AAA Insurance


Country United States
State Florida
City Heathrow
Address 1000 AAA Drive
Phone 1-800-222-4357
Website http://www.aaa.com/

AAA Insurance Reviews

  • Jun 8, 2015

I've been an AAA member along with my family for 3 years. I decided to try their auto insurance for my daughter attending NCSU. The initial quote I got was very competitive pricing. But whenever I let my daughter handle the paperwork signing, etc., the rates went up. Since she was finishing college in May, I asked her to make sure there would not be any cancellation fees and we got feedback that there would not be. She followed all the AAA agents instructions and the NC state rules for ensuring that the car plates were turned in, and cancelled the insurance on that same day. Then a month later, we get a cancellation notice which was informed us that if we didn't pay the cancellation fee AAA would turn the issue over to a collection agency. This was the first we had heard about the cancellation fee. I was very dissatisfied. The agent's name was Jason Forehand. Jason said that the issue was out of his hands and was a AAA rule. Don't use their insurance!!!!

  • May 7, 2015

I am going to Dallas next week and decided to price rental cars. I checked AAA for their "discount" b/c I am a member. it was more than double pricelines for exact same car. AAA only uses hertz with priceline I had many 6 more choices. When i called to ask why. I was told they realize their discount is higher than than other sites. The REASON AAA has a great deal with Hertz. in other words every one gets more money. I will let the numbers do the talking. I am going to upload prices for same exact car and dates places to show how AAA is ripping people off. People like me that used them in the past.

  • May 7, 2015

Plaintiff, Laurent GRANIER has had a car accident when driving his car, a classic british one, a 53 MG, the afternoon of the 09th of october 2014, around 3 pm, on the highway 9 in the direction from Felton to Boulder Creek. Perri Noelle MONTGOMERY arriving fast behind him in her SUBARU, was unable to stop, and even to avoid Laurent GRANIER's car, and she hit it in the right side of the back. She is 100% responsible.

Neighbors having heard the collision, went outside and called 911. Ambulance arrived first, and Police later. Because Plaintiff, Laurent GRANIER had pain in his back, left shoulder, his neck and his left bottom, he has been taken by an ambulance to the Hospital of Santa Cruz (Dominican). By this time, Police officer who did the report, called a company, « LADD's » from Felton, agreed by « AAA », to tow the two cars.

Before to be taken by the ambulance to hospital, Laurent GRANIER gave to the Police Officer a copy of his « AAA » membership (« Premier », which is the highest grade) in order to do the work under his own privilege.

Since this date and time, Jack LADD, owner of « LADD'S Auto Body & Towing », and Lyle WOLLERT, manager of « LADD'S Auto Body & Towing » had the responsibility to keep the car for the owner, Plaintiff, who became their client.

General Environment.

For the following days, Plaintiff, Laurent GRANIER being victim, has had to manage his body pain, and his property damages, in order to avoid an increase of each of them, and the creation of new ones in his private and professional lifes, caused by all the hassle coming from the accident.

During this difficult time, Laurent GRANIER was alone, being not helped by his own insurance company, « PROGRESSIVE/DRIVE », and let alone by the insurance of the other driver, in order to settle his expenses, his losses, like an hotel because he had to stay in this area to settle the problems caused by the accident, body pain and property damages.

Yet, the day after the accident, he filed the claim to his insurance. But, he has had no help, no assistance, no advise like the simple fact how and what to do. The claim manager of « PROGRESSIVE/DRIVE » has even closed the claim about the accident.

Fortunately, his insurance agent helped Laurent GRANIER by explaining him that, as victim, and as the other person who caused the accident was identified, and insured, Plaintiff had to do everything by himself, his own insurance company having not to take care of his situation anymore. And so, Plaintiff had to contact directly the insurance of the driver who victimized him...

The following monday, having no help, no assistance from his own insurance, Plaintiff has had to get information about the other driver and her insurance, by going to Police station.

The information about the insurance company of the adverse party was noted only under the name « CAA ». In fact, it was a trickery made by this insurance company because, in addition not to be the real name, it was indeed the insurance company under « AAA SOUTHERN CALIFORNIA », the Automobile Club which is different of the one, named « AAA NORTHERN CALIFORNIA ».

For information, the driver who caused the accident, Perri Noelle MONTGOMERY, has her address in Santa Cruz, Northern California.

In fact, with only the name « CAA », which is wrong, but fake too, and not registered as is at « California Department of Insurance » (CDI), Plaintiff was lost, even not knowing who to call. His insurance agent helped him to find and to reach the company so-called « CAA ».

