I have only had a couple dealings with this company and the 2nd one was after a purchase I made for EMG pickups. I returned them and was given all the proper instructions on how to do it at my own expense. There was no issue conveyed over the phone or in chat that this would be a problem. I had canceled a few orders prior as well.
I did pay in full a vox vt40 amp and cable. I was told this was counted as a return by Zach because I inquired about a return and someone there not me took it upon themselves to issue a tag. They don't know how to void them so they send them off and make that my fault. I worked in shipping so I know that any time a label is made it can be voided.
I paid to return the EMG's with tracking and they acknowledge receiving them on there end. I was told I still have to pay the return tag fee that I did not ask for or use. I was be littled by the rep for using my own tag and emailing the tracking info same day it shipped. It makes there job very hard but no one conveyed that to me or the fees after I called and they had the items.
I don't read minds and I had no idea that of all the custumers they have I caused this many problems. I never meant any of this in vengance or harm. That being said I have taken steps to file complaints with the proper agenceys in my state and with the Better Business Bureua.
They told me the day I caceled my last purchase after getting talked down to like a 2nd class citizen that I can order the guitar but I cannot return it for any reason. Then proceeded to cut off my 3 payment plans in the future telling me I can pay in full on anything I just cannot return items anymore.
Shocked but not really this is why the USA has outsourced a lot of American Jobs especially customer service work answering phone calls. These people well the ones I talked to Zach (supervisor) Mattie (Credit Departement) and many others hang up on me.
They tell me not to call when I am asking about the refund matter but to forward questions to the legal department. I was given the email but really why does a music store have a on call legal department?? They could not tell me or even who would answer the email. The forwarded documents and my email about the lack of respect shown. I also let them no that no of this would have come about had I been told. I do not read minds but I know the vibe of the company now and I got approved some where else.
I have been given the run around for days with this company. I called yesterday to get answers with the 3 pay plan and return that I made and several reps just hung up as soon as I said who I was.
I have since filed a dispute with my card, the attorney general and the better business bureau have all been informed and complaints offically filed against this company and Jim Hubbing President.
I was given information about my reutrn and that it was ok to send it in and from there all the problems started. I was quoted one price (higher) before sending the item back and now it has gone down more. Everyone there is rude and I spoke to no one who could answer my questions.
This company and Jim Hubbing have lost a customer who was unaware of anything up until I went to make an order 03/18/15 where I got talked down to and was treat horribly buy the reps. I cancelled the order as I was told there we be no returns accepted. An internet company should expect returns when a consumer buys something that is not checked by anyone except quality control in another country.
I was told I had canceled too many orders, had returned too many items, and did not use the provided return label. I only returned one item that was the EMG 57 66 and was given no prior clue that this was a problem or that using my own money to send it would be a problem either.
These reps here are why indians are taking phone jobs from americans and I can understand why. These reps straight up are ungrateful and while they may make good money they do not act like it.
Just rude and I still have no answer why my credit line was cut off. The emails provied by AMS are crap I never got any answer.
American Musical Supply Reviews
I have only had a couple dealings with this company and the 2nd one was after a purchase I made for EMG pickups. I returned them and was given all the proper instructions on how to do it at my own expense. There was no issue conveyed over the phone or in chat that this would be a problem. I had canceled a few orders prior as well.
I did pay in full a vox vt40 amp and cable. I was told this was counted as a return by Zach because I inquired about a return and someone there not me took it upon themselves to issue a tag. They don't know how to void them so they send them off and make that my fault. I worked in shipping so I know that any time a label is made it can be voided.
I paid to return the EMG's with tracking and they acknowledge receiving them on there end. I was told I still have to pay the return tag fee that I did not ask for or use. I was be littled by the rep for using my own tag and emailing the tracking info same day it shipped. It makes there job very hard but no one conveyed that to me or the fees after I called and they had the items.
I don't read minds and I had no idea that of all the custumers they have I caused this many problems. I never meant any of this in vengance or harm. That being said I have taken steps to file complaints with the proper agenceys in my state and with the Better Business Bureua.
They told me the day I caceled my last purchase after getting talked down to like a 2nd class citizen that I can order the guitar but I cannot return it for any reason. Then proceeded to cut off my 3 payment plans in the future telling me I can pay in full on anything I just cannot return items anymore.
Shocked but not really this is why the USA has outsourced a lot of American Jobs especially customer service work answering phone calls. These people well the ones I talked to Zach (supervisor) Mattie (Credit Departement) and many others hang up on me.
They tell me not to call when I am asking about the refund matter but to forward questions to the legal department. I was given the email but really why does a music store have a on call legal department?? They could not tell me or even who would answer the email. The forwarded documents and my email about the lack of respect shown. I also let them no that no of this would have come about had I been told. I do not read minds but I know the vibe of the company now and I got approved some where else.
I have been given the run around for days with this company. I called yesterday to get answers with the 3 pay plan and return that I made and several reps just hung up as soon as I said who I was.
I have since filed a dispute with my card, the attorney general and the better business bureau have all been informed and complaints offically filed against this company and Jim Hubbing President.
I was given information about my reutrn and that it was ok to send it in and from there all the problems started. I was quoted one price (higher) before sending the item back and now it has gone down more. Everyone there is rude and I spoke to no one who could answer my questions.
This company and Jim Hubbing have lost a customer who was unaware of anything up until I went to make an order 03/18/15 where I got talked down to and was treat horribly buy the reps. I cancelled the order as I was told there we be no returns accepted. An internet company should expect returns when a consumer buys something that is not checked by anyone except quality control in another country.
I was told I had canceled too many orders, had returned too many items, and did not use the provided return label. I only returned one item that was the EMG 57 66 and was given no prior clue that this was a problem or that using my own money to send it would be a problem either.
These reps here are why indians are taking phone jobs from americans and I can understand why. These reps straight up are ungrateful and while they may make good money they do not act like it.
Just rude and I still have no answer why my credit line was cut off. The emails provied by AMS are crap I never got any answer.