While veiwing my AT&T bill, I discover a fee for USBI. I use the "Live Chat" to find out what USBI meant. The representative for AT&T told me that they are a third party company billing me and if there are unauthorized charges to call them directly for a refund. I researched them further on the internet to find that more individuals have been having issues with this company for over 9 years. I could only go as far back as 1 year on my bill, and they have charged me over $164.00 and I am quite sure it goes further back. Each month, the fee varies anywhere from 6.69 to 21.84. I would appreciate some direction on how to get a refund. Especially considering that my research proves that no one has had luck and it seems the charges are still on their bills today.
I canceled my AT&T U-verse service by phone in St. Louis effective Sept 24, 2014. At the time we did not have a balance due because they bill in advance, and our last payment was late August. At AT&T's direction we shipped the equipment back to them via UPS. This was done on September 24. Then in Early October we received a bill for $317. We phoned AT&T and the rep agreed it was an error. Said do not pay the bill and we will send a final statement "in a couple weeks". That did not happen. Instead we received a new bill for $480. This prompted a third call wherein the rep said that a manager would call us back that day. That did not happen. We originated a fourth call from the local AT&T store in Gresham, OR where we now live. The result of that call was again acknowledgment of the billing error and a promise to correct it, and properly close the account. They also promised a confirming email. Neither has happened. At this point I think AT&T's actions border on criminal. I expect their next fraudulent activity will be to report us to a collection agency and/or a credit bureau. That of course would mandate litigation, which is in nobody’s interest.
The Company that I'm working for has been a business client of AT&T since 2009.
We currently have 3 number on our business contract, my cell phone, my I Pad and another cell phone number that has been sospended since my coleague is no longer with the company.
I had to go to italy for 3 weeks so I called AT&T and I bought $ 120.00 data plan plus text and phone calls plans to be able to work and use my cell phone when I was in Italy.
I don't remember exactly how many gigabites I could buy with $ 120.00 and since I'm not an expert I asked to the Customer Service Representative how could I know if I was overusing my data plan and what would have happened. The CSR told me that if I was going over the plan AT&T would have sent me a text message to advise me and eventually charge other $ 30.00 (the minimum plan) every time I was over using the limit.
I felt relieve because it was important to me to have control on what I was using and knowing that AT&T would have advise me made me feel safe.
When I was in Italy I used my phone and I never received any text message from AT&T regarding my data plan or any other plan.
When I came back I received a bill for $ 853.00 so I immediately called AT&T and they told me that I had repeatedly over used my limits and that they sent me several text messages to advise.
I told them that I didn't receive any text message and after controlling they realized and admitted that they were sending the text messages to the number that had been SOSPENDED. So it was impossible for me to know that I was overusing the data available, there was no way for me to be aware of that.
Regardless their big mistake, they told me that they were charging me in full but if I wanted I could pay with installments.
I told them that I needed to discuss with my boss in order to choose if we wanted to pay in full or with installments and I asked if they had a credit card on file. To this question the CSR told me that no, they didn't have any cc info on file.
After few days my company credit card was charged in full, even though my boss told me that he would have prefered to pay with installments.
I really think that I've been ripped off big time and I will never use again AT&T when I travel out of the country.
of course we are also switching to another provider.
Are you bored & have nothing exciting to do to occupy your mind? I have the answer just call AT&T & get “U-Verse” for your phone, Internet & your cable! You will get more excitement then you can stand honest! Your Brain will be stimulated more then it ever has been what you will experience is “Out of this World”!
Do what I have done call AT&T to have your phone, Internet & cable through them installed. I called AT&T to do this because "Direct TV" was not only "Clueless" but they were also "Brain Dead". So I thought I would get "intelligent" people at AT&T since its been around for a while & I have been a customer for over 25 years. When I contacted AT&T I hit the "Mother Load" in "*** Ville, Clueless & Brain Dead"! AT&T, U-Verse & DSL can’t get there stories straight. Go in all directions here there anywhere everywhere on Earth out in space where they come from who knows where they all go to or come from!
They don’t know if it takes two hours, three hours four hours five hours six hours seven hours eight hours nine hours 10 hours 11 hours 12 hours or seven days to reconnect your DSL so far I’m going on SEVEN DAYS without Internet service.
When I called to find out what happened to my DSL appointment I was told by an employee that my “Ticket” was issued in “Error” on the same day of the NO SHOW October 13, 2014 at 6:30 pm & has been canceled by the system internally! So Mashinda knows exactly what happened. Clyde who told me about the ticket being canceled knows exactly what is going on. Larry the Tech also knows what happened that came out today October 18, 2014.
These people are “Humans” that don’t know they are working with the “Aliens”. So DSL came back to the Planet Earth & is no longer “Lost in Space”. Which I guess is a good thing they have been “Lost in Space” since October 11, 2014 when the “Central Office” disconnected the DSL, “Wow! What an experience”!
So now the mystery of the “Open Ticket & the Canceled Ticket Saga Error” has been taken care of. No more open canceled, open canceled open canceled open canceled open canceled if this was a blinking light informing you of this you would be a “Total Space Cadet” by now. It has to be “Aliens” that came from the seventh planet in our Solar System from the Sun that are working for AT&T NO HUMAN could be this “Clueless” but then again…, are some people that work for AT&T “Aliens from out of this World”! Does the Head Planet control the “Internal System” or does the “Internal System” control the Head Planet”? “Knock, Knock anybody Home”???????
You will get text messages how many I don’t know I had 36 text messages telling me they don’t understand the word “CANCEL” you know that could explain why they are so screwed up. What is so hard to understand about the word “CANCEL”!
You will also experience DSL making an appointment which is a “No Show appointment sitting around ALL DAY calling to find out why just to get an answering machine telling you that you have an “Open Ticket” Repeat Reschedule or Cancel. It’s sort of nice to try to understand why you are hearing this “Robot Answering Machine” it sets us up here on Earth as to what the future holds for “Mankind”!
The only good thing about this is that you get real quality time with your family, how thoughtful they are.
Have to make another appointment in order to get your DSL connected but can’t do this until the U-Verse is Canceled make an appointment don’t make an appointment had an appointment yet canceled the appointment had an appointment with a NO SHOW given another appointment that you don’t know about then make another appointment for the NO SHOW. Even after you have done all of this they still have to come to your house to restore the DSL.
Even though they didn’t come out to disconnect the DSL line they have to come out to restore it. Yes, you will have more excitement then you can stand but the good thing about this is you will get more quality time with your family. How really thoughtful they are.
Whether they are from “Earth” or the seventh planet from the Sun in our Solar System you are guaranteed excitement you will find out more things then you can hardly stand. U-Verse is definitely from another Universe out in space somewhere & AT&T is right there along with DSL.
Customers that are thinking about U-Verse installation I would suggest you don’t change to U-Verse if you do you will get total KAOS more stress & time wasted then you can imagine not to mention the money it costs you. If we had had all our services through “U-Verse” the phone the Internet the cable we would have NO phone, NO Internet & NO Cable for seven days!
On October 16, 2014 I get a call from a Joe at AT&T asking & telling me about “U-Verse” & if I would like to sign up! I told Joe NO explained to him that I wasn’t mad at him for what was happening but don’t call me again.
On October 17, 2014 last night I get a call from AT&T & woman that works for AT&T named Isaura asking me if I wanted to “Update my Line” from DSL to the “U-Verse”? That in order to do this they would have to put in a new modem & it would only cost you $44.00? a month. This would be wired from the “Fiber Optics U-Verse Department” of AT&T. When I told her to not call again & why she apologized & only four (4) people out of the over 20 people almost thirty (30) I have dealt with at AT&T, DSL & U-Verse since October 11th 2014 Saturday told me they were sorry about my experience. One hand doesn’t know what the other hand is doing in this case several hands don’t know what several hands are doing if they even have hands!
What is even scarier is Isaura told me that AT&T is getting away from DSL & switching the whole system to “U-Verse” we are really screwed now! The world as we know it will never be the same “The Aliens have landed” & will be in “Total Control” as far as “U-Verse” is concerned.
Larry the technician that came out today Saturday the 18th of October found out what happened. Seems that the “Central Office” where all of this started & DSL was “Lost in Space” wired our DSL to another DSL! And they want to wire the whole system? Classic!
These are copies of ACTUAL TEXTS:
AT&T U-verse Reminder: Tech sched for 10/11 btwn 9AM-11AM. Need to resched?
APPT WAS CANCELED NEED TO RESCHEDUAL
HELP HELP CANCEL CANCEL CANCEL APPT TODAY SENT MESSAGES TO RESCHEDUAL
YESTERDAY YESTERDAY NEED RESCHEDUAL
Could you please provide the four digit Passcode associated with this Account?
READY FOR TECH PASSWORD CODE xxxx
If you have replied, I did not receive your text. Some phones restrict texts to 160 characters. Please shorten your reply and resend.
xxxx
CANCEL!!!!!!!
Sorry we did not understand your response. If you require agent assistance please reply HELP when you are ready to text.
CANCEL
Sorry we did not understand your response. If you require agent assistance please reply
HELP when you are ready to text.
CANCEL
DO YOU UNDERSTAND WHAT THIS WORD MEANS!
