I signed up for free beauty products and paid shipping charges only. Nowhere on my signing up did it say I was supposed to call within 14 days in order to not get charged. Imade absolutely sure when signing up there was nothing additionally that I would have to do. They fraudulently charged my credit card yesterday $85.98. I called them up and was told I agreed to this by signing up. I was told the corporate office will be contacting me. I will be filing a BBB complaint tomorrow morning!
I will never purchase anything that says only pay shipping charges ever again!!
After I order some book in Amazon, I receive and email to rate the service for a free gift. After I fill the survey, stated to ask for 4.97 or so, for shipping and handling. Few days later I found out a charge of 87+change in my bank account. When I research it, I found out was Auralux Beaty and the company is in California. I called it the company and they was trying to say I went myself to the company webside and order the cream and subscribe to the club. I told them what really happen, but the lady keep saying over and over again was me. I was able to get partial refund and I report it to Florida BBB. This company is a scam. I still have one of the emails they send me with the scam.
I was using UTube site for music when a pop-up screen came on toward the bottom which advertised "free" samples of a"brand new beauty product." They claimed that the US had just recently let this product in the country. They cited many physicians, etc. The free sample would come to my address for a small shipping fee of $4.95.
At the very bottom of the screen was a small box that said check if you agree to terms and conditions. I began to read the Long document, but it seemed legit as it seemed to only discussed the shipping fees.
I ordered one cream.
Nothing came. However, my Capital One account sent me a letter warning me of suspicious charges to my credit card. When I looked up my account, I found four different charges of around $87.00 a piece were listed from the above company adding up to over $350.00--all during the month of March just a few days apart.
I tried to find the company and came upon a fraud complaint from someone in Texas who had filed a report on a RipOff site. This report described the company I was looking for, and the customer related having the same experience that had just happened to me. From that report, I was able to get the phone number and called them immediately.
I was told by the man who answered the phone that I had signed up for a 14 day trial. He said that if I did not call them within those 14 days, I had agreed to not only pay for the "free" sample they sent me, but also for the next 30 day supply. I questioned him about the 2nd cream they were also charging me for. He said that was listed with the first cream on the same page.
Beware of this company. This is NOT a free sample. I would never pay $87.53 for a bottle of cream that weighs less than an ounce called PROCREAMBODY. Nor the second cream called VIBRANT SKIN SERUm, which cost $85.98.
The customer service person told me to call the local post office to check on the first two samples, which I did not get.
I canceled this bogus account immediately, and I believe I have no recourse because I must not have read the terms and conditions report thoroughly. so I might as well have let over $350. blow away in the wind.
However, I do not see how this company can have the word "Free" on their website. I remember looking for the $4.95 shipping fee to show up on my credit card bill. It never did. But they certainly slapped the two charges of $87.53 on there as well as two charges of $85.98.
I never ordered the second product and tried twice to "cancel" my account. The person on the phone would not take no for an answer and would talk over me and put the phone on silent as I tried to explain. I DO NOT RECOMEND getting involved with this company or this product AT ALL!
While i was on the phone listening to the re-cycling over and over of her "facts" by the representative. Yes, i also am clear that the site i found the offer and ordered on was not the complete website. I was given an offer of a free bottle for $4.95 and simply filled out my credit card information.
What?! you say? Yes, i did. For the offer of this cream and with no print or information whatsoever stating i would be place d on an auto-enrollment plan after 10 days, i of simple mind and pure motives ordered this cream via my credit card! yes, i was pleased there was no ten day caveat. Yes, i am aware of these "industry" norms. This site did not involve this kind of order. I simply agreed to buy a bottle for $4.95 and idiotically assumed i would receive copious flurries of emails offering to sell me this product as a result of my terrific feeling about it after trying it.
Within a week my bottle arrived. The next day another bottle arrived, of skin cell creme. This was four cents more; i.E., $4.99. Since i had not signed up for any ongoing price charges on top of never purchasing this second creme, i didn't think much about it, having no obligation to.
Neither creme appears to have any pizazz. Both cremes are bland, nondescript, ineffectual clones of a very economical drugsstore cream one might try.
Now, 10 days later, i have been charged $89.95 for the cell creme i did not order to the tune of $4.99. This charge is the first one that was finally removed by the company auralux. It takes 35 minutes and 30 blood pressure points.) now i am arguing that on the snake venom creme i will not pay even though i get a $100 gift certificate. I will not pay 75%. I will not pay 50% or yup, you guessed it, 25% of the $89.95 monthly subscription price. I will only accept a full refund and removal from the auradirty list.
Now, 45 minutes after my first request to talk to a supervisor, i am transferred over. Apparently my recognition that i was never directed to a full website nor did i have online disclosure of the full and unamended offer, the supervisior has agreed to remove both charges The second which would be undoubtedly posted today) and to send no further mailings nor list me as a customer.
This product comes in a jar. The jar i ordered is snake venom peptide cream Auralux). Katie holmes and jennifer aniston use snake venom creme. I will get mine for $4.95. I am an idiot. This is my third venture in ten years on ordering from a special offer, an offer which solicited me online. This time, third time, is the charm. I have never not had trouble and charges. What am i thinking, ordering just because it did not say on the site that there is no ongoing order or charge being processed the minute i order my sample? I will never, never again sign up for an offer like this. I promise.
I feel better already. My jaw is still clenched but i think i will be getting a reverse charge posting on my bank account statement, and no further charges. This entailed luck and planning. And a mind-bending, interminable call Which, interestingly, they did not disconnect on at all). The incredible annoyance and irritation i experienced is unfortunately on my house. Do not let this happen to you! and take this report generically as if it applies to every cheap trick out there online.
Vibrant Stem Cell Snake Venom Peptide Cream / Kelly Kelly - Talked over me, she looked aup my account when I told her I had 2 products to return that came in the mail to me, I had cancelled my account yesterday, after much arguing about wanting it cancelled, they tried to tell me to double what I was using and kept talking over me, I insisted they either give me their supervisor or cancel it. Today when I called the # on the Invoices to get a return authorization like it tells me, a female named Kelly told me my account was canceled and that the product was mine, I kept saying I wanted a return authorization and she again stated the product was mine and that my account had been canceled, she then said , "have a nice day", and hung up on me.
I paid shipping on 2 online trial offers for facial wrinkles. A month later they send me a second jar of each and auto matically deduct it from my bank account, I called and cancelled the account 7/13/2015. Today the 14th I called the number on the invoice to get a return Authorization like it said. I talked rto a lady named Kelly and she refused to give me a return authorization, she stated 2 times it was mine and my account had been canceled and I wouldn't recieve any more, told me have a nice day and hung up while I was talking.
