Assaurance wireless should be put out of bussiness, they are ripping off the government by not doing their job.They tell you to recertify over and over,and when you do they never get it right they keep telling you to do it over again.Lifeline told me to have them have a conference call with them, because they say I do qualify,but they refuse. and just keep jerking me around, calling me I`m lying. I have been going through it for months.
Hundreds of applications from Assurance Wireless were sent here in Mt. Shasta, Ca and also Weed, CA. Went online to Assurance Wireless and entered my zip code (96067 and Weed's 96094). Next page said yes service was in my area and in Weed. I proceeded to fill out the application online. I was given a code and pin # to use for CA Lifeline.
Qualified by Lifeline. Received phone from Assurance. One major problem. They use Sprint and we have no Sprint coverage here. Tried and tried and tried to get through to a live person with no luck. Called Virgin Mobile (Parent comapny) told them of my troubles and was connected to a live person with Assurance.
After 20 minutes of the person not grasping that I was sent a phone with Sprint coverage and we do not have Sprint coverage, I asked her to go to Sprint.com, type in my zip code, which she did. Oh my, no coverage. I told her that it is fraud to say I qualify and are in a service area and then send me a phone I cannot use.
I was told that someone would call me in 3-5 business days and that they would get me coverage. Never a call. Tried for weeks to get through to a live person with Assurance Wireless. Could not get through to Assurance Wireless without having a cell number. Didn't have a cell number because I was in a no Sprint service area. After 3 weeks I was able to get through to Assurance via Virgin Mobile.
Went through the same process and then I was told that I had been assigned a cell number but that it was no longer valid due to not using it within 30-days. Couldn't use it, no service.
So now I have a cell phone that the government has paid for and I cannot use.
My mother is a retired lunch lady who doesn't get much money from her social security. She has medicaid ins and that should be enough to qualify her for the lifeline phone. She has actually had one since 2010. Now that she recently was hurassed to renew her contract ( she was called repetedly on the phone) when her contract should not need renewing till october. She renewed her contract over the phone and now they switched her over to a payment plan without notifying her.
She has tried to get them to switch it back and they now say that someone else has an assurance lifeline phone at the same address. The "Customer Service" just give her the run around on the phone, and now she recieved a letter stating that there is something wrong with her information. but when I check online the information is correct and she is still under a 10 cent a minute plan. It may not sound like much but to someone living on a fixed income it can become expensive when your on hold for the doctors office.
I have lost my assurance phone and am trying to suspend lost phone and receive replacement. However every time I send them information it seems as if they are responding to a new complaint. When I use their case numbers they e-mail me I get an e-mail with a new one no matter what information or question I ask. I have to talk to a local representitive and get no name. This is supposed to be a federal subsidised service and I am getting the feeling they are just taking the money end giving very poor or no customer srevice. I can not understand when I tell them I have no phone and can only contact them by e-mail at the local library, they send me a phone number to call if I have any questions.
I bought a phone from assurance wireless on Nov 10th. I used it until Nov20th with constant malfunctions. On Nov 20th I called them with my complaint. They offered to replace it with the same phone, I declined, stateing that I wanted a different phone. They told me that I couldnt receive a different phone without returning the phone for a refund and purchaseing a different one. So, that is what I did. On Nov 21st, I received the new phone and sent the malfunctioning back for a refund .On the 5th of Dec ,I called them back to check on my refund . They told me that I did not act within the 14 day acceptance period, so I look at my credit card records and called them back with proof that I had acted within the 14 day acceptance period. They then apologised and told me to give them 72hrs to make the refund and then give them a call back. On Dec 8th I called them back to check on the refund and they then told me that they hadnt received the defective phone and wouldnt give a refund until the phone was returned. These people are hoping that I will give up and let this go . They are sadly mistaken . I will not give up until my money is returned and hopefully consequinces for their actions are delivered.
assurance wireless have bad service my calls are always dropping and have the time I don't hear it ring why is that? Can anyone please tell me why this is.
Assurance wireless is ripping off the people that the government subsidizes, by taking more minutes away. They do not provide what they advertise. The countries that service this contract are sub-par.
Boost Mobile Calling Center in DOMINICAN REPUBLIC selling the information that you had in the Boost Mobile cell phone and account.