IF YOU DO NOT UNDERSTAND WHAT THIS WORD MEANS YOU NEED TO CALL YOUR "MOTHER SHIP"!!!!! WHICH IS PARKED ON THE SEVENTH PLANET IN OUR SOLAR SYSTEM FROM THE SUN. OR CALL "AT&T THE PILOT SHIP" WHICH IS IN LIMBO RIGHT NOW. THEY ARE LOST & DONT KNOW WHERE TO GO RIGHT NOW!!!!!
"SULOO" GO TO WORPED FACTER ONE!
Sorry we did not understand your response. If you require agent assistance please reply HELP when you are ready to text.
These are just a few texts back & fourth "Absolutely Ridiculous"!
Swiatch from Time warner cable and internet to Direct TV. Was told that Direct TV offered internet. In the mail I recieved a box containing a modem which needed a phone line. I do not have a phone line so called to return and cancel service within 30 days. Was told I would be getting emailed a return lable. None came. Then the bills start rolling in. No one ever came and installed anything. I never hooked up anything. Never got one byte of data form ATT. I had my cable internet through Time Warner. Then I get a bill from ATT for 189.09 dollars followe by a Credit Collection Services for 147.97 dollars. Called and was told since I requested to have internet through ATT that I had to pay the 1st months billing of the adjusted 147.97 dollars extortion fee for no services rendered. The Credit Collection Services phone I called was 1 617 581 1074
On 28 October at 11:54 AM, I called AT&T Customer Care Center do discuss my phone bill that was supposed to be $170 per month but has been on average $350 and up to over $500 per month. I spoke with "Kim" who had a less than professional disposition. When I tried to go line by line on the billing statement to inquire about the overcharges, she told me that I was paying for the phones that were advertised as "Free" at the AT&T store. I explained to her that the advertisement stated "free phones with a two year service agreement." Kim went on to express to me that she had been living for "47 years and has never seen anything free." I asked her to let us keep the conversation professional in order to resolve my issue. Kim went on to tell me that AT&T made the advertisement to attract customers and that customers are paying for the phones over time in $40 installments for 24 months at the total rate of $960 per phone. She then said that the bottom line is that I will just have to pay for the phones because "nothing is free." I thanked her for her time and ended the call.
I called back and asked to speak with a supervisor. The representative asked why, I then explained the situation in detail and was placed on a 9:52 minute hold. When the supervisor "Tish" answered the phone, she was professional but tried to say that the $40 X 3= $120 that I am paying a month in addition to my plan is so that I can use the plan. I explained to her that this did not make sense. If I purchased a $170 a month plan, I should be able to use it without paying an additional $120 per month. I explained to her how the previous representative told me I was paying for the phones. She said no, you are paying to use the service that you are paying for each month.
I am very disappointed in the false advertisement at AT&T. I expected better and I hope more people are not duped by the dishonest practices of AT&T.
I had a gophone from AT&T. The rate was $25 per month but I put an extra $50 on the account just incase I went over minutes limit (250 minutes/month). A few monthes later I decided to get a smart phone and move to Metro PCS. I closed the account with AT&T which had a positive balance of $45 (the $25/mo was deducted automatically every month and I had only used $5 of the $50). AT&T would not refund the positive $45 stating that, "Any remaining minutes on that type of account when closed, were not refundable." That's rediculous; just a plain and simple ripoff.
I had previously seen a commercial stating they had new rates so I called them and my plan was decreased to 134.00 monthly for 3 phones with 10 gb data (was previously only 4 gb so this was awesome). My first bill was higher but it went down to 134.00 like they said it would and I was happy. I decided to upgrade my daughter's phone as a graduation present because that was the only thing she wanted. When we were there in the store to do the upgrade (I did not do this online, but did it in person at a store), they talked me into upgrading my phone as well... stating that "its basically like getting a free phone because there is a 25.00 monthly charge but ATT credits 25.00 monthly to allow customers to upgrade". I asked MULTIPLE times so that I heard them correctly that "upgrading will not raise my bill at all". Three other people who were with me heard them say this several times because I kept asking them... so there was no misunderstanding. So I upgraded all 3 phones (I called my stepdaughter and told her she could upgrade as well because the only cost is 38.00) and I paid 38.00 each. I got my next bill and it was 219.00!!!! from 134.00 before!! I called them immediately and they basically told me Im stuck with this new amount monthly for 26 months! I told them what I was told when I upgraded... that it would not raise my bill, blah blah blah. They explained that I had obviously misunderstood and there is nothing they can do for me, that my bill will remain 219.00 until the phones are paid for. I offered to take the phones back, they said I cant because Im past the 14 day return period. Everyone is telling me I have 30 days, but I am unsure what the return policy is. I didnt even know this had happened until I received my bill so I had no reason to return until I knew what had happened, which was around 3 weeks after the upgrade. The only thing they have done to "help" me is to give me a 40.00 credit on the first increased bill. Ive paid this for a few months, called them several times. I called them again the other day, they were rude and absolutely did not care that I was lied to. I told them to shut it off, I am not paying this any longer. So Im waiting for it to be shut off and my credit ruined. When I did this upgrade, I didnt even recieve any paperwork regarding this payment plan so I truly feel they did this on purpose. A LOT of people have told me this exact same thing happened to them too. Ive been with ATT for MANY years and I hate this. I even have a microcell tower in my home that I purchased for service because I have none where I live.
I have been with Att for 8 years.Recently I thought I would change my plan.I seen their commercial on TV 10gig data unlimited talk and text 4 phones $160.00 per month.My first bill was $378.00 my second bill was $278.00 I called them and they reduced it to $194.00.My next bill was $224.00 I called them again and they said that plan was for new customers.When I signed up for the plan I kept asking if my bill was going to be $160.00 per month and the sales person said my first bill would be a little more but then it would be $160.00 a month.I don't think that will ever happen.I plan on changeing cell phone companies.They lie
AT&T offers wireless home phone service, and they do provide it, however; they represent that they have caller ID, but it is not disclosed that they do not include, nor can they include name ID. When asked, they only say "we don't have that" and get you off of the line. In today's world Name ID is an important function of caller ID. I am now stuck with a service that I cannot "get out of" for two years due to vague advertising...
I've been an ATT GoPhone Customer for ten years until August 18,2014. I begged and pleaded with ATT Wireless to please fix the new RadiantZ740 Gophone I purchased from Extreme Wireless authorized Att dealer in Brandon MS. From the first day no Att apps would work on the phone. I paid for a sd card they said they inserted but they lost it. Extreme wireless entered my email address incorrectly so I was not able to use access id. I called 611 customer service repeatedly. Around 30 times. They never helped me. Technical support decided to change my phone number. I was against this. I lost over 300 pictures. It got worse. I was on the $60 monthly with 2.5 g of data. I kniw how to turn the data off. Don't watch videos, I do download games I can play offline.
I clised Facebook and hardly ever go to google+, point is I was having to purchase at least 4 or 5 more g's of data plus the 2.5 with my plan. They did another reset after 2 hours on the phone with customer service. Told them it wouldn't help. I also told them I have seizures and I needed to get iff the pphone. Their response was "you want your phone fixed dont you?". Reset did not help. They finally sent ne a refurbished phone. I took it straight to the att store and was told they couldn't set it up because it kept going back to the old phone number. I called customer service andd I wad mad!! Customer service lady told me to take it back once more and if the device would work that she would have Att pay my plan this month until I see the phone is ok because my son needs the web for homework.
I agreed. I should have asked her to text or email that to me. Att store put sd card in and said the phone was fine. I asked if my plan had been applied and he said no. Told me to go call customer service. I told him to call them, je's the manager. He told me she never said att would pay the plan. Said she wanted to make sure the phone was ok when I applied my payment. What??!! Where are those monitored phone calss when the customer really is right?? I started to leave the store and the manager said with several customers in the store,"its a user problem". I said "right down the street at cspire wireless, I used less than 1 g last month and I didn't do anything different", I went straight to cspire and renewed my plan. Looks like I will get one more phone from cspire also. Att will not give me my miney back or a working phone. Billion dollar comoany and I know why. Kelliann. MS
AT&T I have never been more upset with a company than I am with you right now. When I signed up for your serviced linked with Direct TV I was promised through chat by your account representative I would not be charged installation and no hidden fees. However I received my bill and was charged $100 for installation and $99.00 for my router. I called immediately and was told this was handled however it was not. You never notified me but the claim was denied at the sales representative had no notes from our conversation. I then called back to resolve this and was sent on a loop being transferred and disconnected by countless employees until I was taken care of by one of your account reps who said everything was handled and only charged me the $46.00 I was promised. Well I get my bill today and you lied yet again this was denied and now I am being threatened with collections and past due balances. I chatted in and spent hours again in a loop to the answer of there is nothing I can do. I work in sales and am extremely upset and very angered that because the sales rep forgot a note I am being charged money and wasting my time on this. I just want my fees waived like promised. I would never recommend this service to anyone after the way you have lied to me and treated me as a customer. I just want to warn everyone here that whatever they say doesn't mean they will honor it even if you have it in writing or a verbal phone agreement they will still try to charge you for things you were not told about. Thanks AT&T I refuse to pay my bill and will take further action unless this is dealt with immediately.
