I am not satisfied with the services your i have deposited 100 dollars the first time 60 to make sure i didn't get a overdraft fee then another 40 the day after because i still received the fee. After the fist one i emailed the customer service which i have no answer back from. Then after depositing the last 40 to cover my fee and make sure that i didn't occur anymore due to the first fee i was was charged with 4 more overdraft fees. I spoke with an representative n and she goes on to to tell me the computer will not allow me to do a refund I'm sorry there's nothing i can do. I proceeded to let her know that this was no type of business i want to deal with because it's like highway robbery. If this can not be handled i will be closing my account $36 fee and then $108 the day after I'm not of the bit pleased with bbt as a bank.
I have two different credits too my debit card that BB&T under Mindy Jaffe can't find. Groupon and Amazon both issued me credits which I received confirmation by email. One transaction in August the other october. Ms. Jaffe closed my checking account because I was having too many issues with her bank. She told my husband in October it takes a while for the credits to appear. Months? I don't think so. She preceded to say the only way to get the money is by the bank issuing a check once the transaction appears. It's been 6 months and after sending emails to the main head quarters to get a reply from her she calls and leaves a message on my home phone saying she is looking into it. Fifteen minutes later. I Get an email stating there is no record of any credits issued to my account. Here we go again. I have the confirmation emails issuing the refund, I called the merchants they told me what I already knew that the refunds were issued back to my then debit card.
I'm now going to continue to report the fraud by ms. Jaffe and BB & T because it's just wrong. She is a thief and so is that banking system. I just wonder how many other people have been robbed by their practices. It's shameful. There is no way refunds to debit cards by reputable companies just disappear.
I called BB&T phone 24 because of two overdraft charges that were charged to my account in error. I go to my acccount page and find a $2.00 charge for calling them, which is charging me another overdraft to my account!!!! I cannot believe I am being charged for calling customer service of my financial institution!! I am *emailing* them about this situation because I don't want to be charged another $2.00 charge + $36.00 overdraft fee!!!
Consumer rights, transparent operations and any kind of human decency went out the window with this company for me in the last two weeks. Allow me to walk you through the financial nightmare I just had to struggle through with BB&T, none of which was my fault - honestly! To preface all of this, my bank account very much reflects my hand-to-mouth-out-of-necessity lifestyle. I work two jobs, but my husband is disabled so every penny we have coming in usually goes right back out to keep us fed, housed and healthy.
October 21st, 8pm. I pull $100 in cash out at a branch ATM with one card for another financial institution, using my BB&T card a minute later to deposit the same $100 - 5 $20 bills - into my BB&T account. I get my receipt and go home, this process is a very familiar one to me and I've never had an issue before. Once home, I log into my BB&T account to check the deposit and pay a bill, and I'm surprised to see the $100 credited, then immediately debited as an "ATM adjustment."
October 21st, 9pm: I call the 800 number to ask about this weird adjustment, where the woman on the phone explains to me that because I made the deposit after the 6 pm EST cutoff for the bank day, it wouldn't officially post until 2 am on the 22nd. Okay, that's annoying, but fine. I get it.
October 22nd: My husband and I travel to South Carolina on a trip we needed to take, spending approximately $90 on gas, food and supplies at four locations along the way. I have the assurances of the BB&T rep that I'd spoken to the evening prior that the $100 was in my account and available by now, so I didn't think anything of it.
October 23rd: I login to check my account balance in the morning and am unpleasantly surprised to find what should be $10 is actually -$90. Frantic searching through my recent transactions while logged in online turns up absolutely nothing regarding the ATM deposit, even the "credit then debit" weirdness I'd seen the night of my deposit is missing entirely. I call the 800 number and I am informed that there is an "known issue with the ATM," it has "affected several people" and that they're "working on it." I call the branch itself to get a more exact timeline of when this will be fixed, after 12 minutes on hold I talk to a teller that says she'll call me back after looking into it. When she does, I explain that I'm very concerned that I had to call the bank to find this out as opposed to being informed by them and get the equivalent of a verbal shrug, along with assurances it will all be cleared up in "2 to 3 business days." The ATM, I'm told, is serviced by a third party company and the bank doesn't have anything to do with it at all and can't help - to make matters worse, this "company" apparently only comes to the ATMs on Tuesdays and Fridays, so my Tuesday night deposit issue wouldn't be discovered until Friday (??) At this point I'm pretty angry.