BE CAREFULL WITH THE BOOST MOBILE CUSTOMER SERVICES (Calling Center) IN DOMINICAN REPUBLIC BECAUSE SELLING YOUR INFORMATION IN YOUR BOOST MOBILE PHONE ACCOUNT:
BE VERY CAREFUL L WITH THE BOOS T MOBILE CUSTOMER SERVICE (Calling Center) IN DOMINICAN REPUBLIC
To all those who have Boost Mobile, be very careful, because the customer service of Boost Mobile in the Dominican Republic, is using the information in your account of Boost Mobile cell phone(such as the phone numbers at of you call, whom you are sending message, who call you), for other purposes, receiving money from people in the Dominican Republic who want to have your information and the staff of Boost Mobile in the Dominican Republic by money holding this information and selling it.
Be very careful, because this is happening, it to a man from Dominican Republic, living in USA and has problems in Dominican Republic with a woman, and that woman looking and pay a employee of Boost Mobile Customer Service in the Dominican Republic for that would give all the information that man had on the phone and account of Boost Mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of Boost Mobile Customer Services in the Dominican Republic to get all the information that he had in the Boost Mobile cell phone and account.
I have been trying very hard to get somewhere where action can be taken over this matter. I was led to your site from another about my problem but I am not sure this is the right place however maybe you can help me. I have seen an amazing amount of fraud being committed with the free Assurance Wireless phone, I've seen people have up to three at once, well I had a roommate who was on Social Services and I watched him commit fraud . He already had the free phone and it was legitimate but then he got a job and when it was time to renew his phone he lied and told them he was still on Social Services. I started to get upset thinking of how many of these people are doing this and the Assurance Wireless company is aware yet collects tax dollars..
Here's the kicker I reported this fraud to Assurance one year ago! Since I knew this guy Robert Hammon 518-881-5227 I was able to see if action was taken to stop this fraud and of course one year later he still has the service while holding two jobs. I reported this to Assurance four times this year and also contacted the FCC with no results. The FCC simply forwarded my letter to Assurance who is also knowingly committing fraud. They called me and blamed it on the State. Yes, the blame game. So since the FCC looks the other way and Assurance ignores the fraud where do I go next? I was thinking of putting this all together and contacting the media and exposing this fraud. I will not give up as I would like to see some form of justice for the tax payers of this Country.
BE CAREFULL WITH THE BOOST MOBILE CUSTOMER SERVICES (Calling Center) IN DOMINICAN REPUBLIC BECAUSE SELLING YOUR INFORMATION IN YOUR BOOST MOBILE PHONE ACCOUNT:
BE VERY CAREFUL L WITH THE BOOS T MOBILE CUSTOMER SERVICE (Calling Center) IN DOMINICAN REPUBLIC
To all those who have Boost Mobile, be very careful, because the customer service of Boost Mobile in the Dominican Republic, is using the information in your account of Boost Mobile cell phone(such as the phone numbers at of you call, whom you are sending message, who call you), for other purposes, receiving money from people in the Dominican Republic who want to have your information and the staff of Boost Mobile in the Dominican Republic by money holding this information and selling it.
Be very careful, because this is happening, it to a man from Dominican Republic, living in USA and has problems in Dominican Republic with a woman, and that woman looking and pay a employee of Boost Mobile Customer Service in the Dominican Republic for that would give all the information that man had on the phone and account of Boost Mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of Boost Mobile Customer Services in the Dominican Republic to get all the information that he had in the Boost Mobile cell phone and account.
I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline to sign up people for a cell phone. If you are hired as a 1099 contractor, AND are forced to attend weekly meetings, forced to adhere to a weekly schedule, forced to man the tents, are given supplies by the company to do your job including clothing, ipad, tablet, etc, AND hate the fact that you are paying 100% of your FICA/SS taxes with NO workers' comp coverage, when the employer really should be paying:
They have hired you illegally unless you are able to make your own schedule, purchase your own supplies, and never, never are forced to man a tent or work a set schedule. GET YOUR MONEY BACK. File the IRS form and they will help you.
Assurance Wireless advertises through the state of California and that it provides the low income with unlimited minutes for only 30.00 a month. Not true. My application was approved under this application id number 188454786 and they say it wasn't so they can rip me off. I put 30.00 on the phone expecting to have unlimited minutes Saturday. It is now Monday and my minutes are exhausted. I called and got the runaround from several people. Do not use this company. Stick with reputable phone companies like Vxxxxxx, Sxxxxx, maybe Cxxxxxx and Bxxxx Mxxxxx. I just lost my home and everything in the San Marcos fires and I am on the street. I need my phone.
