Avensure Ltd


Country United Kingdom
State England
City Manchester
Address City Tower Piccadilly Plaza
Phone 44 (0)161 333 1856
Website http://avensure.com/

Avensure Ltd Reviews

Most Useful Comment
  • Jun 8, 2015

Shocking service, I rang ACAS and got recommended to the above lawyers, they offered what they said was free advice but instead they asked me to sign a five year agreement, this wasn't what I wanted. The acas official was in fact a salesman, Leanne from ACAS promised to resolve the matter but she in fact worked for avensure , what a joke

Mark as Useful [1 vote]
  • Jun 21, 2018

DO NOT USE AVENSURE / BEWARE - UPDATE 1

Beware if you are thinking of using Avensure, they make outlandish claims, pressure selling tactics and lies to get you to sign up to 5 years of HR advice (yes you read that correctly 5 years) and then don't deliver the service they have promised.

The problem is HR advice is time critical - they claim to give 24/7 advice but this has never been the case in the year we have been with them.

Two occasions highlight their inept staff and service, i believe that the advice line is staffed by call centre staff who then escalate the call to advisors, the 24/7 service was the key selling point from their hard selling sales rep.

1: 15 phone calls to the 24 hr HR department, each time we were told that a HR specialist would call us back within 20 minutes this did not happen, we received our call back 4 days later.

2: Two urgent emails to our HR Manager ignored, we received a phone call the next day.

This failure to provide the service puts our business at risk so obviously my next step was to complain.

No apologies, no offer to resolve the situation, no tact or customer service - just blunt rude threats to litigate if i dare try to leave them.

Do not make the same mistake as all of the real 1 star reviewers, this company should be avoided like the plague.

I will be posting further updates about my dispute with them as they come through.

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