I have been with Transcend Broadband, now known as Wavevision Arizona for several years. At first they provided the service I was paying for, 4M down and 1M up speed. Given the type of service, I expected there to be a bottleneck with bandwidth during prime time hours. This gave me my paid for speed at least 75% of the time. This was not a problem for me.
However, in the last year and a half their quality of service dropped dramatically. Service outages have become a daily event and last between a few minutes, to several hours. Attempting to do anything during prime-time hours (or a majority of the day for that matter) is a joke; and a 56K baud modem would be faster than what they now provide. All the while, their fees have increased. In all fairness, I do get full speeds between about 2:00AM and 7:00 AM. The most convienient time period for all subscribers.
I have left countless voice mails concerning the constant outages, none of which have ever been returned. Since this problem started, I have only been able to speak with one customer service representative and the only answer I got was full of uncertainty. In short, they have no clue what is wrong, and if they do they are not fixing it. Even when I call during the day for any type of service, to include billing, I have to leave a message and hope I recognize the phone number when my call is returned. To date, the only person that has ever returned my call for for billing. Again, having service return a call is not going to happen.
In my opinion this is borderline criminal and has turned into a scam to collect money without providing any type of service. Since I have complained to the BBB twice concerning the total lack of service, it almost appears as though things have gotten worse. If that was even possible.
Wavevision is a horrible Internet company ! Let me start by saying I've had there so called service for 3 years and have pergressively gotten worse ! For the last 3 months I have tried to contact someone about my account ! It started with we were lucky if we got service at all but by 7 pm we had no service AT ALL !! So I started calling them all I got was "We are experiencing a high volume of calls at this time !" Or id leave a message stating I wanted someone to call me ! No one EVER called back ! So for the last month I left messages stating I no longer wanted there service and don't charge my account anymore ! So they charged my account under a new name International Bay Satilite Company ! So I again called them left a message telling them that I'm reporting them to the BBB and wanted someone to call today ! So to my surprise a young man named Brandon that I wanted my money back and didn't want there service anymore ! He told me the best he could do is put in a cancellation of service and rein check request and they'd get back with me !!
WaveVision Reviews
I have been with Transcend Broadband, now known as Wavevision Arizona for several years. At first they provided the service I was paying for, 4M down and 1M up speed. Given the type of service, I expected there to be a bottleneck with bandwidth during prime time hours. This gave me my paid for speed at least 75% of the time. This was not a problem for me.
However, in the last year and a half their quality of service dropped dramatically. Service outages have become a daily event and last between a few minutes, to several hours. Attempting to do anything during prime-time hours (or a majority of the day for that matter) is a joke; and a 56K baud modem would be faster than what they now provide. All the while, their fees have increased. In all fairness, I do get full speeds between about 2:00AM and 7:00 AM. The most convienient time period for all subscribers.
I have left countless voice mails concerning the constant outages, none of which have ever been returned. Since this problem started, I have only been able to speak with one customer service representative and the only answer I got was full of uncertainty. In short, they have no clue what is wrong, and if they do they are not fixing it. Even when I call during the day for any type of service, to include billing, I have to leave a message and hope I recognize the phone number when my call is returned. To date, the only person that has ever returned my call for for billing. Again, having service return a call is not going to happen.
In my opinion this is borderline criminal and has turned into a scam to collect money without providing any type of service. Since I have complained to the BBB twice concerning the total lack of service, it almost appears as though things have gotten worse. If that was even possible.
Wavevision is a horrible Internet company ! Let me start by saying I've had there so called service for 3 years and have pergressively gotten worse ! For the last 3 months I have tried to contact someone about my account ! It started with we were lucky if we got service at all but by 7 pm we had no service AT ALL !! So I started calling them all I got was "We are experiencing a high volume of calls at this time !" Or id leave a message stating I wanted someone to call me ! No one EVER called back ! So for the last month I left messages stating I no longer wanted there service and don't charge my account anymore ! So they charged my account under a new name International Bay Satilite Company ! So I again called them left a message telling them that I'm reporting them to the BBB and wanted someone to call today ! So to my surprise a young man named Brandon that I wanted my money back and didn't want there service anymore ! He told me the best he could do is put in a cancellation of service and rein check request and they'd get back with me !!