Sunday the dvr dies. Call ATT they tell me I would have to pay for a tech to come out and replace thier box 175.00 . For their box , hell no so they said they would ship one and I would get it Tuesday. Tuesday no box so I call and the supervisor said that they did make an order but NEVER SHIPPED IT . LIED to how nice . So the supervisor says I will overnight one to you . Ok Wednesday guess what that's right another lie no box and when I call I get told that they would send out a box and How SORRY they are. Understatement sorry is only the start , he has also said they could not overnight it. Now my wife and I record our shows during the week and watch them on the weekend. Not last weekend and not this weekend. Thank you for you ATT for being so dishonest and taking our money but not supping service and keeping your word.
AT&T is the only DSL service we have in our area. There are no other providers. They have over sold their capacity. They sell you a service for 6Meg when they know that they cannot provide it. At night we get in the range of .5M and .9M.
I have had a Ticket open for over a 33 days. They have said it is fixed 4 times when in fact it was not.
Spent greater than 10 hours on the phone and spoke to greater than 15 representatives received no less than four different reasons for why my internet was not working, and after one week, I am still without service. Absolutely the worst customer service in the nation.
I'm a disabled medical professional. I've had numerous back surgeries & can't always drive to the post office to mail my bills off. My residential mailbox is next to a stop sign. It's a major problem due to USPS thefts have occurred in my area preventing the use of snail mail. I'm forced to utilize online or phone payment venues, due to my degenerative disc disease & chronic pain.
I've hadn't a problem with any institution, except AT&T universal credit card. It's not a one time problem but a ongoing issue. AT&T's online site constantly is offline, bumps me offline, won't provide a payment page, etc...Therefore it's an ongoing difficulty in getting payments to them.
I even tried calling in my payment in full over my hard line. I called numerous times before getting a line through to make a payment. AT&T would call me back daily, multiple times as harassment that my payment was late. However I was given a person to pay, or a valid number to make a payment. I just chased my tail & continued being harassed.
I finally recieved a letter with a phone number, made a payment in full, it was accepted, & a confirmation number provided. Each month i sit down & pay all my bills. This was one of several I paid the balance in full which is normal procedure.
I didn't recieve a letter or phone call stating my payment hadn't cleared, however I get daily bank texts of my current balance. My balance was never own enough for any bills not to clear my account. Forward to the next month. AT&T sends me a statement with a non - sufficient funds fee, fiancé fee, & a late fee.
I tried accessing online & via phone but I'm being g bullied into a full payment with these additional fees or AT&T claims they can't recieve any payment at all. This statement is made to me as I'm providing full proof that no such transactions even occurred to my banking institution. I clearly show that not only were the funds available, overdraft protection on that acct would've covered the payment on the occas of an overdraft. Which wasn't an issue anyway.
AT&T found the problem which they had processed the correct routing number, but the account number had been input incorrectly. They'd left off the last number. How I don't know? I'd been a customer for yrs paying from the same acct, I'd had since I was 13. I'm now 44, so how is this my problem? All my other bills would've signaled that it was an invalid acct & not given a confirmation number, called me, or done something besides add additional fees, & turn it over to a credit center without notification. It's a clear scam, & the reason I've cut up my AT&T credit card, closed the acct. , & am filing a dispute. I plan on taking full action towards this company for compensation on false credit reporting, false fees, & harassment!
Run from this company, even my brother had issues with them. They over charged his acct drastically. This was the phone, Internet by over $400 for one month. AT&T is a bullying, sleazy, mob-like organization.
I have had the worst experience in customer service ever with these ignorant people. They canceled my service when i had it on hold (still paying) because someone moved in my old address (duh thats why I had it on hold!) Then they demand I return the equipment and I told them I needed time because it was in storage and I work out of town. They debited my card for $608 dollars even after they agreed to the time line I needed. I then got pissed and went and dug threw storage to get it and returned it the day they debited my card, Called and told them I wanted it put back on my card because I did not want to wait on a check . Then they did not so I called my bank and they put it back on . Well then I recieved a check after 3 weeks and did not cash it (should have!) and got another letter staing I owed $608 . I then sent the refund check back and got a call from collections the next day. talked to a rep after being on hold and going threw silly computer voice for 10 min. the day I got the letter only to find out they have no clue and accounts recievable sent the letter so transfered again and again and again again and again and again,etc. STUPID S***!!!!
AT&T will tell you one thing and then do something else. I have 2 phones on the next installment plan and added a 3rd line which I asked to be put on the next installment plan. I was told that my bill would be $20 cheaper than it was before I added the line. The 1st month, my bill was lower. The next month it is was $20 more than my bill before I added the 3rd line. I called to did out why my bill had increased instead of decreased and was told that I was put on a contract and there was nothing they could do about it because it had been over 14 days. Well, if the person would've done their job and did what I asked them to do, there wouldn't be an issue. I'm thinki about cancelling all 3 line for $295, which is less than 2 payments anyway. Why should I pay for something that I'm not happy with and didn't ask for?
For over 6 months there has been a damaged telephone box along the road in my neighborhood. It apparently services my entire street and several of my neighbors. I have reported it twice and some of my neighbors have as well. Myself and a neighbor have talked to some of the repairmen that have come out to fix our phone lines when they stopped working.
After talking to these repairmen we have found that these occurrences are quite common in our area. My neighbors mother in law lives in Taylorsville, NC and has had wires laying along the road between some of the telephone pedestals because there is a problem in the main line. We talked to the repairmen to get more information and have found that a lot of these repairs are not being made because the area manager won't approve the repairs.
One of the repairmen said that he has heard that the managers get bigger bonuses when they spend less money in their area. Customers are suffering bad phone service and some of these create safety concerns too. I do not intend to sue or anything like that, however I hope that bringing these situations to light May get more people demanding action, these people in management are not doing their job and taking care of the customers.
it is a waste of time to call AT&T about these problems since all they do is send out a repairman who is powerless to do anything other than make a temporary fix to get peoples phones working. Of course people need to call if their phone is not working, but we need to get help and hold these area managers responsible.
my understanding is that the area manager (Paul Mcclanahan) that covers where I live has the area from Boone, NC to Salisbury and includes towns in between like Taylorsville and Statesville, where his office is located.
Hopefully some more people that have run into these problems can also file complaints here and maybe with the media or anywhere that might help get some real action to fix these things. I also don't want to get the repairmen in trouble and I know AT&T tracks them with gps on their trucks so I don't want to include my whole address. Please post your personal stories of similar problems and let's hold the people responsible to account.
For over 6 months there has been a damaged telephone box along the road in my neighborhood. It apparently services my entire street and several of my neighbors. I have reported it twice and some of my neighbors have as well. Myself and a neighbor have talked to some of the repairmen that have come out to fix our phone lines when they stopped working.
After talking to these repairmen we have found that these occurrences are quite common in our area. My neighbors mother in law lives in Taylorsville, NC and has had wires laying along the road between some of the telephone pedestals because there is a problem in the main line. We talked to the repairmen to get more information and have found that a lot of these repairs are not being made because the area manager won't approve the repairs.
One of the repairmen said that he has heard that the managers get bigger bonuses when they spend less money in their area. Customers are suffering bad phone service and some of these create safety concerns too. I do not intend to sue or anything like that, however I hope that bringing these situations to light May get more people demanding action, these people in management are not doing their job and taking care of the customers.
it is a waste of time to call AT&T about these problems since all they do is send out a repairman who is powerless to do anything other than make a temporary fix to get peoples phones working. Of course people need to call if their phone is not working, but we need to get help and hold these area managers responsible.
my understanding is that the area manager (Paul Mcclanahan) that covers where I live has the area from Boone, NC to Salisbury and includes towns in between like Taylorsville and Statesville, where his office is located.
Hopefully some more people that have run into these problems can also file complaints here and maybe with the media or anywhere that might help get some real action to fix these things. I also don't want to get the repairmen in trouble and I know AT&T tracks them with gps on their trucks so I don't want to include my whole address. Please post your personal stories of similar problems and let's hold the people responsible to account.
I will keep this brief and go into more details later.
I have a prepay phone service with At&t, which is called GoPhone. With that, i have to pay in advance for usage, unlike the monthly bills where you pay after your usage. I have been using the same service for years. At first it was $.25 a minute, then got reduced down to $.10 a minute. Needless at that time when i had the $.25 a minute plan, they had that $.10 all along and no one that i have talked to through customer service enlightened me about it. Now it is $.10 a minute, i will repeat, $.10(TEN CENTS) a minute. Upon making calls that were 35 seconds long or 45 seconds, or 47 seconds, in other words less than 60 seconds, i am charged $.20 for the minute. The counter on my phone says one time and according to AT&T records, they have a longer time. However, when someone calls me less than 60 seconds on the phone, its $.10. Find out that they are charging me for the time of when i make my call then reaches the tower then to the other persons phone, i have to pay for that. No where does it state that i do, they have remarks stating that for their terms of serivice with AT&T, but keep in mind, i am go phone customer.
I pay $10 a month for a 1000 txts messages. With that i could send pics, videos, mass text(more than one ata time). Now it has gotten to the point i can only send just a txt to one person ata time. However i am still paying $10 a month. So why do i lose features and yet the value i paid for the features stay the same? I am being forced to have to pay for mobile data in order to send/receive a multimedi message, aka the internet. Regardless of me having wifi capabilities to go online, which mobile data does the same. Needs to be said, i have gone to places where its AT&Ts HOT SPOT WIFI ZONE and i cannot send any of that through the wifi, even their own hot spot! Their reason, is because i got a 4g phone, the samsung galaxy s3, and that the 3g phones, we should be grateful because they ran that internet through the phone. I wish i could make up these incompetent excuses.
