Placed an order with Avenue.com in February 2015. The store cancel the order since items were not available and send money back. Placed a second order and a third order. A couple days later I notice that money was debit from Avenue. I was not sure why since the bank had debited the second and third order. While I was trying to find out. Two (2) packages arrive at my home. I open them and saw that the first package contain items from the first order that originally Avenue had cancel and notice that a piece of jewelry I had order had been substitute and it was damage. The second package had items I had order but one item was missing a peach blouse. I return the first order and partial on the second order. I contacted Avenue on the phone with no luck trying to get a resolution. I also have send several emails in regards to this issue. I contacted the customer service and spoke with Ray who stated that he was going to send an incident report to head quarters since he was unable to resolve this issue of the substitute damage jewelry and missing item. I got a phone call days later stating that the item they receive was damage and cannot credit my account that if I pay $7 dollars and some cents the item will be returned to me or it can be donated in my name to a charity organization. In regards to the missing item the peach blouse I got an email stating that they will send me the blouse until today I have not received nothing. And no one will answer my questions in regards to get my credit back for the two items.
Resolution: Want my money back for the Rhinestone Aztec Cuff that was not send and substitute with a different item that it was damage and it was return send the credit in the amount of $9.80 for the first order and on the second order the amount of $57.65 for Ruffle Trim Shirt peach blouse that was missing.
Shoppers be aware you may encounter just headaches with this corporation. I am new this was my first time ordering with them. I will never recommend to know one to buy from this online store.
Avenue Stores, LLC. Reviews
Placed an order with Avenue.com in February 2015. The store cancel the order since items were not available and send money back. Placed a second order and a third order. A couple days later I notice that money was debit from Avenue. I was not sure why since the bank had debited the second and third order. While I was trying to find out. Two (2) packages arrive at my home. I open them and saw that the first package contain items from the first order that originally Avenue had cancel and notice that a piece of jewelry I had order had been substitute and it was damage. The second package had items I had order but one item was missing a peach blouse. I return the first order and partial on the second order. I contacted Avenue on the phone with no luck trying to get a resolution. I also have send several emails in regards to this issue. I contacted the customer service and spoke with Ray who stated that he was going to send an incident report to head quarters since he was unable to resolve this issue of the substitute damage jewelry and missing item. I got a phone call days later stating that the item they receive was damage and cannot credit my account that if I pay $7 dollars and some cents the item will be returned to me or it can be donated in my name to a charity organization. In regards to the missing item the peach blouse I got an email stating that they will send me the blouse until today I have not received nothing. And no one will answer my questions in regards to get my credit back for the two items.
Resolution: Want my money back for the Rhinestone Aztec Cuff that was not send and substitute with a different item that it was damage and it was return send the credit in the amount of $9.80 for the first order and on the second order the amount of $57.65 for Ruffle Trim Shirt peach blouse that was missing.
Shoppers be aware you may encounter just headaches with this corporation. I am new this was my first time ordering with them. I will never recommend to know one to buy from this online store.