Western dental must be the absolute worst dental clinic on the planet. They have the contract with the state for all medi-cal patients. So they try to get you to come back as often as possible, they make more money that way.
they have the worst most unprofessional staff . I waited 2 hours and finally was called in. I just wanted my teeth cleaned. I have had 5 appointments before I could finally have that simple thing done. I also had a tooth extracted , the dentist wasn't sure he got it all out so was digging around in the wound. Finally he had me take another x ray. The communication skills & chair side manner is non existant.
Western dental is commiting corrupt fraudulent billing practices. i am retired san joaquin county and therefore have to choose between few dental companies for treatment. i did not know what this western dental was like. ihad my first visit with them 06/17/2013, (at this visit- i was told no copay required) this was for a dental cleaning, xrays and exam. the xrays and exam were done, but with their office you have to see the dentist you were assigned to. plus they were having problems coding my insurance. so they scheduled my for 06/19/2013. this time the assigned doctor was not in. so i waisted my time. they rescheduled me again for when the doctor would be in 06/29/2013. i was finally seen with a clean 6 month check up. i thought , great! only to be fooled by their fraudulent billing practices.eventhough they had all my insurance information and received a fax from my retirement company as to the coverages, the actual dental office supposedly had the correct insurance coding, but the corporate company showed me as private with no coverage. the first billing i got from corporate was 06/25/2013. i contacted the dental office. they stated ignore it. it was in error. they would email corporate and straighten everything out. the next billing 07/18/2013. plus received over 15 collection phone calls by very rude people. who refused to listen to me and contact the dental office. they told me to do that. which i have done numerous times. next bills 07/25/2013, 08/18/2013, 08/24/2013. then reported to the credit bureaus on 08/25/2013.. my account kept incurring 25.00 late charge fees, which kept being adjusted off. on 08/28/2013 i went into the dental office and waited til they did some reviewing of the account. they said everything was all cleared up, but that i had a 5.00 copay. they could not even get the copay straight from the beginning. i paid the copay that day. i received the notification of the credit bureau reporting 08/31/2013. i contacted the corporate office. they said that the account was balance zero and therefore closed so nothing could be done on their end as far as the credit reporting goes. so i contacted the actual dental office regarding this issue, they stated contact the corporate office. neither would budge to notify the credit bureaus. it would not matter so much accept i have great credit. this ruins your credit. im in the process of contacting my retirement company and asking that they terminate the contract with western dental also that they do something about the credit reporting issue with western dental.
what is truly odd. when i got a list of the charges and payments. the payments show zero. this makes me believe that their maybe income tax fraud involved. this is a company to be very careful of.
Back in December of 2012 i made a contract with Western Dental. I had just got Dental Ins. So some of the work i had done was to be covered by my insurance. The contract was 13 payments of 77 dollars. i made the agreement with them and had set up appointmenst to get the work done. The company even had me wait to make sure that my Insurance covered the work. It did so i signed my name on the contract. Now that was in Back in December of 2012. It was back in mid August of 2013 when i received a letter from Western Dental demanding me to pay my account out in full. With a much larger balance then what i had agreed to. I called them and got the run around. Nobody could figure out what was wrong with my account and the Person who made my account was not available. I contacted them for 3 weeks, even went there personally and nobody could answer me. Finally after many messages i got in contact with the person who made my contract. Her response was that my Insurance had not covered some dental work i had done. Why would it take you 8 Months to notify a Customer? Also why would you tell me my Insurance had covered it? Why would you do the Work? This company is a rip off. They will make a contract look good, like it is in your best interest and then totally burn you. They had never told me that there might be even a possibility that my Insurance may not cover the work i was getting done. Isnt that their job? To make sure that the Insurance the Customer has will cover the work the Customer is getting done. I had no idea i had to wait a year in order to get certain work done before my Insurance would cover that. But Western Dental knew that. That is why they had me agree to it. So they could come back and expect me to pay. I am sorry but that is not my error. I did pay off what i agreed to pay. That is what i signed for. But i will not be responsible for their Laziness. If they do not want to do their Job or Perhaps are untrained in that feild They are the person who should be punished. Not myself.
Also when i paid off my account i had contacted The Attorney General and made a complaint. Western Dental never even responded to me. Then 6 months later with no phone call or bill sent to me i get a collections notice. They said they had made many attempts to contact me. I have my phone on me 24/7 and i check my mail daily. Not once had i received anything from them. This company is a joke and i will not be scammed by them. They will not receive any payments from me.