CIVIL RIGHTS, yes, when as an American citizen knowing his rights, i find it appalling that a corporation can legally take my personal information overseas to another country and have that countries citizen looking at it and not actually being american citizens. Furthermore, because they are not in america and are not citizens of this country, they can do whatever they feel please, because what laws are they violating? I am talking to somoene in a different country, they can treat indifferent or with pure stupidity. I have read the terms of service, and no where does it state that they use my information overseas in another country; but they state that they use your information pertaining within their company. Now can we be real for a second, how ethical, let alone morally sound is that to be taken advantage of the loopholes in our own laws?
Lastly, because AT&T has a thing that NOW a lot of companies are doing and a lot people are not aware of it is this: You agree to go to arbitration upon any disagreements or problems. In other words, you cannot take them to court. Reason: they PAY the arbitration and PAY the arbitrator when you have a problem. So right there, its automatically THREE VS. ONE! The judge in this case, BRUCE E. MEYERSON in my opinion proves how incompetence worlks best. Knowingly the facts and evidence presented to him, he listens to what AT&T has to say and then tells me thats how it is. However if i say anything, they want proof, they want writing, they want this, they want that. The AAA is whom handle it, well not really, their name was in use, but the case manager was a complete fail. Asking her about her jon, she cannot answer because she cannot give legal advice. If you got that, thats the response i get from her. So when i need to suubmit paperwork, such as my evidence, it will never get her or the she cannot give legal advice. Even talking to her manager, these little girls giggling around like school girls, do not know what beinga professional is all about. So because AT&T is PAYING for all of it, they have to go through what AT&T asks of them. Such as AT&T asking AAA, "Hey can you screw up the case against Paul so he is not organized and doesn't have proper evidence? Oh i know, how about we procrasiante for the next 3 months and then complain its costing us too much!"
I am pissed off, but not merely the fact that i did get ripped off, but mainly because there is no more right and wrong with the corporate world. They are only in it for the money and strickly for the money. If they werent about the money, they would trap you in their services tot he point of having this AAA behind them to when something happens. If you didn't get it yet, AT&T has a license to do WHATEVER / WHENEVER they want too and you cannot do anything about it, according to the SUPREME COURT that backs thei decision. There are a whole lot of companies that are doing this to their customers. How is that fair for consumer rights, when its always going to be a one sided ordeal? If we consumers do care of the fact of this country, let alone the world; then take it back!
Honestly, without us, they have no business! More people are knowledgeable about this, the more power consumers truly have. Unless you do like being ripped off all the time, then by all means continue living this day of age of the "AMERICAN DREAM"!
For over 6 months there has been a damaged telephone box along the road in my neighborhood. It apparently services my entire street and several of my neighbors. I have reported it twice and some of my neighbors have as well. Myself and a neighbor have talked to some of the repairmen that have come out to fix our phone lines when they stopped working.
After talking to these repairmen we have found that these occurrences are quite common in our area. My neighbors mother in law lives in Taylorsville, NC and has had wires laying along the road between some of the telephone pedestals because there is a problem in the main line. We talked to the repairmen to get more information and have found that a lot of these repairs are not being made because the area manager won't approve the repairs.
One of the repairmen said that he has heard that the managers get bigger bonuses when they spend less money in their area. Customers are suffering bad phone service and some of these create safety concerns too. I do not intend to sue or anything like that, however I hope that bringing these situations to light May get more people demanding action, these people in management are not doing their job and taking care of the customers.
it is a waste of time to call AT&T about these problems since all they do is send out a repairman who is powerless to do anything other than make a temporary fix to get peoples phones working. Of course people need to call if their phone is not working, but we need to get help and hold these area managers responsible.
my understanding is that the area manager (Paul Mcclanahan) that covers where I live has the area from Boone, NC to Salisbury and includes towns in between like Taylorsville and Statesville, where his office is located.
Hopefully some more people that have run into these problems can also file complaints here and maybe with the media or anywhere that might help get some real action to fix these things. I also don't want to get the repairmen in trouble and I know AT&T tracks them with gps on their trucks so I don't want to include my whole address. Please post your personal stories of similar problems and let's hold the people responsible to account.
I called AT&T to request the same rate on 6/12/14 which ws $36 per month at 12 mg speed, the rep stated she can only do at monthly rate of $39.95 18mg. I woke up on 6/14/2014 and there was no uverse internet and we started calling over and over , they stated that my account was closed and that there was a new one opened? I never auth this? They could not do anything on this and they said the earliest appt was 6/21/14 which a week of no internet , as my wife ues this for a home busines. We called about twenty five times that day and finally they said that there would be a rep that would come out on 6/15/14 to get it restored betwen 12-4.
we waited at home and I waisted my fathers day as when they got here he could not help he checked the hub and my wife talked the supervisor he staed he could , however he the account was showever in account and one was acctive and he didnt he could not. I called that night and they moved my appt to 6/16/14 and 1-3 and asked if I need to be there and they claimed yes. The tech caled at 2:15 and said he was running late and then aroung 3:15 said it was now on, never had to come in the house. Why did I need to take 3 hours of vacation time which cost me over $75.00. I now never recieved a new router either for signed up for the higher speed? The prev. one I had to purchase for $100?
AT&T allowed someone to hack into my account take phone numbers I called and repeatedly call and harass the owners of the stolen numbers.I had a family plan in which 3 people dropped their lines and went to other carriers in fear that their friends and families would continue to be harassed.
AT&T refuses to take any blame, help me in removing the 3 lines from my account with out a cancellation fee and continue to bill me monthly charges for those lines.When I call to discuss this matter they transfer me from department to department telling me that a security code has been placed on my account so this issue wont happen in the future, that is if I am not placed on hold for 20 minuets or more than disconnected.
Att continually adds fees to my bill that are hard to understand and difficult to track where they come from. I have them on call because every month there are additional ""fees and charges""
Recently prior to going abroad I called them to notify them of the countries I would be visiting, requested changes to my plan to accomodate the international plan for the time I would be away. Because I dont trust them and what they say, I had the representative send me documentation of the changes to the plan and the cost. (hard proof) The additional cost agreed upon was $50. When I return and receive my bill : $359.35.
So I call them. Notify them of the call being recorded, and they refuse to honor they agreement (that I have hard proof of the agreement) and state that the charges still apply. I tell them the charges are not agreed upon and they are a breach of what they told me and provided documents of. They called it ""mis information"" that I received. I offered to email the docuemnts to them that ATT sent to me, they declined and said they did not have an email address I could send it to, and thus, the charges of $359.35 stand. I tell them I am canceling my account now, and they say I have a $250 Early Termination fee. The account is being canceled because they dishonor their agreed prices, then when I want to cancel my account because they are dishonest.... they want to charge me.
I am now on hold with them for 1:31.02 at this time. A complaint has been submited to BBC for resolution of the matter.
The company is dishonest, crooked, and sends anyone who questions them through hoops until they become frustrated and go away.
That is exactly what I am doing. Going away. Good by ATT.
Had oa at&t cellphone which bill kept creeping up although I had unlimited plan. I questioned it despite having bad network since Am a truck driver. Finally decided to cancel my contract and before I received my final bill at&t went into my account and billed me $742 without even consulting me.
Beware if you cancel your plan they are going to bill the account that you used to pay your bill without your consent. Very fradulent and overcharging. I got changed an extra month despite having cancelled my contract. I hope at&t losses a lot of customers. Spread the word.
Att continually adds fees to my bill that are hard to understand and difficult to track where they come from. I have them on call because every month there are additional ""fees and charges""
Recently prior to going abroad I called them to notify them of the countries I would be visiting, requested changes to my plan to accomodate the international plan for the time I would be away. Because I dont trust them and what they say, I had the representative send me documentation of the changes to the plan and the cost. (hard proof) The additional cost agreed upon was $50. When I return and receive my bill : $359.35.
So I call them. Notify them of the call being recorded, and they refuse to honor they agreement (that I have hard proof of the agreement) and state that the charges still apply. I tell them the charges are not agreed upon and they are a breach of what they told me and provided documents of. They called it ""mis information"" that I received. I offered to email the docuemnts to them that ATT sent to me, they declined and said they did not have an email address I could send it to, and thus, the charges of $359.35 stand. I tell them I am canceling my account now, and they say I have a $250 Early Termination fee. The account is being canceled because they dishonor their agreed prices, then when I want to cancel my account because they are dishonest.... they want to charge me.
I am now on hold with them for 1:31.02 at this time. A complaint has been submited to BBC for resolution of the matter.
The company is dishonest, crooked, and sends anyone who questions them through hoops until they become frustrated and go away.
That is exactly what I am doing. Going away. Good by ATT.
AT&T Reviews
While veiwing my AT&T bill, I discover a fee for USBI. I use the "Live Chat" to find out what USBI meant. The representative for AT&T told me that they are a third party company billing me and if there are unauthorized charges to call them directly for a refund. I researched them further on the internet to find that more individuals have been having issues with this company for over 9 years. I could only go as far back as 1 year on my bill, and they have charged me over $164.00 and I am quite sure it goes further back. Each month, the fee varies anywhere from 6.69 to 21.84. I would appreciate some direction on how to get a refund. Especially considering that my research proves that no one has had luck and it seems the charges are still on their bills today.
