Waste Management, Inc.


Country United States
State Denmark
City Houston
Address 1001 Fannin, Suite 4000
Phone (713) 512-6200
Website www.wm.com

Waste Management, Inc. Reviews

  • May 8, 2015

I am being charged $832 for monthy service from waste management. I got a quote from a compeitior and it is $250 per month. There is something wrong here! I tried to get out of the "contract" which has been "auto renewed" for 3 years and they are to the "rules" good old boys. Pay $5700 or stay in it and get screwed. I can't believe they can rip small businesses off like this.

We have been with them since the 80's and now I feel like they have just spit in my face. I will serve my remaining contract time but I am DONE with this company. They don't care because they are laughing all the way to the bank. I have been overcharged by $2900 so far this year alone (2015).

Here's some of the phrases my account manager used: "That's how every utility company operates" "We all do business the same" "I am getting ripped off by $100 by AT&T" - who cares! "I hear this from other customers" "be glad you have an account manager because you don't have to sit on hold"

I am not sure why customers have account managers. Waste Management Account Managers don't do anything. I would rather deal with customer service. It's much easier to get a hold of someone in cusomer service. It has been several days trying to go back and forth with the account manager.

Anyways....enough venting. Please beware I don't wish this unethical behavior on anyone. We are a struggling business and it's so sad that this business operates this way. I would be very embarrased to work there. It must take a special person to hold their head high and walk around knowing they do this to small businesses.

  • Jul 28, 2014

Out of the past 7 weeks, Waste Management has missed our trash A TOTAL OF 5 WEEKS! They have nothing but lies for excuses!

We have been lied to over and over. EVIDENTLY they don't have any "MANAGERS" as we've been told 6 times a "manager" will call us.

TO DATE: NO manager has ever called us - we have called them OVER AND OVER AND OVER! Save yourself a headache and DON'T USE WASTE MANAGEMENT EVER!

We have been customers of Waste Management since 1983. We have been in our current home since 1988. Evidently a 30 year customer is of no use to Waste Management, because they sure have not tried to keep our business.

Beginning June 1 of 2014, Waste Management "missed" picking up our trash for THREE WEEKS IN A ROW!

We CALLED AND CALLED AND CALLED! Their customer service people are very nice, but they have LIED AND LIED AND LIED TO US!

First they said: "The truck is full." (How odd?? As the truck drove past our home to the home next door and picked up THEIR trash. (They are also WM customers.) Guess it was too full for our trash, but had room for next door neighbors trash...Hmmm.) Customer service said: We'll get it tomorrow by 3 PM - NOTHING HAPPENED.

Second time they said: "We changed our routing June 1 and the drivers are "learning." - NOT MY PROBLEM - don't you have GPS?? CS said: "We'll send a truck - have trash out by 7 AM SATURDAY morning - NOTHING HAPPENED!

As near as we can tell, the drivers drove right past our cul-de-sac street for THREE WEEKS in a ROW, never picking up our trash or anyone else's trash on the street! THAT WEEK I saw the truck DRIVE RIGHT PAST OUR STREET!

Third week they said: We'll pick it up Saturday by noon - NO PICKUP occurred.

4th week they picked up our trash.

5th week they picked up our trash.

6th week they MISSED US AGAIN, BUT picked up our next door neighbors trash (after having missed him for the same 2 weeks as they missed us.

CS said: We'll get it by 7 am THURSDAY (the next day) - NOTHING HAPPENED!

7th week they picked up recycle, but NOT OUR TRASH!

Today we have finally GIVIN UP!

DON'T WASTE YOUR MONEY - THIS COMPANY DOES NOT VALUE YOUR BUSINESS - TAKE IT ELSEWHERE AND SAVE YOURSELF 18 PHONE CALLS IN 7 WEEKS! Our phone records will confirm all the phone calls we have made to WM. TAKE YOUR BUSINESS ELSEWHERE - THEY EVIDENTLY DON'T GIVE A RATS BEHIND FOR 30 YEAR CUSTOMERS.

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