I have never written a bad review. I shop online frequently and am pleased 99.9% of the time with online products and service. Nowever, I would never, ever purchase from Vintage Tub and Bath again. Please beware before you consider them.
I purchased some Porcelain Claw Foot tub coasters. Before ordering I called, spoke to the customer service dept and described the floor I had and they insisited we needed these coasters to protect our floor. Ordered and put them under the tub. Our plumber told us to immediately take the tub off them before he would connect the plumbing because they were so slippery they caused the tub to slide all over the floor.
I called, explaind the situation and was given a hard time about returning them. After insisting they were not the correct product for our floor they reluctantly gave me an RMA#.
I packaged the coasters up in the original packaging including the seperator cardboards and bubble wrap they came in.
Low and behold I get an email explaining they arrived damaged. I was also told in the email my "sink" arrived smashed and damaged also. I called and was told they made a mistake about the sink, they combined 2 emails in one. Ok, they made mistake, thats ok but 2 damaged returned items in 1 day? They sent photos of the coasters and they are not even the same color as the ones I recieved and sent back. The ones I recieved were clearly not perfectly white like the ones in the photo. I was told there was nothing to do but contact USPS and file a claim. After looking online at other reviews it appears there is a history of these types of shinanigans where the customer does not get a refund but sends back the product.
Vintage Tub & Bath Reviews
I have never written a bad review. I shop online frequently and am pleased 99.9% of the time with online products and service. Nowever, I would never, ever purchase from Vintage Tub and Bath again. Please beware before you consider them.
I purchased some Porcelain Claw Foot tub coasters. Before ordering I called, spoke to the customer service dept and described the floor I had and they insisited we needed these coasters to protect our floor. Ordered and put them under the tub. Our plumber told us to immediately take the tub off them before he would connect the plumbing because they were so slippery they caused the tub to slide all over the floor.
I called, explaind the situation and was given a hard time about returning them. After insisting they were not the correct product for our floor they reluctantly gave me an RMA#.
I packaged the coasters up in the original packaging including the seperator cardboards and bubble wrap they came in.
Low and behold I get an email explaining they arrived damaged. I was also told in the email my "sink" arrived smashed and damaged also. I called and was told they made a mistake about the sink, they combined 2 emails in one. Ok, they made mistake, thats ok but 2 damaged returned items in 1 day? They sent photos of the coasters and they are not even the same color as the ones I recieved and sent back. The ones I recieved were clearly not perfectly white like the ones in the photo. I was told there was nothing to do but contact USPS and file a claim. After looking online at other reviews it appears there is a history of these types of shinanigans where the customer does not get a refund but sends back the product.