We had contacted Xfinity/Comcast to set up a thermostat that would allow us to remotely set the temperature of our home on 3/19/2015. They were supposed to come on 3/21/2015 to install the thermostat but never showed. On 3/23/2015, my husband contacted them again to set an appointment. The customer service representatives were unable to provide a reason for their missed appointment that Saturday. We set another appointment for 3/24/2015 between 1PM and 3PM. The technician did not show up until 6:30PM. He started working on the thermostat but, when asked how much longer it would take (around 8PM), the technician said that he was almost done but that we wouldn't be able to get heat because "the lines were backwards". The technician was getting ready to leave our residence, knowing that we had no heat, My husband asked him to replace the original thermostat as it would be about 32 degrees and we have four children (two 8-year olds, one 6-year old, and a 6-month old). He worked on the original thermostat for about half an hour and then left our residence without notice. The heat was not connected to the thermostat and the thermostat was hanging off of the wall when he left. After multiple attempts to contact Xfinity/Comcast, we were unable to get another technician to our residence and it was unclear whether or not they would bill us for the "service". They also refused to provide a name or ID for the technician so we could file a formal complaint. My husband was on hold for almost an hour and a representative disconnected the call twice. We had to call an emergency service to fix our thermostat and hook it up to the heat which costed $75.
Over the past four weeks I have a problem with cable reception on our second-floor TV. At random times of day there would be an error message: One Moment Please / This Channel Will Be Available Shortly. The 'Moment' could last anywhere from a few minutes to three weeks.
'This Channel' could range from a single channel to all channels available in our system-- channel 4 through channel 1998. The problem ranged from no reception at all to what I descibe as "pixilation:" little green dots all over the screen.
We called Comcast for service, and they sent a technician. He brought a signal booster, which heinstalled on the lines for our first-floor television. He told me that my second-floor problems were caused by the cold weather we've been having.
I cannot believe that this idiot thought he could sell such an incredible piece of ******** in this day and age. I have grey hair, but my brains have not yet melted, nor is my tool box pink....
Our second-floor TV is still suffering from frozen electrons. I do hope our upcoming service call will have a more positive outcome.
I curently have comcast for my internet services. Initially it was supposed to be 39.99 per month and ended up 59.99. Now they say i am over the monthly limit and is chanrging me an extra $20. So now what was supposed to be 39.99 is not 79.99.
That is the first ridiculous rip off. Now I have a new job where I am supposed to be working from home. In order for me to start I had to have a landline phone. I added a phone internet tv package for $99.00 per month and proceded to chose a telephone number that they provided. I chose a date for installation and called my job to let them know when I would be able to start. Comcast later sent me an email stating that I had to call their customer service center because there was an issue. Once I got in contact with the agent, they informed me that the number I "chose" was not available and they proceeded to provide me with the new number. Once this was complete they told me that the date for installation was now cancelled and unavailable and the next date would be two days later. Since I can not start on the date I initially said, chances are I will not be able reschedule my start date and consequently will be out of a job. Thank You Comcast for the outstanding customer service. I proceeded to cancel the tv and phone service.
I can't stand Comcast / Xfinity. The service doesn't work right. The customer service is terrible. I can't believe this company doesn't go under. They don't care about their customers at all... not one bit. Read the Broward county and Dade county articles in the paper about the thousands of customer complaints. That was 2013. Now we are half way through 2014. It's worse!
I don't think they could try to make it any worse. They hire ignorant idiots that can't stand their jobs. Nobody has decision making ability so they pass you from one department to another just to get you off the line. They rent you equipment that is not compatible with itself. They require you to use a spitter but they don't have the right splitters to perform the task required when it comes to HD programming and High Speed Internet.