October 24th: My direct deposit paycheck comes through on Fridays, so I login to my account in the morning, expecting that the $180 I have coming in will at least leave me with a balance of $90 until they find the missing deposit. Imagine my surprise when I'm greeted with a balance of -$56 instead. BB&T had the unimaginable gall to charge me FOUR OVERDRAFT FEES on the incorrect balance of their OWN ERROR, to the tune of -$144!!! This new and completely unethical (and very likely illegal) charge "ate" my entire paycheck, leaving me with no operating capital whatsoever. I call the branch, furious, and explain this unbelievable fuel-to-the-fire issue, expecting it to be repaired immediately. There's nothing, they say, that they can do about it at all. The overdraft charges cannot possibly be fixed at all until the ATM deposit issue is cleared up, so sorry, sucks to be you. This makes zero sense to me, so I call the 800 number again. I talk to the only human being at this company who I feel gave half a damn about making my financial life right again, and she puts in a fraud report for me, which she says should have been done in the first place by the branch. Again I get the "2 to 3 business days" crap. I'm livid.
I call the branch again, telling them that the fraud report has been filed and that I have no money to put gas in my car to drive my husband to his medical appointments. I get another verbal shrug and a suggestion that "maybe I could try using the card at a gas station and seeing if it works." Call me crazy, but isn't that fraud? It's no different than knowingly writing a bad check, plus, when pressed, the teller I was speaking to admitted that she couldn't guarantee that anything more than the four overdraft charges would be refunded.
October 25th & 26th: My balance is still -$144. No contact from the bank.
October 27th: My balance is still -$144. No contact from the bank.
October 28th, 1pm: My balance is still -$144 and I'm about to lose my mind I'm so angry. I call in the morning to see if any progress has been made, it hasn't, so I tell them I'm coming down to talk to them in person at lunch, because this is nonsense. I go to the branch itself and ask to speak to the manager. Once I've sat down with him, the following was communicated to me:
He was not aware that two of his own employees gave me a "2 to 3 business day" timeline, which would have made EOD Tuesday the 28th the absolute latest point this deposit and overdraft problem would be settled.
He was not aware that the ATM third party company deposit problem was a company-wide issue, as the woman at the 800 number that took my fraud report had told me.
He was not aware that I had filed a fraud report with the 800 number, something the woman at the 800 number told me had to be done and the branch should have done. He immediately told me they shouldn't have done this, that they were wrong, and then tried to heavily imply that the reason the resolution was taking so long was my fault for filing the fraud report, which apparently conflicted with their own "internal process.
He told me that BB&T had asked his branch (and, I'm sure, all branches) not to use the "internal process" to settle problems like this anymore, going forward.
He proceeds to put in some kind of report or request to get my four overdraft fees overturned that day, which they do in the early evening. I knew it wasn't possible that a branch had no recourse or discretion whatsoever to adjust cascading OD fees on their own error, yet two employees of the branch and the 800 number told me that there was nothing they could do. Lie much? Turns out they were waiting for the deposit issue to clear because if they could submit it in one big chunk it would mean less paperwork to keep track of. To hell with me and my need for access to my own money for daily expenses.
October 29th: Logging into my account in the morning FINALLY shows me that the $100 is back in my account where it belongs. It took BB&T A FULL WEEK to find $100 that I deposited ON CAMERA and HAD A RECEIPT FOR. They held $244 of my money hostage, much of it for seven days, earning interest on it the entire time, and giving me absolutely zero answers or outreach that I didn't initiate. In the interim my husband missed a doctor's appointment, we're eating ramen noodles because I can't go to the grocery store, and we almost get a utility shut off because I don't have access to my own money.
When the branch manager called me on the 28th to tell me that the overdraft fees had been credited back to my account (as well as telling me they'd need another "day or two" for the $100 deposit investigation), I wished him luck with the other customers at the branch that had the same issue I did. His response? "Well, they all had money in their account to cover the issue, so you're really the only one with this problem and urgency." I have never done business with a company that made me feel so small, insignificant and treated their customers with such condescention. This is an unconscionable way to act and do business, BB&T, and I'm not about to let you get away with it. Here's hoping this particular batch of dirty laundry loses you a few potential accounts.
My daughter had a business in Byron, GA, for 10 years and used BB&T. She took credit cards from her customers which were "batched" every evening through BB&T. However, BB&T would hold these payments for days so she could not have access to money that showed up in her account. This kept her from being able to pay her vendors.
She and her husband also used BB&T for their personal checking account. The bank was always making mistakes. One time she wrote a check for $30 but the bank debited her account for $300.