The first claim representative of the so-called insurance company « CAA » was disrespectful and dishonest, trying yet, in association with her internal colleague lawyer, to screw Plaintiff, using the advantage of the situation of weakness of the victim, because they wanted yet to take the car since the beginnng.

Laurent GRANIER as « AAA premier member » at « Northern California » went to the branch in Santa Cruz to get help. He got it by the assistant branch manager who called the « AAA SOUTHERN CALIFORNIA INSURANCE » and finally by the fact that the claims manager, LJ. LUCAS, took the case.

Plaintiff talked to her from the phone of this branch in Santa Cruz. In fact, it was a trap, and she was there to win time and to save money for her company, so-called « AAA SOUTHERN CALIFORNIA Insurance », and so by getting more advantage by increasing the difficulty of Plaintiff situation.

In the accident, Plaintiff's laptop was broken. Being his important tool because Laurent GRANIER is writer, author, inventor, theoretician, Master Philosopher, and so, having inside a lot of confidential and important documents, information and data, he had to repair it as soon as possible.

Laurent GRANIER got his laptop back ten days later, on monday 20th of october 2014. He paid with his own money, and sent at once the invoice to CJ. LUCAS. But, instead to be professional according her duty, to be fair and honest according that the victim has had to pay in advance expenses for which is not responsible, CJ. LUCAS did not sent the check for the money that the insurance company, whatever its real name, owed to him, yet. By the time of all the previous week, Laurent GRANIER tried to make understand to CJ. LUCAS that his MG was not a junk, even it was 61 years old, and had a great real value. She needed several days to understand that she had to send an expert to evaluate the damages and the value regarding its condition. The expert, Steve DOUGLAS, came on monday 20th of october 2014 to « LADD'S Auto Body & Towing » in Felton.

In fact, by this time, CJ. LUCAS, Claims Manager, was building a dishonest strategy in order to screw Plaintiff.

She was insisting to ask proof of the cost of his car, while « CAA » or whatever its real name, as any insurance company has to pay victims for the replacement value, and not its cost, or its purchase price.

Before that CJ. LUCAS decided to send an expert, Laurent GRANIER sent her, pictures of his car before the accident, and after. She can check by herself that the car was in a pristine condition, fully restaured several months earlier. She asked him too, if he wanted to keep the car. Laurent GRANIER explained to her that he can not decide to keep it or not before to know its value as accidented car. Indeed, she prepared yet to screw Plaintiff. She began by saying him, later, there was « limits », meaning, about the amount of the total of his damages. Laurent GRANIER replied to her that he did not care, it was not his business, nor his problem, that he was not her client, and they have to pay the damages caused by their client. Period.

She won two days more, knowing yet the tuesday 21st of october that the car was total loss. A total loss according herself, without proof nor justification, even not the expertise she asked for. But, she waited one day more to say to Laurent GRANIER, Plaintiff, that his car was estimated at the strange and low price of $17,086.20. It was despite the fact, that two days before, Laurent GRANIER sent to CJ. LUCAS an ad about the same car, 53 MG TD, in the same condition but not the same color, for sale by a professional at $39,990.

So, since the beginning CJ. LUCAS, claims Manager at « ARCADIA CLAIMS » tried to win time, and to take advantage on the victim she was supposed to alleviate, to reduce and to erase his damages, his difficulties, his distress, his pain. Indeed, she increased the difficulty and the pains of the Plaintiff, and even she created new ones, in order to get more and more power, causing more and more damages on his life, private and professional, and so, to force him to accept the unacceptable offer of less than the half of the value of his car. She even used blackmails with the money she had to repay for the repair of the laptop, with the running storage fees, and she avoided to mention Plaintiff's expenses for the rental car, for the hotel. Her email was just a text, with no document, no expertise. Nothing real and official, but just an unprofessional, careless, provocative, disrespectful text containing this below, even not including the tax for the tow and the storage, nevertheless the fact she had to pay those expenses too :

  • Apr 10, 2015

I changed my insurance coverage to a replacement policy about 5 years ago or so. I had contacted the local AAA location and asked for a review of my coverage. I was talked into paying for a replacement policy if something happend to the contents of my home. It sounded resonable that if something happend I would need to replace the contents of my home.