If you don't get an Indian customer service rep - (I don't mean the cowboy and indian type either)... you can't understand them. If you don't get that you get Shaneeequa or Latoya that is dumber than a box of rocks. They sound like that are bored out of their minds being there. They could definitely care less that you spend $165.00 a month for service. You would think after 7 years of loyalty they would come out and swap out your equipment as a perk for being loyal. Nope. You gotta go to the service center and take a number like you need cheese at the deli. When you get up to the counter.... once again you get Shanaynay with piercing in her face and chewed up fingernails and she speaks with a complete lack of ability to articulate or speak cleary at all.
After waiting for 45 minutes for my number to be called I was ready to scream. But I didn't. When I got up to the counter finally expecting undivided attention to assist me in turning in all my equipment so I could finish my terrible relationship with these idiots... this woman gets interupted 6 times by other employees that find it necessary to speak with her while she's trying to straighten out my account.
What a bunch of idiots. They couldn't get it right if it were laid out in front of them.
I felt like smashing my equipment too many times to continue paying these a**** another dime.
You are idiots Comcast / Xfinity. Stop advertising how great your company is doing. It's all crap.
In Nov 2013, Xfinity had an offer that they display on their website for a prepaid $120 VISA card if I sign up. I spoke to the customer service/agent, and was told of the offer too. I signed up. The prepaid VISA card never came. I called Xfinity up, and they said that I have to show 3 months of paying on time before they would mail me the prepaid VISA card. I waited and went the prepaid VISA card didn't arrive by April 2014, I called them again. The customer service told me that she would open a ticket and escalate the issue. Early May 2014, I still have not received the prepaid VISA card, so I called the customer service again. They gave me a confirmation number and promised that I would receive the prepaid VISA card in the mail the following week. One and the half weeks passed, and it is mid May - 6 months after I signed up for Xfinity, and I have still to receive the prepaid VISA card. I called customer service again, and was told that the ticket will be expedited.
It is approaching 7 months now, and I have paid the monthly statements on time. I don't know that Comcast is going to honor their promise or is this a rip-off.
Comcast Xfinity was making the offers in late 2013 to reel in new customers. But they are scamming when they don't follow through with their promise of the prepaid VISA card. It is a complete rip-off. I will update if they come through with their promise.
Xfinity Reviews
We had contacted Xfinity/Comcast to set up a thermostat that would allow us to remotely set the temperature of our home on 3/19/2015. They were supposed to come on 3/21/2015 to install the thermostat but never showed. On 3/23/2015, my husband contacted them again to set an appointment. The customer service representatives were unable to provide a reason for their missed appointment that Saturday. We set another appointment for 3/24/2015 between 1PM and 3PM. The technician did not show up until 6:30PM. He started working on the thermostat but, when asked how much longer it would take (around 8PM), the technician said that he was almost done but that we wouldn't be able to get heat because "the lines were backwards". The technician was getting ready to leave our residence, knowing that we had no heat, My husband asked him to replace the original thermostat as it would be about 32 degrees and we have four children (two 8-year olds, one 6-year old, and a 6-month old). He worked on the original thermostat for about half an hour and then left our residence without notice. The heat was not connected to the thermostat and the thermostat was hanging off of the wall when he left. After multiple attempts to contact Xfinity/Comcast, we were unable to get another technician to our residence and it was unclear whether or not they would bill us for the "service". They also refused to provide a name or ID for the technician so we could file a formal complaint. My husband was on hold for almost an hour and a representative disconnected the call twice. We had to call an emergency service to fix our thermostat and hook it up to the heat which costed $75.
Over the past four weeks I have a problem with cable reception on our second-floor TV. At random times of day there would be an error message: One Moment Please / This Channel Will Be Available Shortly. The 'Moment' could last anywhere from a few minutes to three weeks.
'This Channel' could range from a single channel to all channels available in our system-- channel 4 through channel 1998. The problem ranged from no reception at all to what I descibe as "pixilation:" little green dots all over the screen.
We called Comcast for service, and they sent a technician. He brought a signal booster, which heinstalled on the lines for our first-floor television. He told me that my second-floor problems were caused by the cold weather we've been having.
I cannot believe that this idiot thought he could sell such an incredible piece of ******** in this day and age. I have grey hair, but my brains have not yet melted, nor is my tool box pink....
