My name is Alex I am a retired service connected Vet, Currently work two jobs and attend college as well. My first job is with the fourth largest privately owned security company in the U.S; my second for the VA Hospital at Lake Baldwin. My hours are very limited so when my previous vehicle was totaled earlier in the week, I needed a replacement vehicle ASAP and did not have time to shop from dealership to dealership. What I did was research the vehicles I was most interested online called several dealerships that were all very courteous in the beginning to earn my business. I narrowed down what vehicle that I wanted and had very few dealerships that had the Saturn Redline at around the price I wanted, one of them was Woodbridge Motors in Palm Coast. I spoke to the sales person and negotiated a price of $15500 Tax, Title and dealer fees….which is all I had a budget for this vehicle I even stated it to the salesperson. The sales person called me back and stated yes that they would take the offer asked them if they are enrolled in USAA car buying service and was told that they are not a franchise or a big dealership and did not know what that was, I explained any dealership can participate from what USAA stated to me. I also told them I would bring an E-Check from USAA and they responded that they can’t take that and who was USAA…LOL!!! the manager was totally in the weeds and just kept fighting the idea that I can pay this way had me fax a copy of the E-Check to see what it was…which had instruction and phone number for the dealership on how to use it. REALLY USAA serves OUR MILITARY who happens to be one of the biggest employers in the U.S and he was clueless.
I took a day off Sat to drive 2 hours and finalize this deal sight unseen. When I got there I was pleased with the vehicle it was not perfect but I was not looking for perfect but it would do. We went inside to the final papers and immediately they changed the amount to reflect another +150.00 or so more of what we agreed upon on the phone. As we continue to finish the paper work the salesperson stated I had 30 day warranty Engine and Drive train etc... At no time during the finalizing of the paperwork was I told if there was a problem I would have to pay 50% of parts and labor and it must be done by them at their shop. Ok so when the title paperwork came up, again they went against what we agreed upon by phone; which to be included in the deal, the short Goodfellas type manager came out explaining that “WE ARE NOT MAKING ANY MONEY” speech which right there I was going to walk out when he finally ok’d it. Seriously felt with the attitude I received by the manager that I walked into the movie Goodfellas with the “I don’t care and take it or leave” way of doing business. I had the vehicle 2 ½ weeks when I started hearing a loud rattling, but due to my busy schedule I had to wait to take it to someone to look at; it was coming from the turbo/exhaust area. I called the dealership after being asked “who are you” and “what Saturn” and on and on seems that the unique Saturn Sky you don’t find everywhere was not enough for them to remember the sale. I asked what the specifics to the warranty are and was bounced around from one sales person to my salesperson to the short Goodfellas manager to the service manager (if there even is such a person) and until I told him what was wrong he would not give me specifics to the warranty. I finally explained the situation and everything I brought up, he immediately knocked down as “it’s not covered”, I mentioned the turbo “oh that not covered” even though it’s part of the engine. I finally hung up and called again after I took it to the GM dealership was told it’s an exhaust leak near the exhaust manifold and it would cost over 700.00 in labor and another 100 or so in parts that’s if the exhaust manifold was not cracked if so it would be another 700 or so. When I spoke to Woodbridge that told me it may be more because they do not use dealership rates, I also explained that I may not be able to take it to them immediately and was told that if I do not bring it to them by the 30th day I am out of luck. I asked if they would work with me and was told very flatly NO. The GM mechanic I took the vehicle to, explained to me that this type of leak does not happen form one day to another that if Woodbridge’s mechanic did look at it they would have noticed it, if not then they either never review it or the mechanic does not know what he is doing. One other minor detail I noticed that had a Woodbridge Motors oil change reminder sticker on the windshield which would mean that they did oil change right??? But the day after I purchased it I checked all the fluids the oil was down by 2 quarts, I also added windshield liquid as well as coolant to me it was no big deal but it should be noted and maybe in my opinion get better mechanics.
I doubt this dealership will do anything to rectify the situation but I really wasn’t expecting to potentially put another 1400.00 dollars in a car that was sold as one that would not need it in less than 3 weeks. I don’t feel that there was much customer service especially after the sale; I have never dealt with a business that did not follow up or care for potential future business, not even a call, email or anything to ask how was the purchase or if I am even ok with the car. I have purchased new and used vehicles in the past and there was always at least a follow up phone call.
If you do happen to want to deal with this company make sure you get it in writing all of it!!!
