Alamo Rent A Car

Country United States
State Texas
City Arlington
Address 1 Aviation Circle
Phone 888.826.6893

Alamo Rent A Car Reviews

  • Mar 13, 2015

If you are renting a car from Alamo in Cancun, be aware that there are timeshare touts from Vida Vacation Club operating INSIDE Alamo's rental pick-up at the airport. They are identical to the people you totally ignore when being solicited in the arrivals terminal.

The Vida reps operating at Alamo play on people's trust by claiming that Vida has Alamo's endorsement. The tout will offer you a discount on the car rental if you agree to "take a 90 minute tour" at The Grand Mayan in Playa del Carmen. DO NOT ACCEPT. It's not worth losing a vation day to the hours of high-pressure sales tactics and deception that you will ultimately have to endure.

Also know that Alamo Cancun charges for a full tank of gas, no matter how much you actullay use, and may neglect to mention that. Carefully read every "option" in the contract before you initial. Have the attendant document every existing scratch and dent to the car, top to bottom, *before* you drive away. Watch out for other charges like cleaing sand from the floor of the car when you being it back. Know that your credit card will be charged for the full amount straight away. The company does not pre-authorize as is customary. You can not assume good faith dealing from Alamo Cancun.

Better maybe just to go to one of the competitors where trust is less of an issue.

  • Sep 16, 2014

Count on Alamo to leave you stranded, broken down and helpless. On our short honeymoon, we rented an Alamo car from Bozeman, Montana Alamo to tour Yellowstone Park. On our way back to Bozeman, we were driving up a highway incline in the middle of nowhere, when the car slowly came to a stop. We were able to pull off the road just in the nick of time. I quickly reached for my phone because the Alamo brochure boasts about its new 24 hour emergency roadside assistance. Of course, because of our remote location there was no cell service. After trouble shooting, we decide to start walking to try to get within cell range. After a walking a mile and finding one particular spot, we could just manage to get the phone to dial Alamo in Bozeman. After explaining to the customer service agent our situation, our location, and the danger of our situation, I quickly explained how I might lose my cell signal at any moment and that they needed to get a tow truck on its way. Instead of having concern for us and the situation we were in, the agent began to question if we had run out of gas or if we had used diesel and so on, implying that we got ourselves into this situation and never once saying they will help and get a tow truck on the way. After repeatedly stressing I could lose my cell connection at any moment, the agent put me on hold for 5 minutes and then again for 10 minutes, which is when I lost my connection.

After again finding a cell hot spot, I tried calling the Alamo number for the next 20 minutes, only to get a busy signal. Since the lackadaisical Alamo agent was unconcerned about our situation and safety, our only hope was for a good Samaritan to pick us up before night set in. Luckily for us, a good Samaritan reluctantly stopped and agreed to give us a lift the 2.5 hours back into Bozeman. I called the agent once we were in cell range, to find out he had never sent a tow truck or anyone else to help us for that matter and he never once apologized for the situation, but instead said that once we dropped the keys off at the office they would send a tow truck to pick up the vehicle. And then to add insult to injury, he proceeded to threaten us with the $600 towing charge if it was found that it was our fault that the car stopped working. Unbelievable! Alamo customer service saying should be, "We have no concern for customer safety and the customer will always be assumed to be at fault, even if they end up stranded on the side of a remote highway.” This took up a day and half of our honeymoon. The next day we spoke with the manager who was useless and uncaring, the equivalent of the company robot. After calling everyday for over a week, leaving messages for the manager and waiting to hear when we would be, at the very least, refunded our rental fee, we finally heard from Alamo that it was a mechanical issue (no fault of ours) and we would be refunded. There was never an apology or gesture by the company for the poor customer service that put us in an unsafe and dangerous situation. Shameful!

  • Aug 25, 2014

Months after we rented a car to go to Madison, WI, we got an invoice from Alamo Rental stating that they would add an additional fee to my credit card because of an alleged toll road violation in Illinois.

Never happened.

There were three adults in the car. Not having any sort of EZ-Pass, we always went to manned toll booths and alway had a green light/raised gate when we went through.

Alamo gives no chance to dispute just -- boom -- slap on an extra charge. And it's pretty tough to prove that you didn't do something 4 months after the fact, when you've failed to video record your entire trip for your own protection.

What a shakedown. By the State of Illinois, Alamo or both.

This will be a dispputed credit card charge, needless to say.

  • Jul 4, 2014

Whatever you do, AVOID this Alamo branch, if not, all of the Alamos in the DC area.

Read these reviews as well:

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(((link redacted)))

I have rented for years without ANY problems with companies such as Enterprise (which Alamo happens to now be under, ironically) and Avis, to name a couple. I have never had any problems with my rentals and their post-inspections.... until I used this company at this branch. I purchased a deal off of Hotwire, thinking "what a great deal Alamo has." I was even "upgraded" from a Dodge minivan to a Chrysler. I thought, "Wow, this company is great." That afternoon, I took some friends out to MD in this van, had a great evening, and returned the van back to DCA via the afterhours drop-off (a little past midnight), UNDAMAGED, with witnesses to verify. I dropped the keys AND rental agreement in their dropoff box, double checked the van for anything out of the ordinary, and off I went home to sleep.

Then, I get a voicemail in the morning claiming they found scratches on the vehicle. Of course, I am surprised, upset, and VERY suspicious. I have never gotten into an accident in my life and my driving record is clean. I denied the damages, of course, and yet they insisted they needed to write up a claim. They told me that they will look at video surveillance footage to see who caused the damages. Later that month, I receive an invoice of $1000 and a repair shop estimate with non-timestamped pictures of the alleged van with scratches. $1000 for scratches!!

To add to my skepticism of their validity, there were two very important discrepancies in their claim; the year and VIN number of the vehicle on their claim invoice did NOT match the vehicle information on the repair shop estimate. What a scam! And, yet, the Risk Supervisor and Branch Manager at the location both insisted that they were still pursuing this claim.

Let's just say that 1/2 a year later, I'm still fighting their bogus claim. They haven't explained why the VIN numbers didn't match, yet, in their response to my complaint to the Office of Attorney General, they claimed they explained it to me. What liars!

In addition, after multiple requests, they wouldn't show me any video footage, any timestamped photos, or any documents of the vehicle's inspections before and after my rental.

Furthermore, my rental agreement lacked any vehicle information - year, make, model, VIN, etc.. So, there's absolultely no way for anyone to verify any of their allegations.

As suggested by many online reviews regarding other bogus car rental claims from the same company, I've contacted the Office of Attorney General and the Better Business Bureau. I've also taken to social media to spread awareness.

Alamo has been uncooperative, unreliable, and, quite frankly, untrustworthy.

Learn from my mistake and the mistake of many others. This company, among many other car rental companies, will take advantage of you if you're not careful. Do your research and protect yourself.

Most importantly, avoid this company at all cost.

For an illustration of this scam and of my experience, check out my infograph, which has been shared on Reddit, Twitter, Facebook, Google Plus, etc.

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