Received my package today. Read the packing slip. Tried to go to web site, it did not exist. That raised a red flag. Started investigating and found this web site. Seems you have to mail the unused portion back within 14 days or your free sample becomes an $80.00 purchase. Shame on me for not checking it out before i gave them my credit card. Now i have to go out to buy an envelope to mail it in, go to post office and pay another shipping fee! and i have nothing to show for it! scam, scam, scam!!!
I clicked on a pop up window to order a free trial of Auralux Snake Venom Peptide and Vibrant Skin Cell Active. The pop up window said the products were free with the charge of shipping and handling of $4.95 each. No where in the ad did direct me to the website for any further information on the product or the terms and conditions of the "free samples". I provided my credit card number and found out a month later I was charged $89.00 and $92.53 for the two products. I thought it was for a new shipment and called to cancel. I canceled and was under the impression they would refund my money for the future shipment. After I did not see a refund on my card, I called and spoke to a CSR and learned that I paid that money for the "free samples" and that the website clearly states that I had 14 days to cancel.
I told her that it didn't give me that information when I ordered what I understood to be free samples. She said no, the cancellation was for any future orders. That I didnt' receive samples. That they were a thirty day supply. I asked to speak to a supervisor and she said no one was available. This company scams people with their pop up ads on websites and FaceBook to fraudulently obtain your credit card information to charge you for the products you think you're getting for free. The only website that you're directed to to provide your credit card information is auraluxsnakevenom.com and nowhere does it say that you only have 14 days to cancel and not be charged the full price of the product. No where on that website does it direct you to its full website for full disclosure of the terms and conditions.
I ordered a trial of face cream. The Ad said I should use both products together and all I had to pay was 4.95 & $5.99. I looked for a price for the product without it being the trial price and couldn't find anything. They charged me $364.96 the following month on my credit card. I called them and told them I didn't want it, it didn't work. They said the price was there, (it wasn't on the page I ordered it from, I looked, I wanted to know the price!) They shouldn't be allowed to just send it to me without me ordering it, I didn't want it. They said it was a trial, they didn't say they'd continue to send it at a huge cost. Everything should be spelled out in the same font everything else was written in.
I purchased these products advertised specifically as a trial on facebook. There was no detailed information on subsequent regular purchases being charged to my credit card because this was only a trial as two of the several company names state.
I used the product and it damaged my skin. I called to return it and to stop the subsequent additional products i received and was told that i could not return them for full refunds.
I agreed to less than $5.00 shipping for a sample cream. The company added another item without my permission for 5.99. I have instructed my bank to dishonor any further debit from my account.
I ordered this product because I thought it was just a free trial. And not something that was going to charge me $175 dollars afterwards. And then they act like there is no supervisors there to speak with total BS. I don't think it is right and should get my money back.
I have been charge on my credit card 4 times for some cream And I didn't received the product . On 4/14/05 they charge me 85.98 on 4/15/15 $87.63 , on 4/29/15 $89.95 and according with my credit card I have one more charge And I'm supposed I paid for trail for only $4,50
They offer free sample- with only shipping charged. Cannot cancel as phone is "not in service" Cannot return product because they only use PO BX! They charge your account $89 and $93 without authorization. File a fraud report. I would not recommend using the product of such a company- surely I won't.
Horrible company. As reported by others, they are entirely deceitful and professionals at ripping people off. You have no idea you are signed up for a monthly program relating to the shipments of a few ounces of lotion for $170+ per month. You receive the first two free, but if you dont cancel, they charge you and the charges are by all different companies and phone numbers. At first glance you panic and think someone has been fraudulently using your credit card. Who operates a business this way? Its almost as if they penalize you for NOT cancelling, rather than the other way around.
Once i figured out what was going on I was furious. $350 of charges for 4 couple ounce bottles of lotion, all of it returned and they claimed they never received it, even though delivery confirmation states it was delivered. Bank of America is weak and didnt do a thing so I refused to pay my bill, including the $15 in return shipping charges, and cancelled the card.
I dont feel like getting into specifics, because these low lifes simply arent worth my afternoon, but best advice is to avoid them at all costs. One of the worst encounters Ive ever experienced with a business transaction. They are appalling and should be ashamed of themselves. Scum bags comes to mind when I think of the slime and garbage they represent.
I would like to make buyer aware that company Auralux and Vibrant Skin is fraudulent and a Rip off, they promised free products with a postage and handling fee so they can ship you the items but in reality as soon as you gave them your credit card they sart to charge you all kind of fees that you are not even aware.
Please I would like the LAW to prosecuted them cause what they are doing it is wrong they hurting people in the process by ripping you off.
They advertised free sample, of auralux advanced skin care, and vibrant skin, stem cellactiv pay shipping only. then I received a bank statement were hey charged me 4.99 and 4.95 shipping when it came in one package, and charged me for the two jarss at 87.53 and 85.98 without my knowlege of doing so. more than a ripp of, I call it fraud.!!!!!!!
I too purchased the "free" sample of the auralux product from a popup and only had to pay shipping costs. I fully expected them to try to get me to take the product on an ongoing basis, but i was not prepared for the $87.53 charge to my bank account. I called and talked with them and they first said they could only refund $15, then raised it to $30 and finally to $40. I asked to speak to a higher level and no one was "available". This type of siutation is what makes people leary of purchasing online.
To go one step further, i contacted my bank,santander, na, to void the charge to my credit card. I was told by my bank that the charges could not be reversed because they were told by company that i entered into a "contract" to allow future purchases be charged to my card.
And to add insult to injury, i never received the products that they claim they sent to me.
To be fair this is somewhat plegarized from another report. It was exactly my experience and was written so well I copied it to a large degree. I did change several of the details to fit my personal situation.
I was on a website which I don't recall. Possibly it was Facebook. I clicked on a skin care product ad called Auralux Snake Venom Peptide Cream - Syn-Ake. The next window claimed a FREE sample for only a shipping and handling fee of $4.95 together with credit card information entry boxes. The pop-up window never mentioned that Auralux has a website, nor did it direct to it. It simply allowed the credit card information to be entered and said that the product will be shipped within a business day, except on weekends. The product arrived a few days later, a tiny jar of 1 oz size. 14 days later, on January 21 Auralux charged $87.53 to my credit card which I did not find out until the credit card statment arrived on January 29th. I called the 800-number on the credit card statement and they claimed that I agreed to be part of a membership program unless I called within 14 days to cancel due to dissatisfaction with the product. I demanded written proof that I entered any contract with them to which replied that they cannot send anything, even though they had my home address. They further claimed that just by having my credit card number (that they obtained from me for shipping and handling,of the free product), I am in a contract with them becasue I "ordered" the product and the membership and they charge the "full price" of the product unless I call within 14 days of the "order".