Several years ago, her husband was seriously hurt in an auto accident and eventually he had to get Social Security disability. He had automatic electronic deposits but BB&T would hold his government deposit for up to 15 days. When they checked their account, it would show that they had this money in their account but when they wrote a check, it would show insufficient funds and they would be charged an overdraft fee.
They live in a small rural town and do not have many options for banks but they ended up having to close their account.
We quit dealing with banks years ago and use a credit union. I think everyone should pull their money out of these big banks and use credit unions. Most of the big banks have all kinds of ways of getting your money--overdraft fees, ATM fees, writing too many checks a month, charging for going below the minimum balnce in your account, etc.
Looks like I could copy and paste one of the hundred other complaints. Bb&t once again charged overdraft fees when money is in account to cover them, causing other check to be returned that they charged yet another fee on and now I have a returned fee at the business where the check was written. I already live week by week. Do these crooks have no soul, empathy or remorse? I think not!
Anyone ever take legal action against these thieves? Although with these business practices I,m sure they have a team of lawyers for the occasion. Guess they would rather charge fraudulent fees to pay lawyers than just doing business honestly.
I opened a checking and savings account online a month ago. I received my debit card, but not my pin, or phone access id number.I requested another pin with their automated system but never received that either. I couldn't reach a live person so I had to leave it up to the automated system. A month goes by and I still have neither. I have been to the branch and requested the information. I was told at least a week before they would get new ones to me. So I wanted to close my accounts. I have been patient for a month. I wanted to close my accounts after such horrible cutomer service. I used gethuman.com to reach a live bb&t representitive and that person named Felicia was very rude. I told her about the issues with my new checking and savings. After twenty minutes she tells me she is in the credit card department and couldn't help me. I closed my accounts the next day and it cost me 25.00 per account I closed. It was 50.00 for me to close my accounts early. I shouldn't have had to pay that becauase of the banks negligence.
BB&T Reviews
I am not satisfied with the services your i have deposited 100 dollars the first time 60 to make sure i didn't get a overdraft fee then another 40 the day after because i still received the fee. After the fist one i emailed the customer service which i have no answer back from. Then after depositing the last 40 to cover my fee and make sure that i didn't occur anymore due to the first fee i was was charged with 4 more overdraft fees. I spoke with an representative n and she goes on to to tell me the computer will not allow me to do a refund I'm sorry there's nothing i can do. I proceeded to let her know that this was no type of business i want to deal with because it's like highway robbery. If this can not be handled i will be closing my account $36 fee and then $108 the day after I'm not of the bit pleased with bbt as a bank.
I have two different credits too my debit card that BB&T under Mindy Jaffe can't find. Groupon and Amazon both issued me credits which I received confirmation by email. One transaction in August the other october. Ms. Jaffe closed my checking account because I was having too many issues with her bank. She told my husband in October it takes a while for the credits to appear. Months? I don't think so. She preceded to say the only way to get the money is by the bank issuing a check once the transaction appears. It's been 6 months and after sending emails to the main head quarters to get a reply from her she calls and leaves a message on my home phone saying she is looking into it. Fifteen minutes later. I Get an email stating there is no record of any credits issued to my account. Here we go again. I have the confirmation emails issuing the refund, I called the merchants they told me what I already knew that the refunds were issued back to my then debit card.
I'm now going to continue to report the fraud by ms. Jaffe and BB & T because it's just wrong. She is a thief and so is that banking system. I just wonder how many other people have been robbed by their practices. It's shameful. There is no way refunds to debit cards by reputable companies just disappear.
I called BB&T phone 24 because of two overdraft charges that were charged to my account in error. I go to my acccount page and find a $2.00 charge for calling them, which is charging me another overdraft to my account!!!! I cannot believe I am being charged for calling customer service of my financial institution!! I am *emailing* them about this situation because I don't want to be charged another $2.00 charge + $36.00 overdraft fee!!!
DECEPTIVE BUSINESS PRACTICES GIVES CUSTOMERS FALSE HOPE TO GET A LOAN JUST TO TO KEEP HIGH RATIOS OF APPLIED APPLICATIONS WITH BB&T BANK
VERY POOR COMMUNICATION DOESN'T RETURN CALLS OR HANDLE CUSTOMER NEED AFTER HE TAKES APPLICATION WITH SS NUMBERS.
JEFF DUNAWAY MAY LOOK GOOD TO BB&T CORP BUT HES NOT OUT FOR A CUSTOMERS NEEDS.
