he was talking about. This explains why our lawn looks so terrible, since any reputable company as large as TruGreen would hire employees that actually know what the field of horticulture does; they treat fruits, vegetables, algae, fungus, woody plants, and handle turf management: residential and business lawns. It is also pretty pathetic that he didn't know this considering K-State sends out turf management tips to Kansas residents every year, specifically their horticulture department.

When I told him that I didn't want to argue with him and ordered him off our our property, he told me I was rude. Finally, he stated we would continue to get collection calls because he would never credit our bill, stating our lawn looked fine, even though he had offered to retreat it, a blazing contradiction, but more specifically because I was rude to him. Employees should not be allowed to make subjective judgments about a customer's attitude, nor should they be allowed to refuse to credit a customer's bill based on their judgment of the person's attitude. Seriously.

Because of all of these problems and filing the reports about the incidents, they have finally removed the charges.If they are not properly treating your lawn, it is a big deal to hold them accountable, because it boils down to services not rendered.

  • Jan 28, 2015

I hired TruGreen in Shawnee, KS last spring for lawn applications. By far, they are the worst company I have ever dealt with.

First of all, they stated they would come every two months to apply fertilizer. Rather than showing up every two months, they came every month the first three to four months despite repeatedly asking them to only treat the lawn once every two months.

Second of all, they burned out our lawn and applied grub control when it was not ordered. A manager showed up to inspect the lawn, stated he would credit our bill for the problem, and then failed to do so. I had to repeatedly contact him via e-mail before the bill was finally credited.

Third of all, they give you about 24 hours advance notice before showing up to do your lawn. This was a major problem this fall, because it took forever for all the leaves to drop on the trees. I repeatedly asked them not to apply fertilizer if leaves were not racked or mowed over yet, and they willfully applied fertilizer despite my request. The rep on the phone simply stated that we should just mow over the leaves which would release the fertilizer on the grass and soil. How does TruGreen know that we don't rack our leaves? Moreover, mowing over the leaves does not properly release the fertilizer on the grass. I know this by looking at our lawn. The areas where there were no leaves to begin with are quasi green and the other areas are completely taupe.

Fourth of all, I refused to pay for the last two lawn applications, approximately $100, because our lawn looks like it hasn't even been treated. A collection agent called our home three times in about five minutes, each time with me answering the phone, which isn't legal per the Fair Debt Collection Act. They can only call once per day if a person answers the phone.

Fifth of all, I called to complain about the collection calls, the appearance of our yard, and the overall experience with TruGreen since 04/2014. I requested that a supervisor call me back. I began calling on 12/31/2014, and I placed three to four calls before a manager called me back. More specifically, they gave the excuse that they had the "wrong phone number" on our account, and they were not able to call back due to the incorrect number. They gave this excuse each time I called, each time I corrected them and gave them the correct number. This seems like a convenient excuse considering they had the correct number before (e.g. lawn application notifications and collection calls) when calling our residence. Moreover, I e-mailed a manager on 01/10/2015 and received no call back or e-mail. Therefore, since no one had called me back or e-mailed by the 15th of January, I filed reports with the BBB of Kansas City and the Attorney General of Kansas.

On 01/22/2015, I finally received a call back from TruGreen. They stated they would send someone out to look at our lawn. On 01/27/2015, a rep showed up at our residence. While he offered to repeat the lawn applications, I told him no, because I had terminated our service with TruGreen and had hired another company. He then proceeded to say, "then why am I here"? I told him it was because we needed our bill credited, that he needed to inspect the lawn, and that I had no desire to continue to use them due to the problems over the last year. Their rep then began to argue with me, stating that our lawn should look taupe because it is winter. I pointed out the green areas of our lawn, the other lawns in our neighborhood, and reminded him that they applied winterizer. He then jumped the gun and stated the company that we hired must be lying to us and claiming that our lawn should be greener. Not so. I told him I know someone with a horticulture degree, that my grandfather was a farmer, and I know what our lawn should look like; moreover, we have had our lawn treated every year since we moved here in 2006, and it has never looked so terrible. It is also worthy to mention that I have taken Botany courses and have a general understanding how our lawn should look. He then stated that a person with a horticulture degree wouldn't know what they were talking about because they only treat shrubs and that my grandfather was only "a farmer" and didn't know what he was talking about. This explains why our lawn looks so terrible, since any reputable company as large as TruGreen would hire employees that actually know what the field of horticulture does; they treat fruits, vegetables, algae, fungus, woody plants, and handle turf management: residential and business lawns. It is also pretty pathetic that he didn't know this considering K-State sends out turf management tips to Kansas residents every year, specifically their horticulture department.