I am elderly, disabled, living in low income housing and the free government cell phone service ""Assurance Wireless"" is denying me my right to get a different cellphone from another govenment provider. I do not have a phone in my apartment (landline or ceellular) I use Skype on my computer but Skype does not allow you to make 911 emergency calls. I live alone in a handicapped apartment and if an emergency arises I have not had a phone to use since January 12, 2014. I have servere back problems, need a knee repalcement, have heart disease and have kidney disease and if I fall I have no way of summoning emergency personnel. I would welcome a pro bono attorney to file a restraining order against this company for continuing to deny my right to goverment service from another provider. I also believe because of the numerous complaints against this company a class action suit would be warranted.
Please check the internet yourself for the number of complaints (this is a partial listing) against this nation-wide company:
I had Assurance wireless for a little more than a year. At the time I qualified I was living in South Carolina. I moved to Massachusetts at the end of August 2013. Prior to my move Assurance sent me an annual re-certification letter for to fill out so I could contniue to have service. I filled it out and scratched out my SC address and put in my temporary Massacusetts as my new address.
Sometime in September I received a forwarded letter from SC. Assurance was sending me a new Massachusetts application with my incorrect SC address on the application and the envelope was addressed to my old SC address.
I filled out the application with a notation to please change my address as they were still sending mail to SC.
What ensued was my making a series of phone calls to their customer service department attmpting to get my addresses synchronized. I don't remember how many times I called but it was frustrating. Sometimes I called and was told my address was ""all set"" other times I wass told I would have to recerify because my addresses were mixed up. Sometime in October I received a notice that a new cellphone for my account was sent to SC. It took from August to December 18 and a number of phhone calls to finally get Assurance to correct my address.
I was waiting for an opening into HUD low income senior housing and moved to Eashampton, MA October 18,2013. Approximately sometime in December I was receiving text messages stating that I needed to recertify otherwise my phone would be shut off. I ended up recertifying a total of six times from September to February 2014.
I was assured in December my account was ""all set"" they had received my application and supporting documents. I decided to change from the free 250 monthly plan to the $5 per month plan to add an additional 250 minutes to my monthly account. I already had $5 in my account in case I went over the minutes so this $5 was used for December. I suddenly began getting text messages stating my phone was going to be shut off for non-certification I was receiving these messages approximately 2 - 3 times a week. I chose not to top up my account January 1 because I was afraid my phone would be shut off. I again called customer service I don't remember the results of that call. Now I was getting text messages stating that I needed to top up my account or recertify in order to keep my service. I assumed they had received one of my many applications and all I had to do was top up my account.I sent them $10 on January 10. No where on line did my account indicate the $10 I sent them. And, my account was charged $11.33 instead of the amount of $10 which I authorized. When I called customer service they told me they sent a text message stating my phone would be going over to the ten cents per minute plan for my non-recertification.
I contacted the BBB in Kansas and we are still going back and forth with Assurance. Their stance has not changed they want to keep my $11.33 (despite my only authorizing $10 which I believed were for two months advance minutes) they claim it is for minutes I used.
My online account does not show any minutes used. It still shows a zero balance and there is no record anywhere of minutes used or my payment to them except in my bank account.
I believe the numerous phone calls I made to try to rectify this situation is their fault. Had they found one of my many applications and changed my address as I repeatedly requested this would have never happened. (Please note many of the consmer complaints against this company is due to their poor customer service and many mistakes made by this company.)
In my complaint to the BBB I asked that I be removed from their customer list immediately which their represative claimed she did so in February. I still cannot apply for a SafeLink free Government phone as they claim I have an application ""still pending "" with another provider.
I would like an investigation done into this company and I think the public should know of the deceitful business practices the poor and the elderly are being subjected to. Surely, the taxpayers paying for this service need to know that elders are not getting money reurned (see the list of complaints) and poor and elderly are going without phone service because of the non-existant record-keeping and poor cusomer service of this company.
Please read the proof enclosed of poor customer service: two letters I received from Assurance wireless seventy (70) days after my phone has been shut off. They are warning me they will shut off my service because I haven't used it for more than 60 days and, they sent another application (apparently one of my six applications was denied despite my beibg income eligible, receive food stamps, am in low income housing and am disabled. )
I am entreating you to please look into this matter... this is affecting the poor and the elderly across the entire USA. Taxpayers are not getting their money's worth and the elderly and poor are getting ripped off.
Assurance Wireless Reviews
Assaurance wireless should be put out of bussiness, they are ripping off the government by not doing their job.They tell you to recertify over and over,and when you do they never get it right they keep telling you to do it over again.Lifeline told me to have them have a conference call with them, because they say I do qualify,but they refuse. and just keep jerking me around, calling me I`m lying. I have been going through it for months.
