Wedding.com


Country United States
State American Samoa
Website www.wedding.com/

Wedding.com Reviews

  • Feb 3, 2015

I signed up for wedding.com after being solicited by one of their representatives directly. I was lead to believe they were part of a larger network of wedding vendor networking sites, but after signing up with absolutely no business coming from wedding.com after 3 months, it was pretty clear they were not. I called to ask for assistance, thinking I wasn't using the website correctly, I mean when I was using WeddingWire.com, I was inundated with new business right away. The woman on the phone told me that all of the marketing messages I had sent out had all been read and that she felt I should customize my letters to each individual person ask specific questions to engage the potential customer. Fair enough.

For the next 3 month, I followed her instructions to the letter and booked no weddings from Wedding.com. I sent out hundreds of messages to potential customers and only received 3 return messages stating the couple had decided to go with another vendor. Oh, and these messages were generated by wedding.com because the bride had updated their profile stating they had found a florist, not because they messaged me personally.

So at the end of month 5, I called wedding.com to tell them that I was unhappy with their service and I would like to cancel. I spoke to a man on the phone whom immediately jumped up and said he was sorry to see me go but that he understood and good luck. To my shock, about a month later, I see a charge for $119 on my credit card statement for wedding.com. I was pissed and called immediately. I spoke with a nice girl on the phone that refunded the $119 and insisted that give me 6 months free on their site. I told her i wasn't interested and that she would REMOVE MY CREDIT CARD INFORMATION (key information here, people!) so that after the 6 months was up, I wouldn't be charged and I could do other marketing. that sounded fair to me, so I agreed to the free 6 months.

During these free 6 months with wedding.com, we went through a change in the company and sold the wedding floral part of our business so I called wedding.com to remove our listing completely. I was told by a gentleman that they would remove it from their end, but it may still be searchable for a few weeks because they Internet remembers stuff. No worries, just cancel the free 6 months and remove the name from your dataBase. The guy said no problem.

Fast east forward to this morning And I notice a charge for $119.94 on the credit card that was supposed to be removed from wedding.com. I call the 949 number listed on my credit card statement and get a generic voicemail, like a cellphone voicemail for for someone named Brett. I leave a message. Then i go onto wedding.com and call the number for support and it rings a few times and disconnects! I've been trying for 5 hours and nothing. I have a feeling I'm being scammed by a really lousy fake company and it really sucks.

  • Sep 20, 2014

Our story is very similar to the other Scam Reviews.

First we joined for free and immediately were lured with 30+ emails of couples who needed our services. Once we became a paying client (6 months paid, but if you have no contracts, then you get 6 months free), all those 30+ couples NOWHERE near to be found. They told us, they probably dont need your services anymore. We were very optimistic and believed this was a profesional and serious company and still continued for another month.

We weren't getting any emails from brides. We spent our free time and long hours at night trying to contact as many as 100 couples sometimes a night. (Wedding.com recommends 10 couples a week. ) We called wedding.com again to discuss and a rep named Margot told us: Our brides are very busy; don't worry, they'll wirte you back; you need to be here a lil longer so they can see your presence, etc... She was very friendly, her personality conforted us and we kept emailing many more couples. (I guess we should point out she was the only one who will pick up the phone. In our 5 calls total, it was always her.)

ANother month went by, We were still not receiving leads, however we got multiple "rejection" emails from couples (same scripted message used). We wondered why? Our job is excellent and they didn't even had asked us for a quote or met with us in person.

On our 3rd month, We finally got an email from a "groom" living in CA. but getting married in our city. We talked on the phone once and booked an apt. when him and his fiancee will be in town. Closer to the date, we even confirmed the apt. A day before the apt, he cancels by email and says they already chose another vendor. Funny thing is that we never discussed prices or packages, and he happened to live very close to Newport Beach, CA. Any ideas as to who this guy could be?

We finally went online to investigate and came to this page. We emailed wedding.com and ask for a refund or we would take legal action. After 2 emails assuring us that they were not scam, and that they wanted us to stay longer so we could succeed...We insisted on legal action, and they immediately credit us a full refund of 6 months into our bank account.

We believe this is a very small company, they steal pics of couples from FB and create false accounts. We are sure that, that "groom" was a friend of theirs, doing them a favor. We hope they get caught very soon OR at least that people come see this page first and investigate, so they can't scam serious hardworking individuals anymore. We wish we would have investigate and known about this page, and therefore wouldn't have signed up in the first place.

Shame on you Wedding.com! There's nothing serious about you, except being a serious Scam Artist!

  • Sep 1, 2014

I signed up for wedding.com's promotional deal for my photography services back in 2013. The deal was if you pay $120 for 6 months of service and do not book any jobs, you will get the next 6 months of service free. I did not book any jobs...mostly because there is not one human being on that site. I swear it is all robots. 6 months and not one inquiry? That in itself seems strange. Back in April of this year I noticed that I had been billed again, so I called them and let them know and they said they would reverse the charges and take care of it. Yet everytime I went on their site, I saw that the charge still remained. It took 3 tries to finally get someone to refund my account. This morning, I come to find that yet again they have charged my credit card...after I made it abundantly clear how I felt about their services and to remove my account from their system. I feel like if this is something I don't notify my credit card company about to be on the lookout for, it will continue because they are morons. And a scam.

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