AVAS Flowers


Country United States
State New Jersey
City Mahwah
Address 300 Corporate Dr, , NJ 07430, United States +1
Phone 877-638-3303
Website www.avasflowers.com

AVAS Flowers Reviews

  • May 11, 2015

I ordered flowers on 05/07/15 to be deliverd for mother's day and the bouquest i picked advertised "same day' delivery..Which was not really important...As long as they made it by mothers day. My mother just lost her son and i had sent a card out late as i've been ill but wanted to send something that would make it on time...So she did not feel so bad with nothing on that date...As she lives in nj And the shop advertised as being in a town 10 minutes from her) but then they scheduled me for 05/09/15...Which was still fine...Even mother's day would have been fine...But today they switch the date to 05/11/15...A day after mothers' day...When i called to cancel ...As it is useless after the holiday...They told me that they are allowed to deliver 4 days after the holiday,,,and i asked her where it said that ...And she replied on my invoice...I rechecked my invoice and nothing on it...In fact said preferred date 05/08...Possilbe dates 05/08-05/09. They refused a refund of over $100.00 and could care less if. As this would have been a local delivery. When i called for a local number there is no such number and no physical shop in that location. When i found out i was dealing with an internet compnay...I cringed as we've seen the garbage they send when not local! so they lied...You will be billed by "florists transworld delivery" on your credit card. They said i waited too late and it's my problem...But then why advertise and tell me it wll make the holiday?? Now there is nothing i can get to her by tomorrow...So yes...I told them do not deliver them to my parents as they will be rejected and do not step foot on her property...So then the fellow offers me and credit on their service...I told him he could do whatever he wanted...I am not agreeing to anything...And you are a fraud of a company..So we are watching the "pending' on my credit card...It is flagged and by some miracle maybe the charge can be cancelled ...But what they are doing is terrible!! anton

  • May 9, 2015

Company advertises for Same Day delivery for flowers. Ordered flowers to be delivered on Thursday May 11th 2015 for a Mothers Day gift. Got an e-mail telling me they were unable to deliver the flowers that day. When I called on Friday May 8th 2015 I was told they would be delivered on Monday May 11th 2015 4 days after the original delivery date and after mothers day. The refused to cancel the order or refund the money even though the product had not been shipped yet.

  • May 1, 2015

I ordered flowers from Ava's through the Internet and selected the Deluxe arrangement thinking it would be fuller and more impressive. Later I visited the recipient of these flowers and was very disappointed and embarrassed to actually see what I sent to her! I expected a larger flower arrangement and don’t believe what she received was what was displayed on their website. The flower arrangement was skimpy and appeared to have been arranged by a 6-year-old. Also, I can’t believe the original price listed on the website for this arrangement was $90.99! The listed "discount" price of $52.99, with an additional service charge of $13.95, is outrageous! I sent a couple of emails to the company with an attached picture of what was received.

After several follow-up emails, I finally received the final determination over a week after the flowers were delivered. Ava's representative replied as follows: "After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly.

Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of both for your viewing." I kept a copy of the screen print of the arrangement advertised and the one received. I am appalled at the cost I spent on such a sparse flower arrangement. Despite their 5 Star rating posted on their website, this company is ripping people off by delivering overpriced products below acceptable standards.

  • Mar 20, 2015

What a mess! I was all ready to praise Ava's for calling and replacing my order with more vital looking flowers (red) than the white I ordered AND for offering to call the recipient when the milar balloons weren't available (and deducting that expense). THEN I questioned the fact I received 2 emails, checked my credit card, and found I had been charged TWICE for a duplicate order! Who orders the exact thing with the exact greeting TWICE? If it were an internet error, I would think Ava's would call to confirm I wanted a DUPLICATE...VERY DISAPPOINTED IN LACK OF PERSONAL CARE! I called this morning and Chris said he would issue a credit to my card and send an email confirmation. Minutes later he called and rescinded. Now he wants to issue a Store Credit. Yelp will be hearing from me if I do not receive professional courtesy on this matter. I just talked to Riley, the Supervisor, who was rude and depersonalized the whole experience, not understanding the points I was making and even ended with, "We get duplicate orders all the time".

