Avanquest Software S.A.


Country France
State Greenway
City La Garenne Colombes
Address 91, boulevard National 92250
Phone 330141271971
Website www.avanquest.com/

Avanquest Software S.A. Reviews

  • Feb 10, 2015

I first contacted Avanquest about a compatibiilty issue with some software that I had purchased several years ago. Upon receiving word that my product was not compatilble with my new operating system, I was advised to buy another product that would solve the issue at hand.

I purchased the "other" product only to discover that it was the same exact product that I already owned. It just had a different name. But the product was obviously the same.

Upon attempting to get a refund, my request was completely ignored and has yet to be resolved.

Customer service, which is offered only through email for my product, is slow with replies taking up to 1 week. I called once and was advised to call a second number and asked for level 2 support. Upon following the advice, I was chastised twice by the service reps for calling the number which I was advised to call. The supervisor refused to help me because my product wasn't supposed to be supported by phone.

  • Dec 22, 2014

I found this site when looking for "BitDefender". I'd never heard of it until re-booting my PC today. This may be the first start up snce I upgraded Fix-It Utilities a year ago. I bought 5 licences, only managed to use one of them as the registration details given to me by Avanquest were refused by the activation process and a year of messing around with Avanquest's customer help fixed nothing. I'm not renewing my subscrption obviously bespite having used Avanquest Fix it for about 15 years but ... without making this an horrendously boring letter, it just is too much of a mess now and with "BitDefender" now showing its face, IƦll soon see if this is a problem at every boot up. I'll keep an eye out for Avanquest also "mistakenly" renewing my subscription in which case I will find a "no win, no fee" lawyer to bring a case against Avanquest. I can document I sometimes get paid $1,000 an hour for my time. Avanquest must have used about $15,000 worth of my time this year and never delivered what I paid for. I'll keep you all posted but, having read what's on here, added to my own experiences, I wouldn't consider Avanquest as worth dealing with anymore. Something has gone seriously wrong there ... oh ... and even though you have PAID for the software ... you still get Avanquest adverts as pop-ups ... if the big wigs at Avanquest think this is going to win them friends and customers, I reckon the company is doomed.

  • Jul 2, 2014

Purchased product online only to find the product did not work. Called support and transferred multiple times. Called support and was told I needed to pay extra to get the telephone support. Requested refund and was sent a 3 page form for refund. Was told the refund would take at least 30 days. Credit card was charged double the amount of original purchase. Will be filing fraud claim on credit card due to concern of non-legit business

Write a Review about Avanquest Software S.A.