APH Stone Solutions was contracted to fabricate and install granite counter tops for our kitchen and two bathrooms. The agreed upon installation date was April 28th 2014. When they didn't show up we called and were told by Christina the office manager that the forklift dropped the granite for the kitchen and it broke. A new piece was going to be there that afternoon and we would have our tops the next day. The next day Christina told us the granite was late getting there but we would have it the next day. All this time we have no kitchen sink or bathroom sinks. The next day we were told the forklift was broken and they couldn't get the granite loaded, the part for the forklift would be there in the afternoon. On wed I called and spoke to the supposed owner and was told that they didn't even have our granite and Christina must have had us confused with somebody else. The owner told me the granite should be there on Friday and he would have it cut and installed on that day no matter how late they would have to work. Long story short that didn't happen we were then promised Saturday, that didn't happen. On Monday about four in the afternoon three guys show up with the granite for the kitchen. They installed two of the three pieces in the process knocking two holes in my wall and denting the door on the brand new microwave. They then left with out even fastening the pieces in place promising to return the next morning with the bathroom vanities and finish the installation. When they didn't show up by noon my contractor called and asked where the rest of the granite was. He talked to a guy named Eric that said he had no idea of the situation. My contractor and I drove down to there shop to find out what was going on. Eric and Christina said they had no control over our order. That was up to the owner who was not there. I became very upset, Eric couldn't deal with it so he called the police. When the police arrived we were still being ignored. The officer asked why he was called and I responded that he just became the customer service dept for Stone Solutions. After about two minutes who should happen to appear out of the back room but the owner of the company. The officer asked him to explain. The owner said he had three days from the delivery of the granite to complete the installation. My contractor asked to see the vanity tops because if they were done he would install them. After several excuses and beating around the bush the officer asked the owner to show us the tops. The owner then admitted they were not made yet. We were told over a week before they were done and just needed to be installed and the installation crew was backed up. At this time the officer wanted to leave because this was not a criminal matter. He suggested we wait until Thursday which would be the three days that was supposedly in the contract. We agreed and left. On Thursday we were told the installers would be there by 12:30, guess what? No installers all day. On Friday afternoon the installers show up and proceed to finish installing the kitchen granite. They placed the vanity top in one bathroom but didn't attach it. They did not install the back splash and did not have the second bath vanity top. They said they would be back on Saturday to finish. They never showed up. At every turn this company has lied and cheated us. They have been paid in full for the work. There is no wording in the contract we have about Three days to complete. The bathroom vanity they did place is not cut right. The installers just shrug their shoulders and say they are only installers. The workmanship of this company is sub par and their management and office staff are total liars.
I hired this company to install granite counter tops in my kitchen baths and open areas i picked out the granite i like and they told me needed to pay 3/4 of the job up front to which i did. then they scheduled installation of my project for the 18th of april between 8-10 am a friday she told me it was a big job and it would take all day .. i called the wednesday before to make sure they were all set to come to my home i spoke with the owner Alcides and told him i was going to install the new vanities the night before so making sure you were coming. he said yes see you friday. friday morning comes the plumber i hired to disconnect the bath sinks showed up put all new shut offs on and proceeded to prepare for for the new top and kitchen counters. 10 am rolls around and i call the office and talk with christine the girl managing the office she told me the were running behind and would be there by 11am, that time came and went called agian she said they were headed to the office from plam harbor to load the trailer and head my way be there soon ...plumber still waiting no show its 2pm called office no answer called owners cell phone no answer called office several times more no answer 3pm called office from another phone number they answered eric this time said yes they were there loading the truck it was raining leaving in ten minutes i explained that i have had a plumber waiting there all day they said we are comin i said christine said it would take all day to install my job where are you replied leaving now ..5pm i told the plumber to leave he billed me for the time he waited ..7pm they knock at my door and tell me they are there to drop off my granite and will be back on monday to install but they needed the rest of the money first i replied that i am not going to pay for something you have not installed yet the man told me then he had to take the granite back to the office 2 hrs away from my house mind you ...i called saturday no answer sunday no answer monday no answer all this time there voice mail is full called owner nothing wednesday comes now 6 days no sinks no way to cook or clean or for my kids to wash up or brush teeth. get ahold of the owner he ststes that he will not install my kitchen unless i pay up front i told him that is crazy i already paid almost 6000 up front he said that he had 72 hours once i paid to instll the granite i told him it says that no where on your paperwork he told the office girl told me that i disagreed he ststed i have the granite cut and ready to install if you want to handle it , i said when he said friday before 11 but you have to pay first i agreed they showed up at 230 pm collected the check and began work there supervisor came to my home to pick up the check and leave the installers worked until 8pm then told me they would be back in the morning saturday 9 days no sinks saturday comes the installer tell me they are sending him somewhere else i call the office christine tells me that the installer said i said it was ok that they come in the afternoon i told no i did not she said the will be there in the afternoon needlees to say the phone chasing continued that day unitl dark and no show no call again ..sunday nothing monday i call she agian tells me call installer he make his schedule. ido that he said i promise i will have you done today ,,,nothing tuesday nobdy is answering me this is so unprofessional ..now mind you that the job they have done is one complete bathroom but didnt drill the holes to install faucets so guess what ....no sinks no water no calls no answer please do not use this company i have invest 8000 + and have nothing to show for it except a bad taste in my mouth do not do business with them after i post this my next emial is to the news and a call to my attorney