Thank you,
I canceled my AT&T U-verse service by phone in St. Louis effective Sept 24, 2014. At the time we did not have a balance due because they bill in advance, and our last payment was late August. At AT&T's direction we shipped the equipment back to them via UPS. This was done on September 24. Then in Early October we received a bill for $317. We phoned AT&T and the rep agreed it was an error. Said do not pay the bill and we will send a final statement "in a couple weeks". That did not happen. Instead we received a new bill for $480. This prompted a third call wherein the rep said that a manager would call us back that day. That did not happen. We originated a fourth call from the local AT&T store in Gresham, OR where we now live. The result of that call was again acknowledgment of the billing error and a promise to correct it, and properly close the account. They also promised a confirming email. Neither has happened. At this point I think AT&T's actions border on criminal. I expect their next fraudulent activity will be to report us to a collection agency and/or a credit bureau. That of course would mandate litigation, which is in nobody’s interest.
AT&T's Uverse service is the worst and I'm planning on changing service because I've had it
with them. The national customer service rep that handled that problem was just too rude
and didn't want to transfer me to a supervisor. She wasn't even listening to the problem nor
did she want to do seriouse troubleshooting. The only thing that she wanted to do was to send a tech out.
The problem that I had was that the connection died every now and only stared after it rained.
I did check the connection box and it was dry and clean. The last tech that came out here on
the same problem confirmed what the last tech said years before. The problem that I have
isn't internal but external and all the wiring in my house is okay.
My suspicions are that AT&T is throttling my internet usage. They are currently being sued
by the government becuase of these illicit practices. But from being a customer for years,
they have been doing this since it was dial-up. If you have a problem of being disconnected
from the internet and you've been on for a while, AT&T will throttle your speed or outright cut you off.
The Company that I'm working for has been a business client of AT&T since 2009.
We currently have 3 number on our business contract, my cell phone, my I Pad and another cell phone number that has been sospended since my coleague is no longer with the company.
I had to go to italy for 3 weeks so I called AT&T and I bought $ 120.00 data plan plus text and phone calls plans to be able to work and use my cell phone when I was in Italy.
I don't remember exactly how many gigabites I could buy with $ 120.00 and since I'm not an expert I asked to the Customer Service Representative how could I know if I was overusing my data plan and what would have happened. The CSR told me that if I was going over the plan AT&T would have sent me a text message to advise me and eventually charge other $ 30.00 (the minimum plan) every time I was over using the limit.
I felt relieve because it was important to me to have control on what I was using and knowing that AT&T would have advise me made me feel safe.
When I was in Italy I used my phone and I never received any text message from AT&T regarding my data plan or any other plan.
When I came back I received a bill for $ 853.00 so I immediately called AT&T and they told me that I had repeatedly over used my limits and that they sent me several text messages to advise.
I told them that I didn't receive any text message and after controlling they realized and admitted that they were sending the text messages to the number that had been SOSPENDED. So it was impossible for me to know that I was overusing the data available, there was no way for me to be aware of that.
Regardless their big mistake, they told me that they were charging me in full but if I wanted I could pay with installments.
I told them that I needed to discuss with my boss in order to choose if we wanted to pay in full or with installments and I asked if they had a credit card on file. To this question the CSR told me that no, they didn't have any cc info on file.
After few days my company credit card was charged in full, even though my boss told me that he would have prefered to pay with installments.
I really think that I've been ripped off big time and I will never use again AT&T when I travel out of the country.
of course we are also switching to another provider.
thank you
Are you bored & have nothing exciting to do to occupy your mind? I have the answer just call AT&T & get “U-Verse” for your phone, Internet & your cable! You will get more excitement then you can stand honest! Your Brain will be stimulated more then it ever has been what you will experience is “Out of this World”!
Do what I have done call AT&T to have your phone, Internet & cable through them installed. I called AT&T to do this because "Direct TV" was not only "Clueless" but they were also "Brain Dead". So I thought I would get "intelligent" people at AT&T since its been around for a while & I have been a customer for over 25 years. When I contacted AT&T I hit the "Mother Load" in "*** Ville, Clueless & Brain Dead"! AT&T, U-Verse & DSL can’t get there stories straight. Go in all directions here there anywhere everywhere on Earth out in space where they come from who knows where they all go to or come from!
They don’t know if it takes two hours, three hours four hours five hours six hours seven hours eight hours nine hours 10 hours 11 hours 12 hours or seven days to reconnect your DSL so far I’m going on SEVEN DAYS without Internet service.
When I called to find out what happened to my DSL appointment I was told by an employee that my “Ticket” was issued in “Error” on the same day of the NO SHOW October 13, 2014 at 6:30 pm & has been canceled by the system internally! So Mashinda knows exactly what happened. Clyde who told me about the ticket being canceled knows exactly what is going on. Larry the Tech also knows what happened that came out today October 18, 2014.
These people are “Humans” that don’t know they are working with the “Aliens”. So DSL came back to the Planet Earth & is no longer “Lost in Space”. Which I guess is a good thing they have been “Lost in Space” since October 11, 2014 when the “Central Office” disconnected the DSL, “Wow! What an experience”!
So now the mystery of the “Open Ticket & the Canceled Ticket Saga Error” has been taken care of. No more open canceled, open canceled open canceled open canceled open canceled if this was a blinking light informing you of this you would be a “Total Space Cadet” by now. It has to be “Aliens” that came from the seventh planet in our Solar System from the Sun that are working for AT&T NO HUMAN could be this “Clueless” but then again…, are some people that work for AT&T “Aliens from out of this World”! Does the Head Planet control the “Internal System” or does the “Internal System” control the Head Planet”? “Knock, Knock anybody Home”???????
You will get text messages how many I don’t know I had 36 text messages telling me they don’t understand the word “CANCEL” you know that could explain why they are so screwed up. What is so hard to understand about the word “CANCEL”!
You will also experience DSL making an appointment which is a “No Show appointment sitting around ALL DAY calling to find out why just to get an answering machine telling you that you have an “Open Ticket” Repeat Reschedule or Cancel. It’s sort of nice to try to understand why you are hearing this “Robot Answering Machine” it sets us up here on Earth as to what the future holds for “Mankind”!
The only good thing about this is that you get real quality time with your family, how thoughtful they are.
Have to make another appointment in order to get your DSL connected but can’t do this until the U-Verse is Canceled make an appointment don’t make an appointment had an appointment yet canceled the appointment had an appointment with a NO SHOW given another appointment that you don’t know about then make another appointment for the NO SHOW. Even after you have done all of this they still have to come to your house to restore the DSL.
Even though they didn’t come out to disconnect the DSL line they have to come out to restore it. Yes, you will have more excitement then you can stand but the good thing about this is you will get more quality time with your family. How really thoughtful they are.
Whether they are from “Earth” or the seventh planet from the Sun in our Solar System you are guaranteed excitement you will find out more things then you can hardly stand. U-Verse is definitely from another Universe out in space somewhere & AT&T is right there along with DSL.
Customers that are thinking about U-Verse installation I would suggest you don’t change to U-Verse if you do you will get total KAOS more stress & time wasted then you can imagine not to mention the money it costs you. If we had had all our services through “U-Verse” the phone the Internet the cable we would have NO phone, NO Internet & NO Cable for seven days!
On October 16, 2014 I get a call from a Joe at AT&T asking & telling me about “U-Verse” & if I would like to sign up! I told Joe NO explained to him that I wasn’t mad at him for what was happening but don’t call me again.
On October 17, 2014 last night I get a call from AT&T & woman that works for AT&T named Isaura asking me if I wanted to “Update my Line” from DSL to the “U-Verse”? That in order to do this they would have to put in a new modem & it would only cost you $44.00? a month. This would be wired from the “Fiber Optics U-Verse Department” of AT&T. When I told her to not call again & why she apologized & only four (4) people out of the over 20 people almost thirty (30) I have dealt with at AT&T, DSL & U-Verse since October 11th 2014 Saturday told me they were sorry about my experience. One hand doesn’t know what the other hand is doing in this case several hands don’t know what several hands are doing if they even have hands!
What is even scarier is Isaura told me that AT&T is getting away from DSL & switching the whole system to “U-Verse” we are really screwed now! The world as we know it will never be the same “The Aliens have landed” & will be in “Total Control” as far as “U-Verse” is concerned.
Larry the technician that came out today Saturday the 18th of October found out what happened. Seems that the “Central Office” where all of this started & DSL was “Lost in Space” wired our DSL to another DSL! And they want to wire the whole system? Classic!
These are copies of ACTUAL TEXTS:
AT&T U-verse Reminder: Tech sched for 10/11 btwn 9AM-11AM. Need to resched?
APPT WAS CANCELED NEED TO RESCHEDUAL
HELP HELP CANCEL CANCEL CANCEL APPT TODAY SENT MESSAGES TO RESCHEDUAL
YESTERDAY YESTERDAY NEED RESCHEDUAL
Could you please provide the four digit Passcode associated with this Account?
READY FOR TECH PASSWORD CODE xxxx
If you have replied, I did not receive your text. Some phones restrict texts to 160 characters. Please shorten your reply and resend.
xxxx
CANCEL!!!!!!!
