I was looking for a site to give my feedback, and this might not be the best one, but it the only one I can find. Anywho,I have been with Wanted for almost 2 years now and just needed to boast a little about my experience. Everyone knows that a car breakdown sucks! I've had multiple occasions when my car experienced that (has 100k + Mileage) but it most certainly is great to know that a company is available when you call. The customer service is extremely polite, and make it a point to follow up if they dont hear back. My most recent experience was an axle repair that was needed and had helped me out tremendously once again. Anyway,I just felt the need to thank them., so thank you!
I got suckered in and purchased what I thought was the best car coverage I could get . I had a car problem took my car to a national automotive chain for service. The parts that failed were covered so I thought this was going to be a no brainer. Then the call came the service advisor told me you are not going to believe this, after waiting 2 days for an approval Wanted Auto Protect said you can get the parts from Parts Geek and we will pay $95 an hour for service. The bill was $700 and W.A.P. offered to pay about $400 minus the $50 deductable. The shop obviously refused to accept that amount and was told by W.A.P tell the customer he has to pay the difference. This is far from what you are told in their great lookin brochure and on their website. When the service advisor asked the W.A.P. representative for the name of a shop who would be willing to do the repair he was told they do not recomend any shop. Who would work on your car , make no profit on the parts and get substandard labor to boot. Luckly I had just purchased the policy and I hit a pothole and damaged a part early in the policy life. I was fortunate enough to pay in full on a credit card which I was able to request a full refund for misrepresenting their services. My bank was awesome in assisting me get my money back. Wanted Auto Protect is a scam don't get suckered in and find out 6 months later that they don't pay like legit insurance companys do. You will loose your money. These businesses need to be regulated by the state insurance boards. I will certainly do my homework before I take on another extended warranty or used car contract
In accordance with our policy agreement, this repair could have been completely denied. Instead of denying the claim, we had decided to authorize more than half of the repair in order to assist the customer as much as we could.
We try to work with all of our customers to the best of our ability, but unfortunately, we can not satisfy each and every time.
I purchased the extended warranty from Wanted Auto Protect (WAP) in 01/23/2014 for my BMW 325i. For 10 months the car ran well. Two weeks ago the engine heating light came on. I pulled the car into a parking lot and called the tow truck. Had it towed to a reliable, well established and well known mechanic in North Miami. Danny, the manager told me to give him WAP's and my information, and he will take care of the rest. He is very used to doing this.
Well, that's when all the "fun" started. Danny told WAP that the car overheated. That was the first mistake. See, WAP will take whatever you tell them and turn it against you. That is what they do to not have to pay to get your car fixed.
WAP told Danny that they will not cover the cost since the car overheated. Well, that's what happens when the water pump fails. So, I had to step in and explain that the car was stopped as soon as the light came on, and that it was towed to the mechanic. After a few days, they decided to pay. But that is not all....
My deductible is $100 and I had to pay $250. What? Yes, they ripped me off $150.
Here comes more. Close to a month ago, I started to hear a noise that got louder as the days went by. Well, Danny said that it was the rear wheel bearings, and they needed to be replaced. This was the same time the car was towed because of the water pump.
Again I had to call WAP, since they rejected Danny's explanation. I told them what happened, and they said they would not pay since I was negligent and waited too long to fix the problem.
Now, tell me the money I spent on extended warranty from WAP wasn't worth every penny....
Purchased a poilcy from "Zack" , I was very unsure about this company since I always use Zurcih for after market policies and they are great. Howver "Zack" and I spoke at least FIVE times and he assured me this was a great company and policy.
He told me I would be getting " bumper to bumper" coverage from them. The same as IF it was from the dealership! Everything other than maintance was covered! Only breaks, oil changes, wiper blades are not cvoered.
The only thing is you must used an approved place.
Now I have had this policy a while and my van needs a cat convereter and they do not want to pay. They will look for any excuse- when I tried to get a manager- it is voice mail!
They try to fight with the mechanics at the dealership.