The main issues are the following:
1. I did not "order" any product because the credit card number was given to them exclusively for shipping and handling, the sample product was claimed to be free.
2. There was no mentioning anywhere of any obligation or contract in the pop-up window and no agreement was collected from me that I wish to become party to any agreement.
3. They claim that the "Terms and Conditions" on their web site auraluxbeauty.com spell out the detail in fine print that if I pay $4.95 for shipping and handling, I automatically agree to be part of a membership program with regular future shipments, and a full price of $87.53 will be charged unless I call to cancel within 14 days after paying the $4.95l.
4. This is true: their website, indeed, says that. The fraud is I did *not* visit the Auralux website for the free sample at all. I did *not* order a free sample though the Auralux website. It was a pop-up window that never mentioned any "terms and conditions", never made any reference to any membership or obligation or contract, and never redirected me to the Auralux website where the "terms and conditions" are posted. In other words, I was kept completely in the dark of me potentially becoming a party to any "contract" or that there will be any future charges, or that by paying the $4.95 I am entering any agreement. Had I ordered through Auralux's website, I could get into a debate whether I entered a contract. However, I have *never* seen the Auralux website, nor their "terms and conditions" until yesterday, April 1st, 2015, when I was able to check my credit card statement online after receiving a scheduled shipment..
5. The essence of the fraud is that Auralux obtains credit card numbers fraudulently by pop-up windows advertising a free product sample for just the price of shipping and handling, while it maintains a website that has "terms and conditions" that the pop-up windows never refer to, the customer is never directed to, and thus unwary customers are conned into agreements they have no idea about. In other words, Auralux sells their product through deceptive pop-up windows that do not reveal any hidden obligations or agreements to deceived customers. As such, it is a scam and a fraud. I am also reporting them to the Better Business Bureau and to the Consumer Protection Agency. I will also demand *written* proof that I entered any "contract" with them, i.e. proof that I paid the $4.95 after I was made aware of the terms and conditions. It is not the case, the terms and conditions were never shown to me and were kept secret from me intentionally.
I too fell into this SCAM!! I gave them my credit card to receive a small bottle of beauty cream. i NEVER agreeded to receive further shipments of the product. Their scam is they get your credit card number and each month charge you $87.53 for their product. They claim I checked a box explaining their terms and conditions to this. NO WHERE on their site explains this. They are a fraudlent company and I would adevise you DO NOT ORDER from them. I called to return the products and when they found out that I spoke to my bank about these fraudulent charges they refused to give me the address to return the product. They said the bank must call them to get the info. I would advise you DO NOT have any dealings with this Campaney. They are rip offs!! And it is a SCAM
I have been mislead into signing up for a subscritption of Royal Garcinia Cambogia Extract and Green Coffee Bean Extract. By AuraluX Beauty I didn't find out the name of the company until they charged me an extra $173.51 three weeks later. I only received the green coffee bean extract$87.53. I never received the garcinia cambogia extract $85.98 . When I called the number I got from my bank I was told there was nothing they could do about it I should have called sooner. I asked for a refund they told me I wasn't eligible for a refund. February 23 2015 I was on Facebook when I got the offer. By clicking on the advert I was taken to a fake Womens Health Magazine website. On this site it said the trial is completely free only pay for shipping 4.95. It didn't say anywhere that I was signing up for a subscription and had to call to cancel in 14 days or the product is $85.98 for one and $87.53 for the other. If it said that I wouldn't have ordered I cant afford that. When I called and asked about $173.51 I can't get a straight answer about anything. I really don't understand whats happen to me but I know It's wrong. Every time I call to speak with a supervisor I'm told someone will call me back. Or they tell me a different story, company name or website. First they told me the $173 was for the next shipment of the product. Then they told me that was the full cost for the 30 day supply of the product. Now my account is -$141 and my bank charging me an extra $70 for overdraft fee, and wont let me dispute the charges. The email where my receipt came from is [email protected] via jsmtp.net 1-888-811-6659
I report preditory online sales of cosmetic products. First you are offered a free trial in a confusing way, so you do not get the entire meaning of the deal. What you read in big letters is "Pay only for shipping, $4.95, or $2.95. I placed the order on 1/13/15, received 2 products without any notification in the shipment about the conditions of the deal. I was unaware that in 14 days I wil lbe charged for the products $87.95 and $85.95 if i do not cancel the deal.
As an elderly person who is often sick, I only found out about it on 2/13 when I got my credit card report. I was unaware that I was put on automailing list so I will be charged this amount every month further on.
I am an 80 year old woman, on a limited income, English is not my first language. I tried to get refund for the cream the proce of which is more than I spend on my food a month. After 3 or 4 conversations with the Customer SErvice, I was given ONLY $40 of refund out of about $173.00 ( do not have my creadit card on hand to give the exact amount) that they charged my credit card for. I ask for refund of this products considering all the above. [email protected]
I only hope that justice will prevail. Thank you for your consideration, irma
I paid a phone bill online, in January 25, 2015, after completing the payment a pop-up window appeared I clicked on a pop-up and info on a skin care product called Auralux Snake Venom Peptide Cream and Vibrant Skin Serum . The next window claimed a FREE sample of both for only a shipping and handling fee of $4.95 for one and $4.99 for the other with credit card information entry boxes. The pop-up window never mentioned that Auralux Beauty has a website, nor did it direct to it. It simply allowed the credit card information to be entered and said that the product will be shipped within a business day, except on weekends. The product arrived a few days later, a tiny jar of 1 oz size. 14 days later Auralux charged $87.53 and $85.98 to my credit card which I did not find out until the credit card statment arrived on February 9th. I called the 855-298-4478 the number on the credit card statement and a woman answered "customer service" I asked repeatedly what is the name of the company you represent and after 3 times the women finally said Auralux Beauty, I knew I was dealing with criminals at this point. I asked why has Auralux Beauty charged my credit card $87.53 and $85.98? The woman stated that Auralux Beauty claimed that I agreed to be part of a membership program unless I called within 14 days to cancel due to dissatisfaction with the product. I demanded written proof and asked why an email confirmation ws not sent when the $4.95 and $4.99 was paid explaining the so-called agreement in detail like any reputable business would do? They further claimed that just by having my credit card number (that they fradulently obtained from me for shipping and handling, not for the product), I am in a contract with them becasue I "ordered" the product and the membership and they charge the "full price" of the product unless I call within 14 days of the "order".