Sorry we did not understand your response. If you require agent assistance please reply HELP when you are ready to text.
CANCEL
Sorry we did not understand your response. If you require agent assistance please reply
HELP when you are ready to text.
CANCEL
DO YOU UNDERSTAND WHAT THIS WORD MEANS!
IF YOU DO NOT UNDERSTAND WHAT THIS WORD MEANS YOU NEED TO CALL YOUR "MOTHER SHIP"!!!!! WHICH IS PARKED ON THE SEVENTH PLANET IN OUR SOLAR SYSTEM FROM THE SUN. OR CALL "AT&T THE PILOT SHIP" WHICH IS IN LIMBO RIGHT NOW. THEY ARE LOST & DONT KNOW WHERE TO GO RIGHT NOW!!!!!
"SULOO" GO TO WORPED FACTER ONE!
Sorry we did not understand your response. If you require agent assistance please reply HELP when you are ready to text.
These are just a few texts back & fourth "Absolutely Ridiculous"!
Swiatch from Time warner cable and internet to Direct TV. Was told that Direct TV offered internet. In the mail I recieved a box containing a modem which needed a phone line. I do not have a phone line so called to return and cancel service within 30 days. Was told I would be getting emailed a return lable. None came. Then the bills start rolling in. No one ever came and installed anything. I never hooked up anything. Never got one byte of data form ATT. I had my cable internet through Time Warner. Then I get a bill from ATT for 189.09 dollars followe by a Credit Collection Services for 147.97 dollars. Called and was told since I requested to have internet through ATT that I had to pay the 1st months billing of the adjusted 147.97 dollars extortion fee for no services rendered. The Credit Collection Services phone I called was 1 617 581 1074
On 28 October at 11:54 AM, I called AT&T Customer Care Center do discuss my phone bill that was supposed to be $170 per month but has been on average $350 and up to over $500 per month. I spoke with "Kim" who had a less than professional disposition. When I tried to go line by line on the billing statement to inquire about the overcharges, she told me that I was paying for the phones that were advertised as "Free" at the AT&T store. I explained to her that the advertisement stated "free phones with a two year service agreement." Kim went on to express to me that she had been living for "47 years and has never seen anything free." I asked her to let us keep the conversation professional in order to resolve my issue. Kim went on to tell me that AT&T made the advertisement to attract customers and that customers are paying for the phones over time in $40 installments for 24 months at the total rate of $960 per phone. She then said that the bottom line is that I will just have to pay for the phones because "nothing is free." I thanked her for her time and ended the call.
I called back and asked to speak with a supervisor. The representative asked why, I then explained the situation in detail and was placed on a 9:52 minute hold. When the supervisor "Tish" answered the phone, she was professional but tried to say that the $40 X 3= $120 that I am paying a month in addition to my plan is so that I can use the plan. I explained to her that this did not make sense. If I purchased a $170 a month plan, I should be able to use it without paying an additional $120 per month. I explained to her how the previous representative told me I was paying for the phones. She said no, you are paying to use the service that you are paying for each month.
I am very disappointed in the false advertisement at AT&T. I expected better and I hope more people are not duped by the dishonest practices of AT&T.
I had a gophone from AT&T. The rate was $25 per month but I put an extra $50 on the account just incase I went over minutes limit (250 minutes/month). A few monthes later I decided to get a smart phone and move to Metro PCS. I closed the account with AT&T which had a positive balance of $45 (the $25/mo was deducted automatically every month and I had only used $5 of the $50). AT&T would not refund the positive $45 stating that, "Any remaining minutes on that type of account when closed, were not refundable." That's rediculous; just a plain and simple ripoff.
I had previously seen a commercial stating they had new rates so I called them and my plan was decreased to 134.00 monthly for 3 phones with 10 gb data (was previously only 4 gb so this was awesome). My first bill was higher but it went down to 134.00 like they said it would and I was happy. I decided to upgrade my daughter's phone as a graduation present because that was the only thing she wanted. When we were there in the store to do the upgrade (I did not do this online, but did it in person at a store), they talked me into upgrading my phone as well... stating that "its basically like getting a free phone because there is a 25.00 monthly charge but ATT credits 25.00 monthly to allow customers to upgrade". I asked MULTIPLE times so that I heard them correctly that "upgrading will not raise my bill at all". Three other people who were with me heard them say this several times because I kept asking them... so there was no misunderstanding. So I upgraded all 3 phones (I called my stepdaughter and told her she could upgrade as well because the only cost is 38.00) and I paid 38.00 each. I got my next bill and it was 219.00!!!! from 134.00 before!! I called them immediately and they basically told me Im stuck with this new amount monthly for 26 months! I told them what I was told when I upgraded... that it would not raise my bill, blah blah blah. They explained that I had obviously misunderstood and there is nothing they can do for me, that my bill will remain 219.00 until the phones are paid for. I offered to take the phones back, they said I cant because Im past the 14 day return period. Everyone is telling me I have 30 days, but I am unsure what the return policy is. I didnt even know this had happened until I received my bill so I had no reason to return until I knew what had happened, which was around 3 weeks after the upgrade. The only thing they have done to "help" me is to give me a 40.00 credit on the first increased bill. Ive paid this for a few months, called them several times. I called them again the other day, they were rude and absolutely did not care that I was lied to. I told them to shut it off, I am not paying this any longer. So Im waiting for it to be shut off and my credit ruined. When I did this upgrade, I didnt even recieve any paperwork regarding this payment plan so I truly feel they did this on purpose. A LOT of people have told me this exact same thing happened to them too. Ive been with ATT for MANY years and I hate this. I even have a microcell tower in my home that I purchased for service because I have none where I live.
I have been with Att for 8 years.Recently I thought I would change my plan.I seen their commercial on TV 10gig data unlimited talk and text 4 phones $160.00 per month.My first bill was $378.00 my second bill was $278.00 I called them and they reduced it to $194.00.My next bill was $224.00 I called them again and they said that plan was for new customers.When I signed up for the plan I kept asking if my bill was going to be $160.00 per month and the sales person said my first bill would be a little more but then it would be $160.00 a month.I don't think that will ever happen.I plan on changeing cell phone companies.They lie
AT&T offers wireless home phone service, and they do provide it, however; they represent that they have caller ID, but it is not disclosed that they do not include, nor can they include name ID. When asked, they only say "we don't have that" and get you off of the line. In today's world Name ID is an important function of caller ID. I am now stuck with a service that I cannot "get out of" for two years due to vague advertising...
I've been an ATT GoPhone Customer for ten years until August 18,2014. I begged and pleaded with ATT Wireless to please fix the new RadiantZ740 Gophone I purchased from Extreme Wireless authorized Att dealer in Brandon MS. From the first day no Att apps would work on the phone. I paid for a sd card they said they inserted but they lost it. Extreme wireless entered my email address incorrectly so I was not able to use access id. I called 611 customer service repeatedly. Around 30 times. They never helped me. Technical support decided to change my phone number. I was against this. I lost over 300 pictures. It got worse. I was on the $60 monthly with 2.5 g of data. I kniw how to turn the data off. Don't watch videos, I do download games I can play offline.
I clised Facebook and hardly ever go to google+, point is I was having to purchase at least 4 or 5 more g's of data plus the 2.5 with my plan. They did another reset after 2 hours on the phone with customer service. Told them it wouldn't help. I also told them I have seizures and I needed to get iff the pphone. Their response was "you want your phone fixed dont you?". Reset did not help. They finally sent ne a refurbished phone. I took it straight to the att store and was told they couldn't set it up because it kept going back to the old phone number. I called customer service andd I wad mad!! Customer service lady told me to take it back once more and if the device would work that she would have Att pay my plan this month until I see the phone is ok because my son needs the web for homework.
I agreed. I should have asked her to text or email that to me. Att store put sd card in and said the phone was fine. I asked if my plan had been applied and he said no. Told me to go call customer service. I told him to call them, je's the manager. He told me she never said att would pay the plan. Said she wanted to make sure the phone was ok when I applied my payment. What??!! Where are those monitored phone calss when the customer really is right?? I started to leave the store and the manager said with several customers in the store,"its a user problem". I said "right down the street at cspire wireless, I used less than 1 g last month and I didn't do anything different", I went straight to cspire and renewed my plan. Looks like I will get one more phone from cspire also. Att will not give me my miney back or a working phone. Billion dollar comoany and I know why. Kelliann. MS
AT&T I have never been more upset with a company than I am with you right now. When I signed up for your serviced linked with Direct TV I was promised through chat by your account representative I would not be charged installation and no hidden fees. However I received my bill and was charged $100 for installation and $99.00 for my router. I called immediately and was told this was handled however it was not. You never notified me but the claim was denied at the sales representative had no notes from our conversation. I then called back to resolve this and was sent on a loop being transferred and disconnected by countless employees until I was taken care of by one of your account reps who said everything was handled and only charged me the $46.00 I was promised. Well I get my bill today and you lied yet again this was denied and now I am being threatened with collections and past due balances. I chatted in and spent hours again in a loop to the answer of there is nothing I can do. I work in sales and am extremely upset and very angered that because the sales rep forgot a note I am being charged money and wasting my time on this. I just want my fees waived like promised. I would never recommend this service to anyone after the way you have lied to me and treated me as a customer. I just want to warn everyone here that whatever they say doesn't mean they will honor it even if you have it in writing or a verbal phone agreement they will still try to charge you for things you were not told about. Thanks AT&T I refuse to pay my bill and will take further action unless this is dealt with immediately.