They want to take your money but do not want to pay all covered claims!
I would advise you NOT to purchase a policy with them.
Wish I had done my due diligence prior to contracting with Zack Pearson. I'm still within the 30 day grace period to cancel my policy, which I will do. Again Californians beware, they are NOT licensed by CA Dept of Insurance. Steer clear.
I purchased a Mercedes about 7 months ago with 55,000+/- miles on it and the car is in very good condition. Today it has 66,000 miles on it. I purchased what I thought was a warranty for an additional 100,000 miles at a cost of about $3,500. I was told I could take my car anywhere I wanted to and they would pay for the covered items in their warranty. The fine print excludes hoses, gaskets, fluids and the like even though such items must be removed and cannot be reused to get to damaged or non functioning parts. I didn't like that but wanted the peace of mind knowing I have a warranty for the parts and labor.
Today I am in the 7th day of their doing due diligence on necessary repairs to my vehicle. I have been unable to open/close the gas tank cover, unable to lock the doors and the suspension is floating causing a very serious issue with the car. My mechanic has been on the phone with Auto Protect for days trying to explain to them what parts are connected and what parts have ancillary pieces and the like.
My mechanic called me to tell me Auto Protect would only pay for about half of the necessary repairs and they use "national" rates which are not available anywhere in a populated center and pay only the very lowest price they can find in their manuals for reconditioned/remanufactured parts; again none of which are available in metro areas. I asked why they will not pay my mechanics hourly rate and was told they only pay "national" rates. My mechanic told me he cannot get the needed parts for anywhere near what Auto Protect is offering to pay and he told me he doesn't know where they get their rate and parts schedules but he cannot do the work for what they are willing to pay for his labor.
I asked my mechanic if he deals with other warranty issuers and he told me he does regular business with 7 other companies and he has never had the problems he has had with Auto Protect. He would prefer not to do business with them because he has to spend a considerable amount of time explaining/arguing with them and to no satisfaction. He told me other companies he deals with would have covered most of the expense of this claim.
They are staffed with young ladies that at first come on politely but when questioned about what they will and will not pay and why, they become very defensive and acuse you of raising your voice and the like. After several minutes of trying to get some straight answers from the lady I asked to speak with a manager. I was put on hold for several minutes and then transferred to the managers line.............you guessed it........voice message only. I hung up and immediately called back and got the same sarcastic woman on the phone. I asked her if she is aware that her manager is not in and her response was, "you asked me to transfer you to a manager and that's what I did". I asked again if she was aware that the manager was not in when she transfered me and she said "i don't sit in front of him". Keep this in mind because this is the type of person you will deal with if you make the same mistake I have made.
I pointed out that I have read the internet reports from their company that say an insurred can take their vehicle to any mechanic etc..........then asked why won't you pay the labor rate. I was told that it is correct that I can take my car to any mechanic, but they only pay what they say is a published "national" rate. The only mechanics that work for their published national rate are three bay garage mechanics that are not certified MB mechanics. The mechanic I go to operates a low cost business in a 6 bay shop on a side street with at least 6 certified MB mechanics. They do not over charge for their services as is evident by the number of customers flocking to the business and the number of warranty providers they deal with daily.
This is my second encounter with Auto Protect in 7 months. They were not any better on the first experience but we managed to get through it with them telling me they were doing a favor for me. I paid about 40% of that invoice. Now I am stuck with an unsafe vehicle that they will pay about half of the costs to repair and they won't even pay for reasonable and customary labor fees in this market nor for parts available here. What I really have is a co-insurance policy issued by a back room operation that is in no way what I bargained for from the beginning in conversations with them and paid what I paid for other policies.....about $3,500. The last MB I had I took to a MB dealer and all the repairs were covered.........at significantly higher rates for parts and labor and they covered fluids and hoses that are necessarily replaced when work is done.
After dealing with them a second time it is evident to me that this is a "boiler room" operation. I strongly recommend that you take your business and hard earned money elsewhere.