The main issues are the following:
1. I did not "order" any product because the credit card number was given to them exclusively for shipping and handling, the sample product was clamed to be free.
2. There was no mentiong anywthere of any obligation or contract in the pop-up window and no agreement was collected from me that I wish to become party of any agreement.
3. They claim that the "Terms and Conditions" on their web site auraluxbeauty.comspell out the detail in fine print that if I pay $4.95 for shipping and handling, I automatically agree to be part of a membership program with regular future shipments, and a full price of $87.53 will be charged unless I call to cancel within 14 days after paying the $4.95l.
4. This is true: their website, indeed, says that. The fraud is I did *not* visit the Auralux website for the free sample at all. I did *not* order a free sample though the Auralux website. It was a pop-up window that never mentioned any "terms and conditions", never made any reference to any membership or obligation or contract, and never redirected me to the Auralux website where the "terms and conditions" are posted. In other words, I was kept completely in the dark of me potentially becoming a party to any "contract" or that there will be any future charges, or that by paying the $4.95 I am entering any agreement. Had I ordered through Auralux's website, I could get into a debate whether I entered a contract. However, I have *never* seen the Auralux website, nor their "terms and conditions" until today, February 12, 2015, the day I checked my credit card statement.
5. The essence of the fraud is that Auralux obtains credit card numbers fraudulently by pop-up windows advertising a free product sample for just the price of shipping and handling, while it maintains a website that has "terms and conditions" that the pop-up windows never refer to, the customer is never directed to, and thus unwary customers are conned into agreements they have no idea about. In other words, Auralux Beauty sells their product through deceptive pop-up windows that do not reveal any hidden obligations or agreements to deceived customers. As such, it is a scam and a fraud. I am also reporting them to the Better Business Bureau. The terms and conditions were never shown to me and were intentionally deceptive practice. My credit card has fraud protection and they have been contacted.
After receiving a pop up window I order the trial size of Auralux beauty creams for $4.95. After a week I threw them away because they caused me to have a rash on my face. Later that month my account was charged over $173 for both jars.
When I called them they said I accepted the terms and conditions of using the website and there, there was a clause that gave authorization for them to take out the money from my account. When I read the Terms and Conditions I did not see anything that spoke about them charging if the product is not returned. So I could not get any of my money back. I am a cancer patient and on Social Security. That money is badly needed.
The person Who answered the phone did not give me any relieve and I couldn't send the jars of cream back because I had thrown them away thinking that all I had lost was $4.95. I want to warn others of this rip off. To make sure they call the company before they order. When I call the first time the person did not mention how much was the price of the items. Thank you.
I paid my initial bill for T-Mobile internet service on January 6, 2015. After completing the payment a pop-up window appeared offering a choice of three (3) free gifts. I clicked on a skin care product called Auralux Snake Venom Peptide Cream - Syn-Ake. The next window claimed a FREE sample for only a shipping and handling fee of $4.95 toghether with credit card information entry boxes. The pop-up window never mentioned that Auralux has a website, nor did it direct to it. It simply allowed the credit card information to be entered and said that the product will be shipped within a business day, except on weekends. The product arrived a few days later, a tiny jar of 1 oz size. 14 days later, on January 21 Auralux charged $87.53 to my credit card which I did not find out until the credit card statment arrived on January 29th. I called the 800-number on the credit card statement and they claimed that I agreed to be part of a membership program unless I called within 14 days to cancel due to dissatisfaction with the product. I demanded written proof that I entered any contract with them to which replied that they cannot send anything, even though they had my home address. They further claimed that just by having my credit card number (that they fradulently obtained from me for shipping and handling, not for the product), I am in a contract with them becasue I "ordered" the product and the membership and they charge the "full price" of the product unless I call within 14 days of the "order".
The main issues are the following:
1. I did not "order" any product because the credit card number was given to them exclusively for shipping and handling, the sample product was clamed to be free.
2. There was no mentiong anywthere of any obligation or contract in the pop-up window and no agreement was collected from me that I wish to become party of any agreement.
3. They claim that the "Terms and Conditions" on their web site auraluxbeauty.com spell out the detail in fine print that if I pay $4.95 for shipping and handling, I automatically agree to be part of a membership program with regular future shipments, and a full price of $87.53 will be charged unless I call tocancel within 14 days after paying the $4.95l.
4. This is true: their website, indeed, says that. The fraud is I did *not* visit the Auralux website for the free sample at all. I did *not* order a free sample though the Auralux website. It was a pop-up window that never mentioned any "terms and conditions", never made any reference to any membership or obligation or contract, and never redirected me to the Auralux website where the "terms and conditions" are posted. In other words, I was kept completely in the dark of me potentially becoming a party to any "contract" or that there will be any future charges, or that by paying the $4.95 I am entering any agreement. Had I ordered through Auralux's website, I could get into a debate whether I entered a contract. However, I have *never* seen the Auralux website, nor their "terms and conditions" until today, Jaunary 29, 2015, the day I received my credit card statement.
5. The essence of the fraud is that Auralux obtains credit card numbers fraudulently by pop-up windows advertising a free product sample for just the price of shipping and handling, while it maintains a website that has "terms and conditions" that the pop-up windows never refer to, the customer is never directed to, and thus unwary customers are conned into agreements they have no idea about. In other words, Auralux sells their product through deceptive pop-up windows that do not reveal any hidden obligations or agreements to deceived customers. As such, it is a scam and a fraud. I am also reporting them to the Better Business Bureau and to the Consumer Protection Agency. I will also demand *written* proof that I entered any "contract" with them, i.e. proof that I paid the $4.95 after I was made aware of the terms and conditions. It is not the case, the terms and conditions were never shown to me and were kept secret from me intentionally. I have also retained legal counsel.
Auralux Beauty Reviews
I signed up for free beauty products and paid shipping charges only. Nowhere on my signing up did it say I was supposed to call within 14 days in order to not get charged. Imade absolutely sure when signing up there was nothing additionally that I would have to do. They fraudulently charged my credit card yesterday $85.98. I called them up and was told I agreed to this by signing up. I was told the corporate office will be contacting me. I will be filing a BBB complaint tomorrow morning!