  • Aug 11, 2014

When I received the flowers I was greatly afraid. The flowers were horribly large like they were mutated. I thought because they were radioactive because I heard that that causes things to grow funny. I immediately and carefully put the flowers outside. I called the company asked them to pick up their hazardous material. How can a company send such obviously dangerous flowers. Beware this company sends flowers that were labe expirements.

  • Aug 8, 2014

BEWARE! BEWARE this company, they don't deliver when they say they will. I ordered an arrangement to be delivered at noon. Imagine my shock and dismay when the flowers were delivered at 11:57am. I was completely unprepared to accept delivery at this early time. I think it was a total disgrace that they delivered a FULL 3 MINUTES EARLY, don't they understand how valuable a person’s time is. This caused a great disruption in my plans so I called the company and demanded satisfaction. Not only would they not send me a free arrangement as an apology they refused even to give me a refund. I will never order from them again.

  • Jul 11, 2014

Well this is the worst company i have ever heard of.

My daughter ordered me flowers for mothers day. So she told them to deliver them on sat. may 10th for may 11th 2014 mothers day. on friday they delivered them and open the box and put water in and packet in and Sat morning got up to completely dead flowers. so i called my daughter and had to tell her that no flowers and her credit card charged.

well i started calling sat. and on monday finally got through and a man said i am a supervisor and i will; over night you new flowers. well tuesday now 2 days after mothers day no flowers so i called again and got put on hold for 3 different people for 20 min at a time. well then i got through and said where are my flowers , well no one had any idea. no order for them well now it is wed 3 days after mothers day and called again and they said we will send them friday. ok firday came and went and now i am really up-set along with my sweet daughter who was just trying to get me flowers.

i called again put on hold and then hung up on so then i called my daughter and she called same thing.

well now it is the 19th of may and never ever any flowers and my daughter still doesn't have money back on her credit card.

this is so upsetting that i only want my daughter to get her money back and please do something with these liars and fraud company.

i was lied to so many times i couldnt even tell you and put on hold and hung up on. but when the prompts come up if you push the one to order they answer right away,please i beg all the public not to use these people. our thoughts are with the family who didnt even receive them for funeral. i almost fell over when i read that.

please do something to these liars and thieves.

brenda medrow

(((redacted))).

  • Jul 4, 2014

Ordered a birthday gift- a live plants for my daughter to be delivered to her work. The delivery was late and the order looks absolutely diffrerent from the confirmation I received after I placed my order on line. Really, total ripoff. I am super upset and dissapointed. Never again I will deal with this particular company.

  • Jul 4, 2014

I ordered flowers and chocolates for $89.99 from them. They failed to deliver the chocolates yet charged me for them. Then they failed to email receipt. I called them and got placed on hold for an hour. 2 days later someone calls me, I tell them, they give me a hard time for an order number they refused to provide. They find it, and verify my story. They apologize and say the chocolates will be there next day by 11. Never show up. Anytime I call them they refuse to pick up the phone. I call and hit option to buy flowers and guess who answers. They tell me I can speak to Miley, then put me on hold and leave there. I have filed a BBB report and VISA is looking into it now.

  • Jun 28, 2014

Order placed online for flowers for my gf for Mother's Day May 6th to be delivered May 8th before 4pm because she was leaving work at 4:30 for a week's worth of vacation and would not be there after that. They did not deliver it by 4pm, I called at 4:30pm and they said they would deliver them to our home by 7pm that night which they never did, this morning between my gf and I we spent over 2 hours on the phone with them trying to get a refund for the non delivered item to which they offered a 50% refund for an item we never got. They said oh they'll be delivered today which we clearly told them several times that she was no longer at work and that they already screwed up twice and we were not taking the chance with them screwing it up again. They disconnected the call several times and refused to refund any money for an item that was not delivered to its personal destination. Avas Flowers is terrible Do not under any circumstances use them they will only take your money and never deliver your products.

  • May 8, 2014

We placed an order with a local florist with in 25 mi Avas highlacked the conn and took the order. the flowers arrived wilted and brown. We contacted the local florist and discovered the hijack. contacting avas is near impossible. You are better off calling your local bussiness directly. Beware of internet pirates.