Wanted Auto Protect Reviews
Wanted Auto Protect
I was looking for a site to give my feedback, and this might not be the best one, but it the only one I can find. Anywho,I have been with Wanted for almost 2 years now and just needed to boast a little about my experience. Everyone knows that a car breakdown sucks! I've had multiple occasions when my car experienced that (has 100k + Mileage) but it most certainly is great to know that a company is available when you call. The customer service is extremely polite, and make it a point to follow up if they dont hear back. My most recent experience was an axle repair that was needed and had helped me out tremendously once again. Anyway,I just felt the need to thank them., so thank you!
I got suckered in and purchased what I thought was the best car coverage I could get . I had a car problem took my car to a national automotive chain for service. The parts that failed were covered so I thought this was going to be a no brainer. Then the call came the service advisor told me you are not going to believe this, after waiting 2 days for an approval Wanted Auto Protect said you can get the parts from Parts Geek and we will pay $95 an hour for service. The bill was $700 and W.A.P. offered to pay about $400 minus the $50 deductable. The shop obviously refused to accept that amount and was told by W.A.P tell the customer he has to pay the difference. This is far from what you are told in their great lookin brochure and on their website. When the service advisor asked the W.A.P. representative for the name of a shop who would be willing to do the repair he was told they do not recomend any shop. Who would work on your car , make no profit on the parts and get substandard labor to boot. Luckly I had just purchased the policy and I hit a pothole and damaged a part early in the policy life. I was fortunate enough to pay in full on a credit card which I was able to request a full refund for misrepresenting their services. My bank was awesome in assisting me get my money back. Wanted Auto Protect is a scam don't get suckered in and find out 6 months later that they don't pay like legit insurance companys do. You will loose your money. These businesses need to be regulated by the state insurance boards. I will certainly do my homework before I take on another extended warranty or used car contract
Complaint Response
In accordance with our policy agreement, this repair could have been completely denied. Instead of denying the claim, we had decided to authorize more than half of the repair in order to assist the customer as much as we could.
We try to work with all of our customers to the best of our ability, but unfortunately, we can not satisfy each and every time.
We are very sorry for any inconveniences!
I purchased the extended warranty from Wanted Auto Protect (WAP) in 01/23/2014 for my BMW 325i. For 10 months the car ran well. Two weeks ago the engine heating light came on. I pulled the car into a parking lot and called the tow truck. Had it towed to a reliable, well established and well known mechanic in North Miami. Danny, the manager told me to give him WAP's and my information, and he will take care of the rest. He is very used to doing this.
Well, that's when all the "fun" started. Danny told WAP that the car overheated. That was the first mistake. See, WAP will take whatever you tell them and turn it against you. That is what they do to not have to pay to get your car fixed.
WAP told Danny that they will not cover the cost since the car overheated. Well, that's what happens when the water pump fails. So, I had to step in and explain that the car was stopped as soon as the light came on, and that it was towed to the mechanic. After a few days, they decided to pay. But that is not all....
My deductible is $100 and I had to pay $250. What? Yes, they ripped me off $150.
Here comes more. Close to a month ago, I started to hear a noise that got louder as the days went by. Well, Danny said that it was the rear wheel bearings, and they needed to be replaced. This was the same time the car was towed because of the water pump.
Again I had to call WAP, since they rejected Danny's explanation. I told them what happened, and they said they would not pay since I was negligent and waited too long to fix the problem.
Now, tell me the money I spent on extended warranty from WAP wasn't worth every penny....
Purchased a poilcy from "Zack" , I was very unsure about this company since I always use Zurcih for after market policies and they are great. Howver "Zack" and I spoke at least FIVE times and he assured me this was a great company and policy.
He told me I would be getting " bumper to bumper" coverage from them. The same as IF it was from the dealership! Everything other than maintance was covered! Only breaks, oil changes, wiper blades are not cvoered.
The only thing is you must used an approved place.
Now I have had this policy a while and my van needs a cat convereter and they do not want to pay. They will look for any excuse- when I tried to get a manager- it is voice mail!