On November 7th of 2014 my house was robbed. It was very traumaizing since my teenage son found the damage when he came home. The robber took a good amount of my jewelry. I have purchased pieces since high school. I am now in my 50's. Well all of a sudden AAA says "oh you only have $2500 of coverage for your jewelry." This is TOTALLY false... I was lied to. I asked them to go back to when the change to my policy was made so they could see that I had coverage for REPLACEMENT value on my jewelry. They refused. They gave me a lousy $2500 and refused to pay the rest of the amount due to me. There was about $25000.00 worth of jewelry stolen from my home. AAA has totally ripped me off. We were traumatized by the robber and re-traumatized by the AAA claims process. I will tell EVERYONE in EVERY way I can to let people know how I was taken advantage of by AAA. They did not even care enough to work with me to go back to when the change was made to my policy. I paid my premiums in good faith and ON TIME. Its unfortunate AAA could not do the same with their claims. AAA owes me over $20000.00. BUYER BEWARE!!! They will gladly take your money but god forbid you have a claim. I have had this insurance for about 8 years ... I have been loyal to them while AAA has completly screwed me.

  • Jul 22, 2014

AAA Insurance- AKA Auto Guardian is one of the most deceptive dishonest companies I've ever deal with. EVER!

AAA Northern California is running a huge Ponzi scheme.

Over a decade ago, Without checking them out first, I made the huge mistake of buying insurance for my home and auto from AAA, as well as a dozen rentals, and for over a decade paid them thousands and thousands of dollars every month, and never had even ONE claim. But when I finally need them on snow damage to my home up in Tahoe a few years ago? They took almost two years to settle the claim! Took so long, with the typical stalling and stonewalling and jerking me around, lying, not answering calls or e-mails, and pushing me to use a shoddy contractor from Reno that would save them money....

AAA jerked me around so long that I went through another winter and had even more damage to my home! The only way I could get them to finally settle was to threaten to sue them.

And what does your agent do during all this? The agent who told you what a great company they are whenhe sold the policy? He just looks the other way and pretends it's an unusual case.

Bullshit! Talk to anyone who ever filed a claim with AAA and they will tell you the truth about this company.

Immediately after that fiasco I started looking for another carrier, but guess what, they blackball you and you can't get regular insurance. You have to buy high risk if you've had a claim in the last 3 years. How dare you use your insurance!

Then last December I had a huge devastating theft, my truck broken into at a gunshow in Reno and my entire gun collection stolen. Worth about $60,000. Same thing right from the start. Stalling, stonewalling, jerking you around. Lying to you. Then they insited I talk with a private detective, then handed the claim off to a typical jerkoff corporate attorney, named David Zuuca, just one of their errand boys ass wipers, who tries to intimidate me and get me to drop the claim. I refused, I got right in the assholes face, challenged the asswipe coward to a little mutal combat out in his parking lot, I always wanted to kick an attorneys ass, and AAA denied the claim and cancelled my insurance.

No big deal, the truth was I was never insured anyway! With AAA insurance is a total illusion. Don't fool yourself people, if you are with AAA, you have nothing but a worthless contract not worth the paper it's written on.

Now I'm suing them for fraud. About time someone did! If you want to join my lawsuit let me know.

AAA Insurance, AKA Auto Guardian, is running a massive statewide Ponzi scheme. Check the reviews. They sell you insurance, or road hazard protection, but the reality is they don't pay a vast majority of their claims. With the homeowners insurance they mess with you untill you cave in and accept less, or just stall you forever. The truth is insurance companies make their real money on Wall Street. They put together a huge pool or YOUR MONEY and then invest it, so the longer they can stall claims the more money they make. All insurance companies do this but I asure you that AAA is the worst. Their policies are easy to sell because they have name recognition, but go online and Google them, the complaints are everywhere.

Several years ago AAA was busted and had to pay 1.3 million for the same thing they are doing now. They train their claims adjusters to single out claims they can mess with, you know like a little old lady living by herself with a leaky roof, or in the case of my gun theft just because there was no witness to the crime. Then they work backwards and try to build a case against you, make up excuses not to pay you, then challenge you to sue them.

I've talked to many two truck drivers in their huge road hazard division called Auto Guardian, and they tell me that AAA refuses to pay at least 75% of ALL road hazard claims! How do they get away with this? They take OUR MONEY and they go to Sacramento and bribe our legtislators to pass laws that give them free rein to do whatever the hell they want.

Tust me when I tell you that AAA Insurance company is not in the insurance business, they are just in the business of collecting montly premiums. Don't be fooled like I was....

YOU HAVE AAA INSURANCE? YOU ARE PROBABLY NOT INSURED!

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