APH Stone Solutions Reviews
APH Stone Solutions was contracted to fabricate and install granite counter tops for our kitchen and two bathrooms. The agreed upon installation date was April 28th 2014. When they didn't show up we called and were told by Christina the office manager that the forklift dropped the granite for the kitchen and it broke. A new piece was going to be there that afternoon and we would have our tops the next day. The next day Christina told us the granite was late getting there but we would have it the next day. All this time we have no kitchen sink or bathroom sinks. The next day we were told the forklift was broken and they couldn't get the granite loaded, the part for the forklift would be there in the afternoon. On wed I called and spoke to the supposed owner and was told that they didn't even have our granite and Christina must have had us confused with somebody else. The owner told me the granite should be there on Friday and he would have it cut and installed on that day no matter how late they would have to work. Long story short that didn't happen we were then promised Saturday, that didn't happen. On Monday about four in the afternoon three guys show up with the granite for the kitchen. They installed two of the three pieces in the process knocking two holes in my wall and denting the door on the brand new microwave. They then left with out even fastening the pieces in place promising to return the next morning with the bathroom vanities and finish the installation. When they didn't show up by noon my contractor called and asked where the rest of the granite was. He talked to a guy named Eric that said he had no idea of the situation. My contractor and I drove down to there shop to find out what was going on. Eric and Christina said they had no control over our order. That was up to the owner who was not there. I became very upset, Eric couldn't deal with it so he called the police. When the police arrived we were still being ignored. The officer asked why he was called and I responded that he just became the customer service dept for Stone Solutions. After about two minutes who should happen to appear out of the back room but the owner of the company. The officer asked him to explain. The owner said he had three days from the delivery of the granite to complete the installation. My contractor asked to see the vanity tops because if they were done he would install them. After several excuses and beating around the bush the officer asked the owner to show us the tops. The owner then admitted they were not made yet. We were told over a week before they were done and just needed to be installed and the installation crew was backed up. At this time the officer wanted to leave because this was not a criminal matter. He suggested we wait until Thursday which would be the three days that was supposedly in the contract. We agreed and left. On Thursday we were told the installers would be there by 12:30, guess what? No installers all day. On Friday afternoon the installers show up and proceed to finish installing the kitchen granite. They placed the vanity top in one bathroom but didn't attach it. They did not install the back splash and did not have the second bath vanity top. They said they would be back on Saturday to finish. They never showed up. At every turn this company has lied and cheated us. They have been paid in full for the work. There is no wording in the contract we have about Three days to complete. The bathroom vanity they did place is not cut right. The installers just shrug their shoulders and say they are only installers. The workmanship of this company is sub par and their management and office staff are total liars.
I hired this company to install granite counter tops in my kitchen baths and open areas i picked out the granite i like and they told me needed to pay 3/4 of the job up front to which i did. then they scheduled installation of my project for the 18th of april between 8-10 am a friday she told me it was a big job and it would take all day .. i called the wednesday before to make sure they were all set to come to my home i spoke with the owner Alcides and told him i was going to install the new vanities the night before so making sure you were coming. he said yes see you friday. friday morning comes the plumber i hired to disconnect the bath sinks showed up put all new shut offs on and proceeded to prepare for for the new top and kitchen counters. 10 am rolls around and i call the office and talk with christine the girl managing the office she told me the were running behind and would be there by 11am, that time came and went called agian she said they were headed to the office from plam harbor to load the trailer and head my way be there soon ...plumber still waiting no show its 2pm called office no answer called owners cell phone no answer called office several times more no answer 3pm called office from another phone number they answered eric this time said yes they were there loading the truck it was raining leaving in ten minutes i explained that i have had a plumber waiting there all day they said we are comin i said christine said it would take all day to install my job where are you replied leaving now ..5pm i told the plumber to leave he billed me for the time he waited ..7pm they knock at my door and tell me they are there to drop off my granite and will be back on monday to install but they needed the rest of the money first i replied that i am not going to pay for something you have not installed yet the man told me then he had to take the granite back to the office 2 hrs away from my house mind you ...i called saturday no answer sunday no answer monday no answer all this time there voice mail is full called owner nothing wednesday comes now 6 days no sinks no way to cook or clean or for my kids to wash up or brush teeth. get ahold of the owner he ststes that he will not install my kitchen unless i pay up front i told him that is crazy i already paid almost 6000 up front he said that he had 72 hours once i paid to instll the granite i told him it says that no where on your paperwork he told the office girl told me that i disagreed he ststed i have the granite cut and ready to install if you want to handle it , i said when he said friday before 11 but you have to pay first i agreed they showed up at 230 pm collected the check and began work there supervisor came to my home to pick up the check and leave the installers worked until 8pm then told me they would be back in the morning saturday 9 days no sinks saturday comes the installer tell me they are sending him somewhere else i call the office christine tells me that the installer said i said it was ok that they come in the afternoon i told no i did not she said the will be there in the afternoon needlees to say the phone chasing continued that day unitl dark and no show no call again ..sunday nothing monday i call she agian tells me call installer he make his schedule. ido that he said i promise i will have you done today ,,,nothing tuesday nobdy is answering me this is so unprofessional ..now mind you that the job they have done is one complete bathroom but didnt drill the holes to install faucets so guess what ....no sinks no water no calls no answer please do not use this company i have invest 8000 + and have nothing to show for it except a bad taste in my mouth do not do business with them after i post this my next emial is to the news and a call to my attorney