When I told him that I didn't want to argue with him and ordered him off our our property, he told me I was rude. Finally, he stated we would continue to get collection calls because he would never credit our bill, stating our lawn looked fine, even though he had offered to retreat it, a blazing contradiction, but more specifically because I was rude to him. Employees should not be allowed to make subjective judgments about a customer's attitude, nor should they be allowed to refuse to credit a customer's bill based on their judgment of the person's attitude. Seriously.

Because of all of these problems and filing the reports about the incidents, they have finally removed the charges.If they are not properly treating your lawn, it is a big deal to hold them accountable, because it boils down to services not rendered.

  • Jan 15, 2015

Spring of 2013 I hired trugreen lawn care services to keep my 20ft by 25ft newly sodded grassy area in front of my home Looking green and great. With in two months of service they managed to burn most of my grass and one of my newly planted palm trees. After I brought it to their attention they gave me grass plugs to plant myself. After they died too they said they would give me more plugs. So I waited for a month or so and called them back to cancel my service due to services not rendered and just bad business all together. I told them that I won't be paying the rest of the bill because I need to buy new grass instead. I am now getting calls and collections notices for a $140. They also billed me for bug spray and rodent killer and I noticed me moles in my yard than ever. Meaning i still have bugs.

  • Jul 31, 2014

We had an apointment witch was canceled by Trugreen it self. After this we had an other Apointment and no one showed up. We called Trugreen and complained about that we made arangements and no one shows up. They had no interest to fix it. The Rep on the Phone claimed that there is a comunication problem from our side. we be told to hold on the Line and wait he will have the Manager on the line. Turns out the Manager do not want to talk to us. So all together they change Apointments on there own convinience regardless if you have to make arrangements to be at Home on Time. They do not care about there Customer and shut not be used anymore. We will change to a better Service.

  • Jun 19, 2014

I hired true green to get rid of the weeds in my yard and save my bushes which turning brown. After 3 months and hundreds of dollars spent, the weeds are worse than before and all of my bushes are dead!

I called and instead of getting a service person to speak with someone came out didn't knock on my door, left a print out saying that they knocked on my door the notice stated that I have excessive traffic in the yard

not true-I live here alone

that the grass is dying because of excessive tree roots

there are no trees in my yard or the neighboring yards

that I have not been watering enough.

I called TG and asked to speak to a manager. After explaining the above comments to the agent on the phone and telling him how often I water he stated "well it sounds to me like your OVER watering". Then he tried to sell me on another program!

To add insult to injury I was double billed and had to argue with the accounting department to get the money back. The woman stated that 2 accounts had been opened in error.

That was all I need to hear. I cancelled my service and told the rep that I did not want any more contact with TG. Just today I had 2 separate calls trying to convince me not to reinstate the services. I told the first person no and that I didn't want anymore calls. An hour later I received another call! I told this man to have the calls stopped or I will contact an attorney and I mean it. TG is a rip off in my opinion and I should get all of my money back. Now I have to pay to have the dead bushes and trees removed and have hired another company to take care of my grass.

  • May 9, 2014

I was an employee at this company for only like a month. This company is a terrible place to work for. You are told you can have a lunch, but when you go to place for just 5 minutes to grab something before you go to a customer. The boss Joe tells you that he is watching all trucks cause they are tracked and that if we are going to lunch we need to clock out. However we are told only if we go in and sit down we have to clock out. I grab something then go to the places I need to be so I don't have to really. I take a few bites then do my job. He is such an ass that I no longer have a lunch I brought a candy bar and that is it. This is a safety concern sir Joe and you can't retaliate under Nebraska laws. In that heat you got to have something more than a candy bar to keep you moving. If you want me to go strict with laws. Even though the job is seasonal it is longer than 6 months. Which means under state laws you have to require a lunch to your employees. Yeah read up OSHA bud.

The biggest problem with this company is a field supervisor name Kris. She only likes hispanic guys and flirts with them in the shop all the time. If she does not like you it doesn't matter what you do wrong or right she will scream at you. I have complained about her, but that is how you get on Joe's (The manager) bad side. Kris is his pet and she can do no wrong working there. Joe doesn't even monitor her. She likes to team up and screw over employees by blackmailing them. I ended up spraying a lawn twice with fertilizer. Because her flirt in the shop went to the customer's property. Took the flag and invoice I put there. So I got a huge lecture from Joe for losing an invoice, not putting a flag down, and he assumes I sprayed the wrong property.

Customers have complained about poor service from this company because of the games played between employees and customers. Kris is the main game player if she does not like you she will find a way to sabatage your work so you do lose your job. There have been cases where Customers have been totally lied too. They have had their lawns burned from trugreen products. Terrible Customer service and the list goes on.

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