Affinion Group, Inc.

Country United States
State Connecticut
City Stamford
Address 6 High Ridge Park
Phone 800-282-3315

Affinion Group, Inc. Reviews

Most Useful Comment
  • Jan 25, 2016

Sales Tactic or Scam

Received form letter addressed to "Dear Valued Insured:". It explained its Privacy Policy for informational purposes to its members. However, I have never heard of Affinion Group, nor did I enroll with them for anything. This form letter also stated that if I have questions regarding my insurance coverage, to call them at 1-800-242-3916.

I definitely resent this type sales tactic (or scam). After reading the negative reviews, I'll continue to scrutinize my credit cards for fraudulent charges.


Mark as Useful [1 vote]
Most Useful Comment
  • Feb 27, 2015

Third party insurance company that provides "accidental death and dismemberment" policies to credit union customers. When I reviewed my stepfather's bank account, I saw this quarterly charge for insurance, and called this company to verify, since my stepfather died years ago. The first five calls I made, I was lied to and hung up on. They said there was no policy and urged me to fax my bank statement to their coporate office for review. When I called back yet again, I let them know that I am a trustee for the estate, and I have to be accountable to the estate attorney, and would be contacting them right after my phone call to the bank manager, who was also looking into the insurance debits. That was when Malisha, the manager for the Affinion Group backed up and started perjuring herself, almost trying to be helpful. She lied so much and then changed her story to let me know that my stepfather had a basic insurance policy, but would not give any details further, i.e., amount, etc. Stated she would cancel policy (he died in 2008!!), several years after the fact. I could not be given a direct number to claims either, and was told they would call me. We'll see. Just save yourself the trouble. Do not do business with the disreputable company.

Mark as Useful [1 vote]
Most Useful Comment
  • Nov 11, 2014


Mark as Useful [1 vote]
  • May 21, 2015

Money was being taken out of my handicapped daughter's account to pay for insurance i did not authorize. International bank and commerce in lawton, ok has been debiting this account for months. I finally stopped payment Cost of $36 paid to do this) and now the want me to sign a form or they will begin this payment again.

  • Apr 25, 2015

I receive notice that payments where due for act number Coverage ID# 753906233

Insured amount for $100,00

Quarterly amount taken form my bank account $45.00 since August 22, 2010.

I never signed with this company. They stated I have purchased this Insurance

thorugh my bank. When I called the back they stated that they where affilated with them?

My Bank is Bright Star Credit.

Thank You

  • Apr 10, 2015

I recently discovered that this company was making ACH deductions to a svgs acct with my credit union for a policy I never requested. When called, they indicated that I had requested an additional coverage of $100k, over and above the free standard policy offered by most credit unions. I NEVER applied for this. I have NEVER given this account to anyone, let alone for any type of payments. Upon closer look they took additional payments out in Sept and Dec 2014. They sent me a form to complete to request the policy be cancelled (why do I have to ask if I didn't request it to begin with?) and to request refund of the funds deducted. How surprised was I to find out that I have to have the form notarized? I believe this started because I sent in a form to name a beneficiary to the free standard coverage offered by my CU, and I believe that someone took it upon themselves to check a box requesting additional coverage. So I am spending money to notarize I am truly who I am to cancel a policy that was put into place with no verification of who was requesting get back funds that were taken without verifying I was the one authorizing the deductions

  • Jan 17, 2015

this company name Affinion group they sent me a letter about 2 years ago , that they are an insurance company for low price and they said they can take about twenty dollar from my account in US bank , and then they continue since that time till about aweek I went to chek my account and the bank say they don't know about company like this work with them. I ask them about the file and the process and full information about this insurance and I change my bank account they sent letter to send check for them. I found this name with logo of white house and some speak about hospital insurance and no detail enough. I check through the phone and then I found the previous report about them here.

  • Jul 28, 2014

They mail you claiming to be Member Service Center and that they are watching your credit cards for fraud. The form included gives them your credit report (but you sign it thinking YOU will get it) The form letter merely has your name and address inside saying you ordered Fraud Protection Plus and that you need to fill out the form to be covered plus you get a "free" credit report.

The address inside says PO Box 121619 Nashville, TN 37212-1619 and the envelope included to send it to says Member Services PO Box 5600 Binghamton, NY 13902-9900 and yet again, the form inside says to mail it to Member Services PO Box 5554 Binghamton, NY 13902-9904

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