Hundreds of applications from Assurance Wireless were sent here in Mt. Shasta, Ca and also Weed, CA. Went online to Assurance Wireless and entered my zip code (96067 and Weed's 96094). Next page said yes service was in my area and in Weed. I proceeded to fill out the application online. I was given a code and pin # to use for CA Lifeline.
Qualified by Lifeline. Received phone from Assurance. One major problem. They use Sprint and we have no Sprint coverage here. Tried and tried and tried to get through to a live person with no luck. Called Virgin Mobile (Parent comapny) told them of my troubles and was connected to a live person with Assurance.
After 20 minutes of the person not grasping that I was sent a phone with Sprint coverage and we do not have Sprint coverage, I asked her to go to Sprint.com, type in my zip code, which she did. Oh my, no coverage. I told her that it is fraud to say I qualify and are in a service area and then send me a phone I cannot use.
I was told that someone would call me in 3-5 business days and that they would get me coverage. Never a call. Tried for weeks to get through to a live person with Assurance Wireless. Could not get through to Assurance Wireless without having a cell number. Didn't have a cell number because I was in a no Sprint service area. After 3 weeks I was able to get through to Assurance via Virgin Mobile.
Went through the same process and then I was told that I had been assigned a cell number but that it was no longer valid due to not using it within 30-days. Couldn't use it, no service.
So now I have a cell phone that the government has paid for and I cannot use.
My mother is a retired lunch lady who doesn't get much money from her social security. She has medicaid ins and that should be enough to qualify her for the lifeline phone. She has actually had one since 2010. Now that she recently was hurassed to renew her contract ( she was called repetedly on the phone) when her contract should not need renewing till october. She renewed her contract over the phone and now they switched her over to a payment plan without notifying her.
She has tried to get them to switch it back and they now say that someone else has an assurance lifeline phone at the same address. The "Customer Service" just give her the run around on the phone, and now she recieved a letter stating that there is something wrong with her information. but when I check online the information is correct and she is still under a 10 cent a minute plan. It may not sound like much but to someone living on a fixed income it can become expensive when your on hold for the doctors office.
I have lost my assurance phone and am trying to suspend lost phone and receive replacement. However every time I send them information it seems as if they are responding to a new complaint. When I use their case numbers they e-mail me I get an e-mail with a new one no matter what information or question I ask. I have to talk to a local representitive and get no name. This is supposed to be a federal subsidised service and I am getting the feeling they are just taking the money end giving very poor or no customer srevice. I can not understand when I tell them I have no phone and can only contact them by e-mail at the local library, they send me a phone number to call if I have any questions.
I bought a phone from assurance wireless on Nov 10th. I used it until Nov20th with constant malfunctions. On Nov 20th I called them with my complaint. They offered to replace it with the same phone, I declined, stateing that I wanted a different phone. They told me that I couldnt receive a different phone without returning the phone for a refund and purchaseing a different one. So, that is what I did. On Nov 21st, I received the new phone and sent the malfunctioning back for a refund .On the 5th of Dec ,I called them back to check on my refund . They told me that I did not act within the 14 day acceptance period, so I look at my credit card records and called them back with proof that I had acted within the 14 day acceptance period. They then apologised and told me to give them 72hrs to make the refund and then give them a call back. On Dec 8th I called them back to check on the refund and they then told me that they hadnt received the defective phone and wouldnt give a refund until the phone was returned. These people are hoping that I will give up and let this go . They are sadly mistaken . I will not give up until my money is returned and hopefully consequinces for their actions are delivered.
service
assurance wireless have bad service my calls are always dropping and have the time I don't hear it ring why is that? Can anyone please tell me why this is.
Assurance wireless is ripping off the people that the government subsidizes, by taking more minutes away. They do not provide what they advertise. The countries that service this contract are sub-par.
Boost Mobile Calling Center in DOMINICAN REPUBLIC selling the information that you had in the Boost Mobile cell phone and account.
BE CAREFULL WITH THE BOOST MOBILE CUSTOMER SERVICES (Calling Center) IN DOMINICAN REPUBLIC BECAUSE SELLING YOUR INFORMATION IN YOUR BOOST MOBILE PHONE ACCOUNT:
BE VERY CAREFUL L WITH THE BOOS T MOBILE CUSTOMER SERVICE (Calling Center) IN DOMINICAN REPUBLIC
To all those who have Boost Mobile, be very careful, because the customer service of Boost Mobile in the Dominican Republic, is using the information in your account of Boost Mobile cell phone(such as the phone numbers at of you call, whom you are sending message, who call you), for other purposes, receiving money from people in the Dominican Republic who want to have your information and the staff of Boost Mobile in the Dominican Republic by money holding this information and selling it.