They try to fight with the mechanics at the dealership.
They want to take your money but do not want to pay all covered claims!
I would advise you NOT to purchase a policy with them.
Wish I had done my due diligence prior to contracting with Zack Pearson. I'm still within the 30 day grace period to cancel my policy, which I will do. Again Californians beware, they are NOT licensed by CA Dept of Insurance. Steer clear.
I purchased a Mercedes about 7 months ago with 55,000+/- miles on it and the car is in very good condition. Today it has 66,000 miles on it. I purchased what I thought was a warranty for an additional 100,000 miles at a cost of about $3,500. I was told I could take my car anywhere I wanted to and they would pay for the covered items in their warranty. The fine print excludes hoses, gaskets, fluids and the like even though such items must be removed and cannot be reused to get to damaged or non functioning parts. I didn't like that but wanted the peace of mind knowing I have a warranty for the parts and labor.
Today I am in the 7th day of their doing due diligence on necessary repairs to my vehicle. I have been unable to open/close the gas tank cover, unable to lock the doors and the suspension is floating causing a very serious issue with the car. My mechanic has been on the phone with Auto Protect for days trying to explain to them what parts are connected and what parts have ancillary pieces and the like.
My mechanic called me to tell me Auto Protect would only pay for about half of the necessary repairs and they use "national" rates which are not available anywhere in a populated center and pay only the very lowest price they can find in their manuals for reconditioned/remanufactured parts; again none of which are available in metro areas. I asked why they will not pay my mechanics hourly rate and was told they only pay "national" rates. My mechanic told me he cannot get the needed parts for anywhere near what Auto Protect is offering to pay and he told me he doesn't know where they get their rate and parts schedules but he cannot do the work for what they are willing to pay for his labor.
I asked my mechanic if he deals with other warranty issuers and he told me he does regular business with 7 other companies and he has never had the problems he has had with Auto Protect. He would prefer not to do business with them because he has to spend a considerable amount of time explaining/arguing with them and to no satisfaction. He told me other companies he deals with would have covered most of the expense of this claim.
They are staffed with young ladies that at first come on politely but when questioned about what they will and will not pay and why, they become very defensive and acuse you of raising your voice and the like. After several minutes of trying to get some straight answers from the lady I asked to speak with a manager. I was put on hold for several minutes and then transferred to the managers line.............you guessed it........voice message only. I hung up and immediately called back and got the same sarcastic woman on the phone. I asked her if she is aware that her manager is not in and her response was, "you asked me to transfer you to a manager and that's what I did". I asked again if she was aware that the manager was not in when she transfered me and she said "i don't sit in front of him". Keep this in mind because this is the type of person you will deal with if you make the same mistake I have made.
I pointed out that I have read the internet reports from their company that say an insurred can take their vehicle to any mechanic etc..........then asked why won't you pay the labor rate. I was told that it is correct that I can take my car to any mechanic, but they only pay what they say is a published "national" rate. The only mechanics that work for their published national rate are three bay garage mechanics that are not certified MB mechanics. The mechanic I go to operates a low cost business in a 6 bay shop on a side street with at least 6 certified MB mechanics. They do not over charge for their services as is evident by the number of customers flocking to the business and the number of warranty providers they deal with daily.
This is my second encounter with Auto Protect in 7 months. They were not any better on the first experience but we managed to get through it with them telling me they were doing a favor for me. I paid about 40% of that invoice. Now I am stuck with an unsafe vehicle that they will pay about half of the costs to repair and they won't even pay for reasonable and customary labor fees in this market nor for parts available here. What I really have is a co-insurance policy issued by a back room operation that is in no way what I bargained for from the beginning in conversations with them and paid what I paid for other policies.....about $3,500. The last MB I had I took to a MB dealer and all the repairs were covered.........at significantly higher rates for parts and labor and they covered fluids and hoses that are necessarily replaced when work is done.
After dealing with them a second time it is evident to me that this is a "boiler room" operation. I strongly recommend that you take your business and hard earned money elsewhere.