Woodbridge Motors Reviews
My name is Alex I am a retired service connected Vet, Currently work two jobs and attend college as well. My first job is with the fourth largest privately owned security company in the U.S; my second for the VA Hospital at Lake Baldwin. My hours are very limited so when my previous vehicle was totaled earlier in the week, I needed a replacement vehicle ASAP and did not have time to shop from dealership to dealership. What I did was research the vehicles I was most interested online called several dealerships that were all very courteous in the beginning to earn my business. I narrowed down what vehicle that I wanted and had very few dealerships that had the Saturn Redline at around the price I wanted, one of them was Woodbridge Motors in Palm Coast. I spoke to the sales person and negotiated a price of $15500 Tax, Title and dealer fees….which is all I had a budget for this vehicle I even stated it to the salesperson. The sales person called me back and stated yes that they would take the offer asked them if they are enrolled in USAA car buying service and was told that they are not a franchise or a big dealership and did not know what that was, I explained any dealership can participate from what USAA stated to me. I also told them I would bring an E-Check from USAA and they responded that they can’t take that and who was USAA…LOL!!! the manager was totally in the weeds and just kept fighting the idea that I can pay this way had me fax a copy of the E-Check to see what it was…which had instruction and phone number for the dealership on how to use it. REALLY USAA serves OUR MILITARY who happens to be one of the biggest employers in the U.S and he was clueless.
I took a day off Sat to drive 2 hours and finalize this deal sight unseen. When I got there I was pleased with the vehicle it was not perfect but I was not looking for perfect but it would do. We went inside to the final papers and immediately they changed the amount to reflect another +150.00 or so more of what we agreed upon on the phone. As we continue to finish the paper work the salesperson stated I had 30 day warranty Engine and Drive train etc... At no time during the finalizing of the paperwork was I told if there was a problem I would have to pay 50% of parts and labor and it must be done by them at their shop. Ok so when the title paperwork came up, again they went against what we agreed upon by phone; which to be included in the deal, the short Goodfellas type manager came out explaining that “WE ARE NOT MAKING ANY MONEY” speech which right there I was going to walk out when he finally ok’d it. Seriously felt with the attitude I received by the manager that I walked into the movie Goodfellas with the “I don’t care and take it or leave” way of doing business. I had the vehicle 2 ½ weeks when I started hearing a loud rattling, but due to my busy schedule I had to wait to take it to someone to look at; it was coming from the turbo/exhaust area. I called the dealership after being asked “who are you” and “what Saturn” and on and on seems that the unique Saturn Sky you don’t find everywhere was not enough for them to remember the sale. I asked what the specifics to the warranty are and was bounced around from one sales person to my salesperson to the short Goodfellas manager to the service manager (if there even is such a person) and until I told him what was wrong he would not give me specifics to the warranty. I finally explained the situation and everything I brought up, he immediately knocked down as “it’s not covered”, I mentioned the turbo “oh that not covered” even though it’s part of the engine. I finally hung up and called again after I took it to the GM dealership was told it’s an exhaust leak near the exhaust manifold and it would cost over 700.00 in labor and another 100 or so in parts that’s if the exhaust manifold was not cracked if so it would be another 700 or so. When I spoke to Woodbridge that told me it may be more because they do not use dealership rates, I also explained that I may not be able to take it to them immediately and was told that if I do not bring it to them by the 30th day I am out of luck. I asked if they would work with me and was told very flatly NO. The GM mechanic I took the vehicle to, explained to me that this type of leak does not happen form one day to another that if Woodbridge’s mechanic did look at it they would have noticed it, if not then they either never review it or the mechanic does not know what he is doing. One other minor detail I noticed that had a Woodbridge Motors oil change reminder sticker on the windshield which would mean that they did oil change right??? But the day after I purchased it I checked all the fluids the oil was down by 2 quarts, I also added windshield liquid as well as coolant to me it was no big deal but it should be noted and maybe in my opinion get better mechanics.
I doubt this dealership will do anything to rectify the situation but I really wasn’t expecting to potentially put another 1400.00 dollars in a car that was sold as one that would not need it in less than 3 weeks. I don’t feel that there was much customer service especially after the sale; I have never dealt with a business that did not follow up or care for potential future business, not even a call, email or anything to ask how was the purchase or if I am even ok with the car. I have purchased new and used vehicles in the past and there was always at least a follow up phone call.
If you do happen to want to deal with this company make sure you get it in writing all of it!!!
Alex
Winter Park Florida