I would strongly advise you to NOT to buy items from this firm! I ordered a new washer/dryer on March 7th and it was supposed to be here by (their ETA March 16th). Turns out the ETA was when they would get the unit (gee, their site said the units were in-stock). They are a pass through firm and, based on the other reviews I have seen, are a terrible firm to do business with! I stil don't have the units - I just hope they are OK when they get here based on the reviews that speaks to bad units being delivered - that is assuming they get here at all given that they just missed their last ETA delivery date to me!
Use them for price comparison but NOT to buy from. Price matching is best and buy local or from a repuptable firm on the internet!
I ordered a Signature Design by Ashley D34532124 Alyssa Counter Height Table with (4) 24" Stools, Bronze Metal, Inlaid Veneer, Server Top and Base in Dark Brown, on July 26, 2014 at 3:12 pm from Appliance Connections website http://www.appliancesconnection.com. I receive may email that the order was accepted for a counter height table with (4) 24" barstools. The order was changed sometime after I placed my online order and before I received the delivery of only the table on 8/18/14. Appliance Connection did not notify me of the order change and allowed the table to be shipped to me on August 18, 2014 without (4) 24" bar stools that were part of my original order I placed. I called the customer service and spoke to Ashley and Mr., Calvin Pittman to inquire about my order and when will I received my 4 24" barstools. I was told that I could purchase the chairs at a discount if I still wanted them. However, no price was given for (4) barstools. Only double talk and the run around. Calvin advised me to stop smacking (eating) in his ear; which, I was not doing. Their phone system has bad static on the line. I advised Calvin that this was false advertising and fraud. Calvin advised that this was unfortunate situation but their policy allows them to change customers purchases whenever. Calvin Pitman advised me to have my lawyer to contact them because he was not going honor my original order placed. Calvin also advised that he would sale me the (4) 24” bar stools at a discount but no discount process was advised. I told Calvin Pitman that I want what I originally ordered; which included a counter height table and (4) 24” bar stools. Then Calvin offered to discount the table $50.00 dollars to forget about the chairs. I asked why ship the order if you knew you were not going to honor it in the first place. I asked why they (Appliance Connection) did not call me or email me once they realized that they were not going to ship the (4) 24" barstools. I called them a couple of times prior to the order shipping and was never was advised that the order was changed to only ship the table. Mr. Calvin Pittman advised that this was unfortunate situation but there policy is they can changes orders at will, as they deem necessary.
I believe that they posted a False/Fraudulent advertisement, and loss leader to entice consumers to purchaser a product they have no intention to honor and fill the customer’s original order. This is nothing more than a bait and switch strategy to extorted more money from the consumer for the same product they listed at a lower price. They still sale this product a table and (4) 24" bar stools for a much higher price, $300.00 more then what I paid for it. They also changed the pricing on their website for this product that allows you to purchase just the table or just the chairs or the set, which includes the table and (4) barstools. When I order the dinette set the price was not broken down as it is now on the website. When I purchased (7/26/14) the dinette set the price was not broken down in component but as a set that included the counter height table and (4) 24” bar stools. I cannot stress that this company should honor my original purchase of a counter height table and (4) 24" barstools for the $365.00 with free shipping. Application Connection never notified me or offered some other options regarding this order until I contacted them because the order partially shipped. Now, if I cancelled thee order they would have penalized me with a restocking fee, which would be wrong on so many levels. I finally discontinued the conversation with the customer service rep Calvin Pitman; because he advised that, this was a misfortune. I told Calvin Pitman that I followed their instruction while the shipping guys were here and they opened the box to ensure that table & chairs were not damaged; however, they did not ship any chairs. I advised Calvin Pitman that in order to ship this product back it needs to be re-package and Calvin Pitman advised that the shippers would re-pack. I think this was another lie and that they would credit my account minus the shipping cost or restocking fee if I agree to it.
Appliance Connection has provided to be and unreliable, non-reputable organization that continues to advertise false promotions on their website. In searching the BBB website, I notice that there are several complaints against this organization for similar incidents. I wish I would have check BBB.org first before I purchased from anything from them. I know now not to do any future business with this company. Nann, Atlanta,Georgia
On both separate orders, six months apart this company was a no show on delivery day. They use A&B Trucking which is incompetent and rude. Today (the second failure) the promised to deliver our oven sometime between 12-6pm (a very large window of time) and they didn't show. The driver called at 6:22pm to say the oven wasn't on the truck. He was very rude and when asked when the product WOULD be delivered he suggested ""late next week"". If this was this companies first failure with us, I would chalk it up to a fluke. They fail EVERYTIME and I am stupid enough to try them a second time.
Avoid this company. I finally looked up other reviews and others have had the same problem. Learn from our mistake and avoid this company which offers a very low price but unacceptable service is too much to make the savings worth it.
