I brought my 1997 Yukon GT into Auto Culture about a year ago and after speaking to Chris and hearing his sales pitch about how they at Auto Culture only believe in putting quality parts that they can stand behind and warranty i chose to put my truck in the hands of Chris and his staff at Auto Culture.
Im not going to go into extensive dcetail of all the work i was having done at Auto Culture because the list if quite extensive however; to keep it short i was having them install a six inch lift to fit 35 in tires and 22 by 14in rims. Prior to bringing the truck in i was trying to cordinate with Chris about bringing in the truck but i was also having another shop install new ball joints, at this point Chris asked that i allow Auto Culture to do the work since they were going to have to take my truck apart anyways. So we begin negiotiating prices as well as Chris informing me that since the truck will be broken down that it be best that they point out all the parts that should also be replaced since this infact is a 97 Yukon and the abuse these parts will take form it being lifted and with such big rims and tires. So we agreed on pricing work and that he would inform me of any price changing do to parts being replaced. SO after the work was done, payed for, and keys in my hand i took my Yukon to get aligned only to hear that it cant be aligned due to IMPROPERLY installed ball joints.
I then took my truck back to Auto Culture and he replaced the ball joints with another pair plus took care of a few other concerns i had. So after having Auto Culture repair their mistakes i took my Yukon to get aligned and then home. A few months shy of a year and four thousand miles later i see that my tires have taken an unusual beating. I must sat that this is my weekend vehickle and like some would say, a ""Pavement Princess"" never taken off roading, but mearely enjoyed on the occasional weekend, hence only four thousand miles in just short of a year. I take my Yukon to get aligned yet once again to find out that it cant be aligned because the ball joints are no good!
I call Chris at Auto Culture to talk about the warranty and he asked that i bring the Yukon in and that it should still be under warranty being that it has been less than a year. After bringing in my yukon to Auto Culture Chirs has the ball joints inspected by his staff, and tells me i have two choices: 1st the ball joints are warrantied however he will have to charge me $195 for labor, or i can have the work done elsewhere but i will still need to bring the used ball joints in order to have them replaced. Two days later i bring in the ball joints that i had a trusted mechanic shop remove allow me to add that this now coming up to my third set of ball joints and i believe that after allowing Auto Culture two previous times to install the ball joints any reasonable person wouldn't give them a third try.
Auto Culture Reviews
I brought my 1997 Yukon GT into Auto Culture about a year ago and after speaking to Chris and hearing his sales pitch about how they at Auto Culture only believe in putting quality parts that they can stand behind and warranty i chose to put my truck in the hands of Chris and his staff at Auto Culture.
Im not going to go into extensive dcetail of all the work i was having done at Auto Culture because the list if quite extensive however; to keep it short i was having them install a six inch lift to fit 35 in tires and 22 by 14in rims. Prior to bringing the truck in i was trying to cordinate with Chris about bringing in the truck but i was also having another shop install new ball joints, at this point Chris asked that i allow Auto Culture to do the work since they were going to have to take my truck apart anyways. So we begin negiotiating prices as well as Chris informing me that since the truck will be broken down that it be best that they point out all the parts that should also be replaced since this infact is a 97 Yukon and the abuse these parts will take form it being lifted and with such big rims and tires. So we agreed on pricing work and that he would inform me of any price changing do to parts being replaced. SO after the work was done, payed for, and keys in my hand i took my Yukon to get aligned only to hear that it cant be aligned due to IMPROPERLY installed ball joints.
I then took my truck back to Auto Culture and he replaced the ball joints with another pair plus took care of a few other concerns i had. So after having Auto Culture repair their mistakes i took my Yukon to get aligned and then home. A few months shy of a year and four thousand miles later i see that my tires have taken an unusual beating. I must sat that this is my weekend vehickle and like some would say, a ""Pavement Princess"" never taken off roading, but mearely enjoyed on the occasional weekend, hence only four thousand miles in just short of a year. I take my Yukon to get aligned yet once again to find out that it cant be aligned because the ball joints are no good!
I call Chris at Auto Culture to talk about the warranty and he asked that i bring the Yukon in and that it should still be under warranty being that it has been less than a year. After bringing in my yukon to Auto Culture Chirs has the ball joints inspected by his staff, and tells me i have two choices: 1st the ball joints are warrantied however he will have to charge me $195 for labor, or i can have the work done elsewhere but i will still need to bring the used ball joints in order to have them replaced. Two days later i bring in the ball joints that i had a trusted mechanic shop remove allow me to add that this now coming up to my third set of ball joints and i believe that after allowing Auto Culture two previous times to install the ball joints any reasonable person wouldn't give them a third try.