Avis is charging for toll fees when their are no toll booths to pay cash. It is unfair to be charged a daily toll charge for the entire rental period even when tolls are not charged on each day of the rental. When you are new to a State you do not understand how the roads are laid and espcially in Dallas where you are on a toll road and do not realize it until it is too late.
Below is per Avis Website: http://www.avis.com/car-rental/content/display.ac?contentId=etoll-service-US_en-001366#Texas
you will be charged a $3.95 convenience fee for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the cash rate.
My wife and I just rental a car through Avis Rent-a-Car located at JFK airport. When we rented the car, we were told that the gas should be brought back in with the same amount as when we left the station. The meter was on full when we left and the gas meter was brought back on full as well.
We were later charged over $30.00 more than the estimate since we drove out of the lot and did not show proof that we put gas into the car even though we were not told to do this when we got the car or mentioned on any documentation we received. They said that since we drove out of the lot, that obviously gas was used. We came back with saying the gas meter was on full when we brought it back. They said it needs to be "topped off" and show proof that it was topped off since the gas meter will stay on full the first 70 miles it is driven (none of this was said to us originally).
I only want to be charged what I feel is warranted and feel this is a crummy way to do business. We brought the car back with the gas meter on "full" and because we did not show proof that gas was put in, we get charged over $30.00 in fees for driving a car only a few miles.
Avis Rent a Car Reviews
Avis is charging for toll fees when their are no toll booths to pay cash. It is unfair to be charged a daily toll charge for the entire rental period even when tolls are not charged on each day of the rental. When you are new to a State you do not understand how the roads are laid and espcially in Dallas where you are on a toll road and do not realize it until it is too late.
Below is per Avis Website: http://www.avis.com/car-rental/content/display.ac?contentId=etoll-service-US_en-001366#Texas
you will be charged a $3.95 convenience fee for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the cash rate.
My wife and I just rental a car through Avis Rent-a-Car located at JFK airport. When we rented the car, we were told that the gas should be brought back in with the same amount as when we left the station. The meter was on full when we left and the gas meter was brought back on full as well.
We were later charged over $30.00 more than the estimate since we drove out of the lot and did not show proof that we put gas into the car even though we were not told to do this when we got the car or mentioned on any documentation we received. They said that since we drove out of the lot, that obviously gas was used. We came back with saying the gas meter was on full when we brought it back. They said it needs to be "topped off" and show proof that it was topped off since the gas meter will stay on full the first 70 miles it is driven (none of this was said to us originally).
I only want to be charged what I feel is warranted and feel this is a crummy way to do business. We brought the car back with the gas meter on "full" and because we did not show proof that gas was put in, we get charged over $30.00 in fees for driving a car only a few miles.