  • May 6, 2014

This was by far the worst online and flower purchasing experience of MY LIFE. I am in Atlanta and my Grandmother is in NC, I ordered flowers for her 90th birthday to be delivered on 04/27, the day of, however they were delivered 04/26, the day before. Not a big deal. BUT, the arrangement I ordered is not what arrived! I could have easily gone to the grocery store and purchase a $9.99 bouquet, or two, along with a vase and bow from the dollar store and created a far more aesthetically pleasing and better quality arrangement. When I contacted customer service on the day of delivery the gentleman advised me I purchased a lesser expensive arrangement and got what I paid for then he advised me they would send a replacement arrangement and send me an "invoice" showing that the replacement had been sent. Of course, I am still waiting for the email and the flowers. I sent a contact through the website and email address they provided and received a response on Monday 04/28, that I received a quality arrangement for the money I paid and they would offer a $10 store credit. I politely advised them I would not be using the credit or their services again and further advised of my dismay. *crickets* They never addressed the lack of customer care and service I received nor did they honor the satisfaction/replacement policy. I am completely disappointed by my lapse in judgment and failure to look for reviews of this company before I purchased. I always do my research and the time I fail to do so it bites me in the butt.

  • May 2, 2014

This is not a real florist. There is no store. Do not provide your credit card information. They prey on people ordering flowers from out of town. Never sent the orchids I oredered for a funeral but charged me immediately. Called their fake customer service number 3 times but always sent to busy number. When I continuted to call my number became blocked so that I could not even reach someone. They have a fake AVAS FLOWERS VICTIMS facebook page, which they control the content on. BEWARE

  • Apr 21, 2014

Ordered flowers for a funeral of my best friend's mother from Avas Flowers, they assured they could deliver on time and deliver an appropriate arrangement.

The arrangement was delivered 3 days late, and it was sunflowers with a big bow saying ""Get Well Soon"" !!! When contacted Avas Flowers delivered the correct arrangement 4 days later.

Now 3 months after this I have an additional charge on my card fot $13.95. After calling Avas Flowers I finally got through to a supervisor. She tells me the charge is for having a wrong zip code on the order. (Highly unlikely since they delivered twice already and the zip code she tells me was on the address was only 4 digits. The web site won't allow you to enter a zip code with only 4 digits.)

Sending a Get Well Soon bouquet to a funeral is a highly innapropriate mixup, delivering late is poor service and charging more 3 months later is inexcusable. And is fraudulent.

Searching through Google shows that this is business as usual for these shady business people.

  • Apr 17, 2014

My 20th year wedding anniversary was March 31st.

On that day I searched the internet and found a local florist (AVAS Flowers) to purchase a floural arrangement for our anniversary. I requested same day delivery and in a recorded message was told they had to locate their driver but since they were local (6 miles from my house) same day delivery would not be a problem. I explained that my wife would be leaving the house around 4:30PM. I was assured the delivery would be made before then. It was 1:30PM and I live in California.

I then placed the ordered for an arrangement that cost $100. When I got home there was no flowers, no message, no note with information about the lack of delivery. My son had been home and no flowers were delivered.

I called AVAS flowers the next day and found out I was talking to corporate which is in New Jersey. I was put on hold and hung up on a number of times. My wife called and recieved the same treatment. She final got through and was talking to someone (who repeatedly read her a script) then they found out she didn't place the order and hung up. Before hanging up they did tell her the order was placed at 5:30PM after the cutoff time for same day delivery.

I called customer service again and talked to a part time agent who was nice and offered to call my wife and apologize (which she did) She also promised to resolve the issue. She tried calling the local florist and didn't get an answer.

Flowers were delivered April 1st; we refused the flowers and were told AVAS could refund our money but would charge us a $50 resocking fee. We told them we are no paying for your mistake, we want a full refund.

After two days I once again talked to an agent and requested a manager. She told she was the manager. I explained our situation again to her and requested a refund. I was told she could refund the shipping and delivery $9 or give us a $10 store credit but other than that there was nothing she could do. I requested a trouble ticket be open for a manager to call me.

Bottom line, AVAS took my order and promised same day delivery. For what ever reason my order was processed for next day delivery. AVAS claims I placed the order after the cutoff time. They also claim they have a policy that delivery dates and times can be changed. I was charged for service that was not rendered as promised. I never would have placed the oder if I wasn't assured I would get the flowers same day on our anniversary.

I have no flowers, my 20th anniversary was ruined, and I'm out of $100.

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