Consumer rights, transparent operations and any kind of human decency went out the window with this company for me in the last two weeks. Allow me to walk you through the financial nightmare I just had to struggle through with BB&T, none of which was my fault - honestly! To preface all of this, my bank account very much reflects my hand-to-mouth-out-of-necessity lifestyle. I work two jobs, but my husband is disabled so every penny we have coming in usually goes right back out to keep us fed, housed and healthy.
October 21st, 8pm. I pull $100 in cash out at a branch ATM with one card for another financial institution, using my BB&T card a minute later to deposit the same $100 - 5 $20 bills - into my BB&T account. I get my receipt and go home, this process is a very familiar one to me and I've never had an issue before. Once home, I log into my BB&T account to check the deposit and pay a bill, and I'm surprised to see the $100 credited, then immediately debited as an "ATM adjustment."
October 21st, 9pm: I call the 800 number to ask about this weird adjustment, where the woman on the phone explains to me that because I made the deposit after the 6 pm EST cutoff for the bank day, it wouldn't officially post until 2 am on the 22nd. Okay, that's annoying, but fine. I get it.
October 22nd: My husband and I travel to South Carolina on a trip we needed to take, spending approximately $90 on gas, food and supplies at four locations along the way. I have the assurances of the BB&T rep that I'd spoken to the evening prior that the $100 was in my account and available by now, so I didn't think anything of it.
October 23rd: I login to check my account balance in the morning and am unpleasantly surprised to find what should be $10 is actually -$90. Frantic searching through my recent transactions while logged in online turns up absolutely nothing regarding the ATM deposit, even the "credit then debit" weirdness I'd seen the night of my deposit is missing entirely. I call the 800 number and I am informed that there is an "known issue with the ATM," it has "affected several people" and that they're "working on it." I call the branch itself to get a more exact timeline of when this will be fixed, after 12 minutes on hold I talk to a teller that says she'll call me back after looking into it. When she does, I explain that I'm very concerned that I had to call the bank to find this out as opposed to being informed by them and get the equivalent of a verbal shrug, along with assurances it will all be cleared up in "2 to 3 business days." The ATM, I'm told, is serviced by a third party company and the bank doesn't have anything to do with it at all and can't help - to make matters worse, this "company" apparently only comes to the ATMs on Tuesdays and Fridays, so my Tuesday night deposit issue wouldn't be discovered until Friday (??) At this point I'm pretty angry.
October 24th: My direct deposit paycheck comes through on Fridays, so I login to my account in the morning, expecting that the $180 I have coming in will at least leave me with a balance of $90 until they find the missing deposit. Imagine my surprise when I'm greeted with a balance of -$56 instead. BB&T had the unimaginable gall to charge me FOUR OVERDRAFT FEES on the incorrect balance of their OWN ERROR, to the tune of -$144!!! This new and completely unethical (and very likely illegal) charge "ate" my entire paycheck, leaving me with no operating capital whatsoever. I call the branch, furious, and explain this unbelievable fuel-to-the-fire issue, expecting it to be repaired immediately. There's nothing, they say, that they can do about it at all. The overdraft charges cannot possibly be fixed at all until the ATM deposit issue is cleared up, so sorry, sucks to be you. This makes zero sense to me, so I call the 800 number again. I talk to the only human being at this company who I feel gave half a damn about making my financial life right again, and she puts in a fraud report for me, which she says should have been done in the first place by the branch. Again I get the "2 to 3 business days" crap. I'm livid.
I call the branch again, telling them that the fraud report has been filed and that I have no money to put gas in my car to drive my husband to his medical appointments. I get another verbal shrug and a suggestion that "maybe I could try using the card at a gas station and seeing if it works." Call me crazy, but isn't that fraud? It's no different than knowingly writing a bad check, plus, when pressed, the teller I was speaking to admitted that she couldn't guarantee that anything more than the four overdraft charges would be refunded.
October 25th & 26th: My balance is still -$144. No contact from the bank.
October 27th: My balance is still -$144. No contact from the bank.
October 28th, 1pm: My balance is still -$144 and I'm about to lose my mind I'm so angry. I call in the morning to see if any progress has been made, it hasn't, so I tell them I'm coming down to talk to them in person at lunch, because this is nonsense. I go to the branch itself and ask to speak to the manager. Once I've sat down with him, the following was communicated to me:
He was not aware that two of his own employees gave me a "2 to 3 business day" timeline, which would have made EOD Tuesday the 28th the absolute latest point this deposit and overdraft problem would be settled.
