I would pay extra before ever ordering from Aquatraders again. I bought an Odyssea CFS500 filter for my aquarium for $53. online. Great price, but don't count on support. The O-rings on the lid are too fat, making the "quick-release" valves anything but easy to remove.
I complained to Aquatraders - who had already been advised of this problem as I found out - but they repeatedly ignored my questions and after an evasive email exchange invited me to return the filter to an address in China!
The product is probably an illegal clone of the Fluval FX5 which accounts for the low price. But the support is even worse.
By the way, Aquatraders has an 800 number (800-970-2782) which they don't give on their website. Use it, but don't expect any help. Buyer beware!
Aquatraders.com Reviews
I would pay extra before ever ordering from Aquatraders again. I bought an Odyssea CFS500 filter for my aquarium for $53. online. Great price, but don't count on support. The O-rings on the lid are too fat, making the "quick-release" valves anything but easy to remove.
I complained to Aquatraders - who had already been advised of this problem as I found out - but they repeatedly ignored my questions and after an evasive email exchange invited me to return the filter to an address in China!
The product is probably an illegal clone of the Fluval FX5 which accounts for the low price. But the support is even worse.
By the way, Aquatraders has an 800 number (800-970-2782) which they don't give on their website. Use it, but don't expect any help. Buyer beware!