Be very careful, because this is happening, it to a man from Dominican Republic, living in USA and has problems in Dominican Republic with a woman, and that woman looking and pay a employee of Boost Mobile Customer Service in the Dominican Republic for that would give all the information that man had on the phone and account of Boost Mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of Boost Mobile Customer Services in the Dominican Republic to get all the information that he had in the Boost Mobile cell phone and account.
I have been trying very hard to get somewhere where action can be taken over this matter. I was led to your site from another about my problem but I am not sure this is the right place however maybe you can help me. I have seen an amazing amount of fraud being committed with the free Assurance Wireless phone, I've seen people have up to three at once, well I had a roommate who was on Social Services and I watched him commit fraud . He already had the free phone and it was legitimate but then he got a job and when it was time to renew his phone he lied and told them he was still on Social Services. I started to get upset thinking of how many of these people are doing this and the Assurance Wireless company is aware yet collects tax dollars..
Here's the kicker I reported this fraud to Assurance one year ago! Since I knew this guy Robert Hammon 518-881-5227 I was able to see if action was taken to stop this fraud and of course one year later he still has the service while holding two jobs. I reported this to Assurance four times this year and also contacted the FCC with no results. The FCC simply forwarded my letter to Assurance who is also knowingly committing fraud. They called me and blamed it on the State. Yes, the blame game. So since the FCC looks the other way and Assurance ignores the fraud where do I go next? I was thinking of putting this all together and contacting the media and exposing this fraud. I will not give up as I would like to see some form of justice for the tax payers of this Country.
BE CAREFULL WITH THE BOOST MOBILE CUSTOMER SERVICES (Calling Center) IN DOMINICAN REPUBLIC BECAUSE SELLING YOUR INFORMATION IN YOUR BOOST MOBILE PHONE ACCOUNT:
BE VERY CAREFUL L WITH THE BOOS T MOBILE CUSTOMER SERVICE (Calling Center) IN DOMINICAN REPUBLIC
To all those who have Boost Mobile, be very careful, because the customer service of Boost Mobile in the Dominican Republic, is using the information in your account of Boost Mobile cell phone(such as the phone numbers at of you call, whom you are sending message, who call you), for other purposes, receiving money from people in the Dominican Republic who want to have your information and the staff of Boost Mobile in the Dominican Republic by money holding this information and selling it.
Be very careful, because this is happening, it to a man from Dominican Republic, living in USA and has problems in Dominican Republic with a woman, and that woman looking and pay a employee of Boost Mobile Customer Service in the Dominican Republic for that would give all the information that man had on the phone and account of Boost Mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of Boost Mobile Customer Services in the Dominican Republic to get all the information that he had in the Boost Mobile cell phone and account.
I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline to sign up people for a cell phone. If you are hired as a 1099 contractor, AND are forced to attend weekly meetings, forced to adhere to a weekly schedule, forced to man the tents, are given supplies by the company to do your job including clothing, ipad, tablet, etc, AND hate the fact that you are paying 100% of your FICA/SS taxes with NO workers' comp coverage, when the employer really should be paying:
please file this form with the IRS
http://www.irs.gov/uac/Misclassified-Workers-to-File-New-Social-Security-Tax-Form
They have hired you illegally unless you are able to make your own schedule, purchase your own supplies, and never, never are forced to man a tent or work a set schedule. GET YOUR MONEY BACK. File the IRS form and they will help you.
Assurance Wireless advertises through the state of California and that it provides the low income with unlimited minutes for only 30.00 a month. Not true. My application was approved under this application id number 188454786 and they say it wasn't so they can rip me off. I put 30.00 on the phone expecting to have unlimited minutes Saturday. It is now Monday and my minutes are exhausted. I called and got the runaround from several people. Do not use this company. Stick with reputable phone companies like Vxxxxxx, Sxxxxx, maybe Cxxxxxx and Bxxxx Mxxxxx. I just lost my home and everything in the San Marcos fires and I am on the street. I need my phone.