He was not aware that the ATM third party company deposit problem was a company-wide issue, as the woman at the 800 number that took my fraud report had told me.
He was not aware that I had filed a fraud report with the 800 number, something the woman at the 800 number told me had to be done and the branch should have done. He immediately told me they shouldn't have done this, that they were wrong, and then tried to heavily imply that the reason the resolution was taking so long was my fault for filing the fraud report, which apparently conflicted with their own "internal process.
He told me that BB&T had asked his branch (and, I'm sure, all branches) not to use the "internal process" to settle problems like this anymore, going forward.
He proceeds to put in some kind of report or request to get my four overdraft fees overturned that day, which they do in the early evening. I knew it wasn't possible that a branch had no recourse or discretion whatsoever to adjust cascading OD fees on their own error, yet two employees of the branch and the 800 number told me that there was nothing they could do. Lie much? Turns out they were waiting for the deposit issue to clear because if they could submit it in one big chunk it would mean less paperwork to keep track of. To hell with me and my need for access to my own money for daily expenses.
October 29th: Logging into my account in the morning FINALLY shows me that the $100 is back in my account where it belongs. It took BB&T A FULL WEEK to find $100 that I deposited ON CAMERA and HAD A RECEIPT FOR. They held $244 of my money hostage, much of it for seven days, earning interest on it the entire time, and giving me absolutely zero answers or outreach that I didn't initiate. In the interim my husband missed a doctor's appointment, we're eating ramen noodles because I can't go to the grocery store, and we almost get a utility shut off because I don't have access to my own money.
When the branch manager called me on the 28th to tell me that the overdraft fees had been credited back to my account (as well as telling me they'd need another "day or two" for the $100 deposit investigation), I wished him luck with the other customers at the branch that had the same issue I did. His response? "Well, they all had money in their account to cover the issue, so you're really the only one with this problem and urgency." I have never done business with a company that made me feel so small, insignificant and treated their customers with such condescention. This is an unconscionable way to act and do business, BB&T, and I'm not about to let you get away with it. Here's hoping this particular batch of dirty laundry loses you a few potential accounts.
My daughter had a business in Byron, GA, for 10 years and used BB&T. She took credit cards from her customers which were "batched" every evening through BB&T. However, BB&T would hold these payments for days so she could not have access to money that showed up in her account. This kept her from being able to pay her vendors.
She and her husband also used BB&T for their personal checking account. The bank was always making mistakes. One time she wrote a check for $30 but the bank debited her account for $300.
Several years ago, her husband was seriously hurt in an auto accident and eventually he had to get Social Security disability. He had automatic electronic deposits but BB&T would hold his government deposit for up to 15 days. When they checked their account, it would show that they had this money in their account but when they wrote a check, it would show insufficient funds and they would be charged an overdraft fee.
They live in a small rural town and do not have many options for banks but they ended up having to close their account.
We quit dealing with banks years ago and use a credit union. I think everyone should pull their money out of these big banks and use credit unions. Most of the big banks have all kinds of ways of getting your money--overdraft fees, ATM fees, writing too many checks a month, charging for going below the minimum balnce in your account, etc.
Looks like I could copy and paste one of the hundred other complaints. Bb&t once again charged overdraft fees when money is in account to cover them, causing other check to be returned that they charged yet another fee on and now I have a returned fee at the business where the check was written. I already live week by week. Do these crooks have no soul, empathy or remorse? I think not!
Anyone ever take legal action against these thieves? Although with these business practices I,m sure they have a team of lawyers for the occasion. Guess they would rather charge fraudulent fees to pay lawyers than just doing business honestly.
I opened a checking and savings account online a month ago. I received my debit card, but not my pin, or phone access id number.I requested another pin with their automated system but never received that either. I couldn't reach a live person so I had to leave it up to the automated system. A month goes by and I still have neither. I have been to the branch and requested the information. I was told at least a week before they would get new ones to me. So I wanted to close my accounts. I have been patient for a month. I wanted to close my accounts after such horrible cutomer service. I used gethuman.com to reach a live bb&t representitive and that person named Felicia was very rude. I told her about the issues with my new checking and savings. After twenty minutes she tells me she is in the credit card department and couldn't help me. I closed my accounts the next day and it cost me 25.00 per account I closed. It was 50.00 for me to close my accounts early. I shouldn't have had to pay that becauase of the banks negligence.