I paid $5 for Intl calling they then cancelled it even tho I had paid ... every month.
Sunday the dvr dies. Call ATT they tell me I would have to pay for a tech to come out and replace thier box 175.00 . For their box , hell no so they said they would ship one and I would get it Tuesday. Tuesday no box so I call and the supervisor said that they did make an order but NEVER SHIPPED IT . LIED to how nice . So the supervisor says I will overnight one to you . Ok Wednesday guess what that's right another lie no box and when I call I get told that they would send out a box and How SORRY they are. Understatement sorry is only the start , he has also said they could not overnight it. Now my wife and I record our shows during the week and watch them on the weekend. Not last weekend and not this weekend. Thank you for you ATT for being so dishonest and taking our money but not supping service and keeping your word.
AT&T is the only DSL service we have in our area. There are no other providers. They have over sold their capacity. They sell you a service for 6Meg when they know that they cannot provide it. At night we get in the range of .5M and .9M.
I have had a Ticket open for over a 33 days. They have said it is fixed 4 times when in fact it was not.
Spent greater than 10 hours on the phone and spoke to greater than 15 representatives received no less than four different reasons for why my internet was not working, and after one week, I am still without service. Absolutely the worst customer service in the nation.
I'm a disabled medical professional. I've had numerous back surgeries & can't always drive to the post office to mail my bills off. My residential mailbox is next to a stop sign. It's a major problem due to USPS thefts have occurred in my area preventing the use of snail mail. I'm forced to utilize online or phone payment venues, due to my degenerative disc disease & chronic pain.
I've hadn't a problem with any institution, except AT&T universal credit card. It's not a one time problem but a ongoing issue. AT&T's online site constantly is offline, bumps me offline, won't provide a payment page, etc...Therefore it's an ongoing difficulty in getting payments to them.
I even tried calling in my payment in full over my hard line. I called numerous times before getting a line through to make a payment. AT&T would call me back daily, multiple times as harassment that my payment was late. However I was given a person to pay, or a valid number to make a payment. I just chased my tail & continued being harassed.
I finally recieved a letter with a phone number, made a payment in full, it was accepted, & a confirmation number provided. Each month i sit down & pay all my bills. This was one of several I paid the balance in full which is normal procedure.
I didn't recieve a letter or phone call stating my payment hadn't cleared, however I get daily bank texts of my current balance. My balance was never own enough for any bills not to clear my account. Forward to the next month. AT&T sends me a statement with a non - sufficient funds fee, fiancé fee, & a late fee.
I tried accessing online & via phone but I'm being g bullied into a full payment with these additional fees or AT&T claims they can't recieve any payment at all. This statement is made to me as I'm providing full proof that no such transactions even occurred to my banking institution. I clearly show that not only were the funds available, overdraft protection on that acct would've covered the payment on the occas of an overdraft. Which wasn't an issue anyway.
AT&T found the problem which they had processed the correct routing number, but the account number had been input incorrectly. They'd left off the last number. How I don't know? I'd been a customer for yrs paying from the same acct, I'd had since I was 13. I'm now 44, so how is this my problem? All my other bills would've signaled that it was an invalid acct & not given a confirmation number, called me, or done something besides add additional fees, & turn it over to a credit center without notification. It's a clear scam, & the reason I've cut up my AT&T credit card, closed the acct. , & am filing a dispute. I plan on taking full action towards this company for compensation on false credit reporting, false fees, & harassment!
Run from this company, even my brother had issues with them. They over charged his acct drastically. This was the phone, Internet by over $400 for one month. AT&T is a bullying, sleazy, mob-like organization.
I have had the worst experience in customer service ever with these ignorant people. They canceled my service when i had it on hold (still paying) because someone moved in my old address (duh thats why I had it on hold!) Then they demand I return the equipment and I told them I needed time because it was in storage and I work out of town. They debited my card for $608 dollars even after they agreed to the time line I needed. I then got pissed and went and dug threw storage to get it and returned it the day they debited my card, Called and told them I wanted it put back on my card because I did not want to wait on a check . Then they did not so I called my bank and they put it back on . Well then I recieved a check after 3 weeks and did not cash it (should have!) and got another letter staing I owed $608 . I then sent the refund check back and got a call from collections the next day. talked to a rep after being on hold and going threw silly computer voice for 10 min. the day I got the letter only to find out they have no clue and accounts recievable sent the letter so transfered again and again and again again and again and again,etc. STUPID S***!!!!
AT&T will tell you one thing and then do something else. I have 2 phones on the next installment plan and added a 3rd line which I asked to be put on the next installment plan. I was told that my bill would be $20 cheaper than it was before I added the line. The 1st month, my bill was lower. The next month it is was $20 more than my bill before I added the 3rd line. I called to did out why my bill had increased instead of decreased and was told that I was put on a contract and there was nothing they could do about it because it had been over 14 days. Well, if the person would've done their job and did what I asked them to do, there wouldn't be an issue. I'm thinki about cancelling all 3 line for $295, which is less than 2 payments anyway. Why should I pay for something that I'm not happy with and didn't ask for?
For over 6 months there has been a damaged telephone box along the road in my neighborhood. It apparently services my entire street and several of my neighbors. I have reported it twice and some of my neighbors have as well. Myself and a neighbor have talked to some of the repairmen that have come out to fix our phone lines when they stopped working.
After talking to these repairmen we have found that these occurrences are quite common in our area. My neighbors mother in law lives in Taylorsville, NC and has had wires laying along the road between some of the telephone pedestals because there is a problem in the main line. We talked to the repairmen to get more information and have found that a lot of these repairs are not being made because the area manager won't approve the repairs.
One of the repairmen said that he has heard that the managers get bigger bonuses when they spend less money in their area. Customers are suffering bad phone service and some of these create safety concerns too. I do not intend to sue or anything like that, however I hope that bringing these situations to light May get more people demanding action, these people in management are not doing their job and taking care of the customers.
it is a waste of time to call AT&T about these problems since all they do is send out a repairman who is powerless to do anything other than make a temporary fix to get peoples phones working. Of course people need to call if their phone is not working, but we need to get help and hold these area managers responsible.
my understanding is that the area manager (Paul Mcclanahan) that covers where I live has the area from Boone, NC to Salisbury and includes towns in between like Taylorsville and Statesville, where his office is located.
Hopefully some more people that have run into these problems can also file complaints here and maybe with the media or anywhere that might help get some real action to fix these things. I also don't want to get the repairmen in trouble and I know AT&T tracks them with gps on their trucks so I don't want to include my whole address. Please post your personal stories of similar problems and let's hold the people responsible to account.
For over 6 months there has been a damaged telephone box along the road in my neighborhood. It apparently services my entire street and several of my neighbors. I have reported it twice and some of my neighbors have as well. Myself and a neighbor have talked to some of the repairmen that have come out to fix our phone lines when they stopped working.
After talking to these repairmen we have found that these occurrences are quite common in our area. My neighbors mother in law lives in Taylorsville, NC and has had wires laying along the road between some of the telephone pedestals because there is a problem in the main line. We talked to the repairmen to get more information and have found that a lot of these repairs are not being made because the area manager won't approve the repairs.
One of the repairmen said that he has heard that the managers get bigger bonuses when they spend less money in their area. Customers are suffering bad phone service and some of these create safety concerns too. I do not intend to sue or anything like that, however I hope that bringing these situations to light May get more people demanding action, these people in management are not doing their job and taking care of the customers.
it is a waste of time to call AT&T about these problems since all they do is send out a repairman who is powerless to do anything other than make a temporary fix to get peoples phones working. Of course people need to call if their phone is not working, but we need to get help and hold these area managers responsible.
my understanding is that the area manager (Paul Mcclanahan) that covers where I live has the area from Boone, NC to Salisbury and includes towns in between like Taylorsville and Statesville, where his office is located.
Hopefully some more people that have run into these problems can also file complaints here and maybe with the media or anywhere that might help get some real action to fix these things. I also don't want to get the repairmen in trouble and I know AT&T tracks them with gps on their trucks so I don't want to include my whole address. Please post your personal stories of similar problems and let's hold the people responsible to account.
I will keep this brief and go into more details later.
I have a prepay phone service with At&t, which is called GoPhone. With that, i have to pay in advance for usage, unlike the monthly bills where you pay after your usage. I have been using the same service for years. At first it was $.25 a minute, then got reduced down to $.10 a minute. Needless at that time when i had the $.25 a minute plan, they had that $.10 all along and no one that i have talked to through customer service enlightened me about it. Now it is $.10 a minute, i will repeat, $.10(TEN CENTS) a minute. Upon making calls that were 35 seconds long or 45 seconds, or 47 seconds, in other words less than 60 seconds, i am charged $.20 for the minute. The counter on my phone says one time and according to AT&T records, they have a longer time. However, when someone calls me less than 60 seconds on the phone, its $.10. Find out that they are charging me for the time of when i make my call then reaches the tower then to the other persons phone, i have to pay for that. No where does it state that i do, they have remarks stating that for their terms of serivice with AT&T, but keep in mind, i am go phone customer.