I will never purchase anything that says only pay shipping charges ever again!!
After I order some book in Amazon, I receive and email to rate the service for a free gift. After I fill the survey, stated to ask for 4.97 or so, for shipping and handling. Few days later I found out a charge of 87+change in my bank account. When I research it, I found out was Auralux Beaty and the company is in California. I called it the company and they was trying to say I went myself to the company webside and order the cream and subscribe to the club. I told them what really happen, but the lady keep saying over and over again was me. I was able to get partial refund and I report it to Florida BBB. This company is a scam. I still have one of the emails they send me with the scam.
I was using UTube site for music when a pop-up screen came on toward the bottom which advertised "free" samples of a"brand new beauty product." They claimed that the US had just recently let this product in the country. They cited many physicians, etc. The free sample would come to my address for a small shipping fee of $4.95.
At the very bottom of the screen was a small box that said check if you agree to terms and conditions. I began to read the Long document, but it seemed legit as it seemed to only discussed the shipping fees.
I ordered one cream.
Nothing came. However, my Capital One account sent me a letter warning me of suspicious charges to my credit card. When I looked up my account, I found four different charges of around $87.00 a piece were listed from the above company adding up to over $350.00--all during the month of March just a few days apart.
I tried to find the company and came upon a fraud complaint from someone in Texas who had filed a report on a RipOff site. This report described the company I was looking for, and the customer related having the same experience that had just happened to me. From that report, I was able to get the phone number and called them immediately.
I was told by the man who answered the phone that I had signed up for a 14 day trial. He said that if I did not call them within those 14 days, I had agreed to not only pay for the "free" sample they sent me, but also for the next 30 day supply. I questioned him about the 2nd cream they were also charging me for. He said that was listed with the first cream on the same page.
Beware of this company. This is NOT a free sample. I would never pay $87.53 for a bottle of cream that weighs less than an ounce called PROCREAMBODY. Nor the second cream called VIBRANT SKIN SERUm, which cost $85.98.
The customer service person told me to call the local post office to check on the first two samples, which I did not get.
I canceled this bogus account immediately, and I believe I have no recourse because I must not have read the terms and conditions report thoroughly. so I might as well have let over $350. blow away in the wind.
However, I do not see how this company can have the word "Free" on their website. I remember looking for the $4.95 shipping fee to show up on my credit card bill. It never did. But they certainly slapped the two charges of $87.53 on there as well as two charges of $85.98.
Rip off- Wont take back the product!
I never ordered the second product and tried twice to "cancel" my account. The person on the phone would not take no for an answer and would talk over me and put the phone on silent as I tried to explain. I DO NOT RECOMEND getting involved with this company or this product AT ALL!
While i was on the phone listening to the re-cycling over and over of her "facts" by the representative. Yes, i also am clear that the site i found the offer and ordered on was not the complete website. I was given an offer of a free bottle for $4.95 and simply filled out my credit card information.
What?! you say? Yes, i did. For the offer of this cream and with no print or information whatsoever stating i would be place d on an auto-enrollment plan after 10 days, i of simple mind and pure motives ordered this cream via my credit card! yes, i was pleased there was no ten day caveat. Yes, i am aware of these "industry" norms. This site did not involve this kind of order. I simply agreed to buy a bottle for $4.95 and idiotically assumed i would receive copious flurries of emails offering to sell me this product as a result of my terrific feeling about it after trying it.
Within a week my bottle arrived. The next day another bottle arrived, of skin cell creme. This was four cents more; i.E., $4.99. Since i had not signed up for any ongoing price charges on top of never purchasing this second creme, i didn't think much about it, having no obligation to.
Neither creme appears to have any pizazz. Both cremes are bland, nondescript, ineffectual clones of a very economical drugsstore cream one might try.
Now, 10 days later, i have been charged $89.95 for the cell creme i did not order to the tune of $4.99. This charge is the first one that was finally removed by the company auralux. It takes 35 minutes and 30 blood pressure points.) now i am arguing that on the snake venom creme i will not pay even though i get a $100 gift certificate. I will not pay 75%. I will not pay 50% or yup, you guessed it, 25% of the $89.95 monthly subscription price. I will only accept a full refund and removal from the auradirty list.
Now, 45 minutes after my first request to talk to a supervisor, i am transferred over. Apparently my recognition that i was never directed to a full website nor did i have online disclosure of the full and unamended offer, the supervisior has agreed to remove both charges The second which would be undoubtedly posted today) and to send no further mailings nor list me as a customer.
This product comes in a jar. The jar i ordered is snake venom peptide cream Auralux). Katie holmes and jennifer aniston use snake venom creme. I will get mine for $4.95. I am an idiot. This is my third venture in ten years on ordering from a special offer, an offer which solicited me online. This time, third time, is the charm. I have never not had trouble and charges. What am i thinking, ordering just because it did not say on the site that there is no ongoing order or charge being processed the minute i order my sample? I will never, never again sign up for an offer like this. I promise.
I feel better already. My jaw is still clenched but i think i will be getting a reverse charge posting on my bank account statement, and no further charges. This entailed luck and planning. And a mind-bending, interminable call Which, interestingly, they did not disconnect on at all). The incredible annoyance and irritation i experienced is unfortunately on my house. Do not let this happen to you! and take this report generically as if it applies to every cheap trick out there online.
Vibrant Stem Cell Snake Venom Peptide Cream / Kelly Kelly - Talked over me, she looked aup my account when I told her I had 2 products to return that came in the mail to me, I had cancelled my account yesterday, after much arguing about wanting it cancelled, they tried to tell me to double what I was using and kept talking over me, I insisted they either give me their supervisor or cancel it. Today when I called the # on the Invoices to get a return authorization like it tells me, a female named Kelly told me my account was canceled and that the product was mine, I kept saying I wanted a return authorization and she again stated the product was mine and that my account had been canceled, she then said , "have a nice day", and hung up on me.
I paid shipping on 2 online trial offers for facial wrinkles. A month later they send me a second jar of each and auto matically deduct it from my bank account, I called and cancelled the account 7/13/2015. Today the 14th I called the number on the invoice to get a return Authorization like it said. I talked rto a lady named Kelly and she refused to give me a return authorization, she stated 2 times it was mine and my account had been canceled and I wouldn't recieve any more, told me have a nice day and hung up while I was talking.