Appliance Connection Reviews
I would strongly advise you to NOT to buy items from this firm! I ordered a new washer/dryer on March 7th and it was supposed to be here by (their ETA March 16th). Turns out the ETA was when they would get the unit (gee, their site said the units were in-stock). They are a pass through firm and, based on the other reviews I have seen, are a terrible firm to do business with! I stil don't have the units - I just hope they are OK when they get here based on the reviews that speaks to bad units being delivered - that is assuming they get here at all given that they just missed their last ETA delivery date to me!
Use them for price comparison but NOT to buy from. Price matching is best and buy local or from a repuptable firm on the internet!
I ordered a Signature Design by Ashley D34532124 Alyssa Counter Height Table with (4) 24" Stools, Bronze Metal, Inlaid Veneer, Server Top and Base in Dark Brown, on July 26, 2014 at 3:12 pm from Appliance Connections website http://www.appliancesconnection.com. I receive may email that the order was accepted for a counter height table with (4) 24" barstools. The order was changed sometime after I placed my online order and before I received the delivery of only the table on 8/18/14. Appliance Connection did not notify me of the order change and allowed the table to be shipped to me on August 18, 2014 without (4) 24" bar stools that were part of my original order I placed. I called the customer service and spoke to Ashley and Mr., Calvin Pittman to inquire about my order and when will I received my 4 24" barstools. I was told that I could purchase the chairs at a discount if I still wanted them. However, no price was given for (4) barstools. Only double talk and the run around. Calvin advised me to stop smacking (eating) in his ear; which, I was not doing. Their phone system has bad static on the line. I advised Calvin that this was false advertising and fraud. Calvin advised that this was unfortunate situation but their policy allows them to change customers purchases whenever. Calvin Pitman advised me to have my lawyer to contact them because he was not going honor my original order placed. Calvin also advised that he would sale me the (4) 24” bar stools at a discount but no discount process was advised. I told Calvin Pitman that I want what I originally ordered; which included a counter height table and (4) 24” bar stools. Then Calvin offered to discount the table $50.00 dollars to forget about the chairs. I asked why ship the order if you knew you were not going to honor it in the first place. I asked why they (Appliance Connection) did not call me or email me once they realized that they were not going to ship the (4) 24" barstools. I called them a couple of times prior to the order shipping and was never was advised that the order was changed to only ship the table. Mr. Calvin Pittman advised that this was unfortunate situation but there policy is they can changes orders at will, as they deem necessary.
I believe that they posted a False/Fraudulent advertisement, and loss leader to entice consumers to purchaser a product they have no intention to honor and fill the customer’s original order. This is nothing more than a bait and switch strategy to extorted more money from the consumer for the same product they listed at a lower price. They still sale this product a table and (4) 24" bar stools for a much higher price, $300.00 more then what I paid for it. They also changed the pricing on their website for this product that allows you to purchase just the table or just the chairs or the set, which includes the table and (4) barstools. When I order the dinette set the price was not broken down as it is now on the website. When I purchased (7/26/14) the dinette set the price was not broken down in component but as a set that included the counter height table and (4) 24” bar stools. I cannot stress that this company should honor my original purchase of a counter height table and (4) 24" barstools for the $365.00 with free shipping. Application Connection never notified me or offered some other options regarding this order until I contacted them because the order partially shipped. Now, if I cancelled thee order they would have penalized me with a restocking fee, which would be wrong on so many levels. I finally discontinued the conversation with the customer service rep Calvin Pitman; because he advised that, this was a misfortune. I told Calvin Pitman that I followed their instruction while the shipping guys were here and they opened the box to ensure that table & chairs were not damaged; however, they did not ship any chairs. I advised Calvin Pitman that in order to ship this product back it needs to be re-package and Calvin Pitman advised that the shippers would re-pack. I think this was another lie and that they would credit my account minus the shipping cost or restocking fee if I agree to it.
Appliance Connection has provided to be and unreliable, non-reputable organization that continues to advertise false promotions on their website. In searching the BBB website, I notice that there are several complaints against this organization for similar incidents. I wish I would have check BBB.org first before I purchased from anything from them. I know now not to do any future business with this company. Nann, Atlanta,Georgia
The company cannot deliver as promised.
On both separate orders, six months apart this company was a no show on delivery day. They use A&B Trucking which is incompetent and rude. Today (the second failure) the promised to deliver our oven sometime between 12-6pm (a very large window of time) and they didn't show. The driver called at 6:22pm to say the oven wasn't on the truck. He was very rude and when asked when the product WOULD be delivered he suggested ""late next week"". If this was this companies first failure with us, I would chalk it up to a fluke. They fail EVERYTIME and I am stupid enough to try them a second time.
Avoid this company. I finally looked up other reviews and others have had the same problem. Learn from our mistake and avoid this company which offers a very low price but unacceptable service is too much to make the savings worth it.