Went to Western Dental May1, 2014. Dr Haq repaired a molar and put a cap on another molar. He drilled my tongue and did not tell me. It required 2 stitches. He told me if I bleed in the night to go to the Emergency room. No instructions on how to care for it. When I went to my car I saw the damage to my Tongue. Much pain, can't eat, sleep etc.
I called the next day to see if the incident had been reported and was told they were to busy to document it. Now there is a arbritation in the works (W.. D.. requirements. Today I went for a copy of my records. I was given a copy of the X-rays and one sheet of printed paper with no info on it. I asked to see the manager. After the employees run in and out of the office with paper work for an hour they show up with a sheet that states ""Patient moved and bur hit tongue. 2 stitches.""
This is fraud. I did not move they are trying to cover their A--.Shame on them. Do No Go to Western Dental.
I M SO ANGRY I WENT TO THE DENTIST C/O SHARP TOOTH IN MOUTH THEY TOOK X RAYS AND CLAIMES I HAD 6 CAVITIES. AFTER SOME OF THE EXPENSIVE WORK I HAD PROBLEMS AT LEST 2 DAYS LATER. FORM THE NEGLECT THE DENTIST PROVIED I HAD A BAD INFECTION IN MY FACE AND HAD TO GET TOOTH PULLED AND TEETH REFILLED AND DISNT HAVE 6 CAVITIES. SO I TOOK IT UP WITH THE DENTAL BOARD. AFTER A YEAR HAS PASSED I RECIEVED A LETTER CLAIM NO CAUSE! WOW REALLY IF I WOULD OF DIED MAYBE THEY WOULD OF TOOK ACTION.I NEED TO FILE AGAINST THEM. THEY NOT ONLY TOOK MY MONEY THEY PUT ME IN A POSITION OF TAKING SO MANY MEDS. PAIN AND ANTIOTICS. WHERE DO I GO I NEED HELP THE BORWS OF CALI IS NOT A GOOS USE.
Western Dental Reviews
Western dental must be the absolute worst dental clinic on the planet. They have the contract with the state for all medi-cal patients. So they try to get you to come back as often as possible, they make more money that way.
they have the worst most unprofessional staff . I waited 2 hours and finally was called in. I just wanted my teeth cleaned. I have had 5 appointments before I could finally have that simple thing done. I also had a tooth extracted , the dentist wasn't sure he got it all out so was digging around in the wound. Finally he had me take another x ray. The communication skills & chair side manner is non existant.
its a dental factory.
Western dental is commiting corrupt fraudulent billing practices. i am retired san joaquin county and therefore have to choose between few dental companies for treatment. i did not know what this western dental was like. ihad my first visit with them 06/17/2013, (at this visit- i was told no copay required) this was for a dental cleaning, xrays and exam. the xrays and exam were done, but with their office you have to see the dentist you were assigned to. plus they were having problems coding my insurance. so they scheduled my for 06/19/2013. this time the assigned doctor was not in. so i waisted my time. they rescheduled me again for when the doctor would be in 06/29/2013. i was finally seen with a clean 6 month check up. i thought , great! only to be fooled by their fraudulent billing practices.eventhough they had all my insurance information and received a fax from my retirement company as to the coverages, the actual dental office supposedly had the correct insurance coding, but the corporate company showed me as private with no coverage. the first billing i got from corporate was 06/25/2013. i contacted the dental office. they stated ignore it. it was in error. they would email corporate and straighten everything out. the next billing 07/18/2013. plus received over 15 collection phone calls by very rude people. who refused to listen to me and contact the dental office. they told me to do that. which i have done numerous times. next bills 07/25/2013, 08/18/2013, 08/24/2013. then reported to the credit bureaus on 08/25/2013.. my account kept incurring 25.00 late charge fees, which kept being adjusted off. on 08/28/2013 i went into the dental office and waited til they did some reviewing of the account. they said everything was all cleared up, but that i had a 5.00 copay. they could not even get the copay straight from the beginning. i paid the copay that day. i received the notification of the credit bureau reporting 08/31/2013. i contacted the corporate office. they said that the account was balance zero and therefore closed so nothing could be done on their end as far as the credit reporting goes. so i contacted the actual dental office regarding this issue, they stated contact the corporate office. neither would budge to notify the credit bureaus. it would not matter so much accept i have great credit. this ruins your credit. im in the process of contacting my retirement company and asking that they terminate the contract with western dental also that they do something about the credit reporting issue with western dental.