Received my package today. Read the packing slip. Tried to go to web site, it did not exist. That raised a red flag. Started investigating and found this web site. Seems you have to mail the unused portion back within 14 days or your free sample becomes an $80.00 purchase. Shame on me for not checking it out before i gave them my credit card. Now i have to go out to buy an envelope to mail it in, go to post office and pay another shipping fee! and i have nothing to show for it! scam, scam, scam!!!
I clicked on a pop up window to order a free trial of Auralux Snake Venom Peptide and Vibrant Skin Cell Active. The pop up window said the products were free with the charge of shipping and handling of $4.95 each. No where in the ad did direct me to the website for any further information on the product or the terms and conditions of the "free samples". I provided my credit card number and found out a month later I was charged $89.00 and $92.53 for the two products. I thought it was for a new shipment and called to cancel. I canceled and was under the impression they would refund my money for the future shipment. After I did not see a refund on my card, I called and spoke to a CSR and learned that I paid that money for the "free samples" and that the website clearly states that I had 14 days to cancel.
I told her that it didn't give me that information when I ordered what I understood to be free samples. She said no, the cancellation was for any future orders. That I didnt' receive samples. That they were a thirty day supply. I asked to speak to a supervisor and she said no one was available. This company scams people with their pop up ads on websites and FaceBook to fraudulently obtain your credit card information to charge you for the products you think you're getting for free. The only website that you're directed to to provide your credit card information is auraluxsnakevenom.com and nowhere does it say that you only have 14 days to cancel and not be charged the full price of the product. No where on that website does it direct you to its full website for full disclosure of the terms and conditions.
I ordered a trial of face cream. The Ad said I should use both products together and all I had to pay was 4.95 & $5.99. I looked for a price for the product without it being the trial price and couldn't find anything. They charged me $364.96 the following month on my credit card. I called them and told them I didn't want it, it didn't work. They said the price was there, (it wasn't on the page I ordered it from, I looked, I wanted to know the price!) They shouldn't be allowed to just send it to me without me ordering it, I didn't want it. They said it was a trial, they didn't say they'd continue to send it at a huge cost. Everything should be spelled out in the same font everything else was written in.
I purchased these products advertised specifically as a trial on facebook. There was no detailed information on subsequent regular purchases being charged to my credit card because this was only a trial as two of the several company names state.
I used the product and it damaged my skin. I called to return it and to stop the subsequent additional products i received and was told that i could not return them for full refunds.
I agreed to less than $5.00 shipping for a sample cream. The company added another item without my permission for 5.99. I have instructed my bank to dishonor any further debit from my account.
I ordered this product because I thought it was just a free trial. And not something that was going to charge me $175 dollars afterwards. And then they act like there is no supervisors there to speak with total BS. I don't think it is right and should get my money back.
I have been charge on my credit card 4 times for some cream And I didn't received the product . On 4/14/05 they charge me 85.98 on 4/15/15 $87.63 , on 4/29/15 $89.95 and according with my credit card I have one more charge And I'm supposed I paid for trail for only $4,50
They offer free sample- with only shipping charged. Cannot cancel as phone is "not in service" Cannot return product because they only use PO BX! They charge your account $89 and $93 without authorization. File a fraud report. I would not recommend using the product of such a company- surely I won't.
Horrible company. As reported by others, they are entirely deceitful and professionals at ripping people off. You have no idea you are signed up for a monthly program relating to the shipments of a few ounces of lotion for $170+ per month. You receive the first two free, but if you dont cancel, they charge you and the charges are by all different companies and phone numbers. At first glance you panic and think someone has been fraudulently using your credit card. Who operates a business this way? Its almost as if they penalize you for NOT cancelling, rather than the other way around.
Once i figured out what was going on I was furious. $350 of charges for 4 couple ounce bottles of lotion, all of it returned and they claimed they never received it, even though delivery confirmation states it was delivered. Bank of America is weak and didnt do a thing so I refused to pay my bill, including the $15 in return shipping charges, and cancelled the card.
I dont feel like getting into specifics, because these low lifes simply arent worth my afternoon, but best advice is to avoid them at all costs. One of the worst encounters Ive ever experienced with a business transaction. They are appalling and should be ashamed of themselves. Scum bags comes to mind when I think of the slime and garbage they represent.
I would like to make buyer aware that company Auralux and Vibrant Skin is fraudulent and a Rip off, they promised free products with a postage and handling fee so they can ship you the items but in reality as soon as you gave them your credit card they sart to charge you all kind of fees that you are not even aware.
Please I would like the LAW to prosecuted them cause what they are doing it is wrong they hurting people in the process by ripping you off.
They advertised free sample, of auralux advanced skin care, and vibrant skin, stem cellactiv pay shipping only. then I received a bank statement were hey charged me 4.99 and 4.95 shipping when it came in one package, and charged me for the two jarss at 87.53 and 85.98 without my knowlege of doing so. more than a ripp of, I call it fraud.!!!!!!!
I too purchased the "free" sample of the auralux product from a popup and only had to pay shipping costs. I fully expected them to try to get me to take the product on an ongoing basis, but i was not prepared for the $87.53 charge to my bank account. I called and talked with them and they first said they could only refund $15, then raised it to $30 and finally to $40. I asked to speak to a higher level and no one was "available". This type of siutation is what makes people leary of purchasing online.
To go one step further, i contacted my bank,santander, na, to void the charge to my credit card. I was told by my bank that the charges could not be reversed because they were told by company that i entered into a "contract" to allow future purchases be charged to my card.
And to add insult to injury, i never received the products that they claim they sent to me.
To be fair this is somewhat plegarized from another report. It was exactly my experience and was written so well I copied it to a large degree. I did change several of the details to fit my personal situation.
I was on a website which I don't recall. Possibly it was Facebook. I clicked on a skin care product ad called Auralux Snake Venom Peptide Cream - Syn-Ake. The next window claimed a FREE sample for only a shipping and handling fee of $4.95 together with credit card information entry boxes. The pop-up window never mentioned that Auralux has a website, nor did it direct to it. It simply allowed the credit card information to be entered and said that the product will be shipped within a business day, except on weekends. The product arrived a few days later, a tiny jar of 1 oz size. 14 days later, on January 21 Auralux charged $87.53 to my credit card which I did not find out until the credit card statment arrived on January 29th. I called the 800-number on the credit card statement and they claimed that I agreed to be part of a membership program unless I called within 14 days to cancel due to dissatisfaction with the product. I demanded written proof that I entered any contract with them to which replied that they cannot send anything, even though they had my home address. They further claimed that just by having my credit card number (that they obtained from me for shipping and handling,of the free product), I am in a contract with them becasue I "ordered" the product and the membership and they charge the "full price" of the product unless I call within 14 days of the "order".
