This store should be shut down. Liars and thieves. They are selling a product that is a fake and they charge thousands with very high pressure tactics. Similar to the telemarketers overseas that try to convince old people to send $500 to claim their million dollar prize. Makes the venetian look like a joke for shopping anymore when they used to have higher class stores. Makes me sick that the venetian will let this go on.
Adore cosmetics are the biggest ripoff company I have ever encountered. I was walking down Fremont st when I was hijacked by 3 men in this God forbidden place. I was told they were all from Italy and had this amazing product from Italy! Lies the men were from Israel and the product who knows!! I was tricked into purchasing this $4000 products for the family discount by the store owner who was in town from Italy "more lies" I was told money back guarantee more lies!! They have no sign in the store with refunds policy and when you pay they hide the receipt with the bs policy so you can't see. Within 10min my left eye was swollen and burning so I called my lately and he told me to relax lady and just smile you will thank me later. I research the products online and find the whole thing was a scam. I went back to store and I was treated with yelling and threatened to be taken in the back room I left crying and scared and have never in my life been treated like this over a eye cream. I have been calling customer service and nobody does anything. I have contacted Las Vegas police,better bureau business training standards. I will not stop till this company is closed down.
This company is a scam! They are pros at ripping off people using deceptive sales practices and complete misrepresentation of the products.
I encountered the company in Las Vegas on Fremont Street. My friend & I both fell victom to their scheme. They had a nice store front and appeared to be a legitimate business. They said Adore cosmetics were from Italy and are !00% organic and hypo allergenic. The manager of the store is Lucas Juvanni. We dealt with both him and another sales person named Anabel. Both Lucas and Anabel, told us the exact same products are used for facials at the high-end Bellagio spa and the Bellagio spa charges over $500 for a single facial with the exact same Adore products. Lucas & Anabel told us that they work at the Bellagio spa doing facials. Lucas even when as far as to fake a phone call that he was going to the Bellagio later to do a facial. Both my friend and I purchased products. We took a couple products with us and they were to ship the rest.
After leaving, we noticed the receipt indicated no refunds...which no one in the store had informed us of this policy. I contacted the Bellagio spa and found out that they do not use Adore cosmetics and neither Lucas nor Anabel work at the Bellagio spa doing facials. It was also clear reading the labels that the products were not from Italy.
The following day, we returned and requested a refund. The sales people's demeanor had completely changed and they were rude & short with us. They were speaking among themselves in another language. Lucas said the packages had already been shipped so he could not refund but agreed to give us a partial credit and said he would issue remaining refund less restocking fee of 25% if we were not satisfied in 90 days. He gave us this in writing. Based on the tracking information, the packages had not been shipped at the time we talked to Lucas....another lie!
We both refused delivery of the packages and returned to Adore under the same tracking number. They have all the products back new & unused AND have my money! I have tried repeatedly to contact Adore via letter, email, & phone calls. I had a cell phone number for Lucas so I texted him. He first responded saying he would do whatever necessary to make me happy and then he didn't respond to the next several texts. I texted him a link to a review I made online and he responded stating that a "lady" in his office contacted me and offered a refund less restocking fee and I refused it. Absolutely no one contacted me from this company...I would never refuse a refund either. This is just another one of their tactics.
I cannot believe the Las Vegas tourism organizations allow this company to do business. They are preying on tourists.
I hope people will read this complaint before purchasing Adore Cosmetics.
Adore Cosmetics Reviews
This store should be shut down. Liars and thieves. They are selling a product that is a fake and they charge thousands with very high pressure tactics. Similar to the telemarketers overseas that try to convince old people to send $500 to claim their million dollar prize. Makes the venetian look like a joke for shopping anymore when they used to have higher class stores. Makes me sick that the venetian will let this go on.
Adore cosmetics are the biggest ripoff company I have ever encountered. I was walking down Fremont st when I was hijacked by 3 men in this God forbidden place. I was told they were all from Italy and had this amazing product from Italy! Lies the men were from Israel and the product who knows!! I was tricked into purchasing this $4000 products for the family discount by the store owner who was in town from Italy "more lies" I was told money back guarantee more lies!! They have no sign in the store with refunds policy and when you pay they hide the receipt with the bs policy so you can't see. Within 10min my left eye was swollen and burning so I called my lately and he told me to relax lady and just smile you will thank me later. I research the products online and find the whole thing was a scam. I went back to store and I was treated with yelling and threatened to be taken in the back room I left crying and scared and have never in my life been treated like this over a eye cream. I have been calling customer service and nobody does anything. I have contacted Las Vegas police,better bureau business training standards. I will not stop till this company is closed down.
This company is a scam! They are pros at ripping off people using deceptive sales practices and complete misrepresentation of the products.
I encountered the company in Las Vegas on Fremont Street. My friend & I both fell victom to their scheme. They had a nice store front and appeared to be a legitimate business. They said Adore cosmetics were from Italy and are !00% organic and hypo allergenic. The manager of the store is Lucas Juvanni. We dealt with both him and another sales person named Anabel. Both Lucas and Anabel, told us the exact same products are used for facials at the high-end Bellagio spa and the Bellagio spa charges over $500 for a single facial with the exact same Adore products. Lucas & Anabel told us that they work at the Bellagio spa doing facials. Lucas even when as far as to fake a phone call that he was going to the Bellagio later to do a facial. Both my friend and I purchased products. We took a couple products with us and they were to ship the rest.
After leaving, we noticed the receipt indicated no refunds...which no one in the store had informed us of this policy. I contacted the Bellagio spa and found out that they do not use Adore cosmetics and neither Lucas nor Anabel work at the Bellagio spa doing facials. It was also clear reading the labels that the products were not from Italy.
The following day, we returned and requested a refund. The sales people's demeanor had completely changed and they were rude & short with us. They were speaking among themselves in another language. Lucas said the packages had already been shipped so he could not refund but agreed to give us a partial credit and said he would issue remaining refund less restocking fee of 25% if we were not satisfied in 90 days. He gave us this in writing. Based on the tracking information, the packages had not been shipped at the time we talked to Lucas....another lie!
We both refused delivery of the packages and returned to Adore under the same tracking number. They have all the products back new & unused AND have my money! I have tried repeatedly to contact Adore via letter, email, & phone calls. I had a cell phone number for Lucas so I texted him. He first responded saying he would do whatever necessary to make me happy and then he didn't respond to the next several texts. I texted him a link to a review I made online and he responded stating that a "lady" in his office contacted me and offered a refund less restocking fee and I refused it. Absolutely no one contacted me from this company...I would never refuse a refund either. This is just another one of their tactics.
I cannot believe the Las Vegas tourism organizations allow this company to do business. They are preying on tourists.
I hope people will read this complaint before purchasing Adore Cosmetics.