what is truly odd. when i got a list of the charges and payments. the payments show zero. this makes me believe that their maybe income tax fraud involved. this is a company to be very careful of.
patricia, stockton, california
Back in December of 2012 i made a contract with Western Dental. I had just got Dental Ins. So some of the work i had done was to be covered by my insurance. The contract was 13 payments of 77 dollars. i made the agreement with them and had set up appointmenst to get the work done. The company even had me wait to make sure that my Insurance covered the work. It did so i signed my name on the contract. Now that was in Back in December of 2012. It was back in mid August of 2013 when i received a letter from Western Dental demanding me to pay my account out in full. With a much larger balance then what i had agreed to. I called them and got the run around. Nobody could figure out what was wrong with my account and the Person who made my account was not available. I contacted them for 3 weeks, even went there personally and nobody could answer me. Finally after many messages i got in contact with the person who made my contract. Her response was that my Insurance had not covered some dental work i had done. Why would it take you 8 Months to notify a Customer? Also why would you tell me my Insurance had covered it? Why would you do the Work? This company is a rip off. They will make a contract look good, like it is in your best interest and then totally burn you. They had never told me that there might be even a possibility that my Insurance may not cover the work i was getting done. Isnt that their job? To make sure that the Insurance the Customer has will cover the work the Customer is getting done. I had no idea i had to wait a year in order to get certain work done before my Insurance would cover that. But Western Dental knew that. That is why they had me agree to it. So they could come back and expect me to pay. I am sorry but that is not my error. I did pay off what i agreed to pay. That is what i signed for. But i will not be responsible for their Laziness. If they do not want to do their Job or Perhaps are untrained in that feild They are the person who should be punished. Not myself.
Also when i paid off my account i had contacted The Attorney General and made a complaint. Western Dental never even responded to me. Then 6 months later with no phone call or bill sent to me i get a collections notice. They said they had made many attempts to contact me. I have my phone on me 24/7 and i check my mail daily. Not once had i received anything from them. This company is a joke and i will not be scammed by them. They will not receive any payments from me.
Went to Western Dental May1, 2014. Dr Haq repaired a molar and put a cap on another molar. He drilled my tongue and did not tell me. It required 2 stitches. He told me if I bleed in the night to go to the Emergency room. No instructions on how to care for it. When I went to my car I saw the damage to my Tongue. Much pain, can't eat, sleep etc.
I called the next day to see if the incident had been reported and was told they were to busy to document it. Now there is a arbritation in the works (W.. D.. requirements. Today I went for a copy of my records. I was given a copy of the X-rays and one sheet of printed paper with no info on it. I asked to see the manager. After the employees run in and out of the office with paper work for an hour they show up with a sheet that states ""Patient moved and bur hit tongue. 2 stitches.""
This is fraud. I did not move they are trying to cover their A--.Shame on them. Do No Go to Western Dental.
After we paid the $75.00 owed they charged a late fee of $25.00.
They also have bad customer service and dental services. Went to get wisdom teeth out and they did not do a great job.
I M SO ANGRY I WENT TO THE DENTIST C/O SHARP TOOTH IN MOUTH THEY TOOK X RAYS AND CLAIMES I HAD 6 CAVITIES. AFTER SOME OF THE EXPENSIVE WORK I HAD PROBLEMS AT LEST 2 DAYS LATER. FORM THE NEGLECT THE DENTIST PROVIED I HAD A BAD INFECTION IN MY FACE AND HAD TO GET TOOTH PULLED AND TEETH REFILLED AND DISNT HAVE 6 CAVITIES. SO I TOOK IT UP WITH THE DENTAL BOARD. AFTER A YEAR HAS PASSED I RECIEVED A LETTER CLAIM NO CAUSE! WOW REALLY IF I WOULD OF DIED MAYBE THEY WOULD OF TOOK ACTION.I NEED TO FILE AGAINST THEM. THEY NOT ONLY TOOK MY MONEY THEY PUT ME IN A POSITION OF TAKING SO MANY MEDS. PAIN AND ANTIOTICS. WHERE DO I GO I NEED HELP THE BORWS OF CALI IS NOT A GOOS USE.