The main issues are the following:
1. I did not "order" any product because the credit card number was given to them exclusively for shipping and handling, the sample product was claimed to be free.
2. There was no mentioning anywhere of any obligation or contract in the pop-up window and no agreement was collected from me that I wish to become party to any agreement.
3. They claim that the "Terms and Conditions" on their web site auraluxbeauty.com spell out the detail in fine print that if I pay $4.95 for shipping and handling, I automatically agree to be part of a membership program with regular future shipments, and a full price of $87.53 will be charged unless I call to cancel within 14 days after paying the $4.95l.
4. This is true: their website, indeed, says that. The fraud is I did *not* visit the Auralux website for the free sample at all. I did *not* order a free sample though the Auralux website. It was a pop-up window that never mentioned any "terms and conditions", never made any reference to any membership or obligation or contract, and never redirected me to the Auralux website where the "terms and conditions" are posted. In other words, I was kept completely in the dark of me potentially becoming a party to any "contract" or that there will be any future charges, or that by paying the $4.95 I am entering any agreement. Had I ordered through Auralux's website, I could get into a debate whether I entered a contract. However, I have *never* seen the Auralux website, nor their "terms and conditions" until yesterday, April 1st, 2015, when I was able to check my credit card statement online after receiving a scheduled shipment..
5. The essence of the fraud is that Auralux obtains credit card numbers fraudulently by pop-up windows advertising a free product sample for just the price of shipping and handling, while it maintains a website that has "terms and conditions" that the pop-up windows never refer to, the customer is never directed to, and thus unwary customers are conned into agreements they have no idea about. In other words, Auralux sells their product through deceptive pop-up windows that do not reveal any hidden obligations or agreements to deceived customers. As such, it is a scam and a fraud. I am also reporting them to the Better Business Bureau and to the Consumer Protection Agency. I will also demand *written* proof that I entered any "contract" with them, i.e. proof that I paid the $4.95 after I was made aware of the terms and conditions. It is not the case, the terms and conditions were never shown to me and were kept secret from me intentionally.
I too fell into this SCAM!! I gave them my credit card to receive a small bottle of beauty cream. i NEVER agreeded to receive further shipments of the product. Their scam is they get your credit card number and each month charge you $87.53 for their product. They claim I checked a box explaining their terms and conditions to this. NO WHERE on their site explains this. They are a fraudlent company and I would adevise you DO NOT ORDER from them. I called to return the products and when they found out that I spoke to my bank about these fraudulent charges they refused to give me the address to return the product. They said the bank must call them to get the info. I would advise you DO NOT have any dealings with this Campaney. They are rip offs!! And it is a SCAM
I have been mislead into signing up for a subscritption of Royal Garcinia Cambogia Extract and Green Coffee Bean Extract. By AuraluX Beauty I didn't find out the name of the company until they charged me an extra $173.51 three weeks later. I only received the green coffee bean extract$87.53. I never received the garcinia cambogia extract $85.98 . When I called the number I got from my bank I was told there was nothing they could do about it I should have called sooner. I asked for a refund they told me I wasn't eligible for a refund. February 23 2015 I was on Facebook when I got the offer. By clicking on the advert I was taken to a fake Womens Health Magazine website. On this site it said the trial is completely free only pay for shipping 4.95. It didn't say anywhere that I was signing up for a subscription and had to call to cancel in 14 days or the product is $85.98 for one and $87.53 for the other. If it said that I wouldn't have ordered I cant afford that. When I called and asked about $173.51 I can't get a straight answer about anything. I really don't understand whats happen to me but I know It's wrong. Every time I call to speak with a supervisor I'm told someone will call me back. Or they tell me a different story, company name or website. First they told me the $173 was for the next shipment of the product. Then they told me that was the full cost for the 30 day supply of the product. Now my account is -$141 and my bank charging me an extra $70 for overdraft fee, and wont let me dispute the charges. The email where my receipt came from is [email protected] via jsmtp.net 1-888-811-6659
I report preditory online sales of cosmetic products. First you are offered a free trial in a confusing way, so you do not get the entire meaning of the deal. What you read in big letters is "Pay only for shipping, $4.95, or $2.95. I placed the order on 1/13/15, received 2 products without any notification in the shipment about the conditions of the deal. I was unaware that in 14 days I wil lbe charged for the products $87.95 and $85.95 if i do not cancel the deal.
As an elderly person who is often sick, I only found out about it on 2/13 when I got my credit card report. I was unaware that I was put on automailing list so I will be charged this amount every month further on.
I am an 80 year old woman, on a limited income, English is not my first language. I tried to get refund for the cream the proce of which is more than I spend on my food a month. After 3 or 4 conversations with the Customer SErvice, I was given ONLY $40 of refund out of about $173.00 ( do not have my creadit card on hand to give the exact amount) that they charged my credit card for. I ask for refund of this products considering all the above. [email protected]
I only hope that justice will prevail. Thank you for your consideration, irma
Auralux offered to ship "free" sample of AURALYX Cream against payment of a $4.95 Shipping Fee to be charged against a debit card.
INSTEAD OF $4.95 MY ACCOUNT WAS FRAUDULENTLY DEBITED $87.50
AURALUX was shipped under Packing List - Order # 984812 Customer # 205338
Packing List invoice :
Subtotal 0.00 USD
S&H N/A
Tax N/A
Total 4.95 USD
Shipped via USPS 02/13/2015 from:
MAXX N O P O BOX 25380, Santa Anna, CA 92799 5380 USA (800) 546-3140
To: John Aalders Sr **** New Orleans, LA **** USA ****
I paid a phone bill online, in January 25, 2015, after completing the payment a pop-up window appeared I clicked on a pop-up and info on a skin care product called Auralux Snake Venom Peptide Cream and Vibrant Skin Serum . The next window claimed a FREE sample of both for only a shipping and handling fee of $4.95 for one and $4.99 for the other with credit card information entry boxes. The pop-up window never mentioned that Auralux Beauty has a website, nor did it direct to it. It simply allowed the credit card information to be entered and said that the product will be shipped within a business day, except on weekends. The product arrived a few days later, a tiny jar of 1 oz size. 14 days later Auralux charged $87.53 and $85.98 to my credit card which I did not find out until the credit card statment arrived on February 9th. I called the 855-298-4478 the number on the credit card statement and a woman answered "customer service" I asked repeatedly what is the name of the company you represent and after 3 times the women finally said Auralux Beauty, I knew I was dealing with criminals at this point. I asked why has Auralux Beauty charged my credit card $87.53 and $85.98? The woman stated that Auralux Beauty claimed that I agreed to be part of a membership program unless I called within 14 days to cancel due to dissatisfaction with the product. I demanded written proof and asked why an email confirmation ws not sent when the $4.95 and $4.99 was paid explaining the so-called agreement in detail like any reputable business would do? They further claimed that just by having my credit card number (that they fradulently obtained from me for shipping and handling, not for the product), I am in a contract with them becasue I "ordered" the product and the membership and they charge the "full price" of the product unless I call within 14 days of the "order".