I pay $10 a month for a 1000 txts messages. With that i could send pics, videos, mass text(more than one ata time). Now it has gotten to the point i can only send just a txt to one person ata time. However i am still paying $10 a month. So why do i lose features and yet the value i paid for the features stay the same? I am being forced to have to pay for mobile data in order to send/receive a multimedi message, aka the internet. Regardless of me having wifi capabilities to go online, which mobile data does the same. Needs to be said, i have gone to places where its AT&Ts HOT SPOT WIFI ZONE and i cannot send any of that through the wifi, even their own hot spot! Their reason, is because i got a 4g phone, the samsung galaxy s3, and that the 3g phones, we should be grateful because they ran that internet through the phone. I wish i could make up these incompetent excuses.
CIVIL RIGHTS, yes, when as an American citizen knowing his rights, i find it appalling that a corporation can legally take my personal information overseas to another country and have that countries citizen looking at it and not actually being american citizens. Furthermore, because they are not in america and are not citizens of this country, they can do whatever they feel please, because what laws are they violating? I am talking to somoene in a different country, they can treat indifferent or with pure stupidity. I have read the terms of service, and no where does it state that they use my information overseas in another country; but they state that they use your information pertaining within their company. Now can we be real for a second, how ethical, let alone morally sound is that to be taken advantage of the loopholes in our own laws?
Lastly, because AT&T has a thing that NOW a lot of companies are doing and a lot people are not aware of it is this: You agree to go to arbitration upon any disagreements or problems. In other words, you cannot take them to court. Reason: they PAY the arbitration and PAY the arbitrator when you have a problem. So right there, its automatically THREE VS. ONE! The judge in this case, BRUCE E. MEYERSON in my opinion proves how incompetence worlks best. Knowingly the facts and evidence presented to him, he listens to what AT&T has to say and then tells me thats how it is. However if i say anything, they want proof, they want writing, they want this, they want that. The AAA is whom handle it, well not really, their name was in use, but the case manager was a complete fail. Asking her about her jon, she cannot answer because she cannot give legal advice. If you got that, thats the response i get from her. So when i need to suubmit paperwork, such as my evidence, it will never get her or the she cannot give legal advice. Even talking to her manager, these little girls giggling around like school girls, do not know what beinga professional is all about. So because AT&T is PAYING for all of it, they have to go through what AT&T asks of them. Such as AT&T asking AAA, "Hey can you screw up the case against Paul so he is not organized and doesn't have proper evidence? Oh i know, how about we procrasiante for the next 3 months and then complain its costing us too much!"
I am pissed off, but not merely the fact that i did get ripped off, but mainly because there is no more right and wrong with the corporate world. They are only in it for the money and strickly for the money. If they werent about the money, they would trap you in their services tot he point of having this AAA behind them to when something happens. If you didn't get it yet, AT&T has a license to do WHATEVER / WHENEVER they want too and you cannot do anything about it, according to the SUPREME COURT that backs thei decision. There are a whole lot of companies that are doing this to their customers. How is that fair for consumer rights, when its always going to be a one sided ordeal? If we consumers do care of the fact of this country, let alone the world; then take it back!
Honestly, without us, they have no business! More people are knowledgeable about this, the more power consumers truly have. Unless you do like being ripped off all the time, then by all means continue living this day of age of the "AMERICAN DREAM"!
For over 6 months there has been a damaged telephone box along the road in my neighborhood. It apparently services my entire street and several of my neighbors. I have reported it twice and some of my neighbors have as well. Myself and a neighbor have talked to some of the repairmen that have come out to fix our phone lines when they stopped working.
After talking to these repairmen we have found that these occurrences are quite common in our area. My neighbors mother in law lives in Taylorsville, NC and has had wires laying along the road between some of the telephone pedestals because there is a problem in the main line. We talked to the repairmen to get more information and have found that a lot of these repairs are not being made because the area manager won't approve the repairs.
One of the repairmen said that he has heard that the managers get bigger bonuses when they spend less money in their area. Customers are suffering bad phone service and some of these create safety concerns too. I do not intend to sue or anything like that, however I hope that bringing these situations to light May get more people demanding action, these people in management are not doing their job and taking care of the customers.
it is a waste of time to call AT&T about these problems since all they do is send out a repairman who is powerless to do anything other than make a temporary fix to get peoples phones working. Of course people need to call if their phone is not working, but we need to get help and hold these area managers responsible.
my understanding is that the area manager (Paul Mcclanahan) that covers where I live has the area from Boone, NC to Salisbury and includes towns in between like Taylorsville and Statesville, where his office is located.
Hopefully some more people that have run into these problems can also file complaints here and maybe with the media or anywhere that might help get some real action to fix these things. I also don't want to get the repairmen in trouble and I know AT&T tracks them with gps on their trucks so I don't want to include my whole address. Please post your personal stories of similar problems and let's hold the people responsible to account.
I called AT&T to request the same rate on 6/12/14 which ws $36 per month at 12 mg speed, the rep stated she can only do at monthly rate of $39.95 18mg. I woke up on 6/14/2014 and there was no uverse internet and we started calling over and over , they stated that my account was closed and that there was a new one opened? I never auth this? They could not do anything on this and they said the earliest appt was 6/21/14 which a week of no internet , as my wife ues this for a home busines. We called about twenty five times that day and finally they said that there would be a rep that would come out on 6/15/14 to get it restored betwen 12-4.
we waited at home and I waisted my fathers day as when they got here he could not help he checked the hub and my wife talked the supervisor he staed he could , however he the account was showever in account and one was acctive and he didnt he could not. I called that night and they moved my appt to 6/16/14 and 1-3 and asked if I need to be there and they claimed yes. The tech caled at 2:15 and said he was running late and then aroung 3:15 said it was now on, never had to come in the house. Why did I need to take 3 hours of vacation time which cost me over $75.00. I now never recieved a new router either for signed up for the higher speed? The prev. one I had to purchase for $100?
AT&T allowed someone to hack into my account take phone numbers I called and repeatedly call and harass the owners of the stolen numbers.I had a family plan in which 3 people dropped their lines and went to other carriers in fear that their friends and families would continue to be harassed.
AT&T refuses to take any blame, help me in removing the 3 lines from my account with out a cancellation fee and continue to bill me monthly charges for those lines.When I call to discuss this matter they transfer me from department to department telling me that a security code has been placed on my account so this issue wont happen in the future, that is if I am not placed on hold for 20 minuets or more than disconnected.
Att continually adds fees to my bill that are hard to understand and difficult to track where they come from. I have them on call because every month there are additional ""fees and charges""
Recently prior to going abroad I called them to notify them of the countries I would be visiting, requested changes to my plan to accomodate the international plan for the time I would be away. Because I dont trust them and what they say, I had the representative send me documentation of the changes to the plan and the cost. (hard proof) The additional cost agreed upon was $50. When I return and receive my bill : $359.35.
So I call them. Notify them of the call being recorded, and they refuse to honor they agreement (that I have hard proof of the agreement) and state that the charges still apply. I tell them the charges are not agreed upon and they are a breach of what they told me and provided documents of. They called it ""mis information"" that I received. I offered to email the docuemnts to them that ATT sent to me, they declined and said they did not have an email address I could send it to, and thus, the charges of $359.35 stand. I tell them I am canceling my account now, and they say I have a $250 Early Termination fee. The account is being canceled because they dishonor their agreed prices, then when I want to cancel my account because they are dishonest.... they want to charge me.
I am now on hold with them for 1:31.02 at this time. A complaint has been submited to BBC for resolution of the matter.
The company is dishonest, crooked, and sends anyone who questions them through hoops until they become frustrated and go away.
That is exactly what I am doing. Going away. Good by ATT.
Had oa at&t cellphone which bill kept creeping up although I had unlimited plan. I questioned it despite having bad network since Am a truck driver. Finally decided to cancel my contract and before I received my final bill at&t went into my account and billed me $742 without even consulting me.
Beware if you cancel your plan they are going to bill the account that you used to pay your bill without your consent. Very fradulent and overcharging. I got changed an extra month despite having cancelled my contract. I hope at&t losses a lot of customers. Spread the word.
Att continually adds fees to my bill that are hard to understand and difficult to track where they come from. I have them on call because every month there are additional ""fees and charges""
Recently prior to going abroad I called them to notify them of the countries I would be visiting, requested changes to my plan to accomodate the international plan for the time I would be away. Because I dont trust them and what they say, I had the representative send me documentation of the changes to the plan and the cost. (hard proof) The additional cost agreed upon was $50. When I return and receive my bill : $359.35.
So I call them. Notify them of the call being recorded, and they refuse to honor they agreement (that I have hard proof of the agreement) and state that the charges still apply. I tell them the charges are not agreed upon and they are a breach of what they told me and provided documents of. They called it ""mis information"" that I received. I offered to email the docuemnts to them that ATT sent to me, they declined and said they did not have an email address I could send it to, and thus, the charges of $359.35 stand. I tell them I am canceling my account now, and they say I have a $250 Early Termination fee. The account is being canceled because they dishonor their agreed prices, then when I want to cancel my account because they are dishonest.... they want to charge me.
I am now on hold with them for 1:31.02 at this time. A complaint has been submited to BBC for resolution of the matter.
The company is dishonest, crooked, and sends anyone who questions them through hoops until they become frustrated and go away.
That is exactly what I am doing. Going away. Good by ATT.