Our second-floor TV is still suffering from frozen electrons. I do hope our upcoming service call will have a more positive outcome.
I curently have comcast for my internet services. Initially it was supposed to be 39.99 per month and ended up 59.99. Now they say i am over the monthly limit and is chanrging me an extra $20. So now what was supposed to be 39.99 is not 79.99.
That is the first ridiculous rip off. Now I have a new job where I am supposed to be working from home. In order for me to start I had to have a landline phone. I added a phone internet tv package for $99.00 per month and proceded to chose a telephone number that they provided. I chose a date for installation and called my job to let them know when I would be able to start. Comcast later sent me an email stating that I had to call their customer service center because there was an issue. Once I got in contact with the agent, they informed me that the number I "chose" was not available and they proceeded to provide me with the new number. Once this was complete they told me that the date for installation was now cancelled and unavailable and the next date would be two days later. Since I can not start on the date I initially said, chances are I will not be able reschedule my start date and consequently will be out of a job. Thank You Comcast for the outstanding customer service. I proceeded to cancel the tv and phone service.
I can't stand Comcast / Xfinity. The service doesn't work right. The customer service is terrible. I can't believe this company doesn't go under. They don't care about their customers at all... not one bit. Read the Broward county and Dade county articles in the paper about the thousands of customer complaints. That was 2013. Now we are half way through 2014. It's worse!
I don't think they could try to make it any worse. They hire ignorant idiots that can't stand their jobs. Nobody has decision making ability so they pass you from one department to another just to get you off the line. They rent you equipment that is not compatible with itself. They require you to use a spitter but they don't have the right splitters to perform the task required when it comes to HD programming and High Speed Internet.
If you don't get an Indian customer service rep - (I don't mean the cowboy and indian type either)... you can't understand them. If you don't get that you get Shaneeequa or Latoya that is dumber than a box of rocks. They sound like that are bored out of their minds being there. They could definitely care less that you spend $165.00 a month for service. You would think after 7 years of loyalty they would come out and swap out your equipment as a perk for being loyal. Nope. You gotta go to the service center and take a number like you need cheese at the deli. When you get up to the counter.... once again you get Shanaynay with piercing in her face and chewed up fingernails and she speaks with a complete lack of ability to articulate or speak cleary at all.
After waiting for 45 minutes for my number to be called I was ready to scream. But I didn't. When I got up to the counter finally expecting undivided attention to assist me in turning in all my equipment so I could finish my terrible relationship with these idiots... this woman gets interupted 6 times by other employees that find it necessary to speak with her while she's trying to straighten out my account.
What a bunch of idiots. They couldn't get it right if it were laid out in front of them.
I felt like smashing my equipment too many times to continue paying these a**** another dime.
You are idiots Comcast / Xfinity. Stop advertising how great your company is doing. It's all crap.
In Nov 2013, Xfinity had an offer that they display on their website for a prepaid $120 VISA card if I sign up. I spoke to the customer service/agent, and was told of the offer too. I signed up. The prepaid VISA card never came. I called Xfinity up, and they said that I have to show 3 months of paying on time before they would mail me the prepaid VISA card. I waited and went the prepaid VISA card didn't arrive by April 2014, I called them again. The customer service told me that she would open a ticket and escalate the issue. Early May 2014, I still have not received the prepaid VISA card, so I called the customer service again. They gave me a confirmation number and promised that I would receive the prepaid VISA card in the mail the following week. One and the half weeks passed, and it is mid May - 6 months after I signed up for Xfinity, and I have still to receive the prepaid VISA card. I called customer service again, and was told that the ticket will be expedited.
It is approaching 7 months now, and I have paid the monthly statements on time. I don't know that Comcast is going to honor their promise or is this a rip-off.
Comcast Xfinity was making the offers in late 2013 to reel in new customers. But they are scamming when they don't follow through with their promise of the prepaid VISA card. It is a complete rip-off. I will update if they come through with their promise.