The main issues are the following:
1. I did not "order" any product because the credit card number was given to them exclusively for shipping and handling, the sample product was clamed to be free.
2. There was no mentiong anywthere of any obligation or contract in the pop-up window and no agreement was collected from me that I wish to become party of any agreement.
3. They claim that the "Terms and Conditions" on their web site auraluxbeauty.comspell out the detail in fine print that if I pay $4.95 for shipping and handling, I automatically agree to be part of a membership program with regular future shipments, and a full price of $87.53 will be charged unless I call to cancel within 14 days after paying the $4.95l.
4. This is true: their website, indeed, says that. The fraud is I did *not* visit the Auralux website for the free sample at all. I did *not* order a free sample though the Auralux website. It was a pop-up window that never mentioned any "terms and conditions", never made any reference to any membership or obligation or contract, and never redirected me to the Auralux website where the "terms and conditions" are posted. In other words, I was kept completely in the dark of me potentially becoming a party to any "contract" or that there will be any future charges, or that by paying the $4.95 I am entering any agreement. Had I ordered through Auralux's website, I could get into a debate whether I entered a contract. However, I have *never* seen the Auralux website, nor their "terms and conditions" until today, February 12, 2015, the day I checked my credit card statement.
5. The essence of the fraud is that Auralux obtains credit card numbers fraudulently by pop-up windows advertising a free product sample for just the price of shipping and handling, while it maintains a website that has "terms and conditions" that the pop-up windows never refer to, the customer is never directed to, and thus unwary customers are conned into agreements they have no idea about. In other words, Auralux Beauty sells their product through deceptive pop-up windows that do not reveal any hidden obligations or agreements to deceived customers. As such, it is a scam and a fraud. I am also reporting them to the Better Business Bureau. The terms and conditions were never shown to me and were intentionally deceptive practice. My credit card has fraud protection and they have been contacted.
After receiving a pop up window I order the trial size of Auralux beauty creams for $4.95. After a week I threw them away because they caused me to have a rash on my face. Later that month my account was charged over $173 for both jars.
When I called them they said I accepted the terms and conditions of using the website and there, there was a clause that gave authorization for them to take out the money from my account. When I read the Terms and Conditions I did not see anything that spoke about them charging if the product is not returned. So I could not get any of my money back. I am a cancer patient and on Social Security. That money is badly needed.
The person Who answered the phone did not give me any relieve and I couldn't send the jars of cream back because I had thrown them away thinking that all I had lost was $4.95. I want to warn others of this rip off. To make sure they call the company before they order. When I call the first time the person did not mention how much was the price of the items. Thank you.
I paid my initial bill for T-Mobile internet service on January 6, 2015. After completing the payment a pop-up window appeared offering a choice of three (3) free gifts. I clicked on a skin care product called Auralux Snake Venom Peptide Cream - Syn-Ake. The next window claimed a FREE sample for only a shipping and handling fee of $4.95 toghether with credit card information entry boxes. The pop-up window never mentioned that Auralux has a website, nor did it direct to it. It simply allowed the credit card information to be entered and said that the product will be shipped within a business day, except on weekends. The product arrived a few days later, a tiny jar of 1 oz size. 14 days later, on January 21 Auralux charged $87.53 to my credit card which I did not find out until the credit card statment arrived on January 29th. I called the 800-number on the credit card statement and they claimed that I agreed to be part of a membership program unless I called within 14 days to cancel due to dissatisfaction with the product. I demanded written proof that I entered any contract with them to which replied that they cannot send anything, even though they had my home address. They further claimed that just by having my credit card number (that they fradulently obtained from me for shipping and handling, not for the product), I am in a contract with them becasue I "ordered" the product and the membership and they charge the "full price" of the product unless I call within 14 days of the "order".
The main issues are the following:
1. I did not "order" any product because the credit card number was given to them exclusively for shipping and handling, the sample product was clamed to be free.
2. There was no mentiong anywthere of any obligation or contract in the pop-up window and no agreement was collected from me that I wish to become party of any agreement.
3. They claim that the "Terms and Conditions" on their web site auraluxbeauty.com spell out the detail in fine print that if I pay $4.95 for shipping and handling, I automatically agree to be part of a membership program with regular future shipments, and a full price of $87.53 will be charged unless I call tocancel within 14 days after paying the $4.95l.
4. This is true: their website, indeed, says that. The fraud is I did *not* visit the Auralux website for the free sample at all. I did *not* order a free sample though the Auralux website. It was a pop-up window that never mentioned any "terms and conditions", never made any reference to any membership or obligation or contract, and never redirected me to the Auralux website where the "terms and conditions" are posted. In other words, I was kept completely in the dark of me potentially becoming a party to any "contract" or that there will be any future charges, or that by paying the $4.95 I am entering any agreement. Had I ordered through Auralux's website, I could get into a debate whether I entered a contract. However, I have *never* seen the Auralux website, nor their "terms and conditions" until today, Jaunary 29, 2015, the day I received my credit card statement.
5. The essence of the fraud is that Auralux obtains credit card numbers fraudulently by pop-up windows advertising a free product sample for just the price of shipping and handling, while it maintains a website that has "terms and conditions" that the pop-up windows never refer to, the customer is never directed to, and thus unwary customers are conned into agreements they have no idea about. In other words, Auralux sells their product through deceptive pop-up windows that do not reveal any hidden obligations or agreements to deceived customers. As such, it is a scam and a fraud. I am also reporting them to the Better Business Bureau and to the Consumer Protection Agency. I will also demand *written* proof that I entered any "contract" with them, i.e. proof that I paid the $4.95 after I was made aware of the terms and conditions. It is not the case, the terms and conditions were never shown to me and were kept secret from me intentionally. I have also retained legal counsel.