I am elderly, disabled, living in low income housing and the free government cell phone service ""Assurance Wireless"" is denying me my right to get a different cellphone from another govenment provider. I do not have a phone in my apartment (landline or ceellular) I use Skype on my computer but Skype does not allow you to make 911 emergency calls. I live alone in a handicapped apartment and if an emergency arises I have not had a phone to use since January 12, 2014. I have servere back problems, need a knee repalcement, have heart disease and have kidney disease and if I fall I have no way of summoning emergency personnel. I would welcome a pro bono attorney to file a restraining order against this company for continuing to deny my right to goverment service from another provider. I also believe because of the numerous complaints against this company a class action suit would be warranted.
Please check the internet yourself for the number of complaints (this is a partial listing) against this nation-wide company:
http://www.ripoffreport.com/reports/directory/assurance-wireless
complaintnow.com/Assurance-Wireless-Complaints/complaint/business/Business_ID/display/154439
freegovernmentcellphones.net/reviews/assurance-wireless
lunch.com/Reviews/d/Assurance_Wireless-1451536.html
I had Assurance wireless for a little more than a year. At the time I qualified I was living in South Carolina. I moved to Massachusetts at the end of August 2013. Prior to my move Assurance sent me an annual re-certification letter for to fill out so I could contniue to have service. I filled it out and scratched out my SC address and put in my temporary Massacusetts as my new address.
Sometime in September I received a forwarded letter from SC. Assurance was sending me a new Massachusetts application with my incorrect SC address on the application and the envelope was addressed to my old SC address.
I filled out the application with a notation to please change my address as they were still sending mail to SC.
What ensued was my making a series of phone calls to their customer service department attmpting to get my addresses synchronized. I don't remember how many times I called but it was frustrating. Sometimes I called and was told my address was ""all set"" other times I wass told I would have to recerify because my addresses were mixed up. Sometime in October I received a notice that a new cellphone for my account was sent to SC. It took from August to December 18 and a number of phhone calls to finally get Assurance to correct my address.
I was waiting for an opening into HUD low income senior housing and moved to Eashampton, MA October 18,2013. Approximately sometime in December I was receiving text messages stating that I needed to recertify otherwise my phone would be shut off. I ended up recertifying a total of six times from September to February 2014.
I was assured in December my account was ""all set"" they had received my application and supporting documents. I decided to change from the free 250 monthly plan to the $5 per month plan to add an additional 250 minutes to my monthly account. I already had $5 in my account in case I went over the minutes so this $5 was used for December. I suddenly began getting text messages stating my phone was going to be shut off for non-certification I was receiving these messages approximately 2 - 3 times a week. I chose not to top up my account January 1 because I was afraid my phone would be shut off. I again called customer service I don't remember the results of that call. Now I was getting text messages stating that I needed to top up my account or recertify in order to keep my service. I assumed they had received one of my many applications and all I had to do was top up my account.I sent them $10 on January 10. No where on line did my account indicate the $10 I sent them. And, my account was charged $11.33 instead of the amount of $10 which I authorized. When I called customer service they told me they sent a text message stating my phone would be going over to the ten cents per minute plan for my non-recertification.
I contacted the BBB in Kansas and we are still going back and forth with Assurance. Their stance has not changed they want to keep my $11.33 (despite my only authorizing $10 which I believed were for two months advance minutes) they claim it is for minutes I used.
My online account does not show any minutes used. It still shows a zero balance and there is no record anywhere of minutes used or my payment to them except in my bank account.
I believe the numerous phone calls I made to try to rectify this situation is their fault. Had they found one of my many applications and changed my address as I repeatedly requested this would have never happened. (Please note many of the consmer complaints against this company is due to their poor customer service and many mistakes made by this company.)
In my complaint to the BBB I asked that I be removed from their customer list immediately which their represative claimed she did so in February. I still cannot apply for a SafeLink free Government phone as they claim I have an application ""still pending "" with another provider.
I would like an investigation done into this company and I think the public should know of the deceitful business practices the poor and the elderly are being subjected to. Surely, the taxpayers paying for this service need to know that elders are not getting money reurned (see the list of complaints) and poor and elderly are going without phone service because of the non-existant record-keeping and poor cusomer service of this company.
Please read the proof enclosed of poor customer service: two letters I received from Assurance wireless seventy (70) days after my phone has been shut off. They are warning me they will shut off my service because I haven't used it for more than 60 days and, they sent another application (apparently one of my six applications was denied despite my beibg income eligible, receive food stamps, am in low income housing and am disabled. )
I am entreating you to please look into this matter... this is affecting the poor and the elderly across the entire USA. Taxpayers are not getting their money's worth and the elderly and poor are getting ripped off.
Thank you,