Over the 4th of July my AC went out. I has been over a 100 degrees in Oklahoma lately. I was afraid I would have to wait until the next day to have this fixed but to my amazement someone actually came out on the 4th of July and fixed my AC. Wanted to let everyone know this company does what it says.
I purchased a gold plan 3 year home warranty and paid it in full on 03/20/2015. When I spoke to the sales representative, they said they back their reputation and fix anything and everything with a $60.00 service fee. On June 22nd, 2015, my water heater broke. I called them and opened a claim for repair. The professional assigned to the inspection took note and noticed that the unit had to be replaced.
After sending the information to AFC, they claimed that the unit was 16 years old, and they did not want to repair it. They only offered me a prorated amount of $300 if I decided to fix it. This is deceptive because they do not offer this information clearly upfront. What if the situation had been my AC which costs thousands of dollars? If they knew that my appliances would not be covered due to age, it needs to be clearly stated up front which was not.
I would like for the BBB to investigate the AFC for their deceptive practices. In addition, they normally refuse to offer the terms and conditions upfront. They waits 15-20 days to mail the customer a copy by mail. Why? I am quite saddened by the lies that AFC is providing its valuable customers. Without customers, there is no business.
AFC Home Club Reviews
Thanks AFC Home Club
Over the 4th of July my AC went out. I has been over a 100 degrees in Oklahoma lately. I was afraid I would have to wait until the next day to have this fixed but to my amazement someone actually came out on the 4th of July and fixed my AC. Wanted to let everyone know this company does what it says.
Ancres
I purchased a gold plan 3 year home warranty and paid it in full on 03/20/2015. When I spoke to the sales representative, they said they back their reputation and fix anything and everything with a $60.00 service fee. On June 22nd, 2015, my water heater broke. I called them and opened a claim for repair. The professional assigned to the inspection took note and noticed that the unit had to be replaced.
After sending the information to AFC, they claimed that the unit was 16 years old, and they did not want to repair it. They only offered me a prorated amount of $300 if I decided to fix it. This is deceptive because they do not offer this information clearly upfront. What if the situation had been my AC which costs thousands of dollars? If they knew that my appliances would not be covered due to age, it needs to be clearly stated up front which was not.
I would like for the BBB to investigate the AFC for their deceptive practices. In addition, they normally refuse to offer the terms and conditions upfront. They waits 15-20 days to mail the customer a copy by mail. Why? I am quite saddened by the lies that AFC is providing its valuable customers. Without customers, there is no business.