Author Solutions trading as XLibris has business practices that extend to harassing and haranguing clients for money akin to the worst excesses of call centres.
They have no system to vet any prospective client either for the quality of their work or their vulnerability.
They purport to sign up aspiring authors potentially for a number of works over the course of time but require up-front payment of fees for all the proposed works before publication, let alone any one of them. An ethical approach would be to charge an author for each publication as it is produced.
They do not assess clients in terms of their financial status or ability to meet financial requirements.
They have no system of reporting or accountability for the money paid to them.
Author Solutions, trading as XLibris, has staff in many countries who harass and upsell vulnerable and susceptible people, denying online negative reviews with such words as:
“If you look real hard, you might find 100 people out those 10,000 that had a bad experience with us. That tells me that less than 1% of our authors are so unhappy that they lodge a complaint online or with the Better Business Bureau. Companies like McDonald's and Disney that are the leaders in their industries dream of having less than 1% of their customers complain. The Better Bureau sees this as a high rating for this very reason.”
Author Solutions Reviews
Author Solutions trading as XLibris has business practices that extend to harassing and haranguing clients for money akin to the worst excesses of call centres.
They have no system to vet any prospective client either for the quality of their work or their vulnerability.
They purport to sign up aspiring authors potentially for a number of works over the course of time but require up-front payment of fees for all the proposed works before publication, let alone any one of them. An ethical approach would be to charge an author for each publication as it is produced.
They do not assess clients in terms of their financial status or ability to meet financial requirements.
They have no system of reporting or accountability for the money paid to them.
Author Solutions, trading as XLibris, has staff in many countries who harass and upsell vulnerable and susceptible people, denying online negative reviews with such words as:
“If you look real hard, you might find 100 people out those 10,000 that had a bad experience with us. That tells me that less than 1% of our authors are so unhappy that they lodge a complaint online or with the Better Business Bureau. Companies like McDonald's and Disney that are the leaders in their industries dream of having less than 1% of their customers complain. The Better Bureau sees this as a high rating for this very reason.”